Cancel Natural Cycles: The Right Way

How to cancel Natural Cycles in the philippines and stop unwanted renewal charges

What you need to know about Natural Cycles before you cancel

Natural Cycles is a fertility tracking application that uses your basal body temperature and cycle data to support birth control decisions, pregnancy planning, postpartum care, or perimenopause management. You subscribe monthly or yearly to access the app's features, and your subscription renews automatically unless you take action to cancel it. Understanding how the service works and where your charges come from is your first step toward protecting yourself from surprise bills.

How Natural Cycles operates and what your subscription covers

Natural Cycles runs on an automatic renewal model. Your monthly or annual subscription renews automatically on your renewal date unless you cancel at least 24 hours before that date arrives. The service is operated by NaturalCycles Nordic AB, a company based in Stockholm, Sweden. Even though the company is foreign, the Consumer Act of the Philippines (Republic Act No. 7394) applies to you as a Philippine resident, which means you have strong legal protections when you cancel.

Both monthly and annual subscriptions give you the same core features: daily fertility insights, tracking tools, and compatibility with basal thermometers and approved wearables like Apple Watch and Oura Ring. If you purchase an annual plan, your first basal thermometer is included in the cost. With a monthly plan, you purchase the thermometer separately at an additional cost.

Why Natural Cycles users in the philippines face billing surprises

The most common complaint from Philippine users is unexpected renewal charges appearing on their payment method. Natural Cycles does not clearly display pricing in Philippine pesos on its main help pages, and direct phone or live chat support is difficult to access. Your cancellation route depends on where you originally subscribed: the Natural Cycles website, the Apple App Store, or Google Play. Many users delete the app from their phone believing this stops the charges, but it does not. Deleting the app is not the same as cancelling your subscription. If you want to protect yourself from unwanted renewals, you must cancel through the correct channel and complete the process before your renewal date.

At Tocancel, we guide thousands of consumers through this exact situation every month. The key principle is simple: identify your renewal date, use the right cancellation method for your subscription type, and keep proof of your cancellation request.

Your legal rights as a philippine consumer

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when you subscribe to services like Natural Cycles. This law protects you by requiring companies to provide transparent information about all charges and renewal terms before they bill you.

What the law guarantees you

Under the Consumer Act, you have the right to cancel a subscription within a reasonable timeframe, and Natural Cycles must notify you clearly of all charges and your renewal date before billing you. Your legal position is strong: if Natural Cycles charged you after you submitted a cancellation request, or if the company failed to provide clear notice of your renewal date, you are entitled to a full refund. The company cannot legally refuse this refund or delay paying you back.

If Natural Cycles refuses to refund you or does not respond to your cancellation request within a reasonable time (typically 10 business days), you can escalate your complaint to the Department of Trade and Industry (DTI). You can call the DTI Consumer Hotline at 1-388-1477 or file a formal complaint at dti.gov.ph. The DTI has the power to investigate and force the company to issue a refund.

What to do if Natural Cycles ignores your cancellation

If you cancel before your renewal date but still get charged, send a written cancellation request immediately. Email is acceptable and counts as written notice. Include a screenshot of your cancellation request and a copy of the unwanted charge on your payment statement. Give Natural Cycles 10 business days to respond and process your refund. Document every step of this process: save all emails, screenshots, and payment statements. These documents are your legal evidence if you need to file a complaint with the DTI.

Your legal protection is real. Keep records of everything, and Tocancel recommends never ignoring an unexpected charge without documenting it first.

How to cancel Natural Cycles without hidden charges

Your cancellation method depends on where you originally subscribed, and timing is critical to avoid being charged for the next billing cycle.

Where to cancel based on your subscription type

Natural Cycles offers subscriptions through three main channels: the Natural Cycles website (naturalcycles.com), the Apple App Store (iOS), and Google Play (Android). The cancellation process is different for each channel. You must use the same channel where you originally subscribed to cancel effectively. For example, if you subscribed through the Apple App Store, you cannot cancel through the Natural Cycles website; you must cancel through Apple's App Store account settings instead.

Step-by-step cancellation for website subscribers

If you subscribed directly through the Natural Cycles website, follow these steps to cancel before your next charge:

1. Visit naturalcycles.com and log into your account using your email address and password.
   • If you forget your password, use the "Forgot password" link on the login page.
   • Check your email (including spam or promotions folders) for the password reset link.
2. Navigate to "Manage Account" or "Settings" from your profile menu.
   • Look for the section labeled "Subscription" or "Billing."
3. Locate your current subscription plan and select "Cancel subscription" or "Manage subscription."
   • The exact button text may vary, but it will clearly reference cancellation or ending your plan.
4. Confirm your cancellation by clicking the final confirmation button.
   • Take a screenshot of the confirmation message that appears.
   • Save this screenshot and note the exact date and time of your cancellation.
5. Check your email for a confirmation message from Natural Cycles.
   • This email serves as your official proof of cancellation.
   • If you do not receive a confirmation email within 1 hour, contact Natural Cycles support and report the issue.

Step-by-step cancellation for apple app store subscribers

If you subscribed through the Apple App Store on an iPhone, iPad, or Mac, cancel your subscription directly through Apple's settings:

1. Open the App Store app on your Apple device.
   • On iPhone or iPad, tap the App Store icon at the bottom of the screen.
   • On Mac, click the App Store in the Dock or Launchpad.
2. Tap or click the profile icon in the top-right corner of the App Store.
   • On iPhone or iPad, this is a circle with your photo or initials.
3. Select "Subscriptions" from the menu that appears.
   • You will see a list of all your active subscriptions.
4. Tap or click "Natural Cycles" in the subscriptions list.
   • If you do not see Natural Cycles listed, your subscription may already be inactive.
5. Tap or click "Cancel Subscription" at the bottom of the Natural Cycles subscription screen.
   • Apple will ask you to confirm your cancellation and may show you offers to retain you as a customer.
6. Confirm the cancellation by tapping or clicking the final confirmation button.
   • Take a screenshot showing the cancellation confirmation.
   • Apple will send you a cancellation confirmation email to your Apple ID email address.

Step-by-step cancellation for google play subscribers

If you subscribed through Google Play on an Android device, cancel your subscription in your Google Play account settings:

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner of the screen.
2. Tap "Manage your Google Account" from the menu.
   • You may also see "Payments and subscriptions" directly in the menu.
3. Navigate to the "Subscriptions" or "Payments and subscriptions" tab.
   • This tab is usually at the top of the page.
4. Tap "Manage subscriptions" or "Subscriptions."
   • You will see all of your active Google Play subscriptions listed.
5. Tap "Natural Cycles" to open your subscription details.
   • Verify that you are cancelling the correct subscription.
6. Tap "Cancel subscription" at the bottom of the subscription details screen.
   • Google will ask you to confirm your reason for cancellation.
   • You do not have to provide a reason, but you may if you want to give feedback.
7. Confirm the cancellation by tapping the final confirmation button.
   • Take a screenshot of the cancellation confirmation screen.
   • Google will send you a cancellation confirmation email to your Google Account email address.

What to do after you cancel Natural Cycles

Your cancellation is not complete until you have verified that no further charges appear on your payment method. After you submit your cancellation request, monitor your account carefully for the next two billing cycles.

How to verify your cancellation was successful

After you cancel, check your subscription status one week before your original renewal date. Log back into your Natural Cycles account (or your Apple or Google account if you subscribed through an app store) and confirm that your subscription is listed as "Cancelled," "Inactive," or "Expired." If your subscription still shows as "Active," contact Natural Cycles support immediately and inform them that your cancellation did not process. Save the screenshot showing your inactive subscription status.

Monitor your credit card or payment method for the next 30 days. If Natural Cycles charges you after your cancellation, contact your bank or payment provider immediately and dispute the charge. Document the charge, your cancellation confirmation email, and the timestamp of your cancellation request. This evidence will support your dispute claim and protect you from paying for a service you cancelled.

If you need to request a refund

If you were charged after cancelling, submit a refund request immediately. Send an email to Natural Cycles support (you can find the contact address on naturalcycles.com under "Contact us" or "Help") with the subject line "Refund request for unwanted renewal charge." Include your account email address, the date of the unwanted charge, the amount charged, and a screenshot of your cancellation confirmation. Give Natural Cycles 10 business days to respond and process your refund.

If the company does not refund you within 10 business days, escalate your complaint to the DTI Consumer Hotline at 1-388-1477 or file a complaint online at dti.gov.ph. Provide the DTI with your cancellation confirmation, your refund request email, and proof that Natural Cycles charged you after cancellation. The DTI can order the company to issue your refund and may impose penalties for failing to comply with Philippine consumer law.

At Tocancel, we recommend submitting your refund request in writing (email is fine) because it creates a documented record that will protect you if you need to file a formal complaint with the DTI.

Natural Cycles pricing and subscription options

Understanding what you are paying for helps you decide whether the service is worth the cost and when you should cancel.

Prices vary depending on promotional offers and exchange rates. Natural Cycles does not publish exact Philippine peso pricing on all pages, which is a transparency issue. If you are charged in a different currency or at an unexpected amount, contact your bank and Natural Cycles support to clarify the charge before cancelling.

Common mistakes people make when cancelling Natural Cycles

Many users take action to cancel but then get charged anyway because they made a critical mistake. You can avoid this frustration by understanding what not to do.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting the Natural Cycles app from your phone does absolutely nothing to stop your subscription or prevent charges. The app is separate from your subscription account. Your subscription continues to renew and charge your payment method even after you delete the app. You must cancel your subscription through the platform where you subscribed (the website, Apple App Store, or Google Play). Deleting the app is not a cancellation method.

Mistake 2: cancelling too late before the renewal date

Natural Cycles requires you to cancel at least 24 hours before your renewal date. If you cancel only a few hours before renewal, the company may process your renewal charge before your cancellation takes effect. Check your renewal date now by logging into your account. Mark your calendar for 24 hours before that date and cancel on that day or earlier. Do not wait until the day of renewal.

Mistake 3: contacting the wrong support channel

Natural Cycles does not offer phone support or live chat from the Philippines. If you try to call or message hoping for direct help, you will waste time. Your options are email support through the Natural Cycles website or direct cancellation through your subscription account. Email any refund requests or billing disputes to the support contact listed on naturalcycles.com. If Natural Cycles does not respond within 10 business days, escalate to the DTI.

Mistake 4: not keeping proof of your cancellation

Screenshots and confirmation emails are your legal protection. If you do not save proof of your cancellation request, Natural Cycles can later claim you never cancelled. Take screenshots of the cancellation confirmation screen, save all confirmation emails, and note the exact date and time you cancelled. If you later need to file a complaint with the DTI or dispute a charge with your bank, these records will be essential.

When you should cancel Natural Cycles

Natural Cycles is useful for some people and not useful for others. If you are no longer using the app, if it does not work well for your needs, or if the cost is too high, cancelling is the right choice.

Reasons to cancel immediately

You should cancel Natural Cycles if you have stopped using the app, if the app does not align with your contraception or fertility goals, if you prefer a different tracking method, or if you cannot afford the ongoing subscription cost. If you are being charged without your consent or if you cancelled but got charged anyway, contact Tocancel for guidance on how to report the problem to the DTI and recover your money. Do not delay cancelling if you know you no longer want the service-every month you wait is another charge you could avoid.

Checklist for cancelling Natural Cycles

Use this checklist to make sure you complete every step correctly and protect yourself from surprise charges:

How tocancel helps you cancel subscriptions safely

Cancelling subscriptions can be confusing because every company uses different processes and platforms. Tocancel has helped thousands of Philippine consumers cancel services like Natural Cycles, identify hidden charges, and recover refunds through the DTI. If you run into problems with Natural Cycles or any other subscription service, Tocancel provides clear, step-by-step guidance and connects you to the right consumer protection agency.

Your consumer rights are real and enforceable. The Consumer Act of the Philippines protects you, and the DTI stands ready to investigate if a company refuses to honour your cancellation or refund request. Tocancel empowers you to take action confidently, document your cancellation, and protect yourself from surprise charges. Whether you cancel today or plan ahead, Tocancel is here to guide you through the process.

Contact information for Natural Cycles support is available on naturalcycles.com under the "Help" or "Contact us" section. For disputes or refund issues, contact the Department of Trade and Industry Consumer Hotline at 1-388-1477 or visit dti.gov.ph to file a formal complaint. Tocancel has helped thousands of consumers navigate these systems and recover their money-you are not alone in this, and cancellation is within your rights.