Cancel Gyazo: The Right Way to Stop Charges

How to cancel Gyazo and stop automatic charges in the philippines

What Gyazo is and why you might want to cancel

Gyazo is a screenshot and video capture tool that lets you grab images, short replays, and recordings, then store and share them instantly to the cloud. The service runs on a freemium model-free basic features paired with paid tiers like Gyazo Pro and Gyazo Teams that unlock unlimited storage, longer recordings, and team collaboration tools. For users in the Philippines, Gyazo often starts as a helpful productivity companion but becomes a frustration when monthly charges hit your bank account or mobile bill without warning, month after month. Understanding your right to cancel-and how to actually cancel-puts you back in control of your spending.

Why Gyazo users in the philippines typically cancel

The reasons are consistent and practical. Most users cancel because automatic renewal catches them off guard: they upgraded once for a trial or temporary project, then forgot about it, and suddenly a charge in Philippine pesos appears on their statement. Others cancel because free alternatives like LightShot or oCam deliver the same core features without recurring costs. Some downgrade after a trial period ends or after realizing the Pro features they paid for no longer suit their workflow. This pattern repeats across dozens of software services-the easier the signup, the harder companies make cancellation. At Tocancel, we guide you through every step so you stay in control and cancel confidently.

Understanding your consumer rights in the philippines

Your right to cancel a subscription is protected by the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to make cancellation easy and transparent. This law states that consumers have the right to cancel membership or subscription agreements without penalty if the company fails to honor its terms or misleads you about costs and cancellation terms. In practice, this means Gyazo must allow you to cancel without hidden fees or obstacles, and you have the right to pursue a refund or chargeback through the Department of Trade and Industry (DTI) if the company refuses. Your legal position is strong: you own the decision to cancel, and Gyazo must respect it.

Verify where you subscribed before cancelling

The biggest mistake Gyazo users make is cancelling through the wrong platform and believing the job is done.

If you subscribed on the website, cancelling through Apple or Google does nothing-and the charges continue. If you signed up on iOS or Android, cancelling on the Gyazo website leaves your app subscription active. Your subscription source determines exactly where you must cancel. Check your billing records or bank statement now to identify the platform, because this single step prevents the frustration of cancelling in one place while charges keep coming from another.

How to identify your subscription platform

Open your bank app or credit card statement and locate the most recent Gyazo charge. Look at the merchant name-it will say "Gyazo Inc." (direct web subscription), "Apple.com" or "iTunes" (iOS App Store), or "Google Payment" or "Google Play" (Android). Write down the amount and date so you can confirm the cancellation took effect on the next billing cycle. If you are unsure, check your email inbox for the most recent receipt-the sender will reveal the platform immediately.

Save your captures before you cancel

Gyazo retains your uploaded images and videos in your library after cancellation, but Pro-only features disappear immediately. If you rely on video exports, high-resolution recordings, or large collections, download or export anything you need before you downgrade. Free accounts have a 30-day cloud storage window, so move your files to your computer or another cloud service now to avoid losing them.

Gyazo pricing in the philippines and what you actually pay

Gyazo does not list prices in Philippine pesos on its main site, so you see US dollar amounts converted at your bank's rate. Understanding the true cost helps you decide whether to cancel or downgrade.

Your bank may charge a small foreign transaction fee (typically 1-2%) on top of the USD amount shown, so your actual peso charge will land slightly higher than the conversion above. Confirm this by checking your latest bank statement.

How to cancel Gyazo on each platform

Follow the exact steps for the platform where you subscribed-do not jump between methods or you risk leaving your subscription active.

Cancel Gyazo on the website (direct subscription)

If you subscribed directly on Gyazo.com, cancel through your account settings.

1. Visit gyazo.com and log in with your email and password.
2. Click your profile icon in the top right corner and select Settings or Account.
3. Navigate to the Billing or Subscription section.
4. Find your active plan and click Cancel subscription or Downgrade to free.
5. Gyazo may offer a discount or ask why you are leaving-select your reason and confirm the cancellation.
6. Check your email within minutes for a cancellation confirmation. Save this email as proof.
7. Verify on your next billing date that no charge appears on your bank statement.

Cancel Gyazo pro on apple app store (iOS)

If you subscribed through the Gyazo app on iPhone or iPad, you must cancel through Apple settings, not inside the app.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID at the top (or Profile if you use an older iOS version).
3. Select Subscriptions.
4. Find Gyazo in the list and tap it.
5. Tap Cancel subscription at the bottom of the screen.
6. Choose your cancellation reason and confirm.
7. Apple will send a confirmation email within hours.
8. Your Gyazo Pro access ends on the next billing date-you keep access until then.

Cancel Gyazo on google play (Android)

If you subscribed through the Gyazo app on Android, cancel through Google Play settings.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon in the top right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Tap Gyazo in the list.
5. Tap Cancel subscription.
6. Follow the prompts and select a cancellation reason.
7. Google will send a confirmation to your registered email address.
8. Your access continues until the current billing period ends.

What happens after you cancel Gyazo

Cancellation takes effect immediately, but you keep access until your current billing cycle ends. Understanding what comes next helps you plan your next step.

Timeline after cancellation

Your Gyazo Pro features remain active until the end of your current billing period. If you cancelled mid-month, you still have access to unlimited storage and recordings until your renewal date passes. After that date, your account reverts to the free tier automatically-no additional action needed. Your email and login remain active, so you can log in anytime and download captures from your 30-day free cloud storage window. Check your bank statement 5-7 days after your renewal date to confirm no charge appears.

Your cloud storage after cancellation

Gyazo keeps your uploaded images and videos available for 30 days after you downgrade to free. This gives you time to export or download anything you need before it expires. After 30 days, older captures are deleted from Gyazo's servers, so do not wait-export your important files within the first week after cancelling.

Refunds and chargebacks if Gyazo won't cooperate

If Gyazo charged you after you cancelled, or if you cancelled but charges continued, you have the right to demand a refund and dispute the charge.

Request a refund directly from Gyazo

Contact Gyazo's support team and request a refund for any charges that appeared after you cancelled. Email [email protected] or use the contact form on gyazo.com/contact with this information: your subscription plan, the date you cancelled, and the dates of the unauthorized charges. Keep copies of your cancellation confirmation email and bank statements showing the disputed charges. Gyazo typically responds within 3-5 business days. If the charge was recent (within 30 days), most companies process refunds within 5-10 business days after approval.

File a chargeback through your bank

If Gyazo refuses to refund you, you have the right to dispute the charge directly with your bank or credit card issuer. This is called a chargeback, and it tells your bank that Gyazo charged you without authorization or failed to deliver the service. Contact your bank's customer service line and report the charge as unauthorized or fraudulent. Provide your cancellation confirmation email and bank statements as evidence. Your bank will investigate and typically reverse the charge within 30-60 days. Most banks do not charge you a fee for this dispute.

Common mistakes to avoid when cancelling Gyazo

Many users rush through cancellation and create problems for themselves-we have seen this pattern countless times, and it is entirely preventable.

Mistake 1: cancelling on the wrong platform

This is the most common error. You subscribed on the website, but cancelled on Apple, and charges continued because Apple and Gyazo.com maintain separate billing systems. Before you cancel, verify your subscription source by checking your bank statement and recent receipts. Cancel only on the platform where you subscribed.

Mistake 2: not saving your captures before downgrading

You cancel Gyazo Pro, forget to export your recordings, and 30 days later your files vanish from the cloud. Download anything important to your computer or Google Drive within the first week after cancelling. Free cloud storage expires, so act immediately.

Mistake 3: assuming cancellation worked without checking your next bill

You cancelled on your phone and felt relieved, but you never verified that the charge stopped. Check your bank or credit card statement 5-7 days after your next renewal date. If a charge appears, you have evidence and can dispute it or request a refund immediately.

Mistake 4: ignoring the cancellation confirmation email

Gyazo or Apple sends a confirmation-delete it, and you have no proof you cancelled. Save this email to your archives or print it. You need this proof if you ever dispute a charge or file a complaint with the Department of Trade and Industry (DTI).

Your rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in ways many users do not realize. Know your legal position so you can enforce it if needed.

Your key consumer protections

The law requires Gyazo to display its subscription terms clearly before you sign up, tell you the exact cost in pesos or your local currency, and make cancellation at least as easy as signup. If Gyazo hides its cancellation process, charges you without clear authorization, or keeps charging after you cancel, the law considers this unfair or deceptive practice. You can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group at 02-8734-0965 or visit dti.gov.ph. The DTI can order Gyazo to refund you and may impose fines on the company. You do not need a lawyer to file a DTI complaint-it is free.

Filing a complaint with the DTI if Gyazo refuses to help

If Gyazo ignores your refund request or continues charging you after cancellation, you can escalate to the DTI. Gather your evidence: cancellation confirmation email, bank statements showing disputed charges, email exchanges with Gyazo support, and proof of your cancellation attempt. Visit your nearest DTI Regional Office or submit your complaint online through dti.gov.ph/complaint. The DTI investigates within 15 days and can compel Gyazo to refund you and compensate you for damages. This process is free and protects consumers across the Philippines.

Step-by-step cancellation checklist

Use this checklist to stay organized and ensure you cancel cleanly the first time.

When to keep Gyazo instead of cancelling

Cancellation is not always the right choice. Consider keeping your subscription if any of these apply to you.

Keep Gyazo Pro if you regularly record videos longer than the free 30-second limit, need unlimited cloud storage for client work, or share recordings with a team multiple times per week. The ₱338 monthly cost is reasonable compared to competitors like Snagit (₱700+) or Camtasia (₱2,500+). If you use Gyazo for professional work and the tool saves you time, the subscription pays for itself. However, if you signed up for a trial and have not used it in months, or if you downloaded a free alternative that covers your needs, cancelling eliminates waste. Your decision should match your actual usage, not the plan you hoped you would use.

Why tocancel helps you cancel with confidence

Gyazo is straightforward to cancel once you know where you subscribed and which platform to use. However, not all services are this clear-some hide their cancellation links or charge from multiple platforms at once. Tocancel exists to guide you through the cancellation process for dozens of subscription services, protect your consumer rights, and ensure you cancel cleanly the first time. Our guides have helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their spending. Whether you are cancelling Gyazo or another software service, Tocancel walks you through every step and warns you about common traps. Visit Tocancel.com to browse cancellation guides for hundreds of services and access your consumer rights resources anytime.

Contact information and resources

If you need help beyond these steps, use these resources to escalate your issue.

Gyazo support contacts

Email: [email protected]
Website contact form: gyazo.com/contact
Response time: typically 3-5 business days

Consumer protection in the philippines

Department of Trade and Industry (DTI) Consumer Protection Group
Phone: 02-8734-0965
Website: dti.gov.ph/complaint
Office hours: Monday to Friday, 8:00 AM to 5:00 PM (Philippine Standard Time)

File a complaint if Gyazo refuses to refund you after cancellation or continues charging you after you cancel. The DTI investigates for free and can order Gyazo to refund you immediately.

Your bank or credit card issuer

Contact your bank's customer service line if you need to dispute a charge or request a chargeback. Most banks process disputes within 30-60 days at no cost to you.

Cancelling Gyazo takes minutes once you identify the right platform-and your consumer rights protect you if the company refuses to cooperate. Take action today, save your captures, and stop the charges. Tocancel is here to guide you through every step and empower you to cancel any service with confidence.