Cancel Mindmetric: The Right Way

How to cancel Mindmetric and reclaim your money: a step-by-step guide for filipino users

What Mindmetric is and why you might need to cancel

Mindmetric is an artificial intelligence-powered platform that offers cognitive assessments and mental health insights. The service charges ₱1,099.00 per month for access to Brain Hub, which delivers detailed test results, AI-generated recommendations, and personalized wellness guidance. On the surface, this sounds like a helpful tool for tracking your mental health, but Filipino users have reported unexpected recurring charges and difficulty locating a clear cancellation pathway. At Tocancel, we have helped thousands of consumers navigate confusing subscription services, and Mindmetric is exactly the kind of platform where understanding your rights and cancellation steps matters most.

What the service includes and how much it costs

Mindmetric operates a single subscription model: one monthly plan at ₱1,099.00 per month. This plan grants you access to your cognitive assessment hub, detailed test results analyzed by the platform's AI engine, and AI-generated recommendations tailored to your performance. The service positions itself as a science-backed tool for understanding your mental health and cognitive function.

The challenge is that Mindmetric's public terms page does not clearly explain the cancellation process, auto-renewal behavior, free trial terms, or minimum contract length. This lack of transparency matters because multiple users report signing up for a low-cost initial assessment, only to see recurring charges appear on their credit card or GCash account weeks later. Many say they never intended to subscribe to the full monthly plan.

Who operates Mindmetric and where to send your cancellation request

Mindmetric is operated by Platinum Business Investments PTY LTD, an Australian entity. The company does not maintain a published office in the Philippines or a local support telephone line. Instead, you direct support requests to [email protected] or call (831) 217-8715. For written cancellation and refund requests, you send mail to 3 Moss Street, Slacks Creek, QLD 4127, Australia.

The absence of Philippines-based support means your cancellation request may take longer to process than a local customer service operation would handle it. This is important to know upfront because you need to allow extra processing time and maintain written proof of your cancellation request for your records.

Your consumer rights under philippine law and what they mean for Mindmetric

Philippine consumer law protects you against unfair contract terms, misleading pricing, and automatic charges you did not explicitly agree to.

Key protections that apply to Mindmetric subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) requires that any subscription service operating in the Philippines provide you with a clear, easy-to-access cancellation mechanism. Mindmetric's public website does not prominently display how you cancel your subscription or request a refund. Under the law, this failure to disclose creates a strong legal position in your favor.

Specifically, Section 10 of the Consumer Act states that suppliers must inform consumers in writing of their rights and obligations under the contract. If Mindmetric does not provide clear cancellation terms before you are charged, the company has violated your consumer rights. This means you have grounds to demand a refund, even if Mindmetric claims you accepted their terms when you signed up.

The National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry (DTI) enforces these rights on your behalf. If Mindmetric refuses your cancellation request or refund claim, you can file a complaint with the DTI, which has the authority to investigate and order the company to comply. At Tocancel, we recommend you keep this in mind as leverage throughout your cancellation process because companies respond differently when they know you understand your legal position.

Your legal position: what you can claim

You have the right to cancel your Mindmetric subscription at any time without penalty, provided you give reasonable notice. You also have the right to demand a refund for charges incurred after you submitted your cancellation request, even if Mindmetric's terms say otherwise. The Consumer Act overrides any unfair contract language, so Mindmetric cannot legally prevent you from canceling or charge you a cancellation fee.

How to cancel Mindmetric in four simple steps

Canceling Mindmetric requires you to take direct action because the company does not offer an automated self-service cancellation tool within your account dashboard.

Step-by-step cancellation process

1. Send a written cancellation request to [email protected] with your full name, email address, and account details
   • In the subject line, write: "Cancellation Request - [Your Email Address]"
   • In the body, state clearly: "I request immediate cancellation of my Mindmetric subscription, effective today"
   • Include the date you signed up and the date of your last charge
   • Keep a copy of this email for your records
2. Send an email copy to the support address a second time if you do not receive a response within 3 business days
   • This demonstrates good faith and creates a paper trail
   • Use the exact same message so the company cannot claim confusion
3. If Mindmetric does not confirm cancellation within 5 business days, send a formal letter by registered post to the Australian address: 3 Moss Street, Slacks Creek, QLD 4127, Australia
   • Include "Cancellation Request - Registered Mail" on the envelope
   • Attach copies of your previous emails to show you made multiple attempts
   • Keep the proof-of-delivery receipt
4. Once you receive cancellation confirmation, monitor your bank account or GCash for any charges that appear after the cancellation date
   • If charges continue, report the transaction as unauthorized to your bank immediately
   • This forces the bank to investigate and often results in a chargeback in your favor

Why this approach works

Mindmetric's lack of self-service cancellation means the company processes cancellations manually. By sending written communication to their support email and then their postal address, you create an undeniable record that you requested cancellation. If the company later claims it never received your request, your email timestamp and registered mail receipt prove otherwise. This evidence is critical if you need to escalate your complaint to the DTI or your bank.

What happens after you submit your cancellation request

Your experience after cancellation depends on how quickly Mindmetric processes your request and whether additional charges appear on your account.

Timeline and what to expect

Mindmetric typically takes 5 to 7 business days to process a cancellation request after receiving your email. During this period, the company should stop charging your payment method and terminate your access to the Brain Hub. However, because Mindmetric operates from Australia and does not maintain a Philippines-based support team, processing times can extend to 10 business days.

You should receive a confirmation email stating that your subscription has been canceled and the effective date of cancellation. If you do not receive this confirmation within 7 business days, follow up with another email to [email protected] and reference your original cancellation request date. At Tocancel, we advise you to save this confirmation email because you need it to prove cancellation if a dispute arises later.

Monitoring your account after cancellation

Check your bank statement or GCash transaction history on the date when your next monthly charge would normally have been due. If Mindmetric continues to bill you after your confirmed cancellation date, this is an unauthorized charge. You have the right to dispute it with your bank. Call your bank's customer service immediately and report the charge as unauthorized. Your bank will investigate and, in most cases, reverse the charge and issue a refund within 10 to 14 days.

How to request a refund for charges after your cancellation date

If Mindmetric charged your account after you submitted your cancellation request, you have the right to demand a full refund.

Refund claim process

Send a second email to [email protected] with the subject line "Refund Request - Unauthorized Charges After Cancellation." In the email, state the dates you were charged after your cancellation request, the amounts charged, and the date you requested cancellation. Attach your original cancellation email and the confirmation email (if you received one) as proof.

Mindmetric should respond within 14 days with either a refund or an explanation. If the company refuses to refund charges incurred after your cancellation date, you have grounds to file a complaint with the DTI because these charges violate your consumer rights under the Consumer Act. The DTI can compel Mindmetric to refund you and may assess penalties against the company for non-compliance.

As an alternative, you can also file a chargeback directly with your bank if Mindmetric refuses the refund. Contact your bank within 60 days of the unauthorized charge and provide your cancellation request emails as evidence. Your bank will review the dispute and issue a refund if they determine the charge was made without valid authorization after cancellation.

Common mistakes to avoid when canceling Mindmetric

Many consumers delay their cancellation or fail to document their request, which weakens their position if a dispute arises later.

Mistakes that cost you time and money

Do not assume that deleting the Mindmetric app from your phone cancels your subscription. Removing the app does nothing to stop recurring charges because your payment method remains authorized with Mindmetric's billing system. You must contact the company directly and request cancellation in writing.

Do not send a cancellation request from a different email address than the one registered to your account. Mindmetric may claim it cannot verify your identity and refuse to process the request. Use the same email address and include your full name, the email registered to your account, and your account details so the company can immediately locate your record.

Do not wait until after you are charged again to cancel. Submit your cancellation request before your next billing date. If you know your renewal date is coming, cancel at least 3 days before that date to ensure Mindmetric has time to process the request before the charge posts.

Do not rely on a phone call to cancel. While you can call (831) 217-8715, written communication (email or registered post) creates proof of your cancellation request. Phone calls leave no paper trail, and if Mindmetric later charges you, you cannot prove you asked to cancel. Always follow up a phone call with a written email to [email protected].

Checklist: your step-by-step cancellation guide

Use this checklist to stay organized and ensure you complete every step correctly.

When to escalate your complaint to the department of trade and industry

If Mindmetric refuses to cancel your subscription or refund unauthorized charges, you have the right to file a formal complaint with the DTI's National Bureau of Consumer Protection.

Filing a DTI complaint

You can file a complaint online at www.dti.gov.ph or visit your nearest DTI regional office in person. Include copies of all email communications with Mindmetric, your cancellation request, the company's response (or lack of response), and proof of unauthorized charges on your bank statement. The DTI will send a formal notice to Mindmetric demanding compliance within 15 days. If Mindmetric fails to comply, the DTI can impose fines and order the company to refund you.

The DTI complaint process is free and does not require you to hire a lawyer. This is your most powerful tool if the company ignores your cancellation request or refuses to refund charges after cancellation. At Tocancel, we recommend filing a DTI complaint if Mindmetric does not respond within 10 business days or refuses your refund request.

Comparison: Mindmetric versus other cognitive assessment platforms

If you are considering alternatives or want to understand how Mindmetric's pricing and cancellation policies compare to similar services, this comparison table provides context.

Key takeaway: you have the right to cancel anytime

Mindmetric's lack of transparent cancellation terms and the absence of a self-service cancellation tool do not give the company the right to lock you into a subscription. Under Philippine law, you have the absolute right to cancel any subscription service at any time, and Mindmetric cannot legally prevent you from doing so or charge you a penalty for canceling.

The most important step you take is to submit your cancellation request in writing and keep proof of that request. This single action protects you if a dispute arises later. Whether you choose to email [email protected] or send registered mail to 3 Moss Street, Slacks Creek, QLD 4127, Australia, your written request creates an undeniable record that you exercised your consumer right to cancel.

If Mindmetric charges you after your cancellation request, report those charges to your bank immediately as unauthorized transactions. Your bank has the power to reverse these charges and issue refunds without requiring Mindmetric's permission. If the company refuses to cancel or refund, file a complaint with the DTI at www.dti.gov.ph and let the government agency enforce your rights.

At Tocancel, we have helped thousands of consumers cancel subscriptions from companies that made the process deliberately difficult or confusing. You are not alone in facing this situation, and you have far more power than Mindmetric wants you to believe. Take action today: write your cancellation email, send it to [email protected], keep the proof, and monitor your account. Tocancel is here to support your journey toward canceling unwanted subscriptions and reclaiming your money. When you are ready to take control, Tocancel provides the guidance and confidence you need to succeed.