Cancel Edjing: Step-by-Step Guide

How to cancel Edjing and stop auto-renewal charges in the philippines

What Edjing is and why people subscribe

Edjing Mix is a DJ mixing app created by MWM, a French audio software company. The service runs on a freemium model, meaning you access basic features at no cost, but unlock professional DJ tools through a paid subscription. Understanding what you bought and where you bought it is your first step toward cancelling without confusion.

When you subscribe to Edjing, you gain access to premium mixing features, unlimited sample libraries, advanced turntable customisation, and pre-cueing tools. The subscription charges you automatically every month or year until you stop it. This auto-renewal is convenient for active users, but it also means charges continue unless you actively cancel before your next billing date. Many people discover unwanted renewals weeks or months after they thought they had cancelled, which is why Tocancel recommends documenting your cancellation confirmation immediately after completing the process.

How the subscription works

Edjing has no minimum lock-in period stated in its terms, so you can cancel anytime without penalty. However, your subscription continues to renew automatically unless you stop it before your next renewal date. For users in the Philippines, the easiest way to subscribe and manage billing is through the Google Play Store or Apple App Store, since charges appear in Philippine pesos and are linked to your existing store account.

Your billing date depends on when you first subscribed. If you signed up on the 15th of a month on a monthly plan, your renewal date is the 15th of every following month. Check your subscription details in your app store account right now to see your exact renewal date, then work backwards to confirm when you should cancel to avoid the next charge.

Edjing pricing in the philippines

Edjing offers multiple subscription tiers with pricing displayed in Philippine pesos. Below is a breakdown of typical plans available across app stores:

Prices may vary slightly between the Google Play Store, Apple App Store, and any direct web option. Always check your purchase history to confirm your actual plan and exact renewal date before you cancel.

Your consumer rights under philippine law

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair contract terms, misleading advertising, and hidden charges. Under this law, businesses must disclose subscription costs, renewal dates, and cancellation methods clearly before you pay. If Edjing did not make these terms obvious, or if you were charged without clear consent, you have grounds to dispute the charge.

Your legal position is clear: you have the right to cancel any subscription without penalty, provided you do so before the next billing date. The company must make cancellation as easy as signing up. If Edjing makes cancellation difficult, unclear, or impossible, that violates your consumer rights under Philippine law.

How to enforce your rights if cancellation is blocked

If Edjing refuses to cancel your subscription or continues charging after you cancel, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI is the government authority responsible for enforcing the Consumer Act of the Philippines. You can lodge a complaint online at the DTI website or visit your local DTI office with proof of your cancellation request and the unwanted charges. Tocancel can help you gather this evidence and prepare your complaint, ensuring you submit a strong case.

Keep all email confirmations, screenshots of your cancellation request, and bank statements showing unwanted charges. These documents prove your case and pressure the company to act. The DTI takes subscription disputes seriously, especially when companies make cancellation deliberately obscure.

When you should cancel Edjing

Clear reasons to stop your subscription

Cancel if you no longer use the app regularly, if the monthly cost strains your budget, or if another DJ app serves your needs better. Some users cancel after completing a music project, while others realise the premium features do not match what they expected. Many cancel because they forgot the auto-renewal date and want to avoid surprise charges. Tocancel has guided thousands of people through exactly this situation, helping them act before the next billing cycle.

Do not delay if you have already spotted unwanted charges. The sooner you cancel, the sooner you stop future auto-renewals. If you are on a weekly plan and have not opened the app in weeks, every seven days brings another charge-cancelling now prevents that drain.

Signs that cancellation is overdue

You should have cancelled weeks ago if you switched to a different DJ app, if your budget has tightened, or if you have not opened Edjing in more than a month. Weekly plans are particularly risky if you only tested the app briefly, because charges pile up fast. Check your bank or credit card statement right now for the most recent Edjing charge, then count back to see how many renewal cycles you have gone through since you stopped using it.

The longer you wait, the more money you lose to unwanted renewals. Act today to stop tomorrow's charge.

How to cancel Edjing on google play

Step-by-step cancellation process

Google Play makes cancellation straightforward if you follow the exact path. Here is how to cancel on Android:

1. Open the Google Play Store app on your phone or tablet.
   • Make sure you are signed in with the same Google account you used to subscribe to Edjing.
2. Tap your profile icon in the top right corner.
   • This opens a dropdown menu with your account options.
3. Select "Payments and subscriptions" from the menu.
   • This page shows all your active and past subscriptions.
4. Tap "Subscriptions" (not "Payment methods").
   • You will see a list of every subscription linked to your Google account.
5. Find and tap "Edjing Mix" in the list.
   • If you do not see it, the subscription may have already expired or been cancelled.
6. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask you why you are cancelling. You can skip this or provide feedback.
7. Confirm the cancellation by tapping "Yes, cancel" in the final popup.
   • You will receive an on-screen confirmation and an email from Google Play confirming the cancellation.
8. Take a screenshot of the confirmation screen and save it to your phone or email yourself a copy.
   • This is your proof of cancellation if you need to dispute a future charge.

Your Edjing subscription ends on your current billing date. You can use Edjing until that date, but after that date, you lose access to premium features. Google Play will not charge you again after cancellation, assuming no errors occur on their system.

How to cancel Edjing on the apple app store

Cancelling your subscription on iOS

If you subscribed through the Apple App Store on iPhone or iPad, follow these steps to cancel:

1. Open the Settings app on your device.
   • Do not open the App Store app itself-use the main Settings menu.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID account page.
3. Select "Subscriptions".
   • This shows all active subscriptions on your Apple account.
4. Tap "Edjing Mix" from the list.
   • If Edjing does not appear, your subscription has already ended.
5. Tap "Cancel Subscription" at the bottom.
   • Apple will show you the date your subscription ends and ask you to confirm.
6. Confirm by tapping "Confirm" in the popup.
   • You will receive an on-screen confirmation and an email from Apple confirming the cancellation.
7. Screenshot the confirmation and send it to yourself by email for your records.
   • Keep this proof in case Edjing or Apple charges you again by mistake.

Your Edjing premium access ends at the end of your current billing period. You retain access to the app but lose premium features after that date. Apple does not charge you again after cancellation unless you manually restart the subscription.

What happens after you cancel Edjing

Your access after cancellation

The moment you cancel, you lose access to premium features but keep the app itself. All your mixes, settings, and saved projects remain in the app and are yours to access offline. You can still use Edjing's free version with basic mixing tools, but you lose the advanced turntable skins, unlimited sample packs, and pre-cueing tools that came with your subscription.

Your subscription officially ends on your renewal date, not on the day you cancel. If you cancel on the 10th of the month but your renewal date is the 25th, you keep premium access until the 25th. Check your confirmation email to see your exact end date.

Requesting a refund for unwanted charges

If you were charged after cancelling, or if you subscribed by mistake, you have the right to request a refund. Contact your payment processor first: Google Play and Apple both have refund policies that typically allow refunds within 48 hours of purchase for accident subscriptions. Follow these steps:

1. Go to your order history in Google Play or the Apple App Store.
   • Find the Edjing charge you want to dispute.
2. Tap or click on the transaction to view details.
   • Look for a "Report a problem" or "Request refund" button.
3. Select the reason for your refund request (e.g., "Cancelled before the charge," "Did not intend to subscribe," or "Charged after cancellation").
   • Be clear and specific about what happened.
4. Submit your request and wait for a response.
   • Google Play and Apple typically respond within 1-3 business days.
5. If the app store refuses, escalate to your bank or credit card company.
   • File a dispute with your payment provider, showing your cancellation confirmation as evidence.

Keep all correspondence with Google Play, Apple, and your bank. Tocancel recommends saving these emails and screenshots in a dedicated folder so you have everything ready if you need to escalate to the DTI Consumer Protection Group.

Common mistakes people make when cancelling Edjing

Traps that delay or block cancellation

Cancelling a subscription should be straightforward, but many people stumble because they do not follow the exact steps or miss critical details. Here are the most common mistakes:

Uninstalling the app instead of cancelling the subscription. Deleting Edjing from your phone does not cancel your subscription. The company still has permission to charge you through your app store account. You must cancel through the store itself, not by deleting the app. Tocancel urges you to cancel first, then uninstall.

Cancelling through the wrong app store account. If you have multiple Google or Apple accounts, you might cancel through the wrong one. Check which account is linked to your current phone and which one you used when you first subscribed. Sign in with the correct account before you cancel.

Missing the cancellation deadline. If you cancel after your renewal date has passed, the new charge has already gone through. Check your renewal date now, before you cancel. If the charge has already hit your account, request a refund immediately rather than waiting.

Assuming you cancelled without confirming. Many people think they have cancelled but never see the on-screen confirmation or check their email. Always take a screenshot of the cancellation confirmation and save it. This proof protects you if Edjing charges you again by mistake.

Not checking your bank statement after cancellation. Set a reminder for the day after your supposed renewal date. Check your bank or credit card statement to confirm that Edjing did not charge you. If an unwanted charge appears, contact your app store and file a refund request immediately.

Comparison of cancellation methods

Which platform is easiest to cancel from

The cancellation process is nearly identical on Google Play and the Apple App Store, but a few differences may affect your choice:

Both platforms make cancellation equally simple. The difference is minimal, so cancel through whichever platform you used to subscribe. The key is acting before your renewal date and confirming your cancellation in writing.

If Edjing refuses to cancel or continues charging

Escalating a complaint to government authorities

If you cancelled successfully but Edjing continues charging you, or if the app store refuses to process your cancellation, escalate to the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI enforces the Consumer Act of the Philippines and has the power to fine companies that violate consumer rights.

To file a complaint with the DTI, gather the following evidence:

• Screenshots of your cancellation request and confirmation from Google Play or the Apple App Store.
• Bank or credit card statements showing the unwanted charges.
• Any emails from Edjing, Google Play, or Apple regarding your subscription.
• A timeline of when you subscribed, when you cancelled, and when unwanted charges appeared.

Visit the DTI website or your local DTI office and file a complaint. Include all evidence and explain clearly that you cancelled but were charged again. The DTI will investigate and demand that Edjing refund you. If the company refuses, the DTI can impose fines and take legal action on your behalf.

Tocancel helps consumers prepare DTI complaints and ensures they have all necessary documentation. This formal escalation works because the DTI has legal authority, and companies take complaints seriously to avoid penalties.

Edjing contact information and mailing address

Where to send cancellation requests and complaints

If you prefer to cancel in writing rather than through the app store, send a cancellation request to Edjing's parent company, MWM, at the following address:

54 Avenue du Général Leclerc
Paris, France

Include your full name, email address, phone number, the date you subscribed, and the email address or phone number associated with your Edjing account. Clearly state that you want to cancel your subscription effective immediately. Send this letter by registered mail so you have proof of delivery. Keep a copy for your records.

Note that mailing a letter internationally to France takes 2-3 weeks, so this method is slower than cancelling through the app store. If you need to cancel urgently, use the app store method described earlier. Use the mailing address only if the app store cancellation fails or if you need written proof for a DTI complaint.

Key takeaways and action checklist

What you need to do right now

Cancel Edjing today if you have not used it in more than a month, if the monthly fee does not fit your budget, or if you have switched to another DJ app. You have the legal right to cancel without penalty, and the process takes fewer than 10 minutes. Here is your action checklist:

1. Check your billing date. Open your app store account and confirm your Edjing renewal date.
2. Cancel through Google Play or the Apple App Store using the steps outlined above.
3. Screenshot your cancellation confirmation and email it to yourself.
4. Set a reminder for one day after your renewal date to check your bank statement.
5. If an unwanted charge appears after cancellation, request a refund immediately through your app store.
6. If the app store refuses, file a complaint with the DTI Consumer Protection Group.

Do not wait for your next charge to hit your account. Tocancel has helped thousands of consumers cancel subscriptions like Edjing and recover hundreds of pesos in unwanted charges. Your consumer rights under Philippine law are clear: you can cancel anytime, and the company must respect that decision. Take action today, document everything, and protect your budget from auto-renewal traps.