Cancel August: Step-by-Step Guide

How to cancel August smart home subscription in the philippines and stop recurring charges

Why filipinos are cancelling August and what you need to know

August is a smart home brand that sells connected locks, doorbell cameras, and app-based home access systems. The subscription you're paying for is called Premium AVR (August Video Recording), which stores footage and audio from your August Doorbell Cam on their cloud servers for up to 30 days. The challenge for Filipino consumers is straightforward: support is overseas, cancellation methods differ by where you subscribed, and charges often continue long after you think you've cancelled.

If you subscribed through the August app, Apple App Store, or Google Play, you face a critical gap. You might cancel in one location and discover charges appearing on your next billing cycle through another. Tocancel has documented hundreds of cases where Filipino subscribers believed they cancelled successfully, only to see recurring charges on their credit card, GCash, or Maya account weeks later. The subscription renews monthly or yearly with no minimum contract, meaning the problem compounds quickly if you don't address it correctly.

Understanding the August premium AVR subscription model

August Premium AVR is a recurring monthly or annual subscription with no trial period and no mandatory contract. Once you activate it, the subscription auto-renews every billing cycle until you manually cancel it. Many Filipino subscribers don't realize they've signed up for a paid service at all, assuming the hardware purchase included unlimited cloud storage. It doesn't.

The subscription provides 30-day rolling cloud storage of your doorbell footage. Without Premium AVR, your camera still functions as a local device, but you lose access to the 30-day server backup. Once you cancel, August stops recording new footage to their servers, though stored recordings remain subject to their retention policy.

Why cancelling August is harder in the philippines

Two barriers stand between you and a successful cancellation. First, August's official support line (844-284-8781) is US-based with no published Filipino support team. Second, your subscription cancellation method depends entirely on where you subscribed. Cancel through the wrong channel and your subscription remains active, generating charges month after month.

For example, if you subscribed via the Apple App Store, you must cancel through Apple's App Store settings, not the August app. If you subscribed via Google Play, you must cancel through Google Play. Cancel in the August app alone and the App Store or Google Play subscription keeps renewing. This misalignment between cancellation channels is where most Filipino users fail, and Tocancel has seen this pattern repeat across hundreds of cases.

Your consumer rights under philippine law

You have legal protections as a Filipino consumer that you should understand before attempting to cancel.

What the consumer act of the philippines guarantees you

The Consumer Act of the Philippines (Republic Act No. 7394) guarantees you the right to accurate product information, fair billing practices, and the explicit right to cancel subscriptions without unreasonable obstacles. If August continues charging you after you cancel, or if they charge you without clear authorization, you have legal standing to dispute the charge and demand a refund.

Your legal position is this: even if August's terms state that monthly plans are non-refundable, that clause does not override your protection under Philippine law if the company fails to process your cancellation correctly or continues billing after you've cancelled. This is a critical distinction. The law protects you when the company's actions breach the contract or fail to deliver the promised service.

Who enforces your rights and how to escalate

If August refuses to cancel your subscription or denies you a refund after you've cancelled, file a complaint with the Department of Trade and Industry (DTI), the government agency responsible for enforcing consumer protection in the Philippines. The DTI can investigate the company's practices, issue a cease-and-desist order, and compel refunds if they find wrongdoing.

Additionally, dispute any unauthorized charges with your bank, credit card issuer, GCash, or Maya account immediately. Your payment provider has an obligation to investigate fraudulent or unauthorized charges and can reverse them if you provide evidence of your cancellation attempt. Keep screenshots, confirmation emails, and timestamps of every cancellation effort you make.

How to cancel August across all platforms

Cancellation works differently depending on where you subscribed, so follow the method that matches your subscription source.

Cancelling August through the apple app store

If you subscribed to August Premium AVR via your iPhone or iPad, you must cancel through Apple's subscription settings, not the August app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap August Premium AVR.
5. Tap Cancel Subscription.
6. Confirm the cancellation when prompted.

Apple will display your cancellation status and the final charge date. Your subscription ends at the end of the current billing cycle, and no further charges occur after that date. Screenshot the final confirmation screen as proof of cancellation.

Cancelling August through google play

If you subscribed on an Android device, you cancel directly through Google Play, not the August app.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Find August Premium AVR in the list.
5. Tap the subscription and select Cancel subscription.
6. Follow the prompts to confirm the cancellation.

Google Play will confirm your cancellation and display the end date of your final billing cycle. Like Apple, your subscription stops charging after that date. Take a screenshot as your record of cancellation.

Cancelling August through the August app (direct billing)

If you subscribed directly through the August app using a credit card, GCash, or Maya account, cancel within the app itself.

1. Open the August app and log into your account.
2. Tap the menu icon (usually three horizontal lines) and select Settings.
3. Navigate to Subscription or Billing.
4. Locate your active subscription and select Cancel Subscription.
5. Follow the on-screen confirmation and note the cancellation date.
6. Check your email for a cancellation confirmation message.

If the August app doesn't show a Subscription or Billing option, contact August support directly at 844-284-8781 or via their website support form. Be clear that you are a Filipino subscriber and request written confirmation of your cancellation. Tocancel recommends sending a follow-up email to support with your account details and request, as phone support from overseas can be unreliable for time-zone differences.

Cancelling August through their website (August.com)

If you have an August account and subscribed through their website, follow these steps.

1. Visit August.com and log into your account.
2. Go to Account Settings or Subscription Management.
3. Locate your active Premium AVR subscription.
4. Select Cancel or Manage Subscription.
5. Confirm the cancellation and note the effective date.
6. Request a confirmation email from August support if none arrives automatically.

Your cancellation takes effect at the end of your current billing cycle. No charges occur after that date. If August's website doesn't provide a self-service cancellation option, email [email protected] or contact their support team with your account ID and cancellation request in writing.

What happens after you cancel August

Understand what changes once your subscription ends so you can plan your home security accordingly.

Your camera and app access post-cancellation

After you cancel Premium AVR, your August doorbell camera continues to function as a local device. You can still view live feeds and unlock your door remotely through the August app using your existing account. What you lose is the 30-day cloud video history. Any footage stored on August's servers during your subscription remains accessible for a grace period, then August deletes it according to their retention policy (typically 30 to 90 days post-cancellation).

Download and save any critical footage before your cancellation takes effect if you need it for security or legal purposes. After cancellation, you cannot retrieve footage that has been deleted from August's servers, so act before the final billing date.

How to confirm your cancellation is complete

Verification prevents the frustrating scenario of thinking you've cancelled only to see charges reappear. Check your email for cancellation confirmation from your subscription provider (Apple, Google, or August directly). Log back into the August app or your subscription settings 24 to 48 hours later and verify that the subscription no longer appears in your active subscriptions list. If it does, repeat the cancellation process immediately.

Monitor your payment method for the next two billing cycles. If charges appear after your stated cancellation date, you have proof of attempted cancellation and can dispute the charge with your bank or payment provider. Tocancel recommends keeping all cancellation screenshots, confirmation emails, and account statements for at least 90 days after your final charge date.

Refunds and what you're entitled to claim

Your right to a refund depends on when you cancelled and Philippine consumer law.

Refund eligibility for monthly and annual plans

August's terms state that monthly subscriptions are non-refundable and annual subscriptions may be refunded on a prorated basis if cancelled mid-year. However, Philippine law overrides restrictive refund clauses if the company failed to deliver the service or continued charging after you cancelled. Your refund eligibility breaks down as follows:

How to request a refund from August

Contact August support in writing with your request. Send an email to [email protected] or use their website contact form with the following information: your account ID, the dates you were charged, proof of your cancellation attempt (screenshots), and the specific amount you're requesting back. Be clear and factual. If August denies your refund, escalate to the DTI and dispute the charge with your bank or payment provider.

Your bank or GCash/Maya support team may reverse unauthorized or duplicate charges even if August won't refund directly. This is your fallback if August's support is unresponsive. Philippine banks are required by law to investigate consumer complaints about unauthorized charges, and you have strong leverage here if you document your cancellation attempt.

Common mistakes filipinos make when cancelling August

It's frustrating to cancel only to discover weeks later that charges continued, but these mistakes are entirely preventable once you know them.

Mistake one: cancelling in the wrong place

The most common error is cancelling only in the August app when your subscription came from Apple App Store or Google Play. Cancelling in one place while the other continues renewing is why hundreds of Filipinos see unexpected charges. Match your cancellation method to your subscription source exactly. If you're unsure where you subscribed, check the "Manage Your Subscriptions" section of both Apple and Google accounts, then cancel everywhere you find an active August subscription.

Mistake two: not confirming cancellation in writing

Phone calls to August support can leave no record, especially when calling across time zones. Always request written confirmation via email. If August's website or app doesn't show a cancellation confirmation screen, email support immediately asking for written proof. Tocancel has found that companies are far more responsive when they know you're documenting the conversation in writing.

Mistake three: assuming cancellation is instant

Cancellation typically takes effect at the end of your current billing cycle, not immediately. If your billing date is the 15th of each month and you cancel on the 10th, you'll be charged once more on the 15th, then never again. Plan your cancellation timing accordingly and monitor your account through the final charge date.

Mistake four: discarding proof of cancellation

Screenshot every confirmation screen, email, and account page showing your cancelled status. If August reactivates your subscription or tries to charge you again, these screenshots prove you cancelled on a specific date. Without them, disputing unauthorized charges becomes much harder. Keep these records for at least 90 days, stored safely on your phone or cloud account.

Pricing and subscription comparison for August in the philippines

Understand what you're paying for and whether the cost aligns with your needs.

If you use your August doorbell primarily for live viewing and don't need 30-day cloud backup, the free base service is sufficient. You only need Premium AVR if you want recorded footage history. Tocancel recommends cancelling Premium AVR if you find yourself never reviewing the recorded footage, as the cost often exceeds the benefit for casual users.

Your checklist before and after cancellation

Follow this checklist to ensure your cancellation is complete and documented.

Before you cancel

• Download any critical footage from your August account (if using Premium AVR) and save it locally.
• Note the current date and your next scheduled billing date.
• Identify where you subscribed (Apple App Store, Google Play, August app, or website).
• Take a screenshot of your active subscription showing the renewal date and amount.

During cancellation

• Cancel through the exact platform where you subscribed (App Store, Google Play, August app, or website).
• Screenshot the cancellation confirmation screen immediately.
• Note the date and time of your cancellation attempt.
• Request a confirmation email from August support if the app or service doesn't auto-send one.

After cancellation

• Monitor your email for cancellation confirmation from your subscription provider.
• Log back in 48 hours later and verify the subscription no longer appears as active.
• Check your payment method (credit card, GCash, Maya) for charges after your stated cancellation date.
• Keep all screenshots, emails, and account statements for 90 days after your final charge.
• Dispute any post-cancellation charges immediately with your bank or payment provider.

Escalation: what to do if August won't cancel or refund

If August ignores your cancellation request or continues charging you, you have clear escalation paths.

Step one: formal written demand

Send a formal email to [email protected], copying yourself, with the subject line "Formal Cancellation Demand and Refund Request." Include your account ID, all cancellation dates and attempts, proof of subscription charges, and a specific statement: "I formally request cancellation of my August Premium AVR subscription effective immediately and a refund of all charges incurred after [date you first requested cancellation]." Request a written response within 14 days. This creates an official record if you later file with the DTI.

Step two: dispute with your payment provider

Contact your bank, credit card company, GCash, or Maya account and dispute the charge as "subscription not cancelled" or "unauthorized recurring charge." Provide your screenshots of cancellation attempts and the formal email to August as evidence. Your payment provider will initiate an investigation and can reverse charges if they determine the company was wrong to bill you after cancellation.

Step three: file a complaint with the DTI

If August refuses to respond and your payment provider sides with them, file a complaint with the Department of Trade and Industry (DTI) at [email protected] or through their website. The DTI can investigate unfair billing practices, issue cease-and-desist orders, and compel refunds. Tocancel recommends having all documentation ready: screenshots, emails, cancellation attempts, and payment statements.

Key takeaways and your action plan

You have the legal right to cancel August Premium AVR without obstacles or surprise charges. The subscription auto-renews monthly or yearly unless you actively cancel it through the exact platform where you subscribed (Apple App Store, Google Play, August app, or website). Cancel through the wrong channel and charges continue, a trap that has caught hundreds of Filipino subscribers.

Your cancellation method is simple: identify where you subscribed, cancel there, screenshot the confirmation, and verify the subscription no longer appears active within 48 hours. If August continues charging you after cancellation, dispute the charge with your bank or payment provider and file a complaint with the DTI. Philippine law (the Consumer Act of the Philippines, Republic Act No. 7394) protects you from unfair billing, and those protections override August's non-refund terms if the company fails to honor your cancellation.

Take action today. If you're unsure whether you have an active August subscription, log into your Apple, Google, or August account right now and check your subscriptions. If you find it, cancel immediately using the method outlined above. Document everything. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees by following these exact steps, and you can too. Your cancellation is within reach, and your money is worth protecting.