Cancel Glam Labs: The Right Way

How to cancel Glam Labs in the philippines: your complete 2024 guide

What is Glam Labs and why you might want to cancel

Glam Labs is a subscription-based photo and video editing platform designed for beauty effects, AI enhancement, and social media content creation. You access it through web browsers or mobile apps-including the Glam AI Video Photo Editor on iOS and Android-but many Filipino subscribers face the same recurring frustration: vague cancellation instructions, recurring charges that continue after they believe they've stopped, and customer support that takes weeks to respond or never responds at all.

The service operates on a tiered monthly subscription model ranging from ₱249 to ₱1,490 per month. The pricing structure differs depending on whether you subscribe via the website, Apple App Store, or Google Play, which means your exact monthly charge depends on your subscription source. This platform fragmentation is precisely why Tocancel recommends you identify your subscription source before taking any cancellation action.

At Tocancel, we've guided thousands of Filipino consumers through subscription cancellations, and Glam Labs follows a predictable pattern: you delay action because you're unsure which platform controls your subscription, charges accumulate while support ignores your requests, and refunds (if they arrive) come months late or not at all. This guide walks you through every cancellation method, every potential trap, and your full consumer rights under Philippine law.

Why filipino users cancel Glam Labs

You might cancel because you've stopped using the editing tools, because the monthly cost no longer justifies the value, or because you found a cheaper alternative that suits your needs better. Others cancel after losing access due to a phone change, or because they were charged repeatedly by mistake. Many subscribers underestimated the recurring nature of the subscription and want to stop immediately.

Regardless of your reason, the cancellation pathway is identical: identify your subscription source, follow the platform-specific cancellation steps, document everything in writing, and confirm your refund eligibility before your next billing date arrives.

Pricing breakdown: understanding what you pay each month

Glam Labs charges you on a monthly recurring basis with five published price tiers in Philippine pesos. Your exact cost depends on which platform (web, App Store, or Google Play) hosts your subscription, because each platform adds its own payment processing fees.

Before you cancel, take screenshots of your current plan page, your most recent invoice or receipt, and the store name where you subscribed (web, App Store, or Google Play). When you contact Glam Labs support for a refund, they will request all three pieces of information to verify your account and process your request.

Why Glam Labs pricing appears confusing

The published price list doesn't reveal platform-specific differences. Subscribe through the web, and you pay one amount; buy through the App Store, and Apple's payment commission changes your final fee. Google Play applies the same logic. On top of this, promotional discount codes, regional pricing variations, and seasonal sales further complicate your actual monthly charge. This opacity is why Tocancel always recommends documenting your subscription details before you cancel.

Your receipt shows your true billing amount-not the advertised plan price. Always reference your receipt when disputing charges or requesting refunds.

Cancellation methods: how to stop your Glam Labs subscription

Your cancellation route depends entirely on which platform controls your subscription. The steps differ significantly between the web portal, Apple App Store, and Google Play, so you must identify your subscription source first.

How to cancel Glam Labs on the web

If you subscribed through the Glam Labs website directly, follow these steps to cancel your subscription immediately.

1. Log in to your Glam Labs account at the main website using your email and password.
   • If you've forgotten your password, click the "Forgot password?" link and follow the email recovery steps.
2. Navigate to your account settings or subscription management page.
   • Look for a menu option labeled "Account," "Settings," "Billing," or "Subscription."
   • The exact menu location varies; scroll through settings if you cannot find it immediately.
3. Locate your active subscription and click on it to open the subscription details.
   • You should see your plan name, current billing amount, and next renewal date.
4. Select the option to "Cancel subscription" or "Stop renewal."
   • Some services ask you to confirm your reason for cancellation-answer honestly but briefly.
   • Do not close your browser or navigate away until you see a cancellation confirmation page.
5. Immediately screenshot the cancellation confirmation page, which should display a cancellation date and reference number.
   • Save this screenshot and any confirmation email to your device and your email account.
   • This document is your proof of cancellation; keep it for at least 12 months.
6. Send an email to Glam Labs support (find the address in the contact section below) with the subject line "Cancellation Confirmation - [Your Email Address]" and attach your screenshot.
   • This creates a paper trail and forces the company to acknowledge your cancellation on record.

How to cancel Glam Labs on apple app store

If you subscribed through the Apple App Store on your iPhone or iPad, Apple (not Glam Labs directly) manages your subscription, and you must cancel through Apple's system.

1. Open the Settings app on your iPhone or iPad.
   • Tap on your name at the top of the Settings menu.
2. Select "Subscriptions."
   • You will see a list of all active subscriptions on your Apple account.
3. Find "Glam Labs" or "Glam AI Video Photo Editor" in the subscription list and tap on it.
   • If you don't see it listed, you may not have an active App Store subscription, or it may be under a different name. Check your recent invoices in the App Store app.
4. Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your current status).
   • Apple will ask you to confirm the cancellation; tap "Confirm" to finalize.
5. Screenshot the confirmation page showing your cancellation has been processed.
   • The page should display "Cancellation confirmed" or a similar message, plus your cancellation date.
6. Wait for Apple to send you a confirmation email within 24 hours. File this email in a dedicated folder for your records.
   • If you don't receive a confirmation email within 48 hours, re-check your App Store subscription settings to verify the cancellation took effect.

How to cancel Glam Labs on google play

If you subscribed through Google Play on an Android device, Google (not Glam Labs) manages your subscription, and you must cancel through Google's system.

1. Open the Google Play app on your Android device.
   • You cannot manage subscriptions from a web browser; use the mobile app.
2. Tap the profile icon in the top right corner of the screen.
   • Select "Payments and subscriptions."
3. Tap "Subscriptions" to view your active subscriptions.
   • You will see all recurring payments linked to your Google account.
4. Find "Glam Labs" or "Glam AI Video Photo Editor" and tap on it to open the subscription details.
   • If you cannot locate it, you may not have an active Google Play subscription. Check your order history in the Play app.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will display your cancellation date and any refund eligibility information.
6. Confirm the cancellation by tapping "Yes, cancel" on the final confirmation screen.
   • Screenshot this confirmation immediately.
7. Check your email for a cancellation confirmation from Google Play within 24 hours.
   • This email serves as your official proof of cancellation; save it permanently.

Understanding your refund rights under philippine law

Your consumer rights in the Philippines are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees you the right to cancel subscription services within a reasonable timeframe and receive refunds for charges incurred after your cancellation date.

Your legal position on refunds

Under the Consumer Act of the Philippines, you have the right to cancel a subscription at any time, and Glam Labs cannot charge you after your cancellation date. If Glam Labs continues to bill you after you've cancelled, those charges are illegal, and you can demand a full refund plus interest. The Department of Trade and Industry (DTI)-the government agency that enforces consumer protection laws in the Philippines-can investigate your complaint and compel Glam Labs to refund you.

If Glam Labs charged you in the 30 days before your cancellation, you may be eligible for a partial refund of unused service time, depending on when in the billing cycle you cancelled. Tocancel recommends requesting a refund within 14 days of your cancellation; if Glam Labs refuses, file a complaint with the DTI immediately.

How to request a refund from Glam Labs

Send a formal refund request email to Glam Labs support (contact details below) within 14 days of your cancellation date. Use this template:

Subject: Refund Request - Cancelled Subscription [Your Email Address]

Dear Glam Labs Support,

I have cancelled my Glam Labs subscription effective [cancellation date]. My subscription details are as follows:
- Plan: [Plan name and price]
- Subscription period: [Start date to cancellation date]
- Reference/order number: [If available]

I request a full refund of [amount] for the cancellation period. Please process this refund within 7 days and provide confirmation of the refund status within 14 days.

Thank you,
[Your full name]
[Your phone number]

Save a copy of this email in your records. If Glam Labs does not respond within 14 days, or if they refuse your refund, file a formal complaint with the Department of Trade and Industry.

What happens after you cancel your subscription

The cancellation process doesn't end once you press "cancel"-you must verify that the charges have actually stopped and monitor your account for the next 60 days.

Immediate steps after cancellation

Once you've cancelled through your platform (web, App Store, or Google Play), take these steps immediately to protect yourself.

1. Screenshot your account settings page showing the subscription is no longer active.
   • Log back into your account (or your platform settings) within 2 hours and confirm the subscription displays as "Cancelled" or "Inactive."
   • If it still shows as "Active," repeat the cancellation steps or contact support immediately.
2. Check your email for a cancellation confirmation from Glam Labs, Apple, or Google within 24 hours.
   • File this email in a dedicated folder labeled "Glam Labs Cancellation."
   • If you receive no confirmation email within 48 hours, send a follow-up email to Glam Labs support asking for written confirmation of cancellation.
3. Note your next previously scheduled billing date on your calendar.
   • Set a phone reminder for 2 days before that date.
   • If you see a charge on that date, contact Tocancel immediately and file a complaint with your bank or payment platform.

Monitoring your account for 60 days

After you cancel, check your bank statements and payment app every 7 days for the next 60 days to confirm Glam Labs has stopped charging you. Subscription companies sometimes continue billing even after cancellation, either by accident or deliberately, banking on the fact that most customers don't notice.

If you see a charge from Glam Labs after your cancellation date, contact your bank or payment provider immediately and dispute the charge. Then email Glam Labs support with the subject line "Unauthorized charge after cancellation - dispute required" and include your cancellation proof.

Common mistakes that delay your cancellation

Many Filipino consumers cancel Glam Labs but then panic when they notice the next month's charge hasn't disappeared yet, or they fail to follow up when support goes silent. You're not alone in this frustration, and the fixes are straightforward.

Mistake one: cancelling the app without cancelling the subscription

Deleting the Glam Labs app from your phone does not cancel your subscription. Deleting an app only removes it from your device; your subscription remains active at your payment source (web, App Store, or Google Play), and charges continue. You must cancel the subscription through the platform where you subscribed, not through the app itself.

Mistake two: assuming a free trial cancellation is permanent

If you signed up for a free trial and your trial is about to end, you must cancel before the trial expires to avoid being charged. Many users assume the free trial automatically ends; in reality, the service automatically converts you to a paid subscription on day 1 of the next billing cycle. Cancel your free trial immediately if you don't want to be charged.

Mistake three: cancelling on your platform but ignoring email confirmation

You cancel through the web portal or App Store, but then you don't check for confirmation emails. The absence of an email doesn't mean your cancellation failed-but it's your only proof if Glam Labs charges you again. Always wait 24 hours for a confirmation email and screenshot it. If no email arrives within 48 hours, send a follow-up email to Glam Labs requesting written confirmation of your cancellation.

Mistake four: not requesting a refund explicitly

Cancelling your subscription does not automatically refund charges from the current billing period. You must request a refund separately, in writing, within 14 days of cancellation. Many users assume the refund will come automatically and never follow up; as a result, Glam Labs keeps the money. Use the email template provided above in the refund section, and save a copy for your records.

If Glam Labs refuses to refund you: your next steps

If you've requested a refund and Glam Labs ignores you or refuses, you have legal remedies through Philippine consumer protection agencies.

File a complaint with the department of trade and industry

The Department of Trade and Industry (DTI) investigates consumer complaints and can compel companies to issue refunds. To file a complaint, visit the DTI office in your region or file a complaint online at the DTI website. Bring or provide:

• Your cancellation confirmation (screenshot or email).
• All invoices or receipts showing charges after your cancellation date.
• Copies of all emails you sent to Glam Labs requesting a refund.
• Copies of any response emails from Glam Labs.

The DTI will investigate and issue a resolution. If Glam Labs violates the resolution, you can escalate to a formal arbitration hearing.

Dispute the charge with your bank or payment platform

If Glam Labs charged you after your cancellation date, contact your bank or payment provider (GCash, PayMaya, credit card issuer, etc.) and dispute the charge. Provide your cancellation proof to your bank. Most payment platforms reverse unauthorised charges within 10-14 business days, and they may refund you while they investigate.

File a case with the bangko sentral ng pilipinas consumer complaint channel

If you paid via a bank or digital payment service, you can escalate to the Bangko Sentral ng Pilipinas (BSP) Consumer Complaint Channel if your bank refuses to help. The BSP is the Philippines' central bank and supervises payment service providers.

Comparison: should you cancel or keep your subscription

Before you cancel, consider whether downgrading to a cheaper plan might serve you better than cancelling entirely. The table below helps you decide.

Cancellation checklist: make sure you've done everything

Before you consider your cancellation complete, work through this checklist to ensure Glam Labs cannot charge you again.

Once you've ticked every box, your cancellation is secure and documented. Keep these records for 12 months in case you need to dispute a charge later.

Contact information for Glam Labs and regulatory authorities

If you need to reach Glam Labs support or escalate your complaint, use these contact points.

Glam Labs support

For cancellation and refund requests, contact Glam Labs support directly through the following channels (check the platform where you subscribed for the most current contact information):

• Email: Look for a "Contact us," "Support," or "Help" link within the Glam Labs web portal or app. Most services display support email addresses in their account settings or Terms of Service.
• In-app chat: If Glam Labs offers an in-app help or chat feature, use this for immediate responses (though responses may still be slow).
• Website contact form: Visit the Glam Labs website and locate the "Contact" or "Support" page to submit a support ticket.

When you contact Glam Labs, include your account email, subscription plan, next billing date, and your cancellation reference number (if you have one). Tocancel recommends sending cancellation and refund requests via email so you have a written record.

Government agencies in the philippines

If Glam Labs refuses to cooperate, escalate your complaint to these government agencies:

• Department of Trade and Industry (DTI): Visit your local DTI office or file a complaint online at the DTI website (www.dti.gov.ph). The DTI investigates subscription and billing disputes.
• Bangko Sentral ng Pilipinas (BSP) Consumer Complaint Channel: If you paid via bank transfer, debit card, or e-wallet, file a complaint with the BSP at www.bsp.gov.ph.
• National Privacy Commission (NPC): If Glam Labs is misusing your personal data or continuing to charge you after you've revoked consent, file a complaint with the NPC at www.npc.gov.ph.

Summary: take action and reclaim your money

Cancelling Glam Labs requires three steps: identify your subscription platform (web, App Store, or Google Play), follow the correct cancellation process for that platform, and monitor your account for 60 days to confirm charges have stopped. If Glam Labs continues to bill you after your cancellation, request a refund in writing within 14 days, and if they refuse, file a complaint with the Department of Trade and Industry.

Your consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394) guarantee you the right to cancel subscriptions without penalty and to receive refunds for charges incurred after your cancellation date. Tocancel has helped thousands of Filipino consumers cancel unwanted subscriptions and recover unauthorized charges. The process is straightforward once you understand your rights and document every step.

Don't delay: if you've decided to cancel Glam Labs, begin the process today. Follow the checklist above, save every confirmation, and monitor your next billing date. Tocancel is here to guide you through every step of cancellation and to help you escalate if Glam Labs refuses to cooperate. Your money is yours to keep-act now to stop the charges.