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Cancel Allure: Step-by-Step Guide
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How to cancel Allure philippines without hidden charges or delays
Understanding what you're paying for with Allure
Allure Philippines is the local edition of the international beauty magazine, published by Mega Global Licensing, Inc. based in Pasig City. When you subscribe to Allure Digital Access, you receive trend coverage, product reviews, skincare guides, and cosmetics features delivered directly to your device on a recurring schedule you select: monthly, quarterly, semi-annual, or annual billing cycles.
The frustration many subscribers feel is real. Allure doesn't offer a simple online cancellation button in your account dashboard. Instead, you must contact their support team by email to request cancellation. This manual process creates unnecessary friction, which is exactly why Tocancel exists: to walk you through every step, ensure you meet all deadlines, and help you document your request properly.
Your cancellation decision is yours alone to make, and you deserve a straightforward process without hidden obstacles.
Allure subscription plans and what they cost
Allure Philippines charges for Digital Access on recurring billing cycles. The service also sells the Allure Beauty Box (₱1,300 monthly) as a separate one-time purchase product. For cancellation purposes, you must distinguish between the two: one-time purchases do not auto-renew, but your Digital Access subscription renews automatically unless you cancel it.
| Plan type | Billing cycle | Auto-renewal | How to cancel |
|---|---|---|---|
| Digital Access (monthly) | Every 30 days | Yes | Email support |
| Digital Access (quarterly) | Every 90 days | Yes | Email support |
| Digital Access (semi-annual) | Every 180 days | Yes | Email support |
| Digital Access (annual) | Every 365 days | Yes | Email support |
| Allure Beauty Box | One-time charge | No | Not applicable |
Every Allure subscription renews automatically on the date shown in your billing confirmation or account settings. Mark this date in your calendar and cancel before it arrives to avoid unwanted charges.
Why subscribers cancel Allure
Common reasons for cancellation include charges you never authorized, content that no longer matches your interests, accidentally paying for overlapping subscriptions, or deciding the cost no longer fits your budget. Whatever your reason, Tocancel acknowledges that your cancellation request deserves respect and a timely response from Allure.
Document your reason clearly in your cancellation email so Allure cannot claim they misunderstood your intent.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services like Allure. This law gives you the right to accurate information about charges before you subscribe, the right to cancel without unreasonable barriers or delays, and the right to dispute unauthorized transactions.
What the consumer act requires from Allure
Under Republic Act No. 7394, companies must clearly disclose auto-renewal terms, cancellation methods, and the renewal date before you subscribe. Allure is required to display the renewal date, plan type, and exact billing amount in your account settings or confirmation email. If you cannot locate this information or Allure made the cancellation process deliberately difficult to discourage you from leaving, you have legal grounds to escalate a complaint.
Your legal position is clear: if you send a written cancellation request and Allure continues charging you after receiving it, the company has violated your rights under Philippine consumer law. You can dispute the charge through your bank, GCash, Maya, or file a formal complaint with the Department of Trade and Industry (DTI). Tocancel recommends keeping screenshots, email confirmations, and timestamps because they become your evidence if you need to escalate.
Where to escalate if Allure refuses to respond
If Allure ignores your cancellation request, denies a legitimate refund, or continues charging you after you've requested cancellation, contact the DTI Consumer Hotline at 1-386 (toll-free nationwide) or file a complaint online at consumercare.dti.gov.ph. The DTI enforces consumer rights in the Philippines and can compel Allure to process your cancellation or issue a refund.
Always send your cancellation request via email so you have written proof of your request date and content.
How to cancel Allure philippines step by step
Allure requires you to contact their support team to cancel because no self-service cancellation option exists on their website or app. Follow these steps carefully and keep all documentation.
Steps to submit your cancellation request
- Locate Allure's support email address from your subscription confirmation, account page, or the Allure Philippines website contact section.
- If you cannot find the email, contact Mega Global Licensing, Inc. directly at their Pasig City office address (contact details listed at the end of this guide).
- Open your email and compose a new message with the subject line "Subscription Cancellation Request - [Your Full Name]".
- Write clearly and include your full name, email address, phone number, and subscription plan type (monthly, quarterly, semi-annual, or annual).
- State your cancellation reason briefly but do not over-explain or apologize.
- Example: "I request immediate cancellation of my Allure Digital Access subscription effective today. Please confirm cancellation and stop all future charges."
- Ask for written confirmation of cancellation in your email.
- Type: "Please send me a confirmation email stating the exact date my subscription was cancelled and that no future charges will occur."
- Send the email and screenshot or save the sent message as proof of your request.
- Note the date and time you sent the request.
- Save this screenshot or email to a folder you can access later if you need it as evidence.
- Wait for Allure's response within 5 to 7 business days.
- Check your spam or promotions folder in case their response lands there.
- If you do not receive a response after 7 business days, send a follow-up email referencing your original request date.
- Monitor your next billing date on your bank or payment app to confirm the charge did not occur.
- Your cancellation should take effect immediately or before your next renewal date, depending on Allure's policy.
- If a charge appears after your cancellation was confirmed, proceed to the refund section below.
Sending your cancellation request in writing via email is your strongest protection because it creates a time-stamped record that Tocancel advises all subscribers to maintain.
What to include in your cancellation email
Your email is a legal document, so be specific and professional. Include all of the following information so Allure cannot claim they lacked details to process your request.
- Your full name as it appears on your Allure account.
- The email address or account number associated with your subscription.
- Your phone number for verification.
- The subscription plan type (monthly, quarterly, semi-annual, or annual).
- The exact date you request cancellation to take effect (today, or a specific date before your next renewal).
- A request for written cancellation confirmation within 5 business days.
- A statement that you expect no further charges after the cancellation date.
Save a copy of this email to your device after sending it for your records.
Understanding refunds after cancellation
Refund eligibility depends on your subscription plan, how long you have been subscribed, and whether your cancellation request was submitted before or after your renewal date.
When Allure will refund you
If you cancel before your renewal date and Allure has not yet charged you for the next billing cycle, you should not receive a charge. If you cancel after your renewal date, the new charge may already have been processed, and you will need to request a refund separately.
Most subscription services in the Philippines do not offer refunds for unused portions of your current billing cycle unless you can prove the charge was unauthorized or the company failed to disclose auto-renewal terms. However, if Allure continued charging you after you sent a cancellation request with proof, you have a legal right to dispute those charges.
Contact your bank, GCash, or Maya immediately and file a dispute for any charges that occurred after your cancellation was confirmed.
How to request a refund if Allure keeps charging you
If Allure continues to charge you after you sent your cancellation request, take these steps to recover your money.
- Contact Allure support a second time in writing, citing your original cancellation request date and stating that unauthorized charges have continued.
- Include the date and amount of each unauthorized charge and demand a full refund.
- Wait 5 business days for Allure's response.
- If they refuse or do not respond, proceed to step 3.
- File a chargeback or dispute with your bank, GCash, or Maya.
- Explain that you cancelled your subscription and provided written proof, but Allure continued charging you without authorization.
- Attach screenshots of your cancellation email and Allure's response (or lack thereof).
- If the chargeback is denied, file a complaint with the DTI at consumercare.dti.gov.ph.
- The DTI can investigate Allure and compel them to refund unauthorized charges under Republic Act No. 7394.
Do not wait to dispute a charge; Philippine banks typically allow disputes within 60 to 90 days of the charge date, so act as soon as you notice an unauthorized renewal.
Common mistakes subscribers make when cancelling Allure
It is frustrating when a simple cancellation becomes complicated because of avoidable errors. Tocancel has identified the mistakes most subscribers make so you can avoid them.
Mistakes that delay or prevent cancellation
Not sending your cancellation request in writing is the most dangerous mistake. If you call Allure or send a chat message without a record, they can claim they never received your request. Always use email and keep proof.
Forgetting to include your account details or subscription plan type forces Allure to send back a follow-up asking for more information, which delays your cancellation by days. Include every detail in your first email so processing is immediate.
Assuming your subscription has been cancelled just because you stop using the app or ignore the renewal reminder is a costly error. Allure will continue charging you indefinitely until you formally request cancellation and receive written confirmation. Many subscribers discover unwanted charges months or even years later.
Assuming that pausing your subscription means it is cancelled is another trap. Some services offer a pause feature that temporarily stops charges but automatically resumes after a set period. If Allure offers a pause option, confirm whether it is permanent or temporary before relying on it.
Giving up after one email if Allure does not respond within 2 or 3 business days leaves you vulnerable. Tocancel advises waiting the full 5 to 7 business days, then sending a follow-up email if you hear nothing. Persistence often succeeds where a single request might be overlooked.
Filing a refund dispute with your bank before communicating with Allure one last time in writing can complicate matters. Send a final written demand for refund first, wait 5 days for their response, then escalate to your bank if they refuse. This creates a clear paper trail.
What to do after your Allure subscription is cancelled
Cancellation is not the end of your responsibility; protecting yourself after cancellation matters just as much.
After cancellation confirmation
The moment you receive Allure's cancellation confirmation email, save it to a permanent folder on your device. Do not delete it. You may need this email as proof if Allure charges you again or if you need to file a dispute.
Check your bank, GCash, or Maya account on your next expected renewal date to confirm no charge occurred. Most subscription cancellations take effect immediately or before the next renewal date, but errors happen. If a charge appears on your next renewal date, contact Allure support immediately with your cancellation confirmation email attached.
If Allure charged you in the 60 days before you cancelled, and you did not use the service during that period, you may be eligible for a partial refund depending on Allure's refund policy and Philippine consumer law. Contact them to ask.
Keep all cancellation-related emails, transaction screenshots, and payment receipts for at least 1 year. If Allure ever tries to charge you again, these documents are your proof that you cancelled and your evidence for a chargeback dispute.
Checklist before and after your cancellation
Use this checklist to ensure you cancel Allure correctly and protect yourself from future charges.
| Task | Status | When to do it |
|---|---|---|
| Find your Allure support email and renewal date | Before cancelling | Check your confirmation email or account page |
| Write your cancellation email with all account details | Before sending | Include name, email, phone, plan type, and request date |
| Send cancellation email and screenshot proof | Immediately | Save the sent email or a screenshot to your device |
| Wait for Allure's confirmation response | 5-7 business days | Check spam folder; send follow-up if no response |
| Save Allure's cancellation confirmation email | Immediately upon receipt | Do not delete; keep it permanently |
| Check your bank/GCash/Maya on renewal date | On or after your renewal date | Confirm no charge appeared; if it did, file a dispute |
Contact information for Allure philippines
If you cannot locate Allure's direct support email, contact Mega Global Licensing, Inc., the publisher of Allure Philippines, at their office address below.
Mega Global Licensing, Inc.
Pasig City, Philippines
Contact: Request their support email and cancellation procedure from their main office line.
If Allure's support team does not respond to your cancellation request within 7 business days, or if they refuse to process your cancellation, file a complaint with the Department of Trade and Industry (DTI) at consumercare.dti.gov.ph or call 1-386 (toll-free).
Summary: take control of your Allure subscription
Cancelling Allure Philippines requires you to contact their support team by email because no online cancellation option exists. This process is straightforward if you follow the steps outlined above and document every communication. Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) protect you from unauthorized charges and delayed cancellations, and the DTI enforces these rights on your behalf.
Send your cancellation request in writing via email, include all account details, request written confirmation, and save every piece of correspondence. Monitor your next billing date to confirm no charge occurred. If Allure continues charging you after cancellation, dispute the charge through your bank or file a complaint with the DTI.
Tocancel has helped thousands of consumers cancel subscriptions they no longer wanted and recover unauthorized charges. The same tools and knowledge that guided them are available to you. Visit Tocancel.com to access additional cancellation guides, track your request status, and escalate to authorities if needed. You are in control of your subscription, and cancellation is your right.