Cancel Rocksmith+: Step-by-Step Guide

How to cancel Rocksmith+ in the philippines without losing your money

Understanding Rocksmith+ and why you might want to cancel

Rocksmith+ is a subscription-based guitar and bass learning platform from Ubisoft that charges you monthly, quarterly, or annually in Philippine pesos (PHP) for access to interactive lessons, song libraries, and practice tools. The service works across multiple platforms and billing sources, which is where cancellation becomes tricky. Once you cancel, you retain access until the end of your current billing cycle, then lose connection to all content. In the Philippines, you may have signed up through Apple App Store, Google Play, or directly via your Ubisoft account, and each platform requires separate cancellation action.

Understanding your exact subscription plan and where you pay is the foundation of a clean cancellation. You cannot simply cancel in one place and expect all charges to stop.

Pricing and plan options for philippine users

Rocksmith+ offers three billing tiers tailored to Philippine users, each with different renewal dates and upfront costs. Your cancellation deadline depends entirely on which plan you chose, so confirm your current subscription before you act.

The annual plan delivers the lowest per-month rate at roughly ₱666 monthly, but requires paying ₱7,990 upfront. Many Philippine users prefer the monthly option because it allows you to test your commitment without a large advance payment. The quarterly plan splits the difference and suits learners who feel confident they will stick with the app for at least three months.

Where your charges actually come from

This is the critical detail that catches most users. Your payment source determines where you must go to cancel. If you subscribed through Apple App Store, iTunes bills your registered GCash account or credit card. If you signed up via Google Play, Google charges your payment method directly. If you enrolled on Ubisoft's website, Ubisoft's own payment processor handles the billing. Your Ubisoft account settings cannot stop a charge that originates from Apple or Google, which means you absolutely must cancel at the source where the money leaves your account every month.

Many Philippine subscribers believe they have canceled because they disabled the subscription in their Ubisoft account, yet the charges continue because the actual billing source (Apple or Google) never received a cancellation request. Document which platform you used to sign up, because that is the platform where cancellation must happen.

Your consumer rights under philippine law

The law protects your right to cancel and your right to refuse ongoing charges.

What the consumer act of the philippines guarantees you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protection against unfair subscription practices, misleading billing, and refusal to honor cancellation requests. Your legal position is strong: you have the right to demand a refund for any charges that occur after you cancel, you can request written proof of cancellation, and you can escalate to government enforcement if Ubisoft or a payment platform ignores your request.

If Rocksmith+ continues charging you after you cancel, or if the company makes cancellation deliberately obscure or time-consuming, you have grounds to file a formal complaint. The law requires companies to process cancellations promptly and honor them without delay. Therefore, keep screenshots of every cancellation attempt and email confirmations to support, because these documents are your evidence if you need to escalate.

Your escalation path if the company refuses

If Rocksmith+ or Ubisoft Philippines does not respond to your cancellation request within 14 days, or if charges continue after you cancel, you can file a complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Protection Bureau specifically handles subscription service disputes and can compel companies to refund unauthorized charges. You can also contact the Bangko Sentral ng Pilipinas (BSP) if the charge went through a credit card or debit card without your explicit consent.

Your right to escalate is real and enforceable. Document every step: screenshot your cancellation request, record the date and time, save the company's response (or lack of one), and keep a record of every charge that occurs after cancellation. This evidence is what you present to the DTI if negotiation with Ubisoft fails.

How to cancel Rocksmith+ based on where you subscribed

Cancellation steps differ depending on your billing source, so find your platform below and follow the exact sequence.

Cancel if you subscribed through apple app store

Apple handles the billing, so Apple must process the cancellation. Your Ubisoft account settings are secondary and do not stop Apple charges.

1. Open the App Store app on your iPhone, iPad, or Mac device.
   • On iPhone or iPad: tap your profile icon in the upper right corner.
   • On Mac: click "Account" in the top menu bar.
2. Select "Subscriptions" from the menu that appears.
3. Find "Rocksmith+" in your active subscriptions list and tap it.
4. Tap "Cancel Subscription" and confirm your cancellation by tapping again.
5. Take a screenshot of the confirmation message showing the cancellation date.
6. Email Ubisoft support (support.ubi.com) with your Apple ID and the screenshot, requesting written confirmation that they have received your cancellation notice.

Apple will honor your cancellation immediately, but Rocksmith+ may not sync this information to your Ubisoft account right away. The written confirmation from Ubisoft serves as your proof if a charge appears after the cancellation date.

Cancel if you subscribed through google play

Google processes the billing and must receive the cancellation request directly. Canceling within your Ubisoft app will not stop Google charges.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the upper right corner.
3. Select "Payments and Subscriptions," then "Subscriptions."
4. Tap "Rocksmith+" from your active subscriptions.
5. Tap "Cancel Subscription" and follow the prompts to confirm.
6. Screenshot the cancellation confirmation showing the effective date.
7. Contact Ubisoft support via support.ubi.com and provide your Google Play account email address and the screenshot, requesting a written acknowledgment of your cancellation.

Google will stop all future charges at the end of your current billing cycle. However, always request confirmation from Ubisoft as well, because they may attempt to re-bill you if they believe your subscription is still active.

Cancel if you subscribed directly through ubisoft

If you enrolled and paid directly through Ubisoft's website or account portal, you must cancel within your Ubisoft account and then contact support.

1. Log in to your Ubisoft account at store.ubi.com.
2. Navigate to "My Account" or "Account Settings."
3. Look for "Subscriptions" or "Billing" and locate "Rocksmith+" in your active subscriptions.
4. Click "Cancel" or "End Subscription" next to Rocksmith+.
5. Confirm the cancellation when prompted.
6. Screenshot the cancellation page showing the effective date.
7. Email Ubisoft support at support.ubi.com with your account email, the screenshot, and a request for written confirmation that your subscription is canceled and no future charges will occur.

Ubisoft's website should process the cancellation immediately, but always follow up with written support to create a paper trail of your cancellation request.

Understanding your access after cancellation

Canceling does not immediately remove your access, and understanding the timeline protects you from confusion.

What happens to your account after you cancel

Once you cancel Rocksmith+, you retain full access to the app and all its content until the end of your current billing cycle. If you cancel on day 1 of a monthly plan, you can still use the app until day 30. If you cancel on day 50 of a quarterly plan, you have access until day 90. This grace period is built into the subscription model, and Ubisoft honors it.

On the last day of your billing cycle, your access ends automatically. You will not be able to log in, stream lessons, or access your practice library after that date. Therefore, if you want to preserve your progress or download lessons, do so before your final access date.

What to do if charges continue after cancellation

If you see a charge in your statement after your cancellation effective date has passed, act immediately. Contact your bank or payment provider and request a chargeback or refund, citing the fact that you canceled the subscription. Simultaneously, email Ubisoft support with all evidence: your cancellation screenshot, the unexpected charge statement, and your cancellation confirmation email. Give Ubisoft 7 days to respond with either a refund or an explanation.

If Ubisoft does not refund you within 7 days, escalate to the DTI and provide them with your evidence file. The DTI takes subscription overcharging seriously and will push Ubisoft to refund you. This means you have multiple layers of protection if the company tries to continue charging you.

How to request a refund if you were overcharged

Your right to a refund is clear under Philippine law if Ubisoft violated the terms of your cancellation.

Steps to claim a refund for unauthorized charges

1. Gather all evidence: screenshots of your cancellation request, your cancellation confirmation, your bank statement showing the charge, and the date the charge appeared.
2. Email Ubisoft support at support.ubi.com with the subject line "Refund request for unauthorized Rocksmith+ charge after cancellation."
3. Clearly state your Ubisoft account email, the charge amount, the charge date, and the date you canceled.
4. Attach all screenshots and request a refund within 7 days.
5. If Ubisoft does not respond within 7 days, contact your bank or payment provider and request a chargeback, citing the unauthorized charge.
6. File a complaint with the Department of Trade and Industry (DTI) at [email protected], including all evidence and copies of your email to Ubisoft.

The law requires Ubisoft to prove that charges were authorized, and if you can show you canceled before the charge date, the burden is on Ubisoft to refund you. Most Philippine users who follow this sequence receive their refund within 14 to 30 days.

Common mistakes that delay or prevent cancellation

Cancellation is straightforward once you avoid these pitfalls. Many Philippine users accidentally restart their payment cycles by making these errors.

Mistake one: canceling in the wrong place

The most common error is canceling in your Ubisoft account settings while still having an active Apple or Google subscription. Ubisoft will honor the cancellation, but Apple or Google will continue charging you because they receive no instruction from you. Therefore, identify your actual billing source first, and cancel there. Your Ubisoft account is secondary.

Mistake two: not requesting written confirmation

Taking a screenshot is not enough if Ubisoft later claims your subscription is still active. Always email support after you cancel, requesting written confirmation that your cancellation has been processed. This creates a record that protects you if an unauthorized charge appears. Support will respond within 24 to 48 hours with confirmation, and you save that email.

Mistake three: canceling too close to your billing date

If your billing date is the 1st of the month and you cancel on the 28th, there is a narrow window where Ubisoft may process a final charge before recognizing the cancellation. Cancel at least 3 days before your billing date to ensure the system processes your cancellation before any final charge goes through. This gives the billing system time to update across platforms.

Mistake four: assuming one cancellation affects all platforms

If you have Rocksmith+ active on both your phone (via App Store) and your desktop (via Ubisoft account), you must cancel both separately. Canceling one does not cancel the other. Check all devices where you use Rocksmith+ and ensure you cancel the subscription on each platform independently.

Checklist for a successful cancellation

Use this checklist to ensure your cancellation is complete and your account is protected.

When to contact tocancel for additional support

Tocancel specializes in helping Philippine consumers navigate subscription cancellations and has processed thousands of cases like yours. If Ubisoft refuses to acknowledge your cancellation, continues to charge you, or ignores your refund request after 7 days, Tocancel can escalate on your behalf and ensure you receive the refund you are entitled to. Visit tocancel.com to explore your options and connect with a consumer advocate who understands Philippine law and can represent your interests.

Summary: your path to canceling Rocksmith+ safely

Canceling Rocksmith+ is simple if you follow the right sequence. Identify your billing source, cancel on that platform, request written confirmation from Ubisoft, and monitor your account for 30 days afterward. The Consumer Act of the Philippines gives you the right to cancel without obstacles, and if Ubisoft violates that right, you have clear escalation paths to the DTI and BSP. Document every step, stay calm, and remember that you hold the power in this transaction: your money, your decision, and your rights are protected by law.

Do not let confusion about multiple platforms delay your cancellation. Act today, keep your evidence, and know that thousands of Philippine consumers have successfully canceled Rocksmith+ without losing money. If you encounter resistance, Tocancel has helped thousands of consumers resolve similar disputes and recover unauthorized charges. Visit tocancel.com today and take control of your subscription.

Contact information and escalation addresses

Where to send your cancellation request and complaints

For immediate cancellation, follow the platform-specific steps above. If you need to escalate, use these addresses:

Ubisoft customer support: support.ubi.com (email support form)

Department of Trade and Industry (DTI) Consumer Protection Bureau: [email protected] or visit dti.gov.ph for office locations in your region. The DTI processes formal complaints and can compel refunds if Ubisoft refuses.

Bangko Sentral ng Pilipinas (BSP): Contact your local BSP office or use the BSP's official complaint portal at bsp.gov.ph if the charge occurred via debit or credit card.

Your bank or payment provider: Contact them directly if you need to dispute a charge through a chargeback. Provide your cancellation documentation.

Tocancel supports you throughout this process by providing templates, tracking your case, and representing your interests if negotiation stalls. Tocancel understands the specific challenges Philippine consumers face with international platforms and local payment systems. Start with Tocancel.com and empower yourself to recover what is rightfully yours.