Cancel Lasso: The Right Way

How to cancel Lasso and stop charges before they hit your account

What Lasso is and why you might need to cancel

Lasso is a subscription-based software platform built for creative teams and event professionals who need to organize campaigns, manage guest lists, and store digital assets in one place. The service renews automatically every billing cycle, which means charges hit your account unless you actively cancel before your renewal date. If you expected a simple dashboard button to exit, you will discover Lasso requires direct communication instead, and that is where Tocancel helps you navigate the cancellation process with confidence.

Lasso as a paid subscription service for creators and event teams

Lasso operates on active user licenses, with annual plans starting at PHP 53,675 for a single user account. The company is registered as Sopsa Eco Innovation, S.A., based in Santo Tirso, Portugal, and converts charges from USD to Philippine pesos on your bank card. Your subscription renews automatically on your billing anniversary unless you cancel explicitly before that date. No free trial is offered to new users, so you pay from day one.

What you are actually paying for each month

Lasso plans include unlimited events, in-app support, and event management capacity tied to your user license count. The 1 Active User plan costs PHP 53,675 per year. The 5 User plan costs PHP 223,175 per year. The 15 User plan costs PHP 392,675 per year. If you add extra users beyond your base license during the month, Lasso bills those at daily rates: PHP 198 per extra user per day on the 1 User plan, PHP 141 per extra user per day on the 5 User plan. These charges accumulate and appear on your next invoice, often without advance notice, which is why many Filipino users decide to cancel.

Your rights as a philippine consumer and why they matter

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield when cancelling a subscription, guaranteeing your right to clear information about charges, cancellation terms, and refunds. Your legal position is straightforward: you can cancel, and Lasso must honour that cancellation within the terms it advertises. Lasso's own terms confirm that cancellation stops your subscription effective at the end of your current calendar month, meaning you retain access until that final day. Understand this rule now so you can plan your data export accordingly.

Your right to cancel and keep access through the current billing month

Philippine consumer law protects your right to cancel any subscription service by direct communication with the provider. Lasso accepts cancellation requests via email to [email protected]. Once processed, Lasso confirms you retain full account access through the end of your current calendar month. After that month ends, your account and all stored data become inaccessible. This timing matters: export all campaigns, guest lists, and assets before your cancellation takes effect, because you will lose access immediately after month-end.

What to do if Lasso refuses your cancellation or refund request

If Lasso ignores your cancellation email or refuses to process a pro-rata refund for unused service, you can file a formal complaint with the Department of Trade and Industry (DTI) Complaint Center. The DTI investigates unfair billing practices and subscription traps from international companies serving Philippine consumers. Document every cancellation email you send, your billing dates, and charge amounts before filing. Most disputes resolve once the company realizes you have involved a government consumer authority, which signals your seriousness and strengthens your negotiating position.

How to cancel Lasso step by step

Lasso does not provide a self-service cancellation button in your account dashboard, so you must cancel by email directly to their accounting team. Follow these exact steps to ensure your cancellation request is processed without delay.

1. Log into your Lasso account and gather your account number or the email address linked to your subscription.
2. Draft a clear cancellation email to [email protected] with the subject line "Subscription Cancellation Request".
3. In the email body, include:
   • Your full name and the email address associated with your Lasso account
   • Your account number (if visible in your dashboard)
   • Your current billing cycle end date
   • A direct statement: "I wish to cancel my Lasso subscription effective at the end of my current billing month"
   • Your preferred contact number and email for confirmation
4. Send the email and keep a copy for your records.
5. Wait for a confirmation email from Lasso accounting; this typically arrives within 2 to 3 business days.
6. Review the confirmation to ensure it states your cancellation is effective at month-end and confirms you retain access until that date.
7. Reply to confirm receipt and ask for written confirmation of your cancellation date if the email is vague.
8. Export all essential data, campaigns, and assets to your computer or cloud storage before your final access date.

Pricing breakdown and what each plan costs you

Understanding Lasso's pricing structure helps you determine whether the service justifies its cost and informs your cancellation timing. Below is a clear comparison of all active plans in Philippine pesos.

Note that extra users added mid-month incur daily charges billed at the end of that month. This means your final invoice before cancellation may include unexpected charges for temporary user additions. Check your last three invoices before sending your cancellation email to spot any pattern of surprise charges.

When to cancel Lasso: timing your exit to minimize extra charges

Timing your cancellation correctly prevents you from paying for service you will not use. Calculate your cancellation date by counting backward from your next billing anniversary, the date your subscription automatically renews.

If your billing anniversary is on the 15th of next month and today is the 5th, you have ten days before automatic renewal. Submit your cancellation email now so Lasso receives and confirms it well before the 15th. Once confirmed, your access continues through the 14th, and you lose access on the 15th. If you submit your cancellation after the 15th, you will trigger another full year of charges, so do not delay.

Export your data immediately after submitting your cancellation email, even if confirmation has not yet arrived. This protects you against account suspension or unexpected access loss. Tocancel recommends exporting at least two weeks before your final access date to allow time for technical issues or download delays.

Refund eligibility and how to claim a pro-rata refund

Philippine consumer law entitles you to a pro-rata refund if you cancel mid-cycle, meaning you should receive a refund for the unused portion of your subscription. If you cancel on the 20th of your billing month and your renewal is on the 30th, you are entitled to a refund covering ten days of unused service. However, Lasso does not automatically issue refunds, so you must request one explicitly in your cancellation email.

How to request a refund in your cancellation email

Add this sentence to your cancellation email to Lasso: "Please process a pro-rata refund for any unused service days remaining in my current billing cycle." Include the date you expect the refund to process (typically 5 to 10 business days after cancellation confirmation). Ask Lasso to confirm the refund amount in their reply email before processing.

What to do if Lasso denies your refund request

If Lasso refuses a pro-rata refund or claims no refund policy exists, file a complaint with the DTI Complaint Center. Cite the Consumer Act of the Philippines (R.A. 7394), which explicitly protects consumers' right to refunds for unused prepaid services. Attach copies of your cancellation email, Lasso's confirmation, your billing invoice, and Lasso's refusal response. The DTI typically rules in your favour because international SaaS providers cannot override Philippine consumer law.

What happens to your data and account after cancellation

Losing access to your account after cancellation is an emotional experience, especially if you stored years of campaign data inside Lasso. Understand this now: after your final access date, Lasso deletes your account and all stored files permanently. You cannot recover them afterward, so act before cancellation takes effect.

Exporting your data before access ends

Log into Lasso immediately after your cancellation is confirmed and export every file and dataset you need. Lasso allows account holders to download event data, guest lists, and campaign assets directly from the dashboard. Use your browser's download feature or Lasso's built-in export tools to save files as PDF or CSV. Save these files to your computer hard drive and to a cloud storage service (Google Drive, OneDrive, Dropbox) so you have multiple backups. Do not rely on email or temporary storage; use permanent, redundant backup methods.

Notifying team members of cancellation

If other team members use your Lasso account, notify them of your cancellation date in advance. Give them at least one week's notice so they can export their own work and migrate to an alternative platform if needed. After cancellation, they will lose access to shared campaigns and guest lists, so coordination now prevents frustration later.

Common mistakes to avoid when cancelling Lasso

Many Filipino users cancel Lasso but make small errors that delay the process or result in unwanted charges. You can avoid these pitfalls with a clear plan and attention to detail.

Mistake 1: cancelling through your credit card or bank instead of Lasso directly

Stopping payment via your bank does not cancel your Lasso subscription; it only flags the payment as declined. Lasso will attempt to charge you again on the next billing cycle, and a failed payment may damage your credit record. Always cancel directly with Lasso via email to [email protected], even if you have also notified your bank.

Mistake 2: not exporting your data before the cancellation date

You have access through the final day of your billing month, and that access expires at 11:59 p.m. on that date. If you wait until the last day to export your data and encounter a technical issue, you will lose everything. Export immediately after submitting your cancellation email so you own your data in multiple secure locations.

Mistake 3: ignoring unconfirmed cancellation emails

If you do not receive a confirmation email within three business days of sending your cancellation request, follow up immediately with a second email or request a read receipt. Lasso's accounting inbox may experience delays, or your email may land in a spam folder. Do not assume silence means approval; confirm explicitly in writing.

Mistake 4: adding users after submitting your cancellation request

Once you have cancelled, do not add new users to your account, even temporarily. Extra users incur daily charges that accumulate through month-end, and Lasso may argue that these charges override your cancellation request. Freeze your user count at the level it was when you cancelled and make no changes until access expires.

Comparison: Lasso versus alternative event management platforms

If you are cancelling Lasso because the cost is too high or the features do not meet your needs, consider these alternatives before you leave the event management space entirely. Below is a cost and feature comparison of popular platforms serving Filipino creators and event professionals.

Tocancel recommends evaluating at least two alternatives before you finalize your Lasso cancellation, so you do not interrupt your workflow. Many of these platforms offer free tiers or trials, allowing you to test them while Lasso access is still active.

Your consumer rights checklist before you cancel

Use this checklist to ensure you have covered all legal and practical steps before submitting your cancellation request to Lasso.

• Confirm your billing anniversary date by checking your latest invoice or account settings
• Calculate the exact date your subscription will renew if you do not cancel
• Draft your cancellation email with all required information (account email, account number, cancellation date request)
• Request a pro-rata refund for unused service days in your cancellation email
• Save a copy of your cancellation email and send it from an email account you check regularly
• Confirm that [email protected] is the correct current contact address for Lasso cancellations
• Set a three-business-day reminder to follow up if you do not receive a confirmation email
• Export all essential data, campaigns, guest lists, and assets to your computer and cloud storage
• Notify any team members who share access to your account at least one week before access expires
• Log into your account on the first day of your final month to verify your cancellation status is reflected in the dashboard

Contact information and how to escalate your cancellation

Tocancel has compiled all official contact channels for Lasso so you can reach the right department and escalate complaints if needed.

Primary cancellation contact

Email your cancellation request directly to: [email protected]

Include your full name, account email, and account number in the subject line. Write your cancellation date request clearly in the email body. Expect a response within two to three business days.

Lasso company headquarters

If Lasso fails to respond within five business days or denies your cancellation, you can escalate by sending a formal complaint to the company's registered office:

Sopsa Eco Innovation, S.A.
Parque Industrial da Ermida
Santo Tirso
Portugal

Send this letter via registered mail (with signature confirmation) so Lasso receives notice of your complaint and a formal record is created. Include copies of your cancellation email, billing invoices, and a summary of dates you attempted to reach Lasso.

Government escalation: department of trade and industry (DTI)

If Lasso does not honour your cancellation or refund within 10 business days of your cancellation confirmation, file a formal complaint with the DTI Complaint Center. Visit www.dti.gov.ph to file online or visit your local DTI regional office in person. Attach all cancellation emails, billing records, and copies of your escalation letter to Lasso headquarters. The DTI typically resolves subscription disputes within 30 to 60 days and has authority to order refunds and penalties if Lasso violates the Consumer Act of the Philippines.

Why tocancel exists and how we help you reclaim control

Cancelling a subscription should be simple, but companies like Lasso hide cancellation paths behind email-only processes and silence to discourage customer exits. Tocancel was built to give Filipino consumers a clear, empowered roadmap for cancelling any subscription without fear or confusion. We translate consumer law into plain language, connect you with the right contacts, and show you exactly what steps to take when a company refuses to cooperate.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges by providing transparent, action-focused guides for every service. Your rights under the Consumer Act of the Philippines are real, enforceable, and backed by government agencies. Whether you cancel Lasso today or next month, Tocancel is here to ensure you understand your power and take confident action to stop charges and reclaim your data before access expires.