Cancel Edrawmax: The Right Way

How to cancel EdrawMax and stop unwanted charges in the philippines

What EdrawMax is and why you might need to cancel

EdrawMax is a diagramming and flowchart software from Wondershare that lets you create visual content like organisational charts, mind maps, floor plans, and network diagrams. You access it through the web, iOS, or Android, and most users subscribe to unlock cloud storage, template libraries, premium exports, and cross-device synchronisation.

The service operates on a subscription model, and many users in the Philippines discover that cancelling is significantly harder than signing up. Your billing might originate from the Wondershare website, the Apple App Store, or Google Play, and each route requires a different cancellation method. This fragmentation creates real frustration, especially if you forget where you originally subscribed.

At Tocancel, we help thousands of Filipino consumers reclaim control of their subscriptions every month. If EdrawMax no longer fits your workflow, or if you signed up for a free trial that converted to a paid plan without your explicit consent, this guide walks you through cancelling safely and understanding your consumer rights.

Who should cancel EdrawMax

You should cancel EdrawMax if you no longer use the software, prefer a free alternative, or simply want to cut monthly expenses. Many users sign up for the 7-day free trial on the Monthly Plan, forget about it, and discover a charge on their bank statement weeks later. That automatic conversion from free trial to paid subscription is a common reason people contact Tocancel for help.

Others cancel because they discovered free tools like Lucidchart's free tier, draw.io, or open-source diagramming options that meet their needs. Some users in the Philippines cancel because the USD-to-PHP conversion (currently around ₱56 per dollar) makes the semi-annual plan feel expensive at approximately ₱5,544 when their circumstances change.

How EdrawMax bills you in the philippines

EdrawMax displays pricing in USD on its official website, but your bank or payment provider converts it to Philippine pesos at the current exchange rate. The Semi-Annual Plan costs $99.00 (approximately ₱5,544), while the Monthly Plan typically bills at $9.99 (about ₱559) per month. One-time purchases like the Perpetual Plan (around ₱11,136) do not require cancellation because they do not renew automatically.

If you subscribed through the Apple App Store or Google Play, Apple or Google manages the billing directly, and your payment method is stored on those platforms, not with EdrawMax itself. This is critical: you cannot cancel an App Store or Google Play subscription through EdrawMax's website. You must go directly to the App Store or Google Play settings on your device.

Your consumer rights under philippine law

You have legal protections that require EdrawMax to honour your cancellation request and protect you from unfair billing practices.

What the consumer act of the philippines protects you

As a consumer in the Philippines, Republic Act No. 7394 (the Consumer Act of the Philippines) gives you clear legal rights. This law requires companies to honour cancellation requests and prohibits unfair or deceptive practices like charging you after you cancel or hiding cancellation options in confusing menus.

If EdrawMax charges you after you submit a valid cancellation request, you have the right to demand a refund. The company must be transparent about billing dates, renewal terms, and cancellation procedures. If EdrawMax refuses to acknowledge your cancellation or continues billing you, you can escalate to the Department of Trade and Industry (DTI), which enforces consumer protection law in the Philippines.

Your right to cancel and what happens to your money

Philippine law gives you the right to cancel any subscription contract, especially one triggered by a free trial conversion without your clear consent. The Consumer Act protects you from automatic renewal abuse. If you cancel before your renewal date, EdrawMax cannot bill you again.

Regarding refunds: if you cancel during an active billing cycle, EdrawMax's refund policy applies. Most reputable SaaS companies offer prorated refunds for unused portions of your subscription period. Tocancel recommends requesting a refund explicitly when you cancel, even if the company does not automatically offer one. Your legal position is strong if you cancelled before the billing date.

Step-by-step cancellation methods for EdrawMax

Your cancellation method depends on where you subscribed and how you pay.

Cancel EdrawMax if you subscribed on the wondershare website

If you signed up directly on Wondershare's website using a credit card, debit card, or PayPal, follow these steps to cancel.

1. Log in to your EdrawMax account at edrawmax.com using your registered email and password.
   • If you forgot your password, click "Forgot password" and reset it via the email link Wondershare sends you.
2. Navigate to your account settings or subscription management page.
   • Look for "My Account," "Billing," "Subscriptions," or "Account Settings" in the top menu or your profile dropdown.
3. Locate your active subscription and click "Cancel subscription" or "Manage subscription."
   • EdrawMax may ask you why you're cancelling. Select an honest reason (e.g., "too expensive," "no longer needed") to provide feedback.
4. Confirm your cancellation by clicking the final confirmation button.
   • EdrawMax will send you a confirmation email. Save this email as proof of cancellation.
5. Log out of your account.
   • Your subscription will end at the conclusion of your current billing cycle.

If the website cancellation option does not work or you cannot find your subscription, email [email protected] with your account email, full name, and request to cancel your subscription immediately. Tocancel recommends keeping a copy of this email for your records.

Cancel EdrawMax if you subscribed through apple app store

If you subscribed to EdrawMax via the Apple App Store (iPhone or iPad), you must cancel through Apple's settings, not through EdrawMax.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • Do not open EdrawMax; open the App Store app instead.
2. Tap your profile icon in the top right corner (your account avatar or the word "Account").
   • This takes you to your Apple ID settings.
3. Select "Subscriptions" from the menu.
   • You will see a list of all your active app subscriptions.
4. Find "EdrawMax" in the list and tap it.
   • If EdrawMax is not listed, your subscription may have already expired or been cancelled.
5. Tap "Cancel Subscription" or "Edit Subscription" and then select "Cancel" from the options.
   • Apple will confirm your cancellation and show you the end date of your current billing period.
6. You will receive a confirmation email from Apple. Take a screenshot or save this email as proof.
   • Your access to EdrawMax ends on the date shown; you will not be charged again.

Important: cancelling via Apple does not delete your EdrawMax account. You can still log in to access any work you created, but you will lose premium features after your billing cycle ends.

Cancel EdrawMax if you subscribed through google play

If you subscribed to EdrawMax through Google Play on an Android phone or tablet, cancel directly through Google Play, not EdrawMax.

1. Open the Google Play Store app on your Android device.
   • Do not open EdrawMax; open the Google Play Store app instead.
2. Tap your profile icon in the top right corner.
   • Select "Manage your Google Account" or "Payments and subscriptions."
3. Select "Subscriptions" from the menu.
   • You will see all your active Google Play subscriptions.
4. Tap "EdrawMax" from the list.
   • If you do not see EdrawMax, your subscription may have already ended.
5. Tap "Cancel Subscription" and confirm your cancellation.
   • Google Play will show you the exact date your access ends.
6. Google will send you a confirmation email. Save this as proof of cancellation.
   • You will not be charged after your current billing cycle ends.

Like Apple, cancelling via Google Play does not delete your EdrawMax account or your work, but you lose premium features once your paid period ends.

EdrawMax pricing and subscription plans in PHP

Understanding what you are paying for helps you decide whether to cancel or keep your subscription.

If you purchased the Perpetual Plan, you own perpetual access and never need to cancel. If you are on any subscription plan (Monthly, Semi-Annual, Student), you must cancel actively to stop future charges.

What happens after you cancel EdrawMax

Knowing what to expect after cancellation helps you plan your workflow transition and protects your work.

Your access after cancellation

When your cancellation takes effect at the end of your billing cycle, EdrawMax downgrades your account to free tier status. You retain full access to all files and projects you created, but you lose premium features like cloud storage beyond the free limit, advanced export formats, and template access.

Log in to your EdrawMax account after your paid period ends to confirm the downgrade is active. You will see a notification indicating your premium subscription has ended. Your existing diagrams remain saved and editable, but you cannot export them to PDF, SVG, or other premium formats without reactivating a subscription.

What to do with your files before cancellation

Before your subscription ends, download or export all important diagrams to preserve them in a format you control. Click on each project, select "Export as," and choose a format like PDF, PNG, or SVG (if your plan includes it). Save these files to your computer or cloud storage outside EdrawMax, such as Google Drive or OneDrive.

This step protects you from accidentally losing work if EdrawMax's free tier limits conflict with your needs, or if you decide not to renew in the future.

Check your bank statement after cancellation

After your subscription ends, monitor your bank statement for 30 days to confirm EdrawMax stops charging you. If a charge appears after your confirmed cancellation date, contact your bank immediately and request a chargeback or refund. You can also escalate to the DTI if EdrawMax refuses to refund an unauthorised post-cancellation charge.

Tocancel recommends saving all cancellation confirmation emails and screenshots of your account showing zero active subscriptions. This documentation is your strongest evidence if a dispute arises.

Refunds and billing disputes for EdrawMax

You have legal rights to refunds under Philippine consumer law in specific circumstances.

When you can request a refund

You can request a refund if EdrawMax charges you after you cancel, if you cancelled within 7 days of a free trial conversion, or if the company made an error in billing. Philippine law allows a cooling-off period for subscription conversions; if EdrawMax converted your free trial to a paid plan without explicit opt-in, you have stronger grounds for a refund.

Contact EdrawMax support at [email protected] with your account email, subscription date, cancellation date, and the charge you want refunded. Include a clear statement: "I request a refund for the charge dated [date] because [reason]. Please process this refund within 14 days." Keep a copy of this email.

What if EdrawMax refuses your refund

If EdrawMax does not respond within 14 days or refuses your refund without valid reason, you have the right to escalate to the Department of Trade and Industry (DTI). The DTI enforces the Consumer Act of the Philippines and can order the company to refund you plus damages.

File a complaint at the DTI office in your region (find yours at dti.gov.ph) or submit an online complaint. Include your EdrawMax account email, subscription dates, and all correspondence with EdrawMax support. The DTI process is free and designed to protect Filipino consumers like you.

Tocancel has helped thousands of consumers navigate refund disputes by documenting every step and escalating through proper channels. Your case is stronger when you follow this documented process.

Common mistakes when cancelling EdrawMax

Many users cancel incorrectly and end up still being charged, which creates unnecessary frustration and cost.

Forgetting to cancel the right platform

The single most common error is cancelling in the wrong place. If you subscribed through Google Play, cancelling on the EdrawMax website does nothing; Google Play continues charging you monthly. Similarly, if you signed up on the Wondershare website, the App Store cancellation has no effect on your web subscription.

Before you cancel anywhere, confirm where you originally subscribed by checking your bank statement or email receipts. Look for charges from "Google Play," "Apple," or "Wondershare" to identify the correct platform. Only then cancel in that specific location.

Assuming cancellation is automatic

Some users think uninstalling the EdrawMax app cancels their subscription. Uninstalling the app does nothing to your subscription; the charge continues until you actively cancel through the correct platform. Tocancel emphasizes this repeatedly because thousands of users lose money this way every year.

Cancellation is never automatic. You must manually navigate to your subscription settings, find EdrawMax, and click "Cancel." Save your confirmation email as proof.

Not saving cancellation confirmation

Many users cancel successfully but fail to save the confirmation email or screenshot. If a dispute arises, you have no proof you cancelled, and EdrawMax can claim you never submitted a cancellation request. Always screenshot your final confirmation screen and save the confirmation email to a folder named "Cancellations" or similar.

Cancelling too close to the renewal date

If you cancel one or two days before your renewal date, your cancellation may process after the charge goes through. To avoid this, cancel at least 5 business days before your renewal date. Check your subscription page to see your exact renewal date, then set a calendar reminder to cancel 1 week before.

How to stay protected after cancelling EdrawMax

Taking action after cancellation prevents future billing problems and protects your consumer rights.

Compare EdrawMax with free alternatives

Before you cancel, consider whether a free or cheaper tool meets your needs.

If you are paying ₱559 monthly for EdrawMax but only create simple flowcharts, you could save ₱6,708 per year by switching to Lucidchart's free tier or draw.io. Run a cost-benefit analysis before deciding to cancel.

Contact EdrawMax and escalation addresses

If you need to contact EdrawMax directly or escalate an unresolved cancellation issue, use these addresses.

EdrawMax customer support

Email: [email protected]

Include your account email, subscription plan, and cancellation request or refund request in clear language. EdrawMax typically responds within 48 to 72 hours. If you do not receive a response within 5 business days, escalate to the DTI.

EdrawMax corporate address

Wondershare Technology Co., Ltd. is based in Shenzhen, China, with regional operations throughout Asia. The company's primary support is handled through [email protected]; physical mails are not recommended for cancellation requests.

Escalation to the department of trade and industry (Philippines)

If EdrawMax does not honour your cancellation or refund within 14 days, file a complaint with the DTI:

Department of Trade and Industry (DTI)
Address: DTI Complex, Roxas Boulevard, Pasay City 1300, Philippines
Phone: 1-2332-3000 (nationwide toll-free)
Online complaint: https://dti.gov.ph/consumer-protection

The DTI handles consumer complaints free of charge and can order EdrawMax to refund you, pay damages, or face penalties for violating the Consumer Act of the Philippines. This is your strongest legal recourse.

Final steps and what tocancel recommends

Cancelling EdrawMax is straightforward once you identify the correct platform and follow the steps above.

Your action plan is simple: first, check your bank statement to confirm where you subscribed (Wondershare website, Apple App Store, or Google Play). Second, navigate to that platform's subscription settings and cancel EdrawMax. Third, save your cancellation confirmation email and take a screenshot. Fourth, monitor your bank statement for 30 days to ensure no charge appears. If a charge does appear after cancellation, escalate immediately to the DTI.

You have strong consumer rights under Philippine law. EdrawMax must honour your cancellation, stop charging you, and provide a refund if they charge you after you cancel. The Consumer Act of the Philippines (Republic Act No. 7394) backs you, and the DTI enforces your rights at no cost.

Tocancel has helped thousands of Filipino consumers cancel unwanted subscriptions and recover refunds by documenting every step and knowing exactly how and where to escalate. Whether EdrawMax is too expensive, you prefer a free alternative, or you simply no longer use the software, cancelling is your right. Take action today, save your proof, and reclaim control of your subscription costs. Tocancel is here to support you through the process if you need guidance on any step.