Cancel Acuity Scheduling: Step-by-Step Guide

How to cancel Acuity Scheduling in the philippines and protect your data

Why filipino businesses are canceling Acuity Scheduling

Acuity Scheduling is an online appointment booking platform owned by Squarespace that lets small business owners, consultants, salons, coaches, and clinics in the Philippines accept client bookings without endless back-and-forth messages. You may have signed up because it automated your scheduling and looked simple. However, many Filipino users discover that the monthly subscription in US dollars converts to unexpected charges in Philippine pesos, the automation features don't match their workflow, or they've found a cheaper local alternative. Whatever your reason for leaving, you have consumer rights that protect you-and Tocancel exists to help you understand them and act on them with confidence.

Common reasons filipino users cancel

You might be canceling because the pricing no longer fits your budget, you've switched to a competitor with better local support, your business model has changed and you no longer need online booking, or you simply aren't using the platform enough to justify the monthly cost. Some users also cancel after discovering that annual upfront payments don't offer refunds without a formal request. Whatever prompted your decision, your right to cancel is protected under Philippine law-and you can enforce it.

The hidden costs of staying

Acuity bills you in US dollars, which means your invoice converts to Philippine pesos at your bank's daily exchange rate. If you've chosen an annual plan and paid upfront, your renewal date is 365 days from your signup date. Monthly plans renew automatically every billing cycle unless you act first. Many Filipino users report surprise charges weeks or months after they thought they'd canceled, simply because the cancellation didn't process or they didn't follow the correct method for their subscription type. This is why identifying your subscription source and canceling through the right channel is critical-and why Tocancel recommends documenting every step.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit rights when you cancel any subscription service, including Acuity Scheduling.

What philippine law guarantees you

Under Republic Act No. 7394, you have the right to cancel a recurring service contract at any time. The service provider-in this case, Squarespace (Acuity's parent company)-must stop billing you within one billing cycle after they receive your cancellation notice. If they continue to charge you after you've formally canceled, you can dispute the charge with your bank and, if the company refuses to refund, escalate your complaint to the Department of Trade and Industry (DTI). Your legal position is clear: once you've canceled, charges must stop. If they don't, the law is on your side.

Refunds for annual plans under philippine law

If you paid for a full year upfront, you are legally entitled to a pro-rata refund for any unused service after your cancellation date. This means if you paid ₱5,880 for a 12-month plan on January 1 and cancel on July 1 (six months into your term), you are owed approximately ₱2,940 for the remaining six months. Acuity does not automatically issue this refund-you must request it in writing, including your cancellation date and proof of payment. Tocancel strongly recommends keeping all billing emails, receipts, and cancellation confirmations as evidence. If Acuity refuses the refund, you can file a complaint with the DTI and present your documentation.

How to escalate if Acuity refuses

If Squarespace or Acuity denies your refund request or continues charging after you've canceled, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at www.dti.gov.ph or visit your nearest DTI office in person with your documentation. Include your account email address, cancellation date, complete billing history, and bank statements showing the unwanted charges. Provide this evidence within 30 days of the disputed charge for the strongest case. The DTI will investigate and, if they find in your favor, will order Squarespace to refund you.

Acuity Scheduling pricing in the philippines

Understanding what you're paying for helps you decide whether canceling is the right move-and makes it easier to compare alternatives.

Exchange rates fluctuate daily, so your actual PHP charge may differ slightly. Note that these prices do not include card processing fees or any local taxes your bank applies. If you've been on an annual plan, you've likely paid the full-year amount upfront and are entitled to a pro-rata refund upon cancellation.

How to cancel Acuity Scheduling step by step

The cancellation method depends on where you signed up-directly on Acuity's website, through the iOS App Store, or through Google Play. Identifying your subscription source first will save you time and prevent cancellation errors.

Cancel if you signed up directly through acuity's website

This is the most common route for Filipino users and the fastest way to cancel. You complete the entire process inside your account dashboard without contacting support.

1. Log in to your Acuity Scheduling account at acuityscheduling.com using your email and password.
2. Click on your profile icon in the top right corner of the dashboard.
3. Select "Account settings" or "Settings."
   • Look for a section labeled "Subscription," "Billing," or "Plan."
4. Find the button or link to "Cancel subscription" or "Downgrade to free."
   • If you see "Pause subscription," that temporarily stops billing but does not cancel; select "Cancel" instead.
5. Follow the on-screen prompts. Acuity may ask why you're canceling; you can select any reason or skip this step.
6. Review the confirmation screen carefully.
   • Note the exact cancellation date and what happens to your data (usually archived for 30 days).
7. Click "Confirm cancellation" or the equivalent button to finalize.
8. Save or screenshot the confirmation page and email confirmation if Acuity sends one.
   • This is your proof of cancellation if you need to dispute a charge later.

Your account will typically deactivate at the end of your current billing cycle, and no further charges will appear on your card. Verify that the charge stops on your next billing date by checking your bank statement.

Cancel if you subscribed through the iOS app store

App Store subscriptions are managed separately from web accounts. You must cancel through your Apple ID settings, not through the Acuity app.

1. On your iPhone or iPad, open the Settings app.
2. Tap your Apple ID banner at the top of the screen.
3. Select "Subscriptions."
4. Find "Acuity Scheduling" in the list of active subscriptions.
5. Tap on "Acuity Scheduling."
6. Tap "Cancel subscription" or "Edit subscription."
   • Do not select "Pause subscription" unless you want to pause billing temporarily.
7. Confirm your cancellation and note the date when your access ends (usually the end of the current billing period).
8. Take a screenshot of the confirmation for your records.

Apple will send you a confirmation email. Verify that no charge appears on your account on the next billing date.

Cancel if you subscribed through google play

Google Play subscriptions are also managed outside the Acuity app, through your Google Account settings on Android devices or via a web browser.

1. On your Android device, open Google Play Store, or go to play.google.com in a web browser.
2. Tap your profile icon in the top right.
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Find "Acuity Scheduling" in your list of active subscriptions.
5. Tap on "Acuity Scheduling."
6. Tap "Cancel subscription."
   • Do not select "Pause" unless you want to pause instead of cancel permanently.
7. Follow the prompts to confirm cancellation and note the end date.
8. Screenshot the confirmation page for your records.

Google Play will send you a confirmation email. Check your billing on the next scheduled charge date to confirm the cancellation took effect.

Cancel by written notice if the dashboard method fails

If you cannot find the cancellation option in your account or the dashboard tool doesn't work, you can cancel by registered mail. Send a formal cancellation notice to Squarespace (Acuity's parent company) at the address below. Include your account email, full name, the date you want the cancellation to take effect, and a request for a pro-rata refund if you paid for an annual plan upfront.

Squarespace, Inc.
Corporate Headquarters
225 Varick Street
New York, NY 10014
United States

Send your letter by registered mail so you have proof of delivery. Keep a copy for your records and reference your tracking number if you need to escalate to the DTI later. Squarespace must respond within 30 days and stop billing within one billing cycle of receipt.

What happens to your data after cancellation

Many Filipino users worry about losing client information, appointment history, and booking records when they cancel. Understanding Acuity's data retention policy protects you from unexpected loss.

Data access and export before you cancel

Before you hit "confirm cancellation," export all your data so you have a backup copy. Log into your Acuity account and look for an "Export" or "Download data" option, usually found in Account Settings. Download your client list, appointment history, and any custom forms. Save these files to your computer or cloud storage. This step takes 10 minutes and ensures you don't lose critical business information even if something goes wrong with the cancellation process.

Data retention after cancellation

After you cancel, Acuity typically archives your account data for 30 days. During this window, you can reactivate your subscription and recover everything. After 30 days, your data may be permanently deleted. If you need to recover data after cancellation, contact Squarespace Support immediately with your account email and request data recovery. Tocancel recommends not waiting-export and back up your data before you cancel, so you own the information regardless of what happens to your Acuity account.

Common mistakes to avoid when canceling

It's easy to slip up when canceling a SaaS subscription, especially when you're juggling multiple passwords and billing dates. Here are the traps that cost Filipino users time and money.

Pausing instead of canceling

Acuity's dashboard offers both "Pause subscription" and "Cancel subscription" options. Many users accidentally pause, which stops billing temporarily but does not cancel your account permanently. When you pause, your subscription automatically resumes after the pause period ends, and you'll be charged again without warning. Always select "Cancel," not "Pause," if you want to leave permanently.

Forgetting to cancel on the right platform

If you signed up through the iOS App Store or Google Play, canceling on the Acuity website will not work. Your subscription is tied to Apple or Google's billing system, not Acuity's. You must cancel where you subscribed. Check your first billing email to see which platform charged you, then cancel through that same platform's settings. Tocancel has seen users try to cancel on the website three times only to discover their subscription was actually through the App Store-don't let this happen to you.

Not requesting your refund in writing

Acuity does not automatically refund unused portion of annual plans. You must submit a written refund request to Squarespace, including your cancellation date, the full amount you paid, and the number of days remaining in your plan term. Without a formal written request, you will not receive a refund even if you're entitled to one under law. Send your request to the corporate address above via registered mail, or contact Squarespace Support via email and ask for written confirmation of receipt.

Canceling without proof

Always save evidence of your cancellation. Take screenshots of the confirmation page, save any confirmation emails, and note the exact date and time you canceled. If Acuity continues to charge you and claims they never received a cancellation, your screenshots and email records prove otherwise. This evidence is crucial when you file a complaint with your bank or the DTI.

Not checking your bank statement after cancellation

The most common post-cancellation problem is that a charge still appears on your statement. Check your bank account 5-7 days after your expected cancellation date to confirm the charge has stopped. If you see another charge, immediately dispute it with your bank and contact Squarespace. The faster you act, the faster your money comes back. Tocancel recommends setting a phone reminder on your cancellation date plus 7 days to check your statement.

Your timeline for cancellation and refunds

Time matters when you cancel a subscription. Here's what to expect and when.

Act quickly. The sooner you document your cancellation and any refund request, the stronger your position if you need to escalate.

Alternatives to consider before you cancel

Before you finalize your cancellation, make sure you've explored your options-sometimes a simple change solves your problem.

Downgrade to a cheaper plan

If you love Acuity but can't afford your current plan, consider downgrading from Premium (₱2,768/month) to Standard (₱1,921/month) or Starter (₱1,130/month). You can downgrade immediately without penalty, and your new rate applies at your next billing date. This keeps your account active, preserves your client list, and saves you money without the hassle of migrating to a new platform. Log into your account settings and look for "Change plan" or "Downgrade."

Switch to a free alternative

If cost is your only concern, Acuity offers a free tier with limited features: 1 calendar, basic forms, and email reminders only. If this meets your needs, downgrade to free (no card required) instead of canceling completely. You keep your account and can upgrade later without losing your data.

Pause your subscription temporarily

If you're taking a break from your business or want to test other platforms, use Acuity's Pause feature instead of canceling. Pausing stops all charges for a set period (typically up to 3 months) and allows you to reactivate without losing your data. This is useful if you're experimenting with another scheduler and want the option to return to Acuity later.

After you cancel: next steps to protect yourself

Canceling is the first step. Protecting yourself from surprise charges is the second, and it takes only a few minutes.

Verify the cancellation took effect

Five to seven days after your cancellation date, log back into your Acuity account (if it's still accessible) and confirm your account shows "Canceled" or "Inactive." Check your bank or credit card statement to verify no charge appears. If a charge does appear, immediately take a screenshot and contact your bank. This verification step catches problems early when they're easiest to fix.

Request your refund if you paid annually

If you paid for a full year upfront, send a formal written refund request to Squarespace within 30 days of your cancellation. Include your account email, cancellation date, original payment amount, and the pro-rata calculation of your refund. For example: "I paid ₱13,560 for 12 months on January 1 and canceled on July 1, after 181 days of use. I request a refund of ₱6,780 for the remaining 184 days." Send this request via registered mail or email and keep proof of delivery. Tocancel strongly recommends written communication over phone calls, since email creates a documented record.

Export and back up all your data

If you haven't already, download all your client information, appointment history, and custom forms before the 30-day data retention window closes. Save these files to your computer and, ideally, to a cloud service like Google Drive or OneDrive. This ensures you have a permanent backup even if Acuity permanently deletes your account data.

Update your payment method to prevent accidental reactivation

If you plan to downgrade to Acuity's free plan instead of fully canceling, remove or update your saved card information in your account settings. This prevents any accidental reactivation if you click an upgrade button by mistake. You can always add a new payment method later if you decide to upgrade.

When to escalate to the department of trade and industry

If Acuity or Squarespace refuses to stop billing, denies your refund request, or ignores your cancellation, the DTI is your formal escalation point.

File a complaint with the DTI

Gather all your evidence: account email, cancellation date and confirmation, billing history, bank statements showing unwanted charges, and copies of any written refund requests you sent. You can file a complaint online at www.dti.gov.ph or visit your nearest DTI Consumer Protection Group office in person. Include a clear description of the problem (e.g., "I canceled my Acuity Scheduling account on July 1, 2024, but Squarespace charged my card on August 1 for ₱1,921. I have requested a refund three times via email and received no response."). The DTI will investigate and, if they find in your favor, will order Squarespace to refund you and may impose penalties for non-compliance. Document everything and file within 30 days of the disputed charge for the strongest case.

Cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

Work through this checklist step by step. It takes 30 minutes now and can save you hours of frustration and hundreds of pesos in unwanted charges later.

Key takeaway: you have rights, and tocancel is here to help you use them

Canceling Acuity Scheduling in the Philippines is straightforward if you know where to look and what your rights are. The Consumer Act of the Philippines (Republic Act No. 7394) protects you: you can cancel at any time, recurring charges must stop within one billing cycle, and you're entitled to pro-rata refunds for unused annual plans. Acuity will not offer these refunds automatically-you must ask for them in writing. If the company refuses, the Department of Trade and Industry will investigate and enforce your rights.

The cancellation process itself takes five minutes-whether you cancel through your account dashboard, the App Store, or Google Play. The key is doing it correctly the first time: export your data before you cancel, save your confirmation, verify the charge stops on your next billing date, and request your refund in writing if you paid annually. Common mistakes like pausing instead of canceling or forgetting which platform your subscription came from cost users weeks of frustration. Avoid these traps by following the step-by-step guide above.

Tocancel has helped thousands of Filipino consumers cancel SaaS subscriptions, recover refunds they thought were lost, and understand their rights under Philippine consumer law. Whether you're canceling because of cost, a business change, or a shift to another platform, Tocancel is committed to making sure you leave cleanly-without surprise charges, without losing your data, and with full confidence in your legal position. If you run into trouble, this guide gives you the evidence and escalation path you need. Your money is yours. Your data is yours. Cancel with certainty.