Cancel Medibang: Step-by-Step Guide

How to cancel Medibang and stop recurring charges in the philippines

What Medibang is and why filipino artists cancel

Medibang is a cloud-based digital art and comic creation platform that lets you draw, store files, and collaborate across devices. If you are based in the Philippines, you access Medibang through its web platform or mobile apps on iOS and Android, choosing between a free tier (2GB storage) and paid plans that range from ₱200 to ₱3,000 per month depending on storage capacity and features you select.

Many Filipino users sign up through different entry points-the Medibang website directly, the Apple App Store, or Google Play-and then lose track of where their subscription lives. This fragmentation is exactly why cancellation feels complicated, and why Tocancel exists: to guide you through every cancellation method with clarity and confidence, whether you subscribed online or through an app store.

Your reason for canceling matters less than your right to stop paying. Whether you have moved to a different art tool, your project ended, or you simply forgot the subscription was active, you deserve a straightforward path to cancel without surprise charges or hidden barriers.

Medibang pricing and subscription tiers

Understanding what you are paying for helps you confirm you have the right plan before you cancel. Below is the full breakdown of Medibang's billing options in Philippine pesos:

Prices fluctuate based on exchange rates and platform fees. If you subscribed through the App Store or Google Play, your payment flows through Apple or Google, not directly through Medibang-this detail is critical because it changes your cancellation steps.

Common reasons filipino users cancel Medibang

You might cancel because your creative focus shifted to a different tool, you did not realize the subscription renewed automatically, the storage limits no longer match your needs, or you are tightening your budget. Some users cancel after finishing a project; others cancel because they prefer Clip Studio Paint, Photoshop, or Procreate instead. Whatever your reason, canceling is your right as a consumer, and no company should make it deliberately difficult.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you contract with any service provider, including Medibang. This law guarantees you the right to clear information about what you are buying, the right to cancel unwanted services, and the right to dispute unauthorized charges.

What the consumer act guarantees you

Under the Consumer Act of the Philippines, you have the right to cancel a subscription service and receive a full refund if you do so within the applicable grace period (typically 14 days from the date of charge, though terms vary by platform). You also have the right to accurate billing information, clear cancellation procedures, and prompt confirmation when you cancel. If Medibang or the payment platform (App Store, Google Play, your credit card issuer, or e-wallet provider) refuses to honor your cancellation or refund request, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint Division, which enforces consumer protection laws in the Philippines.

Your legal position is simple: you own the decision to stop paying, and the company must honor it promptly and in writing.

What to do if Medibang does not honor your cancellation

If you cancel and Medibang continues to charge you, gather your evidence: screenshots of the cancellation confirmation, bank or e-wallet statements showing the charge, and any correspondence with customer support. File a complaint with the DTI Consumer Complaint Division (available online at consumercare.dti.gov.ph or by visiting a DTI office in your region). Tocancel also recommends disputing the charge directly with your bank or e-wallet provider (GCash, Maya, BPI, BDO, etc.) as a parallel action-many will reverse unauthorized charges within 5 to 10 business days while the DTI investigates. This dual approach maximizes your chances of a swift resolution.

How to cancel Medibang on the web platform

If you subscribed directly through Medibang's website or created an account there, canceling on the web is your fastest route. Follow these steps carefully to ensure your cancellation is recorded.

Step-by-step web cancellation

1. Log in to your Medibang account at medibang.com using your email and password.
2. Navigate to the Account Settings or Profile menu (usually in the top-right corner under your username or a gear icon).
3. Select "Subscription" or "Billing" from the left-hand menu.
4. Locate your active subscription plan and look for a "Cancel subscription" or "Downgrade" button.
5. Click the cancel button. Medibang will ask you to confirm and may offer a discount to keep you subscribed-decline this offer if you are certain you want to leave.
6. Confirm the cancellation. Medibang will display a confirmation message and send you a confirmation email. Screenshot or save this email as proof.
7. Wait 1 to 2 business days for Medibang to process your cancellation. Your next billing charge should not occur.

Record the exact date you canceled and the confirmation number or email timestamp. This documentation protects you if a surprise charge appears after cancellation.

What to expect after canceling on the web

Once you cancel your web subscription, your access to paid features (extra cloud storage, premium drawing tools) will end immediately or on your next billing date, depending on Medibang's policy. You retain your free account with 2GB storage so you can download and export any artwork before the premium features lock. Log in within 48 hours of canceling to back up your files-do not rely on Medibang to store them after your subscription ends.

How to cancel Medibang if you subscribed through the app store

If you signed up for Medibang Pro or a cloud storage plan through Apple's App Store, your subscription is managed by Apple, not Medibang directly. This means you must cancel through your Apple account settings.

Canceling via apple app store on iPhone or iPad

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner, then select "Account" from the menu.
3. Tap "Subscriptions" in the account menu.
4. Find "Medibang" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" or "Edit" and follow the prompts to confirm cancellation.
6. The App Store will show you the refund eligibility and your cancellation date. Screenshot this confirmation.
7. You will receive a cancellation email from Apple within minutes. Save this email as proof.

Your Medibang app will no longer renew, and you can uninstall it whenever you wish. Your account data remains in Medibang's servers for a period (check their privacy policy), but you lose paid features immediately.

Canceling via apple's web account (Mac or PC)

• Visit appleid.apple.com and sign in with your Apple ID.
• Click "Media & Purchases," then "Subscriptions."
• Click "Manage" next to the Medibang subscription.
• Click "Cancel Subscription" and confirm.
• Save the confirmation page or email.

How to cancel Medibang if you subscribed through google play

Android users who subscribed through Google Play must cancel through Google Play's subscription portal. Your payment goes to Google first, and Google passes a share to Medibang.

Canceling on an android phone

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner and select "Manage your Google Play account."
3. Tap the "Payments & subscriptions" tab at the top.
4. Tap "Subscriptions."
5. Find "Medibang" in your active subscriptions and tap it.
6. Tap "Cancel subscription" and confirm when prompted.
7. Google Play will confirm the cancellation immediately. Screenshot this screen.
8. You will receive a cancellation email from Google within minutes.

Your Medibang Premium or storage features will stop renewing after your current billing period ends. You can continue using the free app with 2GB storage.

Canceling via google play web (PC or mac)

• Visit play.google.com and sign in with your Google account.
• Scroll to "Manage your Google Play account" and tap the "Payments & subscriptions" tab.
• Click "Manage subscriptions."
• Click "Medibang."
• Click "Cancel subscription" and confirm.
• Save the confirmation or screenshot the email confirmation.

Refund eligibility and how to claim your money back

You may be entitled to a refund if you cancel within a specific window or if you were charged without authorization. The Consumer Act of the Philippines requires service providers to honor refunds for subscriptions canceled within the grace period.

When you qualify for a refund

You typically qualify for a full refund if you cancel within 14 days of your charge date and have not used the service extensively (policies vary by platform). If you subscribed through the App Store, Apple allows refunds within 14 days for most subscriptions if you request them promptly. Google Play offers similar protections. If you paid Medibang directly via credit card or e-wallet, Medibang's refund policy governs-check their terms or contact support to confirm. If you were charged without authorization (fraudulent charge, or you did not approve a renewal), you qualify for an immediate refund regardless of the grace period.

How to request a refund

If you canceled within the grace period and want your money back, follow these steps:

1. Gather proof of your charge: bank statement, e-wallet transaction history, or App Store/Google Play receipt showing the amount and date.
2. If you subscribed via App Store, file a refund request directly in the App Store app (Account > Purchases > Select the Medibang charge > Report a problem > "I would like a refund").
3. If you subscribed via Google Play, visit play.google.com, find the charge, and click "Report a problem."
4. If you paid Medibang directly, email Medibang's support team at the contact address listed in their Privacy Policy (check medibang.com for current details) requesting a refund and citing the Consumer Act of the Philippines.
5. Include your order number, charge date, amount, and a brief explanation that you canceled within the grace period. Keep a copy of your request.
6. Apple and Google typically respond within 3 to 5 business days. Medibang may take up to 10 business days. If they refuse, escalate to Tocancel for guidance on filing a DTI complaint.

Refunds are not guaranteed if you canceled after the grace period or used the service heavily. However, if you were charged after you canceled, that charge is unauthorized and you deserve a full refund plus interest in some cases under consumer law.

Common mistakes when canceling Medibang

Canceling feels stressful because you worry about losing access to your artwork or being charged again without knowing. These fears are understandable, but they often lead to mistakes that complicate the process.

Mistake 1: confusing app store or google play cancellation with Medibang account cancellation

Canceling the app itself (uninstalling it) does NOT cancel your subscription. You must cancel through the App Store, Google Play, or Medibang's website account settings. Many users uninstall the app and think they are done, then wake up three months later to a surprise charge. Tocancel strongly recommends canceling the subscription FIRST, then uninstalling the app afterward to avoid this trap.

Mistake 2: canceling before downloading your artwork

Once your paid subscription ends, you may lose access to artwork stored in paid storage tiers or premium features that applied to your files. Download and export everything you care about to your device or cloud storage (Google Drive, Dropbox, OneDrive) BEFORE you cancel. This step takes 10 minutes and prevents heartbreak later.

Mistake 3: not saving your cancellation confirmation

If Medibang charges you again after you canceled, your only proof of cancellation is your confirmation email or screenshot. Take 30 seconds to save the confirmation message, screenshot it, or forward it to yourself. This documentation is your lever when you dispute the charge with your bank or escalate to the DTI.

Mistake 4: canceling through only one channel if you subscribed in multiple places

Some users created both a web account and an app account, or they have an old subscription lingering on an old email address. If you have used Medibang on multiple platforms, check all of them. Log into medibang.com on the web, then check your Apple account, then check Google Play. Cancel every active subscription you find. Tocancel recommends listing all your active subscriptions in a spreadsheet so you do not miss any when you cancel.

What to do after you cancel Medibang

Canceling is only half the battle. Protecting yourself after cancellation ensures you stay refund-eligible and catch any billing errors quickly.

Immediate steps after cancellation

• Save your cancellation confirmation email in a dedicated folder. Label it "Medibang cancellation - [date]."
• Uninstall the Medibang app from your phone if you are not using it anymore.
• Log out of your Medibang account or change your password to prevent accidental reactivation.
• Set a phone reminder for 7 days after your cancellation: check your bank account or e-wallet to confirm NO charge appears.

What to watch for over the next 30 days

Check your credit card, debit card, e-wallet (GCash, Maya, etc.), and any linked payment app for unexpected charges from Medibang or "Medibang Inc." or related entities. If a charge appears after your cancellation date, do not ignore it. Contact your bank or e-wallet provider immediately and dispute the charge as "subscription canceled-unauthorized charge." Most financial institutions reverse unauthorized post-cancellation charges within 5 to 10 business days. If the charge is not reversed, file a complaint with the DTI and share your cancellation confirmation as evidence.

If you change your mind and want to resubscribe

You can reactivate your Medibang account anytime by signing back in and selecting a new subscription plan. Your old artwork remains in your account (in the free storage tier or archived), so you do not lose your creative history. However, do not feel pressured to resubscribe. If you canceled because the cost did not justify the value, that decision remains valid-explore free alternatives like Krita, Rebelle, or GIMP before resubscribing.

Comparison of cancellation methods and timelines

Different cancellation paths have different speeds and confirmation processes. Use this table to confirm you are taking the fastest route for your situation:

Web and app store cancellations are fastest and provide immediate proof. Customer support contact is slower but useful if you encounter errors during self-service cancellation.

Where to contact Medibang if you need help canceling

If you attempt to cancel and hit a technical error, or if you need to verify your subscription status before canceling, Medibang's official contact channels are your first stop.

Medibang contact information (Philippines)

According to Medibang's Privacy Policy and official correspondence, you can reach Medibang's support team at the following address for cancellation inquiries and account issues:

Medibang head office:
Infoss Annex Level 1
(For general customer support)

Medibang administrative contact (escalations):
Infoss Annex Level 10
(For billing disputes and contract termination)

You can also try emailing Medibang support through the contact form on their website (medibang.com) with the subject line "Subscription cancellation request" and provide your registered email address, subscription type, and date of activation. Request written confirmation of your cancellation. If Medibang does not respond within 5 business days or refuses to cancel, that refusal itself is a violation of consumer protection law, and you have grounds to file a complaint with the DTI.

Escalation: filing a complaint if Medibang refuses to cancel

If Medibang ignores your cancellation request or continues to charge you after you canceled, escalate immediately to the DTI Consumer Complaint Division. You can file a complaint online at consumercare.dti.gov.ph or visit your nearest DTI office with copies of your cancellation request, confirmation emails, and bank statements showing unauthorized charges. The DTI will investigate and may order Medibang to refund your money plus interest. This process typically takes 30 to 60 days but carries legal weight.

Key takeaways and your next action

You have the legal right to cancel Medibang anytime under the Consumer Act of the Philippines. Your subscription was never meant to trap you-it exists because you chose it, and you can unchoose it just as easily. The path forward is simple: pick your cancellation method based on where you subscribed (web, App Store, or Google Play), follow the steps above, save your confirmation, and monitor your next charge to ensure it does not appear.

If you subscribed on the web, cancel at medibang.com in your account settings within the next hour. If you subscribed via an app store, open your phone, navigate to your subscriptions, and cancel there. If you encounter any refusal or continued charges, remember that you have documentation, consumer law behind you, and the DTI as your enforcement mechanism. Tocancel has helped thousands of consumers cancel unwanted subscriptions with confidence, and the same tools and rights apply to you. Your money, your choice, your cancellation-starting today.