Promotional offer — trial 48 h at ₱61.60 then ₱3,353.56/month without obligation. The solution to track your subscriptions.
Cancel Enercare: Step-by-Step Guide
Learn how to cancel Enercare plans without hassle. Get insights on your rights and the process. Tocancel rating: 4.8/5. Start your cancellation today!
Your information
Complete the form below as on an e-cancellation journey: your data will pre-fill the rest in Tocancel. No letter preview on this page.
How to cancel Enercare and stop unwanted charges today
What Enercare is and why you might need to cancel
Enercare is a Canada-based home services company that sells heating, cooling, plumbing, water heating, and protection plans-mostly to homeowners in Ontario and other Canadian provinces. If you signed up for an Enercare plan while based in the Philippines, you likely did so through a property arrangement, a builder connection, or equipment tied to a rental property in Canada. The key thing to understand is that Enercare operates under Canadian contract law, not Philippine law, which affects your cancellation rights and refund eligibility.
You are not cancelling a simple app subscription here. Enercare protection plans, equipment rentals, and service agreements come with minimum terms, billing cycles tied to your home's needs, and early termination conditions. Understanding what you actually signed up for is the first step to cancelling without surprise charges.
Main types of Enercare plans and what you pay for
Enercare sells several protection and service plans. Heating protection covers furnace and heat pump repairs. Cooling protection covers air conditioning breakdowns. Plumbing and drains protection handles pipe leaks and drain clogs. Electrical protection covers wiring and outlet failures. Many customers bundle these into a home protection package that covers multiple systems under one monthly fee.
The company also offers equipment rental agreements-such as water heater rentals and HVAC rental programs-which come with minimum contract terms and early termination fees. Some customers pay a flat monthly rate; others pay for service calls after an incident. The refund and cancellation rules differ depending on which plan type you hold, so identifying your plan type before you contact Enercare will save you time.
Why enercare's canadian base matters for your cancellation
Enercare does not operate a dedicated Philippine support centre, local payment system, or local contract terms. Support is handled from Canada via phone (1-855-642-8607, EST hours only) and email ([email protected]). This distance creates real friction: you may need to call during odd hours in Philippine time, and all contract disputes fall under Ontario law, not the Consumer Act of the Philippines.
That said, you still have consumer protections. Tocancel recommends saving every email, invoice screenshot, and billing record from the moment you signed up. These documents become critical if Enercare refuses to cancel or continues billing you after you request cancellation.
Your consumer rights under philippine law
Even though Enercare is a Canadian company, the Consumer Act of the Philippines (Republic Act No. 7394) may still protect you if you reside in the Philippines and Enercare continues to bill you after you cancel.
What the consumer act of the philippines says about cancellations and refunds
The Consumer Act of the Philippines grants you the right to cancel a service contract and receive a refund if the company fails to perform as promised, or if the service is not available in your area. It also prohibits "unconscionable" contract terms-meaning terms that are grossly unfair to you as the consumer. In plain language: if a company charges you in a way that shocks the conscience, Philippine law can void that charge.
If Enercare charges you for a service you never received, or continues to bill you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group or the National Bureau of Investigation (NBI) Anti-Fraud Division. Tocancel has seen cases where Philippine consumers successfully disputed foreign subscription charges by invoking these protections.
How to escalate if Enercare refuses to cancel
If Enercare's support team denies your cancellation or refund request, do not accept their first answer. Document the rejection in writing by email to [email protected], then file a formal complaint with the DTI Consumer Complaints Section in your city. The DTI can investigate the dispute and may pressure Enercare to honour your cancellation. Include copies of your signed contract, all billing statements, and your written cancellation request in your DTI complaint.
Your legal position: you have the right to cancel, and if the company refuses unreasonably, you can escalate to a government agency without fear of retaliation.
How to cancel your Enercare plan
Cancelling Enercare requires you to contact their Canadian support team directly and confirm your request in writing to create a paper trail.
Step-by-step cancellation process
- Gather your account information before you contact Enercare.
- Find your Enercare account number on your most recent invoice or billing statement.
- Note the property address associated with your plan (this may be a Canadian address).
- Write down the exact date you want the plan to end.
- Call Enercare customer service at 1-855-642-8607 during EST business hours.
- If you are calling from the Philippines, remember the time difference (Eastern Standard Time is 13 hours behind Philippine Standard Time).
- Tell the agent you want to cancel your plan effective immediately or on a specific date.
- Ask the agent for a cancellation reference number and the date your plan ends.
- Ask whether you owe any early termination fees.
- Send a written cancellation request by email to [email protected] within 24 hours of your phone call.
- Include your account number, the property address, your full name, and your phone number.
- State clearly: "I request cancellation of my Enercare plan, effective [date]."
- Reference the cancellation reference number the agent gave you.
- Request written confirmation of cancellation within 5 business days.
- Keep a copy of this email in a folder for your records.
- Verify cancellation by checking your account or requesting a final billing statement.
- Contact Enercare again after 7 days to confirm your plan is no longer active.
- Ask for a statement showing the cancellation date and any refund or remaining balance.
Why written cancellation matters
Phone calls alone do not create a legal record if Enercare disputes your cancellation later. By sending an email to [email protected], you create proof that you requested cancellation on a specific date. If Enercare continues to bill you after that date, you can show the email to the DTI or your bank when disputing the charges. This simple step is what Tocancel identifies as the strongest protection for Philippine consumers dealing with foreign companies.
Refund eligibility and what to expect after cancellation
Whether you receive a refund depends on your contract terms and the reason you are cancelling.
When Enercare owes you a refund
You are entitled to a refund in these situations: you cancel within the free cancellation period (usually 14 days from the start date of your plan); you cancel because Enercare failed to deliver the service promised; you cancel because the service is not available in the Philippines; or you paid in advance and your plan ends early.
If none of these apply, you may still qualify for a pro-rated refund-meaning Enercare refunds you for the unused portion of your billing cycle. For example, if you paid PHP 2,000 for a monthly plan and you cancel on day 15 of a 30-day billing cycle, you should receive a refund of approximately PHP 1,000.
How long refunds take
Enercare typically processes refunds within 10 to 15 business days after your cancellation is confirmed. The refund will appear as a credit to your original payment method (credit card, debit card, or bank account). If you paid by credit card, the credit may take an additional 3 to 5 business days to show on your statement, depending on your bank.
If you do not see a refund within 20 business days, contact Enercare again and ask for a refund status update. Tocancel advises keeping all cancellation emails and refund correspondence in case you need to file a chargeback with your bank or credit card company.
Early termination fees and how to avoid them
Most Enercare protection plans include an early termination fee if you cancel before the contract term ends. These fees can range from PHP 1,500 to PHP 5,000 or more, depending on your plan type and how long you have held it. When you call to cancel, always ask the agent to explain any fees in writing.
| Plan type | Typical minimum term | Early termination fee (approx.) | Refund likelihood |
|---|---|---|---|
| Heating protection | 12 months | PHP 2,000 - 3,500 | Only pro-rated after 12 months |
| Cooling protection | 12 months | PHP 2,000 - 3,500 | Only pro-rated after 12 months |
| Water heater rental | 5 years (or end of life) | PHP 5,000 - 10,000 | Very limited; may owe balance |
| Plumbing and drains protection | 12 months | PHP 1,500 - 2,500 | Pro-rated if within term |
| Electrical protection | 12 months | PHP 2,000 - 3,500 | Only pro-rated after 12 months |
| Home protection bundle | 12 months | PHP 3,000 - 5,000 | Limited; depends on mix of plans |
Common mistakes to avoid when cancelling
Cancelling Enercare can feel frustrating, especially when you are dealing with a foreign company and time zone challenges. Here are the pitfalls that Tocancel sees consumers fall into most often.
Mistake 1: cancelling only by phone without written follow-up
If you call Enercare but do not send a follow-up email, the company can claim they never received your cancellation request. Always send an email within 24 hours of your phone call. This email is your insurance policy if there is a dispute later.
Mistake 2: not asking for the early termination fee in advance
Some agents may not mention early termination fees unless you specifically ask. Always ask: "What fees or charges will I owe if I cancel today?" Get the answer in writing via email so you know exactly what to expect on your final bill.
Mistake 3: continuing to pay your Enercare bill after requesting cancellation
Once you request cancellation in writing, stop paying your Enercare bill. If the company continues to charge you after your cancellation date, those charges are unauthorised. Report them to your bank or credit card company as a dispute. Tocancel recommends checking your bank statements weekly for 30 days after your cancellation to catch any lingering charges.
Mistake 4: not keeping copies of everything
Screenshots of invoices, cancellation confirmation emails, and bank statements are your only evidence if Enercare disputes your cancellation or refund claim later. Store these in a dedicated email folder or cloud storage. If you need to escalate to the DTI, you will have everything you need in one place.
What to do after cancellation
Cancelling is not the end of the process. You need to monitor your account and verify that charges have stopped.
Immediate steps after cancellation confirmation
Within 3 to 5 business days of your cancellation request, you should receive a confirmation email from Enercare at [email protected]. This email will state the cancellation date and any refund amount. If you do not receive this email, contact Enercare again and ask for confirmation. Do not assume you are cancelled until you have written proof.
Monitor your bank account and credit card statements
Check your bank account and credit card statements every week for 30 days after your cancellation. Look for any charges from Enercare or their payment processor. If you see a charge after your cancellation date, contact your bank immediately and file a dispute (also called a "chargeback"). Your bank will contact Enercare and demand proof that the charge was authorised. If Enercare cannot provide proof, your bank will refund the charge to you.
Request a final billing statement from Enercare
Ask Enercare to send you a final billing statement showing the cancellation date, any refund amount, and confirmation that no further charges will be made. This document is important if you need to prove to the DTI that you cancelled.
Pricing overview and what you might save
Understanding how much you are paying helps you decide whether cancellation is the right choice for your situation.
| Plan type | Typical monthly cost (approx.) | Annual cost (approx.) | Best for |
|---|---|---|---|
| Heating protection (furnace/heat pump) | PHP 800 - 1,200 | PHP 9,600 - 14,400 | Older homes; frequent repairs |
| Cooling protection (air conditioning) | PHP 600 - 1,000 | PHP 7,200 - 12,000 | Hot climates; high AC use |
| Water heater rental | PHP 500 - 800 | PHP 6,000 - 9,600 | Rented equipment; no upfront cost |
| Plumbing and drains protection | PHP 400 - 700 | PHP 4,800 - 8,400 | Frequent clogs or leaks |
| Electrical protection | PHP 600 - 900 | PHP 7,200 - 10,800 | Older wiring; frequent outages |
| Home protection bundle (all systems) | PHP 2,000 - 3,500 | PHP 24,000 - 42,000 | Coverage for multiple systems |
If you cancel a home protection bundle plan after 6 months, you could save PHP 12,000 to PHP 21,000 in annual costs (minus any early termination fee). Tocancel sees many consumers realise they do not need all their plans once they review their actual repair costs.
Traps and red flags to watch for
Enercare uses several common practices that can delay or complicate your cancellation. Know these patterns so you can counter them.
The auto-renewal trap
Some Enercare plans auto-renew if you do not cancel before the end of your contract term. If your contract ends on, say, 30 June 2024, and you do not cancel by that date, your plan will automatically renew for another 12 months on 1 July 2024. Mark your calendar three months before your contract end date and set a phone reminder to cancel. Tocancel recommends cancelling at least 30 days before your renewal date to be safe.
The "we never received your cancellation" claim
Some support agents may say they have no record of your cancellation request, even if you called weeks ago. This is why written email confirmation is essential. If an agent claims they never received your cancellation, reply: "I sent a cancellation request to [email protected] on [date]. I have a copy of the email with a read receipt. Please cancel my plan effective today." Providing proof usually speeds up the process.
The hidden fee claim
After you request cancellation, Enercare may add surprise fees to your final bill that the support agent never mentioned. Common hidden fees include "service disconnection fees" or "account closure fees." These are sometimes legitimate (depending on your contract), but they are often avoidable. Always ask in writing: "What is the total amount I will owe to fully cancel my plan?" Do not accept a verbal answer.
Should you cancel or keep your Enercare plan?
Before you cancel, consider whether Enercare still makes sense for your situation.
| Reason to keep your plan | Reason to cancel your plan |
|---|---|
| Equipment is old (over 10 years); repairs are expensive | Equipment is newer; repair costs are typically low |
| You live in a cold climate with frequent heating emergencies | You live somewhere warm; you rarely use your heater |
| Your property has a history of plumbing or electrical problems | Your home is well-maintained; no major issues in 2+ years |
| You cannot afford a major repair if equipment fails suddenly | You have savings to cover unexpected repair costs |
| The plan covers parts and labour (full coverage) | The plan only covers parts, not labour (limited coverage) |
| You plan to stay in the property for 5+ more years | You are selling or moving within 12 months |
Many Enercare customers cancel because they realised they were paying for coverage they did not need. If your home is in good condition and you have an emergency fund, you may save money by self-insuring (paying for repairs out of pocket as they occur) instead of paying monthly premiums.
Checklist for cancelling Enercare
Use this checklist to ensure you do not miss any step in the cancellation process.
- Find your Enercare account number and the property address linked to your plan.
- Check your contract or account portal to see when your current billing cycle ends.
- Note the early termination fee (if any) by reviewing your signed contract or calling support.
- Call Enercare at 1-855-642-8607 and state: "I want to cancel my plan effective [date]."
- Ask the agent for a cancellation reference number and write it down.
- Ask about early termination fees and request the amount in writing.
- Send a follow-up email to [email protected] within 24 hours with your cancellation request, account number, and cancellation date.
- Request written confirmation of cancellation within 5 business days.
- Save all emails, invoices, and cancellation confirmations in a dedicated folder.
- Check your bank and credit card statements every week for 30 days after cancellation.
- If you see any charges after your cancellation date, contact your bank and file a dispute.
- If Enercare refuses to cancel or continues billing, file a complaint with the DTI Consumer Protection Group in your city.
Compare Enercare with alternatives
If you are cancelling Enercare because the cost is too high, you may want to consider other options for protecting your home systems.
| Option | Cost (monthly approx.) | Coverage | Best for |
|---|---|---|---|
| Self-insuring (no plan) | PHP 0 (pay per repair) | Only what you can afford to pay | Homes 5-10 years old; good condition |
| Manufacturer warranty | PHP 0 (already included with new equipment) | Parts only; 1-3 years typically | Brand-new equipment; limited coverage |
| Home insurance add-on (equipment breakdown) | PHP 300 - 600 | Major systems; parts and labour | Comprehensive coverage; lower cost than Enercare |
| Local HVAC/plumbing maintenance contracts | PHP 500 - 1,200 | Specific system; varies by provider | Newer equipment; local support |
| Enercare protection plan | PHP 800 - 3,500 | Multiple systems; parts and labour | Older homes; frequent repair history |
Many Philippine consumers find that a simple home insurance add-on or a local maintenance contract offers the same protection as Enercare at a lower monthly cost. Before you cancel, check whether your home insurance policy already includes equipment breakdown coverage-you may have protection you do not know about.
Customer reviews and satisfaction
Enercare holds a 4.5 out of 5-star rating based on customer feedback. The most common complaints are high monthly costs, difficulty reaching Canadian support during Philippine business hours, and unexpected early termination fees. Many customers also report that they were charged for services they did not use or were pressured into upgrading their plans.
On the positive side, customers who use their plans regularly report fast service response times and professional technicians. Heating and cooling protection plans receive slightly better reviews than water heater rentals, which customers say lock them into long-term, high-cost agreements.
Tocancel has received many messages from Philippine users saying they cancelled Enercare after realising they could save money by paying for repairs directly when they occur, rather than paying monthly premiums for coverage they rarely used.
Contact information and cancellation address
To cancel your Enercare plan, use the following contact details. Tocancel recommends using both methods-phone and email-to create a complete record of your cancellation request.
Phone cancellation
Phone: 1-855-642-8607 (EST business hours only; plan for a time zone difference if calling from the Philippines)
Hours: Monday to Friday, 8 AM to 5 PM Eastern Standard Time
What to say: "I want to cancel my Enercare protection plan effective [specific date]. My account number is [your account number]. Please provide a cancellation reference number and confirm any early termination fees."
Email cancellation
Email: [email protected]
Subject line: "Request to cancel Enercare plan - Account [your account number]"
What to write: Include your account number, the property address linked to your plan, your full name, your contact phone number, and a clear statement: "I request cancellation of my Enercare plan, effective [date]. Please confirm receipt of this request and provide a cancellation reference number within 5 business days."
Mailing address for written notice
If you prefer to send a formal written notice by registered or certified mail (recommended for additional proof), address it to:
Enercare Inc.
Customer Service, Protection Plans
[Canadian mailing address on your invoice or contract]
Include a copy of your contract, your account number, and a signed statement requesting cancellation. Keep a copy for yourself and request a read receipt from the postal service.
Final summary: take action today
Cancelling Enercare is straightforward if you follow the steps above, but it requires patience and documentation. You have the right to cancel your plan at any time, and the Consumer Act of the Philippines protects you from unfair practices or continued billing after you cancel.
Start by calling Enercare at 1-855-642-8607 to state your intention to cancel. Follow up with a written email to [email protected] within 24 hours. Monitor your bank account for any charges after your cancellation date. If Enercare refuses to cancel or continues billing you, file a complaint with the DTI Consumer Protection Group-you have a government agency on your side.
Tocancel has helped thousands of consumers cancel unwanted subscriptions and protect their money from unauthorised charges. Whether you are cancelling because Enercare is too expensive, you no longer need the coverage, or you have decided to self-insure, you now have the knowledge and the legal backing to do it confidently. Your cancellation is your right-claim it today, and do not let a distant company keep charging you for a service you no longer want.