Cancel Coursiv: Step-by-Step Guide

How to cancel Coursiv in the philippines and stop recurring charges

What Coursiv is and why you might want to cancel

Coursiv is a subscription-based learning platform that offers AI-related courses and professional certificates through flexible monthly and yearly payment plans. The service operates under Coursiv Limited, registered in Limassol, Cyprus, and reaches Filipino learners via the App Store, Google Play, and its official website.

You're likely here because recurring charges continue to appear on your statement, even though you no longer use the platform. Whether you signed up for what felt like a trial that automatically converted to a paid subscription, or you've simply completed your learning goals, stopping these charges is entirely within your right. At Tocancel, we help thousands of Filipino consumers navigate subscription cancellations every month, and we understand how frustrating it can be when you're unsure where to begin.

Current pricing for Coursiv in the philippines

As of 2026, Coursiv offers two primary paid subscription tiers available to Philippine users. Your charges renew automatically-either monthly or yearly-based on the plan you selected at sign-up. This is a recurring subscription, meaning payments will continue indefinitely until you take active steps to cancel.

Why filipino users choose to cancel Coursiv

Three main reasons drive cancellation decisions. First, users upgrade from the free tier expecting a trial period, only to find that charges begin immediately without a grace period. Second, learners complete their courses and no longer need ongoing access to the platform. Third, users discover competing learning services or decide the cost no longer represents good value for their needs.

The most common frustration we hear at Tocancel is this: you cancel in one location, assume the job is finished, and then another charge hits your account days later. This happens because your cancellation channel depends directly on where you originally subscribed. If you joined through the App Store, you must cancel there. If you used Google Play, cancellation happens there. If you subscribed on Coursiv's website, you cancel through your account dashboard. Cancelling in the wrong place leaves your subscription active and your card vulnerable to further charges.

Your consumer rights under philippine law

The Philippines has strong legal protections that apply directly to subscription services like Coursiv, and understanding these rights gives you solid ground to stand on if problems arise.

What the consumer act of the philippines guarantees you

Republic Act No. 7394, known as the Consumer Act of the Philippines, guarantees you the right to fair and honest transactions, accurate information about what you're buying, and protection against deceptive or unfair business practices. When Coursiv handles your subscription, this law means they must clearly tell you the renewal date, the exact amount you'll be charged, and provide a straightforward way to cancel. If they fail to do this, you have grounds to file a formal complaint.

The law specifically protects you against automatic renewal traps. Any subscription that renews automatically requires your clear, informed consent upfront, and Coursiv must give you a simple cancellation process. If you cancel properly but are charged again, you have the right to demand a refund, file a complaint with the Department of Trade and Industry (DTI), or dispute the charge with your bank or payment provider. This is your legal position: you are protected.

Your right to cancel and get a refund

Under the Consumer Act of the Philippines, you have the explicit right to cancel any subscription service. The law does not require the company to offer a reason or waiting period. If Coursiv charges your account after you've submitted a valid cancellation request, you can demand your money back. Tocancel recommends you always keep written evidence of your cancellation request-a screenshot, confirmation email, or dated transaction record-because this proof is what you'll need if you file a dispute.

The DTI (Department of Trade and Industry) is the enforcement body for consumer complaints in the Philippines. If Coursiv refuses to refund you or continues charging after cancellation, you can file a formal complaint with the DTI Consumer Protection Group, either online at their website or in person at your regional office. This is a free service and carries real weight with businesses.

How to cancel Coursiv based on where you subscribed

Cancellation success depends on identifying the correct platform and following its specific process, which is why Tocancel breaks this down by subscription method.

Cancel Coursiv through the apple app store

If you downloaded Coursiv from the App Store and subscribed within the app, Apple handles your billing and manages your subscription.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Coursiv" in your active subscriptions list.
5. Tap "Coursiv" and select "Cancel Subscription."
6. Choose your reason (optional) and confirm the cancellation.
7. Look for a confirmation message stating your subscription will end on a specific date.

Apple will send you a confirmation email. Your access continues until the end of your current billing period, after which the subscription terminates automatically. Keep this confirmation email as proof of your cancellation request.

Cancel Coursiv through google play

If you subscribed on Android through Google Play, Google manages your recurring charges.

1. Open the Google Play app on your Android device.
2. Tap your profile icon (top right corner) and go to "Payments and subscriptions."
3. Select "Subscriptions" from the menu.
4. Find and tap "Coursiv."
5. Tap "Cancel subscription" and confirm your choice.
6. Google will display your cancellation effective date.

Google sends a confirmation to the email address associated with your account. You retain access until your current billing cycle ends, then the subscription automatically closes. Save this confirmation for your records.

Cancel Coursiv through the website or your account

If you subscribed directly on Coursiv's website or through their dashboard, you cancel within your account settings.

1. Visit the Coursiv website and log in with your email and password.
2. Go to your account dashboard or settings (usually found in a menu or profile icon).
3. Look for "Subscription," "Billing," or "Payment" settings.
4. Find your active subscription and select the option to "Cancel" or "Downgrade."
5. Coursiv may ask for cancellation feedback; this is optional.
6. Look for a confirmation message or check your email for a cancellation receipt.

Contact Coursiv support immediately if you cannot find the cancellation button-email is their primary support channel. Request written confirmation of your cancellation and ask for your cancellation request number or reference ID.

What happens after you cancel Coursiv

Understanding the timeline after cancellation helps you track your account and spot any billing errors.

Your access during the notice period

When you submit a valid cancellation request, Coursiv allows you to keep using the platform until the end of your current billing cycle. If you subscribed on the 15th of the month and you cancel on the 20th, your access typically continues until the end of that billing period (around the 14th of the next month). This is standard practice and gives you time to download any course materials or certificates you need.

Confirming the cancellation took effect

After your billing period ends, check your Coursiv account to confirm the subscription shows as inactive or cancelled. Then monitor your bank statement or credit card for the next 30 days to ensure no further charges appear. If a charge does arrive after your confirmed cancellation date, this is a billing error and you have grounds to dispute it with your bank or file a DTI complaint.

At Tocancel, we recommend keeping your cancellation confirmation email for at least 90 days. This proof is invaluable if you need to challenge a charge or escalate a complaint.

How to request a refund from Coursiv

Cancellation and refunds are separate actions, though they often overlap.

Refund eligibility and timelines

If you were charged for a month or year you did not use, or if you were charged after submitting a valid cancellation request, you have grounds to request a refund. Coursiv's formal refund policy should appear in their terms of service or support documentation. In the Philippines, consumer law typically allows you to demand a refund for charges that violate the Consumer Act of the Philippines-including billing after cancellation or misleading subscription terms.

Start by contacting Coursiv support directly via email (their primary contact method). Explain the issue clearly: when you cancelled, what date the unwanted charge appeared, and what amount you want refunded. Include your cancellation confirmation number or a screenshot of your cancellation. Set a deadline-typically 14 days-for Coursiv to respond and process the refund.

If Coursiv refuses or ignores your refund request

If Coursiv does not respond within 14 days or explicitly refuses your refund claim, you have two escalation paths.

• Dispute with your bank or payment provider: Contact your bank or credit card company and explain that you cancelled the subscription and were charged after cancellation. Provide your cancellation confirmation and the charge receipt. Most banks in the Philippines will reverse fraudulent or unauthorized recurring charges within 10 business days.
• File a complaint with the DTI: Visit the Department of Trade and Industry's website or visit your regional office in person. File a formal consumer complaint against Coursiv Limited, citing the Consumer Act of the Philippines and detailing your cancellation and billing dispute. The DTI will investigate and may compel Coursiv to refund you.

Both options are free and do not require a lawyer. Tocancel recommends the bank dispute route first because it's usually faster, but the DTI complaint carries more legal weight if you need formal enforcement.

Common mistakes that cost you money

Cancelling incorrectly is frustrating, especially when charges keep coming. Here's what to avoid.

Mistake one: cancelling in the wrong place

The single biggest error is cancelling your Coursiv account but not cancelling your subscription. Deleting the app, logging out, or stopping use of Coursiv does nothing to stop the recurring charge. You must cancel the subscription itself through the exact platform where you subscribed-App Store, Google Play, or Coursiv's website. If you cancel in the wrong place, your subscription remains active and charges continue.

Mistake two: not keeping cancellation proof

If you don't save your cancellation confirmation email or screenshot, you have no evidence if a dispute arises. Always photograph or forward your cancellation confirmation to a personal email address. Without this proof, your bank or the DTI cannot easily verify that you cancelled, and disputing the charge becomes much harder.

Mistake three: assuming one cancellation is enough

If you subscribed via multiple platforms (app and website, for example), you must cancel on each platform separately. Cancelling your App Store subscription does not cancel your Coursiv website subscription. Check all your accounts and cancel each one individually.

Mistake four: cancelling too late in the billing cycle

If you cancel on the 28th of a 30-day billing month, your subscription has already renewed for the next month on the 1st. Charges that occur before your cancellation takes effect have already been processed. Cancel as early as possible after you decide to leave, not at the last minute.

Checklist: before you cancel Coursiv

Follow this step-by-step checklist to ensure a smooth cancellation process.

Compare Coursiv with alternative learning platforms

If you're cancelling because Coursiv no longer meets your needs, these alternatives may suit you better.

Contact information and escalation for Coursiv

If you cannot cancel through your account or need to escalate a billing dispute, use these contact channels.

How to reach Coursiv support

Coursiv's primary support method is email. Look for a "Contact Us" or "Support" link on their website. Send a clear, dated email with your account email address, the problem you're facing, and any relevant screenshots or confirmation numbers. Request a response within 14 days and ask for a reference number for your case. Keep copies of all correspondence.

Coursiv Limited is registered in Limassol, Cyprus, though it serves Philippine customers. If you do not receive a response within 14 days or believe Coursiv is violating the Consumer Act of the Philippines, escalate to the DTI (Department of Trade and Industry). You can file a formal consumer complaint online or in person at any regional DTI office in the Philippines. This is free and does not require legal representation.

DTI contact details

Department of Trade and Industry (DTI) Consumer Protection Group:

• Website: www.dti.gov.ph
• Online complaint filing: Available through their consumer complaint portal
• Regional offices: Located in every province; find yours at dti.gov.ph
• Hotline: Call or SMS your local DTI office for guidance

The DTI has authority over Philippine consumer transactions and can compel Coursiv to issue refunds or comply with cancellation requests if the company violates the Consumer Act of the Philippines.

Take control of your subscription today

Cancelling a subscription should not feel complicated or risky. You have clear legal rights under Philippine law, a straightforward cancellation process, and multiple escalation options if Coursiv fails to honour your request. Whether you're cancelling through the App Store, Google Play, or Coursiv's website, the key is to follow the exact steps for your platform, save your confirmation, and monitor your next billing date to ensure the charge stops.

If you're charged after cancellation or encounter any barriers to ending your subscription, remember that the Consumer Act of the Philippines and the DTI stand behind you. At Tocancel, we've helped thousands of Filipino consumers successfully cancel subscriptions, recover wrongful charges, and navigate billing disputes. Visit Tocancel today to access cancellation guides for hundreds of services, file a dispute timeline, and connect with consumer advocates in your area. Your money is yours to control, and Tocancel is here to ensure you can exercise that control with confidence.