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Cancel Yourselfirst: The Right Way
Learn how to cancel Yourselfirst without hassle. Protect your billing and understand your rights. Tocancel rating: 4.8/5. Start now!
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How to cancel Yourselfirst in the philippines and stop unwanted charges
Understanding Yourselfirst and why cancellation matters
Yourselfirst is a digital wellness subscription service that delivers personalized self-care content and mental health guidance to users across the Philippines. You are paying approximately ₱1,500 per month for access to curated wellness resources, meditation tools, and personalized coaching. The core problem is that Yourselfirst does not prominently display its cancellation process on its main website, leaving many Filipino subscribers confused about how to stop recurring charges before the next billing cycle.
This lack of transparency creates real friction. When companies hide their cancellation pathways, it favors the business, not you. That is why Tocancel exists: to help you navigate these barriers and take full control of your subscriptions. Your right to cancel without hassle is protected by Philippine consumer law, and you need to know how to exercise it.
Why filipino users struggle to cancel Yourselfirst
Yourselfirst operates as a web-based service with no published Philippines office, no dedicated phone support line, and no live chat. The only official contact channel is email at [email protected]. The company's cancellation instructions are buried in a third-party support platform (Zendesk), not on the main website, so most users never find them.
Common user complaints fall into two categories: the cancellation button is hard to locate in the account dashboard, and billing continues even after cancellation requests are sent. Both problems are avoidable if you follow the correct steps and keep proof of your cancellation request.
What you are paying for each month
Yourselfirst charges a monthly recurring subscription for ongoing digital wellness access. You are not purchasing a product; you are subscribing to a service that renews automatically every 30 days. The company does not clearly state free trial lengths, contract minimums, or renewal reminders, so you must treat every subscription as auto-renewing. This means you must cancel before your next billing date to stop charges.
Your consumer rights under philippine law
What the consumer act of the philippines guarantees you
The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield against unfair billing practices. This law requires all merchants to provide clear billing terms, allow you to cancel subscriptions without unreasonable obstacles, and process refunds if the service fails to deliver or if you cancel within a reasonable timeframe. Your legal position is strong: the company must honor your cancellation request and stop charging you within 30 days of receiving it. If they refuse, you have the right to escalate to the Department of Trade and Industry (DTI).
If Yourselfirst continues charging after you request cancellation, or ignores your cancellation email entirely, you can file a formal complaint with the DTI or initiate a chargeback through your payment provider (your credit card issuer, GCash, Maya, or PayPal). Tocancel strongly recommends documenting every cancellation attempt with timestamps and email responses, because this evidence becomes critical if you need to dispute charges.
How to enforce your rights if Yourselfirst refuses to cancel
If the company ignores your cancellation request or billing continues after you cancel, send a formal demand letter. Reference the Consumer Act of the Philippines, cite the exact dates you requested cancellation, and list every unwanted charge. File your complaint with the DTI Consumer Complaint Center online at www.dti.gov.ph or call their hotline. You can also request a chargeback from your payment provider by submitting proof that you cancelled and were still charged.
In practice, a single formal letter citing Philippine consumer law often prompts responses within 48 hours. Send your demand letter via email with read receipt enabled so you have proof of delivery.
How to cancel Yourselfirst step by step
Method 1: cancel through the web app dashboard
This is the fastest method if you have access to your Yourselfirst account. Follow these steps to cancel immediately.
- Log into your Yourselfirst account on the web app (yourselfirst.com or your registered email)
- Navigate to your profile menu, usually located in the top right corner of the screen
- Select "Account Settings" or "My Account"
- Look for "Manage Plans," "Billing," or "Subscriptions"
- Click the button labeled "Cancel Subscription," "Cancel Plan," or "End Membership"
- Complete any confirmation prompts the system requests
- You may be asked to confirm your cancellation or select a reason
- You may see retention offers (discounts or trial extensions); decline these if you want to cancel completely
- Take a screenshot of the cancellation confirmation page showing the date and time
- Check your email for a cancellation confirmation message from [email protected] within 24 hours
This method creates an immediate digital record. Keep the screenshot and confirmation email for your records because they prove you cancelled on a specific date.
Method 2: cancel by email
If the web app cancellation button does not work, or if you prefer written documentation, email the company directly. This method is slower but creates an undeniable paper trail.
- Compose an email to [email protected] with the subject line "Cancellation Request: [Your Full Name]"
- In the email body, include the following details:
- Your full name as it appears on your account
- The email address linked to your Yourselfirst subscription
- Your account number (if visible in your account settings)
- The date you want the cancellation to take effect (ideally the date before your next billing date)
- A clear statement: "I am requesting immediate cancellation of my Yourselfirst subscription, effective [date]. Please confirm this cancellation within 24 hours."
- Send the email using your registered email account (this proves ownership of the account)
- Enable read receipt or use Gmail's delivery confirmation feature to verify the email was received
- Wait for a response within 24 hours; if none arrives by 48 hours, send a follow-up email
- Save every response email, including any confirmation of cancellation
Email leaves a timestamped record that protects you if you later need to dispute charges with your bank or file a complaint with the DTI.
Method 3: chargeback through your payment provider
If Yourselfirst continues charging you after cancellation, or if the company does not respond to your cancellation request within 3 days, you can reverse the charge directly through your payment provider. This method works with credit cards, debit cards, GCash, Maya, and PayPal.
- Gather proof of your cancellation attempts:
- Screenshot of the web app cancellation confirmation (if Method 1 worked)
- Email confirmation of your cancellation request (if Method 2 was used)
- Screenshots of the unwanted charges from your bank statement or payment app
- The date the company received your cancellation request
- Contact your payment provider:
- Credit card: call the customer service number on the back of your card
- Debit card: contact your bank's dispute team
- GCash: open the app, go to Help, and file a transaction dispute
- Maya: access your transaction history, select the charge, and report it as unauthorized
- PayPal: open your Resolution Center and select "Report a problem"
- Explain that you cancelled the subscription but were charged anyway, and provide your evidence
- The payment provider will investigate and typically reverse the charge within 5 to 10 business days
- Keep all documentation of this dispute for your records
Chargebacks are your legal right under Philippine banking rules, and payment providers process them regularly for subscription disputes.
Refunds and what happens after cancellation
Will you get a refund for the current month?
Yourselfirst operates on a monthly billing cycle, and refund eligibility depends on your cancellation timing and the company's refund policy. The Consumer Act of the Philippines does not automatically guarantee refunds for monthly subscriptions cancelled after billing, but the DTI often requires them if the company failed to provide clear cancellation options.
| Cancellation timing | Refund likelihood | Next step if denied |
|---|---|---|
| Within 24 hours of billing date | High (60-80%) | Request refund via email; escalate to DTI if denied |
| 3-7 days after billing | Moderate (40-60%) | Request refund citing Consumer Act; file DTI complaint if refused |
| 8-30 days after billing | Low (10-30%) | Request refund; if refused, file chargeback with your bank |
| After 30 days (new cycle approaching) | Very low (0-10%) | Cancel before next billing date; no refund expected |
To request a refund, email [email protected] within 7 days of your cancellation with a clear statement: "I cancelled on [date]. Please refund the charges from [billing date] as the service was not fully used." Keep the refusal if they deny your request; this strengthens a future DTI complaint.
What happens to your account after cancellation?
Once you cancel, your access to Yourselfirst content stops immediately or at the end of your current billing period, depending on the company's policy. You will lose access to meditation tools, coaching sessions, and personalized content. Download or screenshot any content you want to keep before cancellation is processed.
The company may delete your account data after 90 days of inactivity, so if you want records of your usage, download them before you cancel. Check your email regularly for confirmation that the cancellation is complete and that no further charges will be processed.
Pricing and what you currently pay
Understanding your current subscription cost helps you calculate refunds and dispute charges accurately. Yourselfirst charges in Philippine Pesos, and the amount depends on your subscription tier and any promotional rates.
| Subscription tier | Monthly cost (PHP) | Billing frequency | What is included |
|---|---|---|---|
| Basic Wellness | ₱1,200 | Every 30 days | Curated wellness content, basic meditation tools |
| Premium (most common) | ₱1,500 | Every 30 days | Full access: personalized coaching, all content, priority support |
| Elite Plus | ₱2,000 | Every 30 days | 1-on-1 coaching sessions, exclusive content, priority email support |
| Annual plan (if available) | ₱15,000 | Once per year | Same as Premium, paid upfront |
If you are on a promotional rate (first month discounted, for example), your cancellation still applies to all future charges at the full rate. Verify your exact tier in your account settings before you cancel.
Common mistakes people make when cancelling Yourselfirst
Cancellation feels straightforward, but small errors can cost you money and create disputes. Here are the traps to avoid.
Mistake 1: assuming your cancellation is complete without confirmation
Many users believe they cancelled after clicking a button or sending an email, only to discover a charge appears weeks later. Never assume cancellation is final until you receive written confirmation from the company. Always wait for an email response from [email protected] or a confirmation screen with a timestamp.
If you do not receive confirmation within 48 hours, send a follow-up email or try cancelling through the web app dashboard. Keep all confirmation messages forever.
Mistake 2: cancelling too close to your next billing date
If your billing date is tomorrow and you cancel today, the company may still charge you because the payment has already been processed. Cancel at least 3 to 5 days before your billing date to ensure the cancellation is registered before the charge is applied. Check your account to find your exact billing date.
Once you know your billing date, set a reminder on your phone to cancel 5 days before. This gives you a safety buffer.
Mistake 3: relying only on the web app without email backup
The web app is convenient, but it does not create a paper trail if there is a dispute. Always send a follow-up cancellation email to [email protected] even if you cancelled in the app. This gives you documented proof that you requested cancellation on a specific date.
Tocancel recommends using both methods: cancel in the app and email the same day. Screenshot both confirmations.
Mistake 4: not disputing charges immediately
If a charge appears after cancellation, dispute it with your bank within 10 days. The longer you wait, the harder it becomes to reverse the charge. Banks have liability deadlines, and waiting weeks weakens your case. Act immediately if you see an unexpected Yourselfirst charge on your statement.
File the dispute before you communicate further with Yourselfirst. The bank's process is separate from company negotiations.
Mistake 5: deleting your cancellation emails or confirmation screenshots
Keep every email and screenshot related to cancellation for at least 6 months. If you delete the evidence and later need to dispute charges, you will have no proof that you cancelled. Bank disputes and DTI complaints both require documentation, so archive these files in a folder you can easily access.
Use your email's archive or star feature to flag cancellation-related messages so they are easy to find later.
Timeline: when your cancellation takes effect
Cancellation timing varies depending on how and when you cancel. Understanding this timeline prevents surprise charges.
| When you cancel | When access stops | When billing stops |
|---|---|---|
| More than 5 days before billing date | Immediately or at end of current period | On your next billing date (no charge) |
| 1-5 days before billing date | End of current period | May charge once more; refund possible |
| On billing date or after | End of current period | Charge likely applied; dispute required |
Check your account settings or your last invoice to find your exact billing date. This single piece of information determines whether your cancellation will prevent the next charge.
Should you keep or cancel your Yourselfirst subscription?
Reasons to cancel immediately
- You are not using the content or coaching features regularly
- The cost (₱1,200 to ₱2,000 per month) no longer fits your budget
- You found a cheaper alternative (free meditation apps, lower-cost platforms)
- The service did not deliver the results you expected
- You cancelled once already but were charged again
- The company failed to respond to your questions or support requests
Reasons you might want to keep it
- You actively use the personalized coaching and feel it benefits your mental health
- The ₱1,500 monthly cost is affordable and fits your wellness budget
- You have tried other apps and prefer Yourselfirst's content quality
- You are in the middle of a coaching program and want to complete it
Be honest about usage. If you have not opened the app in 4 weeks, cancelling saves you money each month. If you are using it 3-4 times per week and feeling the benefit, keeping it may be worthwhile.
How to protect yourself from future billing surprises
After you cancel, take these protective steps
Cancellation is not the end of the process. Yourselfirst may attempt to charge you again, or billing errors can occur. After you cancel, implement these safeguards.
- Check your bank or payment app statement every 3-5 days for 2 weeks after cancellation to catch any surprise charges immediately
- Set a phone reminder for 1 week after cancellation to verify no charge has appeared
- Keep your cancellation confirmation email and screenshot in a dedicated folder labeled "Subscriptions Cancelled" on your computer and phone
- If you used a credit card, ask your bank to flag future Yourselfirst charges for manual review (many banks offer this feature)
- If the company charged you after cancellation, dispute the charge with your bank within 10 days; do not negotiate directly with the company first
Staying vigilant for 2-3 weeks after cancellation is the best way to catch and reverse unauthorized charges before they compound.
When to escalate: the department of trade and industry and tocancel
File a complaint with the DTI if
The Department of Trade and Industry (DTI) is the Philippines' official consumer protection agency. Escalate to the DTI if Yourselfirst ignores your cancellation request or continues billing after you cancel.
- You cancelled but were still charged after 30 days
- The company did not respond to your cancellation email within 5 business days
- The company refused to process your cancellation request or refund
- Your bank chargeback was declined and you need additional leverage
File your complaint at www.dti.gov.ph (online complaint center) or visit your nearest DTI office with copies of your cancellation attempts and billing statements. The DTI can issue a cease-and-desist order if the company is breaking consumer law, and this often motivates faster refunds and cancellations.
How tocancel helps you avoid this entirely
Tocancel exists to help you cancel subscriptions before problems arise. At Tocancel, we provide step-by-step cancellation guides for Filipino services, track billing cycles, and offer templates for formal cancellation letters. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds, and protect themselves from recurring charges.
Visit Tocancel at tocancel.com to access free cancellation guides, letter templates, and DTI contact information for other services you may be paying for. Tocancel also maintains an updated list of services that make cancellation difficult so you know what to expect before you subscribe.
Checklist: cancel Yourselfirst safely
| Step | Completed | When to do it |
|---|---|---|
| Find your billing date | ☐ | Before you cancel; check account settings or last invoice |
| Cancel via web app or email | ☐ | At least 5 days before your billing date |
| Screenshot cancellation confirmation | ☐ | Immediately after cancellation |
| Wait for confirmation email from [email protected] | ☐ | Within 24 hours of cancellation |
| Check bank statement 3-5 days after cancellation | ☐ | On your expected next billing date |
| If charged, dispute immediately with your bank | ☐ | Within 10 days of unexpected charge |
Contact information and addresses for escalation
Yourselfirst contact details
Email: [email protected]
Website: yourselfirst.com (no official Philippines office or physical address is publicly listed)
If the company does not respond to your email within 5 business days, proceed to file a complaint with the DTI.
Department of trade and industry (DTI) contact information
Online complaint portal: www.dti.gov.ph
DTI Consumer Complaint Hotline: 1386 (landline within Philippines) or +63 (2) 8733-9748 (international)
Email: [email protected]
Main office: DTI Building, 385 Sen. Gil Puyat Avenue, Makati City, 1200 Philippines
File your complaint with the DTI if Yourselfirst ignores your cancellation or continues billing without authorization. Include copies of your cancellation attempts, billing statements, and any company responses.
Take action today and reclaim control of your subscriptions
Cancelling Yourselfirst is straightforward if you follow the correct process and document every step. You have the legal right under the Consumer Act of the Philippines to cancel without obstacles, demand refunds for unauthorized charges, and escalate to the DTI if the company refuses. Do not let confusing cancellation pathways or slow email responses delay your action. Cancel within the next 5 days, keep your confirmation, and monitor your bank statement.
If you are unsure about the process or face resistance from Yourselfirst, Tocancel offers free cancellation guides and letter templates for every step. Tocancel has helped thousands of consumers stop unwanted charges and recover refunds. Visit Tocancel today at tocancel.com to cancel safely, and explore guides for other subscriptions draining your budget.