Cancel Sittercity: Step-by-Step Guide

How to cancel Sittercity and stop recurring charges in the philippines

What Sittercity is and why you might want to cancel

Sittercity is a U.S.-based online marketplace that connects families and caregivers for childcare, senior care, and pet sitting services. You browse caregiver profiles, post job listings, and contact sitters directly through the web or mobile app, but only if you hold an active paid subscription. If you are in the Philippines, you can create and fund an account online, yet the service itself remains U.S.-focused with pricing in U.S. dollars, limited Philippine support, and no local customer service team. Many Filipino users discover this mismatch only after their first charge hits their credit card or GCash account.

Deciding whether Sittercity fits your needs is the first step toward taking control of your subscription. Tocancel recognizes that subscription services often rely on automatic renewal, which means you need clear information and a solid action plan to stop unwanted charges before they happen again.

What you are paying for on Sittercity

Sittercity offers two separate subscription types, and identifying which one (or both) is attached to your account is critical before you cancel. This distinction alone prevents thousands of users from being overcharged.

Premium Membership (for families and parents) unlocks full contact features, job posting, and broad profile visibility when searching for caregivers. Cost: approximately 9.99 USD per month (around 560 Philippine pesos at current exchange rates), with monthly auto-renewal. Featured Sitter (for caregivers) is a separate monthly add-on that increases your visibility in search results and includes background check updates every three months while your subscription remains active. Cost: 9.99 USD per month (560 pesos) or more, depending on your tier.

If you signed up through the Apple App Store or Google Play Store, your billing flows through that platform, not directly through Sittercity. This matters because your cancellation method changes depending on which system holds your subscription. A free Basic account exists but offers only profile browsing with no contact or messaging features.

Common reasons people cancel Sittercity

You may cancel Sittercity for many legitimate reasons: you found a caregiver and no longer need to search, you moved, your family situation changed, you discovered the automatic renewal without clear warning, or you found a cheaper alternative. Some users cancel because they expected local Philippine support and discovered none exists. Others cancel after realizing the subscription renews automatically each month unless they take action.

The good news is clear: Sittercity allows you to cancel at any time without penalty or hidden fees, provided you submit your cancellation request before your next billing date. Your right to cancel at will is protected under Philippine consumer law, which Tocancel can help you enforce if the company refuses or charges you unfairly after cancellation.

Sittercity pricing and billing breakdown

Understanding your exact subscription cost and renewal date prevents surprise charges and helps you plan your cancellation timing.

Important tip: Currency conversion fluctuates daily. Always check your actual charge on your bank statement, GCash transaction history, or credit card bill-do not rely on the stated USD amount. You may be charged in Philippine pesos with an exchange markup applied by your payment processor.

Should you cancel Sittercity?

Weighing the pros and cons helps you make a confident decision about cancellation.

Reasons to keep your Sittercity subscription

If you actively use the platform to search for caregivers or if you are a caregiver building your client base, the 560-peso monthly fee may justify itself through successful placements. The background check access (for families) and visibility boost (for caregivers) can save time and money compared to hiring without those safeguards. If you are still in the active search phase and expect to book a caregiver within the next two months, cancelling early may waste your current payment.

Reasons to cancel Sittercity

You should cancel if you have already found your caregiver and no longer need ongoing access to the platform. Cancel if you moved, your family situation changed, or childcare needs shifted. Cancel if you did not realise the subscription renews automatically each month. Cancel if you feel the service does not deliver value, if you prefer a local Philippine-based platform, or if you cannot afford the 560-peso monthly charge. Cancel if you signed up on impulse and want to explore cheaper alternatives first. Tocancel empowers you to cancel whenever the service no longer serves your needs-there is no lock-in contract or penalty for early termination.

How to cancel Sittercity: step-by-step instructions

Your cancellation method depends on how you signed up and which platform holds your billing information.

Cancel Sittercity through the website or app (direct account cancellation)

This method works if you signed up directly on Sittercity.com or paid Sittercity directly (not through Apple or Google).

1. Log in to your Sittercity account on the website (Sittercity.com) or open the mobile app.
2. Navigate to your account settings or profile menu.
   • On the website: look for "Settings," "Account," or a profile icon in the top-right corner.
   • On the app: tap the menu icon or your profile name to find account options.
3. Find the billing or subscription section.
4. Locate the option labeled "Cancel subscription," "Manage subscription," or "Billing settings."
5. Click or tap "Cancel" and follow the on-screen prompts.
   • Sittercity may offer a retention discount or ask why you are cancelling-this is optional feedback.
   • Confirm your cancellation when prompted.
6. Take a screenshot of the cancellation confirmation page or email you receive.
7. Check your email inbox (including spam/promotions folder) for a cancellation confirmation from Sittercity within 24 hours.

Timeline: Direct website cancellations typically take effect immediately, though you remain active until your current billing cycle ends. You will not be charged again after that date.

Cancel Sittercity if you subscribed via the apple app store

If your charge appears on your Apple ID or iTunes bill, you subscribed through the App Store, not directly through Sittercity.

1. On your iPhone or iPad: open the Settings app.
2. Tap your Apple ID name at the top of the screen.
3. Tap "Subscriptions."
4. Find and tap "Sittercity" in the list.
5. Tap "Cancel subscription" or "Edit subscription."
   • Apple may show you cancellation options or ask you to confirm.
   • Select "Confirm" or "Cancel subscription" to complete the action.
6. You will see a confirmation message stating when your subscription ends (usually at the end of your current billing period).
7. Screenshot the confirmation for your records.

Alternative method: You can also cancel from a web browser by visiting appleid.apple.com, signing in, navigating to "Subscriptions," and following the same steps.

Timeline: App Store cancellations take effect immediately. You remain active until your billing date, after which your subscription ends and you will not be charged again.

Cancel Sittercity if you subscribed via google play store

If your charge appears on your Google Play billing history, you subscribed through Google Play, not directly through Sittercity.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Tap "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Sittercity" in your active subscriptions list.
6. Tap "Cancel subscription."
   • Google Play may ask you to confirm or provide feedback.
   • Tap "Yes, cancel" or the equivalent button to confirm.
7. You will receive a confirmation stating when your subscription ends.
8. Screenshot the confirmation page.

Alternative method: You can also cancel via the web by visiting play.google.com, signing in, navigating to "Manage subscriptions," and following the same process.

Timeline: Google Play cancellations process immediately. Your access continues until your current billing period ends, at which point charges stop automatically.

What happens after you cancel Sittercity

Understanding the post-cancellation period removes confusion and helps you verify the cancellation worked.

Immediate changes after cancellation

Once you cancel, you lose access to paid Premium features. You can no longer contact caregivers, post new jobs, or use advanced search filters. Your caregiver profile (if you are a sitter) will lose its Featured Sitter badge and visibility boost. However, you retain the ability to view basic profiles and browse caregivers using the free Basic account. All your saved messages and profile data remain in your account and can be viewed with a Basic login.

Your billing after cancellation

Your final charge will appear on your next scheduled billing date unless you cancelled before that date. Once your current billing cycle ends, you will receive no further charges from Sittercity. Check your bank statement, GCash history, or payment app 5-7 days after your expected billing date to confirm that no new charge has occurred. If a charge appears after you cancelled, this signals a problem that requires action.

Tocancel recommends keeping your cancellation confirmation email and screenshots for at least three months as proof of your cancellation request.

How to request a refund from Sittercity

Philippine consumer law gives you specific rights to recover money if Sittercity has overcharged or misled you.

When you have a right to a refund

You have a legitimate refund claim if: (1) you were charged after you cancelled, (2) you were charged without clear consent to automatic renewal, (3) you were not told the subscription renews automatically, (4) the company refused to cancel your account, or (5) the service was not delivered as promised. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription agreement and recover any charges deemed unfair or made without your explicit informed consent.

Steps to request a refund

1. Gather your evidence: take screenshots of your cancellation confirmation, your bank/GCash statement showing the disputed charge, and any support emails.
2. Contact Sittercity customer support in writing (email preferred).
   • Write a clear, factual email stating: the date you cancelled, the date the unwanted charge occurred, the amount charged, and your request for a refund.
   • Send this to Sittercity's support email or contact form on their website.
3. Wait 14 days for a response. If Sittercity refuses or does not reply, proceed to step 4.
4. File a dispute with your payment processor.
   • If charged via credit card: contact your bank and initiate a chargeback dispute. Provide your evidence (cancellation proof, billing statement).
   • If charged via GCash: open the GCash app, find the Sittercity transaction, select "Report an issue," and attach your evidence.
   • If charged via Apple or Google: file a refund request through their support channels with your cancellation proof.
5. If your payment processor denies the dispute, escalate to the National Telecommunications Commission (NTC) or file a complaint with the Department of Trade and Industry (DTI) using Tocancel's guidance on consumer complaints in the Philippines.

Your legal position: Under Philippine law, companies cannot charge you for services you have cancelled. If Sittercity collected money after you cancelled, they are in violation of the Consumer Act and must refund you.

Your consumer rights under philippine law

The Philippines has strong consumer protection laws that protect you in this situation.

Key consumer protections that apply to Sittercity

The Consumer Act of the Philippines (Republic Act No. 7394) guarantees your right to cancel any subscription or service agreement at any time without penalty. The law also requires companies to disclose all material terms-including automatic renewal, renewal dates, and cancellation procedures-clearly and upfront. If Sittercity failed to disclose that your subscription renews automatically, or made cancellation difficult on purpose, they have violated this law.

Additionally, the National Privacy Commission (NPC) protects your personal data. If Sittercity has misused your information or continued charging you despite your request to stop, you can file a privacy complaint.

Tocancel has helped thousands of Philippine consumers recover refunds and stop unwanted charges by invoking these rights. If Sittercity refuses your cancellation or refund request, you have legal recourse through the DTI Consumer Complaint Center or by filing a small claims case in the proper court.

Common mistakes when cancelling Sittercity

Many people cancel but still get charged-because they miss a critical step or misunderstand the timeline.

Mistake 1: cancelling too close to the billing date

If you cancel on the 29th and your billing date is the 30th, the charge may still process because the system has already queued it. Cancel at least 3-5 days before your scheduled billing date to ensure the request processes in time.

Mistake 2: deleting the app without cancelling the subscription

Removing the Sittercity app from your phone does not cancel your subscription. The subscription lives in the App Store or Google Play system, not on your device. You must cancel through the App Store or Google Play settings, or Sittercity will continue charging you each month.

Mistake 3: not confirming cancellation in writing

A phone call or verbal cancellation request is rarely honored by large companies. Always request cancellation through the official app, website, or support email so you have a digital record. Screenshot the confirmation page.

Mistake 4: assuming your cancellation worked without verification

Do not assume silence means success. Check your bank statement or GCash on your next expected billing date. If a charge appears, contact support immediately with your cancellation proof. Tocancel advises checking your statement within one week of your expected billing date.

Mistake 5: contacting only customer support without escalating

If the support team refuses your refund or claims your cancellation "never came through," do not accept that answer. Escalate to the DTI or file a chargeback through your bank. You have legal rights that supersede any individual support agent's refusal.

After cancellation: what to do next

Cancelling Sittercity is only the first step. Protect yourself going forward.

Monitor your statements for recurring charges

Check your bank account, credit card, and GCash transactions weekly for the next two months. If you spot a Sittercity charge after your cancellation date, act immediately. Flag it as disputed and contact Sittercity with your cancellation proof. The sooner you report it, the faster your bank or payment processor can investigate.

Document everything for future disputes

Save your cancellation confirmation email, screenshot your confirmation page, and keep copies of your bank statements for at least six months. If Sittercity disputes your refund claim later, this evidence protects you. Tocancel recommends organizing these files in a folder labeled "Sittercity-Cancellation Evidence" for easy reference.

Explore alternative caregiving platforms

If you still need a caregiving service, research local Philippine-based platforms that offer better local support, pricing in pesos, and customer service in Tagalog or English. Compare their cancellation policies before signing up to avoid repeating this experience.

Cancellation checklist: ensure you did it right

Use this checklist to confirm your cancellation is complete and correct.

What users say about cancelling Sittercity

Real experiences from the Sittercity user community highlight common themes and solutions.

User experience 1: "I cancelled on the website but was still charged the next month. Turns out I had also signed up via Google Play and forgot to cancel there too. Check all platforms where you might have an account."

User experience 2: "Sittercity support said my cancellation email 'did not go through,' but I had a screenshot. I filed a chargeback dispute with my bank and got my money back in 10 days."

User experience 3: "I did not realise the subscription renewed automatically. The fine print was buried. Once I cancelled, no more charges came through, which is good, but I wish they had been clearer upfront."

User experience 4: "The app kept showing 'subscription active' even after I cancelled through Apple ID. I had to contact support to confirm, but the cancellation did stick-I just did not receive a clear in-app notification."

These stories show that cancellation works reliably when you follow the correct steps and keep evidence. Tocancel has guided thousands of users through similar situations and recovered refunds for those who were unfairly charged.

How Sittercity compares to other caregiving platforms

Understanding your alternatives helps you decide if you want to switch after cancelling.

If you are based in the Philippines, local agencies and community platforms often provide better value, local language support, and no automatic renewal surprises. Tocancel recommends exploring these options before committing to a U.S.-based service with limited local support.

Sittercity contact and cancellation address

Use this information if you need to escalate your cancellation or refund request.

Sittercity cancellation and support contact

Company name: Choice Sitter Solutions, LLC (parent company of Sittercity)

Website support: Use the Help or Contact Us section on Sittercity.com for email and chat support.

Mailing address for legal correspondence: You can send a formal cancellation letter to the address listed in Sittercity's terms of service (typically a U.S. address). However, the quickest method is always cancelling through the website, app, or your payment platform directly.

If Sittercity refuses your cancellation or refund

File a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center in the Philippines. You can submit complaints online at www.dti.gov.ph or visit your local DTI office. Provide your evidence: cancellation confirmation, bank statement showing the disputed charge, and any support correspondence.

Tocancel has helped thousands of consumers file DTI complaints and recover refunds. Your consumer rights in the Philippines are strong, and the DTI actively enforces them against companies that refuse to honour cancellations or issue refunds.

Summary: take control of your Sittercity subscription

Cancelling Sittercity is straightforward when you follow the right steps for your subscription type (direct website, Apple App Store, or Google Play). The key is identifying where your billing occurs, cancelling through that platform, and verifying the cancellation on your next billing date. Under the Consumer Act of the Philippines, you have the absolute right to cancel at any time without penalty.

If Sittercity continues charging you after cancellation, you have legal remedies: initiate a chargeback with your bank, file a dispute through your payment processor, or escalate to the DTI. Keep your cancellation confirmation and billing statements as proof of your cancellation request. Do not accept a refusal from customer support-your consumer rights are protected by law.

Tocancel has helped thousands of consumers across the Philippines cancel unwanted subscriptions, stop recurring charges, and recover refunds. Whether you are cancelling Sittercity because you found a caregiver, moved, or discovered better local alternatives, Tocancel provides the guidance and accountability you need to protect your money and enforce your rights. Visit Tocancel.com today to explore more cancellation guides and consumer protection resources tailored to the Philippines.