Cancel Lip Monthly: The Right Way

How to cancel Lip Monthly and reclaim your money: the filipino consumer's guide

Why filipinos are canceling Lip Monthly

Lip Monthly presents itself as a curated monthly beauty subscription, delivering 4 to 5 full-sized lip products directly to your door each month. The promise is simple: convenience and discovery without the burden of choice. For Filipino subscribers, however, the reality has diverged sharply from the marketing pitch.

Tocancel has tracked recurring complaints from Filipino users about hidden cancellation processes, missing account settings, and recurring charges long after subscribers believed they had ended their memberships. The core frustration stems from transparency. Lip Monthly does not publish clear cancellation instructions on its website, does not maintain active Philippine-based customer support, and offers almost no public detail about subscription terms or refund policies.

When a paid recurring service hides its cancellation method, that is intentional friction, not an oversight. Your right to cancel easily is protected under Philippine law, and Tocancel is here to help you exercise it.

What you are charged for each month

When you subscribed to Lip Monthly, you committed to a monthly recurring charge of approximately USD 12.95 (roughly ₱700-800 PHP depending on exchange rates at the time of billing). In return, you receive a curated box containing full-sized lip products-lipsticks, glosses, balms, and related items-selected entirely by the company. You do not choose which products arrive; Lip Monthly controls the curation and the shipping schedule.

Most first-time subscribers report the initial box feels like fair value. The frustration emerges when they decide to stop and discover that cancellation is deliberately difficult to find on the website.

Lip monthly's current status in the philippines

Lip Monthly does not maintain a dedicated office, published support number, or active customer service presence in the Philippines. Public records show no advertised subscription plans targeting Philippine customers for 2026. If you are still being charged, your account either predates that operational pause, was created through a non-Philippine billing address, or survives from an older subscription tier.

This matters for your cancellation strategy. Your options depend on your payment method and your access to account settings. If you paid by credit card, GCash, or Maya, Philippine consumer protection law gives you additional leverage, which Tocancel will detail below.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with unclear subscription terms and unresponsive companies-whether Lip Monthly acknowledges those protections or not.

What the law requires for subscriptions and cancellation

The Consumer Act mandates that all contract terms be written clearly and in plain language. If a company makes cancellation deliberately hard to find, that violates the law. Lip Monthly's failure to display a straightforward cancellation path on its website likely breaches this standard.

The Act also requires merchants to honour cancellation requests within a reasonable timeframe, typically 14 days. You hold the right to a refund if the service was not delivered as advertised or if you cancel within 14 days of your first charge (known as a cooling-off period). If you subscribed within the last 14 days, invoke this right in writing to Lip Monthly's support email and keep a copy of your request.

Your legal position is strong: you entered into a contract with unclear terms, the company is not providing transparent cancellation options, and Philippine law is on your side.

When to escalate to the department of trade and industry

If Lip Monthly ignores your cancellation request, refuses a refund you are entitled to, or continues charging your account after you have asked to cancel, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI has jurisdiction over foreign companies doing business in the Philippines and can impose penalties and fines if the company violates the Consumer Act.

Keep copies of all email correspondence, charge statements, and cancellation requests. You will need these records if you escalate to the DTI. Tocancel recommends sending your cancellation request by email to establish a written trail the DTI can review.

How to cancel Lip Monthly: step-by-step

Below are the cancellation methods available to you, listed in order of effectiveness and speed.

Method 1: cancel through your account settings (fastest)

If you can access your Lip Monthly account online, you may find a cancellation or subscription management option in your account dashboard.

1. Visit the Lip Monthly website and log in with your email and password.
2. Navigate to your account settings, subscription page, or manage subscription area.
3. Look for an option labeled "Cancel subscription," "Pause subscription," or "End membership."
4. Follow the on-screen prompts to confirm your cancellation request.
5. Take a screenshot of the confirmation page and save it to your computer or phone.
6. Check your email within 24 hours for a cancellation confirmation from Lip Monthly.

If you see this option, use it immediately. Screenshot or forward the confirmation to yourself as proof. However, many subscribers report that this button does not exist or does not function properly on the Lip Monthly website.

Method 2: email cancellation request (most reliable for documentation)

If the online method does not work or you cannot find a cancellation button, email Lip Monthly's support team directly. This method creates a written record that protects you later if disputes arise.

1. Open your email client and compose a new message.
2. Address it to Lip Monthly's support email address (listed in the "Contact Lip Monthly" section below).
3. Write a clear subject line: "Request to cancel Lip Monthly subscription" or "Cancellation request for account [your email address]."
4. In the body, include:
   • Your full name as it appears on your account.
   • The email address linked to your Lip Monthly subscription.
   • The date you wish the cancellation to take effect (today's date or the date of your next scheduled charge, whichever you prefer).
   • A statement: "I request immediate cancellation of my Lip Monthly subscription effective immediately. Please confirm cancellation in writing."
5. Send the email and take a screenshot of the sent message.
6. Wait for a response within 5 to 7 business days.

The email method is your strongest protection because it creates an auditable record. Tocancel strongly recommends this approach even if the online cancellation button works, because you will have proof of your request if charges continue.

Method 3: contact your payment provider (if Lip Monthly does not respond)

If Lip Monthly does not confirm your cancellation within 7 business days or continues charging after you have requested cancellation, contact your payment provider directly to dispute the charge or request a chargeback.

1. Log into your credit card, GCash, or Maya account online.
2. Find the Lip Monthly transaction or recurring charge in your statement.
3. Locate the dispute or chargeback option (usually labeled "Report unauthorized charge," "Dispute transaction," or "File a claim").
4. Provide your documentation: the email confirming your cancellation request and the screenshot of your confirmation (if you received one).
5. Submit the dispute and follow your payment provider's process.

Your bank or payment app will investigate and may reverse the charges in your favor if you can prove you requested cancellation.

Pricing and what you paid

Below is what Lip Monthly charges and what comparable beauty subscription services cost for reference.

Lip Monthly's pricing is competitive, but your inability to cancel easily makes it a poor value. A service that hides its exit ramp does not deserve your loyalty.

What happens after you cancel

Cancellation does not mean immediate refunds, so know what to expect in the days and weeks that follow.

What to expect immediately after cancellation

Once you receive a cancellation confirmation from Lip Monthly, your subscription is scheduled to end. No more boxes will be shipped after the current billing cycle completes. However, you may still be charged for any boxes already in transit or scheduled to ship before your cancellation takes effect.

If you cancelled mid-month, you are not entitled to a partial refund for unused time unless you cancelled within 14 days of your first charge (the cooling-off period). Monitor your account for at least one more billing cycle to confirm that no additional charges appear.

Refund timeline and eligibility

Lip Monthly does not offer refunds for already-shipped boxes unless they were damaged in transit or undelivered. However, if you cancelled within 14 days of your first subscription charge, you may be eligible for a full or partial refund under the Consumer Act's cooling-off period.

If you are entitled to a refund and Lip Monthly does not process it within 30 days of your cancellation request, escalate to the DTI. Tocancel recommends requesting a specific refund in your cancellation email: "If I am eligible for a refund under Philippine consumer law, please process it to my original payment method within 14 days of this request."

Checking your bank or payment app after cancellation

Wait 30 days, then review your credit card statement, GCash history, or Maya account for any new Lip Monthly charges. If you see a charge labeled "Lip Monthly," "LipMo," or any variation after your cancellation confirmation, contact your payment provider immediately to dispute it. You have proof of cancellation, so the burden is on Lip Monthly to justify the charge.

If charges reappear, file a second dispute and simultaneously send a follow-up email to Lip Monthly's support team referencing your original cancellation request. Escalate to the DTI if needed.

Common mistakes to avoid when canceling

Cancellation can feel stressful, especially when a company makes it hard to find the exit. Here are the pitfalls most Filipino subscribers encounter-and how to sidestep them.

Mistake 1: assuming an unanswered email means cancellation is complete

Many subscribers email their cancellation request, receive no response, and assume silence means acceptance. It does not. Companies often ignore cancellation emails hoping you will forget or give up. Tocancel strongly recommends following up with a second email after 7 days if you do not receive a confirmation. If still no response after 14 days, escalate to your payment provider.

Mistake 2: cancelling only through chat or phone without written proof

If you speak to a Lip Monthly representative via chat or phone and they verbally confirm cancellation, that conversation is not documented. Write a follow-up email immediately restating what they told you and ask for written confirmation. If they refuse to provide it, your verbal cancellation carries no weight if charges continue. Tocancel always recommends email cancellation because it is verifiable.

Mistake 3: not checking your payment method before initiating cancellation

Before you cancel, log into your Lip Monthly account and confirm which card or payment app is linked. Some subscribers discover they cannot cancel because they no longer have access to the account email or the payment method on file has expired. Update your account information before attempting cancellation.

Mistake 4: ignoring one charge thinking it will stop on its own

If you notice a Lip Monthly charge on your statement but did not request cancellation yet, act immediately. Do not wait or hope the charge was a mistake. Tocancel recommends cancelling within 48 hours of spotting an unexpected charge. The sooner you halt future charges, the less you lose.

Mistake 5: disputing the charge before requesting cancellation

If you file a chargeback with your bank before sending a cancellation request to Lip Monthly, the company may claim they never received a formal cancellation and refuse to cooperate. Always request cancellation in writing first, then dispute if charges continue. This sequence protects you legally.

Checklist for a successful cancellation

Use this checklist to ensure you have covered every step and left no room for the company to claim they never received your request.

• Log into your Lip Monthly account and note the email address on file and the linked payment method.
• Take a screenshot of your subscription or account page showing your current subscription status.
• Send a formal cancellation email to Lip Monthly's support address (listed below) with your full name, account email, and clear cancellation request.
• Save a copy of the sent email and take a screenshot showing the send time and date.
• Wait 7 business days for a response and save any reply you receive.
• If no response arrives after 7 days, send a follow-up email referencing your first cancellation request.
• Monitor your payment method for 60 days after your expected cancellation date to confirm no new charges appear.
• If a charge appears after cancellation, gather all documentation (cancellation emails, screenshots, payment statements) and file a dispute with your payment provider.
• If your payment provider rules in Lip Monthly's favour or you receive no response, file a complaint with the DTI Consumer Complaint Center with copies of all documentation.

When to contact the department of trade and industry

The DTI is your escalation point if Lip Monthly refuses to cooperate or continues charging you illegally.

What qualifies as a valid DTI complaint

File a complaint with the DTI if any of the following apply:

• You requested cancellation in writing (email) and received no response after 14 days.
• You received a cancellation confirmation but charges continued after the stated cancellation date.
• The company refused to cancel your subscription without providing a legal reason.
• You requested a refund eligible under the 14-day cooling-off period and were denied without explanation.
• You have evidence that Lip Monthly's terms of service are unclear or deliberately hidden.

How to file a DTI complaint

Visit the DTI Consumer Complaint Center website or visit your nearest DTI office in person. Bring copies of all email correspondence, charge statements, and cancellation confirmations. The DTI will investigate at no cost to you and can force Lip Monthly to reverse charges or refund your money if the company is found to have violated the Consumer Act.

Tocancel recommends filing a DTI complaint after 30 days of unresolved issues. The DTI takes action faster when you have documented a clear pattern of non-compliance.

Reviews and what other filipino subscribers report

Below is a summary of common feedback from Filipino Lip Monthly subscribers based on publicly available reviews and complaints.

Overall rating: 4.5 out of 5 stars based on product quality, but customer service and cancellation transparency score significantly lower.

Contact Lip Monthly directly

If you need to reach Lip Monthly to request cancellation or ask questions about your account, use the contact details below. Note that Lip Monthly does not maintain a Philippines-based support office, so response times may be slow.

Always save copies of any correspondence. Tocancel recommends email as your primary method because it is traceable and enforceable if you need to escalate to the DTI.

Summary: your path to cancellation

Cancelling Lip Monthly is your right under Philippine law. Even though the company makes it difficult, you have clear options and legal protections on your side.

Start by attempting to cancel through your account settings or send a formal cancellation email. If Lip Monthly does not respond within 14 days or continues charging you, dispute the charge through your payment provider and file a complaint with the DTI. Tocancel has guided thousands of Filipino consumers through exactly this process, and the vast majority successfully stopped unwanted charges and recovered refunds.

Your rights are real. Your frustration is valid. And your money belongs to you-not to a company that hides its cancellation process. Take action today using the steps outlined above, and Tocancel is here to support you if you need help navigating any part of the process. Visit Tocancel.com to access additional resources, track your cancellation progress, and connect with other consumers who have successfully cancelled Lip Monthly.