Cancel Everlance: The Right Way

How to cancel Everlance and stop recurring charges before your next billing date

What Everlance is and why you might want to leave

Everlance is a mileage and expense-tracking platform designed for freelancers, self-employed professionals, and small business owners across the Philippines and beyond. The service automatically logs your trips using GPS, captures receipts through your phone camera, and generates tax-ready expense reports so you don't have to manually record every journey or receipt. It sounds convenient on the surface, but if you've stopped using it, found a better alternative, or simply can't justify the monthly cost, you need to cancel correctly-or your subscription will keep charging your card without your active consent.

How the service works

Everlance operates on a freemium subscription model. You can use the Basic plan free forever, which includes 30 auto-detected trips per month and unlimited manual entries. The Starter and Professional tiers unlock unlimited auto-detection, audit protection, and advanced reporting features. The company is based in San Francisco but serves users globally, including here in the Philippines.

The platform functions as both a web application and a mobile app. You can subscribe through Everlance's official website, the Apple App Store, or Google Play. This detail matters greatly: the method you use to cancel depends entirely on where you purchased your subscription, and this is where most Filipinos make their first mistake.

What you actually pay in the philippines

Everlance displays pricing in US dollars, but your card is charged in Philippine pesos. Exchange rates fluctuate daily, so your peso amount may vary slightly depending on whether you use a local debit card, GCash, or Maya. Here is the current pricing structure as of 2026:

Always cross-check your billing confirmation email for the exact amount charged to your account, as exchange rates and promotional discounts can shift the final peso total.

Your consumer rights under philippine law and why cancelling matters

What the law protects you

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the explicit right to cancel subscriptions and demand a refund if the service fails to deliver as advertised or if you cancel within the company's stated window. Everlance's own terms of service require that you cancel at least 7 days before your renewal date to stop the next charge.

Your legal position is this: if Everlance charges you after you request cancellation, you have the right to dispute the charge and recover your money. If the company refuses to refund you or ignores your cancellation request, you can file a complaint with the National Bureau of Consumer Protection, which is part of the Department of Trade and Industry (DTI). This agency has enforcement power and can compel the company to act.

This is why Tocancel emphasizes keeping screenshots of your billing date, cancellation request timestamp, and any confirmation email-proof protects you in a dispute.

Why people cancel Everlance

Users cancel for clear, practical reasons. Some switch to a competitor with better features or lower cost. Others forget they signed up for a paid tier and discover unexpected charges on their statement. Many freelancers find that manual tracking works just as well and costs nothing. Others sign up during a free trial, forget to cancel before renewal, and then want to stop the bleeding immediately.

Whatever your reason, the sooner you cancel, the sooner the recurring charges stop.

The three cancellation methods for Everlance

Cancel via the Everlance web dashboard (fastest route)

If you subscribed directly through Everlance's website using your email and credit card, the web dashboard is your quickest path to cancellation. You control the process, receive instant confirmation, and avoid app store delays.

1. Open your web browser and go to everlance.com
2. Click Log In in the top right corner
3. Enter your email address and password, then click Sign In
4. Once logged in, click your profile icon (usually in the top right) and select Settings or Account
5. Look for a section labeled Subscription, Billing, or Plans
6. Locate your active subscription and click Cancel Subscription or Downgrade to Free
7. Everlance will ask you to confirm and may offer a discount to stay-decline if you are certain
8. Once confirmed, you will receive an email receipt confirming the cancellation and your final billing date
9. Check that your receipt specifies the exact date your subscription ends (usually your next renewal date)
10. Screenshot this confirmation email for your records before closing the browser

Cancelling through the web dashboard means your cancellation takes effect within minutes, not days.

Cancel an app store subscription (iOS)

If you subscribed to Everlance through the Apple App Store on your iPhone or iPad, Apple processes the cancellation, not Everlance. This route requires extra steps but is equally straightforward.

1. Open the App Store app on your iOS device
2. Tap your profile icon (usually in the top right corner)
3. Select Subscriptions
4. Find Everlance in the list of active subscriptions
5. Tap Everlance to open its subscription details
6. Select Cancel Subscription
7. Choose your reason for cancellation (Apple collects this feedback)
8. Tap Confirm when prompted
9. You will see a message confirming that your subscription is now set to cancel on a specific date
10. Screenshot this confirmation before closing the App Store

Apple typically processes the cancellation within minutes, and your access continues until the end of your current billing period.

Cancel a google play subscription (Android)

If you subscribed through Google Play on an Android phone or tablet, Google handles the cancellation. The steps differ slightly from Apple but are equally simple.

1. Open the Google Play Store app
2. Tap your profile icon (top right corner)
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find and tap Everlance
6. Select Cancel subscription
7. Read the final offer (Google sometimes offers a discounted renewal)-tap Continue cancelling if you wish to proceed
8. Select your reason for cancellation
9. Tap Cancel subscription to confirm
10. Google will display a final confirmation with your cancellation effective date
11. Save a screenshot of this confirmation screen

Your subscription will remain active until the end of your current billing cycle, and no further charges will occur after that date.

What happens after you cancel your Everlance subscription

What you keep and what you lose

Once you cancel, your Everlance account does not disappear. You can still log in to download or view your past mileage logs and expense reports. However, you lose access to premium features-your trip limit returns to 30 auto-detections per month (if you downgrade to Basic), and you forfeit audit protection or priority support depending on which tier you held.

Your subscription cancellation takes effect on your renewal date, not immediately. If you cancel on the 10th of the month but your renewal date is the 25th, you keep premium access until the 25th, then automatically drop to the free plan. You will not be charged again after your renewal date passes.

Confirming your cancellation and monitoring your card

After you cancel, Tocancel recommends checking your email for a cancellation confirmation within 24 hours. If you cancel via web dashboard, the email arrives within minutes. If you cancel through an app store, the confirmation arrives within a few hours.

Monitor your bank or card statement in the days leading up to your renewal date. If an unexpected charge appears after your cancellation date, immediately contact your card issuer to dispute it and request a chargeback. You have evidence (the cancellation confirmation) showing you cancelled on time.

If you changed your mind after cancellation

Reactivating a subscription is simple. Log back into your Everlance account (web or app), navigate to your subscription settings, and select the Starter or Professional plan. Your billing will restart on the date you choose. There is no penalty for resubscribing after a cancellation.

Refunds, disputes, and when to escalate

Do you get a refund after cancellation?

Everlance does not offer refunds for partial billing periods. If you cancel on the 15th of the month but your renewal date is the 25th, you have already paid for the full month and will not receive a refund for the remaining 10 days. This is standard practice in the SaaS industry and is permitted under Philippine consumer law.

However, if you cancel in error or within 24 hours of being charged, contact Everlance support at [email protected] immediately and request a one-time refund. Explain your situation clearly. The company is not obligated to grant it, but many SaaS platforms honour single-instance refund requests for customer goodwill.

Disputing a charge if Everlance keeps billing you

If you cancelled properly but Everlance charged you again, do this immediately:

1. Contact your bank or credit card customer service
2. Tell them you cancelled your subscription and were billed anyway
3. Request a chargeback (a reversal of the unauthorized charge)
4. Provide the date you cancelled, your cancellation confirmation email, and the date you were charged
5. Your bank will review the dispute and typically issue a provisional credit within 3-5 business days
6. The process is resolved within 30-60 days, and the funds return to your account

You have the legal right to dispute any charge you did not authorize under the Consumer Act of the Philippines and under your card issuer's dispute resolution policy.

Escalating to the national bureau of consumer protection

If Everlance refuses to refund you or blocks your cancellation request, you can file a formal complaint with the National Bureau of Consumer Protection (DTI). Visit www.dti.gov.ph, complete the consumer complaint form, and submit it with copies of your proof (cancellation email, billing statements, correspondence with Everlance). The DTI will investigate and may compel Everlance to issue a refund or take corrective action. Tocancel strongly advises gathering all documentation before escalating to the DTI, as clear evidence accelerates resolution.

Common mistakes to avoid when cancelling Everlance

It is frustrating to cancel correctly, only to discover weeks later that you were charged again. Here are the pitfalls that catch most users off guard.

Mistake 1: not cancelling through the right platform

If you subscribed through the Apple App Store but try to cancel via the web dashboard, your cancellation will not work or will only partially work. Your subscription will still renew through Apple. Always cancel through the same platform where you purchased. Check your confirmation email or your card statement to see whether Everlance or an app store (Apple, Google) is listed as the merchant. That is where you cancel.

Mistake 2: delaying until after your renewal date

Everlance requires cancellation at least 7 days before your renewal date. If you wait until 3 days before renewal, you are too late-the charge will go through, and you will have to request a refund or dispute it through your bank. Mark your renewal date on your calendar now and cancel well in advance.

Mistake 3: uninstalling the app instead of cancelling the subscription

Deleting the Everlance app from your phone does not cancel your subscription. Your subscription lives in the cloud, tied to your account and payment method. You can uninstall the app safely after cancelling, but uninstalling first and forgetting to cancel will result in continued charges.

Mistake 4: not keeping cancellation proof

Screenshots and confirmation emails are your legal shield. Without them, you have no proof you cancelled, and disputing a charge becomes harder. Save every confirmation to your email or cloud storage the moment you receive it.

Common reasons users cancel and what to do instead

You forgot about the subscription and want to stop bleeding money

This is the most common scenario. Cancel immediately using the method that matches where you subscribed. As soon as the cancellation is confirmed, your next charge stops. You have lost some money in the past, but stopping now saves money going forward.

You prefer manual tracking or a free app

Everlance's Basic plan is free forever and covers up to 30 auto-detected trips per month. If that is enough, downgrade to Basic instead of cancelling entirely. You keep your expense history and can always upgrade later.

You found a cheaper or better alternative

Cancel Everlance without hesitation. Competition is healthy. Export your data from Everlance before cancelling if you need historical records for taxes-Everlance allows you to download reports even after downgrading to free.

A checklist for cancelling Everlance safely

Before you hit the cancel button, run through this list to ensure a smooth exit:

Print or bookmark this checklist so you can reference it step by step.

Comparing Everlance to alternatives before you cancel

If cost is your reason for cancelling, here is how Everlance stacks up against similar platforms in the Philippines market:

Review this comparison before cancelling. If you only need basic mileage logging, Everlance's free tier or a simple spreadsheet may serve you just as well, and cancelling your paid subscription makes sense.

Escalation contacts and support information

Contacting Everlance for questions before cancelling

If you have questions about your subscription or want to try negotiating a lower rate before cancelling, contact Everlance directly at [email protected]. Include your account email, subscription plan, and a brief explanation of your concern. Response time is typically 24-48 hours. Tocancel has found that companies sometimes offer discounts or alternative plans to retain users who reach out with concerns, so this step is worth attempting if cost is your only hesitation.

Filing a consumer complaint in the philippines

If Everlance refuses to honour a cancellation or refund request, escalate to the Department of Trade and Industry's National Bureau of Consumer Protection:

• Website: www.dti.gov.ph
• Hotline: 1-386 (within Metro Manila) or 1-300-40-3767 (outside Metro Manila)
• Email: [email protected]
• In-person: DTI Consumer Assistance Center, 385 Gil J. Puyat Avenue, Makati City

Provide copies of your cancellation request, confirmation emails, billing statements, and any correspondence with Everlance. The DTI investigates free of charge and has authority to compel the company to comply.

Disputing charges with your bank

If Everlance charges you after you cancel, contact your card issuer immediately:

• BDO: 1-800-631-3181 (Metro Manila) or customer service centres nationwide
• BPI: 1-800-1-888-527 (toll-free) or 1-665-2000 (Metro Manila)
• Metrobank: 1-800-10-88 (toll-free) or customer service hotline on the back of your card
• GCash/Maya: In-app support and dispute resolution feature under settings

You have 60 days from the unauthorized charge to file a dispute. After 60 days, your window closes, so act fast if you discover an erroneous post-cancellation charge.

Final summary: you are in control of your subscription

Cancelling Everlance is straightforward when you follow the correct steps. Identify where you subscribed, cancel through that same channel at least 7 days before your renewal date, take a screenshot of the confirmation, and monitor your card statement on the renewal date. If an error occurs or Everlance refuses to cancel, you have legal protections under the Consumer Act of the Philippines and the authority of the DTI to back you up.

The subscription model thrives on inertia-the longer you stay subscribed without thinking about it, the more money the company keeps. Taking 5 minutes now to cancel decisively stops recurring charges and frees up your pesos for things that matter to you. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their finances, and we are here to guide you through every step.

Do not delay. Mark your renewal date, choose your cancellation method from the steps above, and complete the process today. Your confirmation email is your proof. Keep it safe, and if you ever need to dispute a charge, you have everything you need to win.

Everlance cancellation address and company details

For formal written notice of cancellation (rarely necessary but legally valid), you may send correspondence to:

Everlance Inc.
San Francisco, California
United States of America

However, cancelling through your account (web dashboard or app store) is faster, more secure, and recommended. Written notice is only needed if the company ignores your digital cancellation request, which is uncommon. In that case, preserve your evidence and contact the DTI.

Tocancel stands ready to help if you encounter resistance or confusion during your cancellation. The process is your right, and you deserve clarity every step of the way.