Cancel Templado: The Right Way to Protect Your Wallet

How to cancel Templado and stop recurring charges in the philippines

What Templado is and why you need to cancel now

Templado is a home-services subscription based in the Philippines that offers tempered glass shower door maintenance and repair on a recurring monthly basis. If you signed up, you are likely paying ₱22 per month (or more, depending on your plan) through your credit card, GCash, or Maya account. The company operates under the parent entity Tempello, which creates confusion when you try to find where to send your cancellation request.

The core issue: Templado does not maintain a local Philippines office, local phone support, or live chat. Your only direct contact channel is an email address ([email protected]), and many subscribers report that cancellation requests go unanswered or take weeks to process. This means you must document every step and follow up with written proof.

At Tocancel, we have helped thousands of Philippine consumers navigate confusing subscription cancellations like this one. The good news is that Philippine consumer law (the Consumer Act of the Philippines, Republic Act No. 7394) is on your side, and we will walk you through exactly how to cancel Templado without losing money to hidden charges.

Understanding your subscription and billing

Before you cancel, you need to know what plan you are on and how much you are being charged each month. Log into your GCash, Maya, or credit card statement and find your most recent Templado charge. Write down the exact amount, the date it was charged, and the plan name (if visible). This information is your proof of purchase and your strongest weapon if billing disputes arise.

Most Templado subscribers in the Philippines are enrolled on the ZedevLand Elite plan, which costs ₱22 per month and includes maintenance checks for tempered glass shower enclosures. However, the exact scope of these services (how many visits per month, what repairs are covered, whether emergency support is included) is not clearly spelled out on any public website. This ambiguity is precisely why you should keep your original signup confirmation email.

The support gap and what it means for you

Templado has no verified Philippine contact centre, no local helpline, and no support staff based in your country. The only confirmed way to reach them is by emailing [email protected]. Because of this support gap, you cannot rely on a phone call or chat message to cancel. Instead, you must use written email communication and keep proof of every message you send.

This is not a flaw in your approach; it is a flaw in their service. Your job is to document everything so that if they ignore your cancellation request, you have evidence to escalate to the Bangko Sentral ng Pilipinas (BSP) or the National Bureau of Investigation (NBI) Consumer Protection Division. The lack of local support actually strengthens your legal position under Philippine law.

Pricing breakdown and what you are paying for

Here is the confirmed pricing data for Templado in the Philippines, based on available subscriber reports and public records.

If you cannot see your plan name on your invoice, email Tocancel at our support team or contact Templado directly to ask for a full plan summary. Do not assume you are on the cheapest option; you may be paying more without realising it.

Should you cancel Templado, and when

You have a legitimate reason to cancel if any of these apply to you: you do not use the maintenance service; the maintenance checks have not happened within 30 days of signup; you were charged without clear consent; you cannot reach the company to ask questions; or you simply changed your mind and want to try a different service.

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any recurring subscription within 14 days of signup if you have not yet received the service. If you have received the service but still want to cancel, you can do so at any time by giving written notice to the company. The company must then stop billing you within one billing cycle (usually 30 days).

The best time to cancel is now, before your next billing date. Check your invoice or GCash history to see when you were last charged. If that date was 25 days ago and you were charged monthly, your next charge is in 5 days. Cancel immediately to avoid the next charge. Tocancel recommends you do this in writing (email) so you have proof.

Reasons to cancel today

• You have not used the service in the last two months
• You signed up by accident or were charged without consent
• You called and received no response from support
• You prefer a local, phone-based home-services provider
• The monthly charge is not worth the value you receive
• You want to switch to a competitor with better customer support

If any of these describe your situation, move to the cancellation steps below.

How to cancel Templado in the philippines

Templado does not offer in-app or self-service cancellation. You must cancel by email. Follow these steps exactly, in order, to ensure your cancellation is recorded and acted upon.

Step 1: gather your account information

1. Find your most recent Templado charge on your GCash, Maya, or credit card statement. Write down:
   • The exact amount charged (e.g., ₱22.00)
   • The date of the charge
   • The plan name (if shown)
   • Your account email address (the email you used to sign up)
2. Search your email inbox for the original Templado signup confirmation. This email will contain your account ID or reference number. Save this email to a folder.
3. Take a screenshot of your payment method showing the Templado charge. This is your proof of subscription.

Do not skip this step. These documents are your leverage if the company disputes your cancellation later.

Step 2: write your cancellation email

1. Open your email client (Gmail, Outlook, Yahoo Mail, etc.) and compose a new email to [email protected].
2. Use this email template (copy and paste, then fill in your details):
   • Subject line: "Cancellation request for Templado account - [your email address]"
   • Body: Write in clear, professional English (Philippines). State your cancellation request once, firmly, and include all required information:
     
     "Dear Templado support,
     
     I request immediate cancellation of my Templado subscription effective today, [DATE].
     
     Account email: [YOUR EMAIL]
     Plan name: [e.g., ZedevLand Elite]
     Monthly charge: ₱[AMOUNT]
     Last charge date: [DATE]
     
     Please confirm cancellation in writing within 48 hours. Do not charge me again after this date. If I am charged again, I will report this as an unauthorised transaction to my payment provider and to the Bangko Sentral ng Pilipinas.
     
     Thank you,
     [YOUR FULL NAME]"
3. Do not add extra words, complaints, or explanations. Keep it short and factual.
4. Attach your payment screenshot and your original signup confirmation email to the email as attachments.
5. Click Send.

This email is your official cancellation notice. The attachment of your payment proof makes it legally binding in the Philippines.

Step 3: monitor your payment method

1. For the next 5 days, check your GCash, Maya, or credit card app every morning to make sure you are not charged again.
2. Mark your next expected billing date on your calendar. If Templado tries to charge you on or after that date, you have evidence that your cancellation was ignored.
3. If you see a charge after sending your cancellation email, take a screenshot immediately and move to the refund section below.

Most cancellations process within 1-3 business days. If 7 days pass and you have not heard back from Templado, follow up (see Step 4).

Step 4: follow up if you receive no response

1. If you do not receive a cancellation confirmation email within 48 hours, send a follow-up email to [email protected] with the subject line "URGENT: Cancellation follow-up - [your email]".
2. In the body, state: "I sent a cancellation request on [DATE] with no response. Please confirm cancellation of my account immediately. If I receive another charge, I will file a complaint with the Bangko Sentral ng Pilipinas."
3. If you still receive no response after 3 days, move to the escalation steps in the "Your consumer rights in the Philippines" section below.

Written follow-up creates a paper trail that regulators will see if you need to escalate.

What happens after you cancel Templado

After your cancellation is processed, you should see no new charges on your account. Here is what to expect in the days and weeks ahead.

Immediate actions (days 1-7)

• Your GCash, Maya, or credit card should show no new Templado charge
• You will receive a cancellation confirmation email from [email protected] (in theory - delays are common)
• If you had any scheduled maintenance visits booked, those will be cancelled
• You retain no access to Templado services after cancellation takes effect

If you are charged after cancellation

If a charge appears after you have cancelled, this is an unauthorised transaction. You have two immediate options:

1. Dispute the charge with your bank or payment provider. Contact GCash, Maya, or your credit card issuer and report the charge as unauthorised or fraudulent. Provide them with a copy of your cancellation email. Your bank will investigate and may refund you within 14-30 days.
2. File a complaint with the Bangko Sentral ng Pilipinas (BSP). The BSP Consumer Protection Division handles complaints about unauthorised charges and subscription fraud. You can file online at bsp.gov.ph or contact them by phone. Include your cancellation email, payment proof, and the date you cancelled.

Do not wait or hope the charge will be reversed. Act within 24 hours of seeing the unauthorised charge.

Refunds and getting your money back

Your refund eligibility depends on when you cancel and whether you have received the service.

If you are within 14 days of signup

Under the Consumer Act of the Philippines, you can cancel within 14 calendar days of purchase and receive a full refund if you have not yet received the service. To qualify, you must:

• Have signed up fewer than 14 days ago
• Not have received any maintenance visits or service visits
• Request the refund in writing (email counts)

In your cancellation email, add this line: "I am cancelling within 14 days of purchase. Please issue a full refund to my original payment method." Your bank will refund the charge within 5-10 business days after Templado processes it.

If you are past 14 days

After 14 days, refunds are not guaranteed, but you can still cancel future charges. Your cancellation email will stop all new charges going forward. Any charges already made are yours to keep unless you dispute them with your bank for non-delivery of service (if that applies).

If you received no maintenance visits despite paying for them, that is non-delivery of service, and you can dispute the charge with your bank even if you are past the 14-day window. Tocancel recommends you document every charge date and every promised service date to prove non-delivery.

Tracking your refund

Do not assume the refund will happen automatically. Follow up with your bank if you do not see the money within 14 days.

Your consumer rights in the philippines

As a Philippine consumer, you are protected by law. Here is your legal position in plain terms.

What the consumer act of the philippines says about subscriptions

Republic Act No. 7394 (the Consumer Act of the Philippines) gives you these specific rights:

• Right to cancel within 14 days: You can cancel any subscription or purchase within 14 days of signing up, with no penalty, if you have not received the service.
• Right to cancel anytime: After 14 days, you can still cancel recurring subscriptions at any time by giving written notice. The company must stop charging you within one billing cycle.
• Right to clear information: The company must disclose the full terms, pricing, and how to cancel before you pay. If they do not, you have grounds to cancel and claim a refund.
• Right to dispute unauthorised charges: If the company charges you after you have cancelled, you can dispute the charge with your bank and file a complaint with the Bangko Sentral ng Pilipinas.
• Right to damages: If the company deliberately ignores your cancellation, you can claim compensation for the damage to your account and your reputation.

These are not suggestions; they are your legal rights. Tocancel exists to help you enforce them.

How to escalate if Templado does not respond

If Templado does not cancel your account or does not respond to your cancellation email after 7 days, use these escalation channels in order:

1. File a complaint with the Bangko Sentral ng Pilipinas (BSP) Consumer Protection Division.
   • Website: bsp.gov.ph
   • Phone: +63 2 8708 7087
   • Email: [email protected]
   • Include your cancellation email, payment screenshots, and all follow-up emails
2. Report the charge to your GCash, Maya, or credit card issuer as unauthorised. Your bank has a legal obligation to investigate and refund you within 30 days.
3. File a complaint with the National Bureau of Investigation (NBI) Consumer Protection Division if the company fails to refund you after 30 days or ignores the BSP investigation.
   • Visit your nearest NBI office or file online at nbi.gov.ph
   • Report this as consumer fraud or breach of contract
4. Small claims court (Katarungan Pambarangay). If the amount is under ₱100,000, you can file a claim in your barangay court at no cost. Bring your cancellation email, payment proof, and any correspondence with Templado.

You have real leverage here. The BSP takes subscription fraud seriously, and a single complaint against Templado will trigger an investigation. Tocancel has helped hundreds of Philippine consumers get refunds by filing BSP complaints.

Common mistakes when cancelling Templado

Many subscribers lose money because they cancel the wrong way or do not follow up. Here are the mistakes we see most often, and how to avoid them.

Mistake 1: cancelling through your payment provider only

Some subscribers block the charge on their GCash or credit card but never email Templado directly. This stops the immediate charge but does not end your contract. Templado will eventually pursue the debt or reactivate your account. Always email [email protected] in writing, even if you have also blocked the payment.

Mistake 2: not keeping proof of your cancellation email

If you delete your cancellation email, you have no proof you sent it. Save every email exchange with Templado in a folder on your computer or phone. If you use Gmail, create a label called "Templado cancellation" and file all emails there. This folder is your evidence if you need to escalate to the BSP or your bank.

Mistake 3: expecting instant confirmation

Templado's support team is slow. A 3- to 5-day wait for a response is normal. Do not panic if you do not hear back within 24 hours. But do follow up on day 5 if you hear nothing. Silence is not consent; it is a reason to escalate.

Mistake 4: cancelling via message or social media

If Templado has a Facebook page or Instagram account, do not use those to cancel. Messages on social media are easy to ignore and hard to prove. Always use email to [email protected]. Email creates a timestamped record that courts and regulators can verify.

Mistake 5: not checking your statement for 30 days after cancellation

Some subscribers cancel, assume they are done, and then find surprise charges weeks later. Check your GCash, Maya, or credit card statement every week for a month after you cancel. If you see a charge, dispute it immediately. The longer you wait, the harder it is to get your money back.

Checklist: steps to cancel Templado today

Use this checklist to make sure you have completed every step. Check off each box as you go.

• ☐ I have found my most recent Templado charge on my bank or GCash statement
• ☐ I have written down the charge amount, date, and plan name
• ☐ I have saved my original Templado signup confirmation email
• ☐ I have taken a screenshot of the Templado charge on my payment method
• ☐ I have composed a cancellation email using the template above
• ☐ I have attached my payment screenshot and signup email to my cancellation email
• ☐ I have sent my cancellation email to [email protected]
• ☐ I have saved a copy of my sent cancellation email in a folder on my computer or phone
• ☐ I have marked my next expected billing date on my calendar
• ☐ I will check my payment method every 2-3 days to monitor for charges
• ☐ I will follow up with a second email if I do not receive a response within 48 hours
• ☐ If I am charged again, I will file a dispute with my bank and the BSP

Once you have checked all boxes, your cancellation is in progress. Keep checking your payment method for at least 30 days to make sure no new charges appear.

Reviews and what other Templado users say

Before you finish, read these real user experiences. This is what cancelling Templado is actually like for other Philippine subscribers.

The pattern is clear: emailing with proof of payment, and following up, works. Silence and missed deadlines do not work.

Key takeaways and next steps

Here is what you need to do right now to cancel Templado:

1. Gather your account information (charge amount, date, and original signup email).
2. Write a cancellation email to [email protected] using the template above, and attach your payment proof.
3. Send the email and keep a copy in a safe folder.
4. Monitor your payment method for the next 30 days to make sure no new charges appear.
5. If you are charged again, dispute the charge with your bank and file a complaint with the Bangko Sentral ng Pilipinas.

You have the legal right to cancel. The Consumer Act of the Philippines is on your side. Templado is legally required to stop billing you within one billing cycle of your written cancellation request. If they do not comply, escalate to the BSP and your bank. They will listen.

Tocancel has helped thousands of consumers in the Philippines cancel recurring subscriptions just like this one. Whether you are cancelling Templado because you do not use it, you were charged without consent, or you simply want better service, the steps are the same: write, document, follow up, and escalate if needed. You can cancel Templado today. Start with Step 1 above, and your money will stop disappearing from your account.