Cancel Reiboot: The Right Way

How to cancel Reiboot in the philippines and stop unwanted charges

What Reiboot is and why you might want to cancel

Reiboot is an iOS device repair tool sold by Tenorshare that fixes system problems like boot loops, frozen screens, and recovery mode errors. If you subscribed in the Philippines, you likely paid for the Pro license, not just the basic download. The confusion starts here: many users think deleting the app cancels the subscription, then discover a charge on their next billing date.

At Tocancel, we help consumers navigate these subscription traps every day. The truth is simple: Reiboot subscriptions auto-renew unless you actively cancel them, and the cancellation process changes depending on where you bought it (the Reiboot website, App Store, or Google Play).

What you are actually paying for

Reiboot Pro is a subscription license, not a one-time purchase. You pay for access to repair tools, software updates, and email support for the duration of your plan. If you completed a 7-day free trial without cancelling, your subscription automatically renewed at a discounted monthly rate.

Filipino users typically encounter three pricing tiers. A 1-Month License costs PHP 1,410. A 1-Year License costs PHP 2,822. A Lifetime License costs PHP 4,517. All plans include a 30-day money-back guarantee from Tenorshare, though claiming it requires contacting support directly.

How the business model works and why cancellation matters

Reiboot's billing system operates on auto-renewal. After your paid period ends, the system charges you again at the renewal date unless you cancel beforehand. The 7-day free trial is where most users miss the cancellation deadline: if you do not cancel before the trial expires, you are charged immediately at a promotional rate of PHP 1,692 per month.

This is the pattern we see repeatedly at Tocancel: a user installs Reiboot, fixes their phone during the free trial, uninstalls the app, then gets charged weeks later when they forgot the trial had ended. The app does not remind you about the upcoming charge, and the cancellation process is deliberately buried in account settings.

Your consumer rights in the philippines

The Philippines has strong consumer protection laws that give you clear rights when dealing with subscription services.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription or service agreement at any time. The law requires companies to make cancellation simple and to honour refund requests if a service fails to meet advertised standards.

Your legal position is straightforward: Tenorshare cannot trap you in a subscription indefinitely, and they must provide a transparent cancellation method. Reiboot offers a 30-day money-back guarantee, which means you can request a full refund within 30 days of purchase even if you cancel after the fact. If Reiboot failed to fix your device as promised, you have grounds for a refund under consumer protection law. Tocancel recommends keeping all receipts and screenshots of the issue as evidence when you contact support.

What to do if Reiboot refuses to cancel or refund

If Tenorshare blocks your cancellation or ignores your refund request, file a complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Protection Group handles disputes between consumers and online sellers and can compel companies to refund or cancel. You can file online at consumercare.dti.gov.ph at no cost.

You also have the right to dispute the charge with your bank, GCash, or Maya through your payment provider's dispute resolution process. Document everything: email exchanges with Tenorshare, screenshots of the subscription page, your order confirmation, and the disputed charges. These become essential if you escalate the case. When Reiboot refuses to act, escalation to the DTI shifts the pressure onto the company and backs your claim with government authority.

How to cancel Reiboot based on where you bought it

The cancellation method depends entirely on which platform you used to purchase your subscription.

Cancel through the Reiboot website account

If you purchased directly from the official Reiboot website, your cancellation must happen in your account dashboard, not through the app.

1. Go to the Reiboot official website and log in with your email and password.
2. Navigate to your account or user profile section (usually found in the top right corner or under settings).
3. Look for a "Manage Subscription," "Billing," or "My Orders" tab.
4. Find the active Reiboot Pro subscription and select "Cancel Subscription" or "Unsubscribe."
5. Read any retention offer-Tenorshare often offers a discount to keep you subscribed, but do not click it if you want to cancel.
6. Confirm the cancellation. You should receive a confirmation email immediately.
7. Take a screenshot of the cancellation confirmation page and save the email for your records.

Your subscription will remain active until the end of your current billing period. After that date, you will not be charged again. Do not delete the app until after the billing period ends, as this does not cancel the subscription itself.

Cancel a subscription through the apple app store

If you bought Reiboot Pro through the Apple App Store on your iPhone or iPad, you must cancel through your Apple ID account settings, not through the app.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find and tap "Reiboot Pro" in the list of active subscriptions.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Choose a reason for cancellation from the dropdown (optional but helpful for feedback).
7. Confirm your cancellation when prompted. You will see a message: "Your subscription will end on [date]."
8. Take a screenshot to prove the cancellation is active.

Apple will not charge you after the current billing period ends. You keep access to Reiboot Pro until that final date. If you need a refund for the current month, contact Apple Support directly at support.apple.com.

Cancel a subscription through google play

If you bought Reiboot Pro on an Android device through the Google Play Store, follow these steps to cancel directly.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions."
4. Find "Reiboot Pro" and tap it.
5. Tap "Cancel subscription."
6. Follow the on-screen prompts and choose a cancellation reason.
7. Confirm when asked. Google will display your final billing date.
8. Save a screenshot of the cancellation confirmation.

Google Play subscriptions end at the close of your current billing cycle. After that date, you will not see another charge.

What happens after you cancel Reiboot

Cancellation is not the end of the process; what you do next protects your money and confirms the cancellation worked.

Monitor your billing for the next 60 days

Many companies attempt to re-charge after cancellation, either by accident or design. Check your bank statement, GCash, or Maya account weekly for the next two months. If you see another Reiboot charge after your cancellation date, do not ignore it-contact your payment provider immediately.

At Tocancel, we recommend setting a phone reminder for the day after your final billing date to check your account. This gives you proof of the unwanted charge if you need to dispute it later. If a charge appears, take a screenshot immediately.

Keep your cancellation proof

Save every piece of evidence: the cancellation confirmation email, screenshots of the cancellation confirmation page, your bank or payment app receipt showing the final charge date, and any correspondence with Tenorshare. File these in a folder labeled "Reiboot Cancellation" on your phone or computer. This documentation is your legal shield if a dispute arises.

Request the 30-day money-back guarantee if Reiboot did not work

If Reiboot failed to fix your device or did not work as advertised, you are entitled to a full refund within 30 days of purchase under Tenorshare's stated guarantee. Contact Tenorshare support at their official support email or website and explain the issue clearly. Include photos or videos showing the problem. Tocancel advises being direct: "Reiboot did not resolve my device issue. I am requesting a full refund under your 30-day money-back guarantee." Send this via email so you have a written record.

Tenorshare typically responds within 3-5 business days. If they refuse, escalate to the DTI with a copy of your refund request and their rejection.

Pricing and subscription tiers for Reiboot

Understanding the cost structure helps you determine which plan you actually purchased and whether you need the money back.

Note: If you are on the 1-Month or 1-Year plan and did not cancel during the free trial, you are locked into auto-renewal. The Lifetime License does not auto-renew, so if you purchased it outright, you own it permanently and owe nothing more.

Common cancellation mistakes to avoid

We have seen users lose money because they took one wrong step. Here are the traps that cost people refunds.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting Reiboot from your phone does nothing to your subscription. The auto-renewal is tied to your account and payment method, not to the app itself. Tenorshare's servers will charge you again on the renewal date, and you will have no way to stop it. Always cancel through the account portal first, then delete the app if you wish.

Mistake 2: not cancelling before the free trial ends

The 7-day free trial is a ticking clock. The moment it expires, you are charged PHP 1,692 for the first month. This charge is automatic and immediate. Set a calendar reminder for day 6 of your trial so you have time to cancel on day 7. Do not wait until day 8.

Mistake 3: ignoring cancellation confirmation emails

After you cancel, Tenorshare sends a confirmation email. Many users delete this email immediately. Keep it. If a surprise charge appears later, this email is your proof that you cancelled. Without it, you have nothing but your word against Tenorshare's records.

Mistake 4: not disputing charges through your bank or payment app

If Reiboot charges you after cancellation, do not wait for them to refund you voluntarily. Open your GCash, Maya, or bank app and initiate a dispute immediately. Tell your payment provider: "I cancelled my subscription on [date], and I was charged again on [date] without authorisation." Provide your cancellation proof. Your payment provider will investigate and often refund you within 7-14 days while Tenorshare appeals. This is faster than waiting for customer support.

How to request a refund from tenorshare

If Reiboot charged you unfairly, you have multiple paths to get your money back.

Direct refund request to tenorshare support

Contact Tenorshare's customer support team with a clear, documented refund request. Write an email like this:

"I purchased a [1-Month/1-Year/Lifetime] Reiboot Pro subscription on [purchase date]. I cancelled my subscription on [cancellation date], but I was charged again on [charge date]. I am within the 30-day money-back guarantee period. Please refund [amount] to my [payment method]. My order ID is [order number]. Thank you."

Send this to support at the official Tenorshare website contact page. Tenorshare typically responds within 3-5 business days. If they refuse or ignore you, move to the next step.

Dispute the charge with your payment provider

Do not sit and wait. Open your GCash, Maya, or bank app and file a dispute for the unwanted charge. Provide:

• Your cancellation confirmation email or screenshot.
• Your original order receipt.
• A description of what happened (e.g., "Subscription cancelled on 15 January, but charged again on 20 January without authorisation").
• Screenshots of any communication with Tenorshare support.

Your payment provider will investigate. Most refund disputes within 7-14 days in the customer's favour if there is clear proof of cancellation.

File a complaint with the department of trade and industry

If Tenorshare refuses to refund and your bank dispute is unsuccessful, file a formal complaint with the DTI at consumercare.dti.gov.ph. The process is free and usually takes 30-60 days. The DTI will contact Tenorshare on your behalf and demand a response. If the company cannot justify the charge, the DTI can compel a refund.

To file, you will need your cancellation proof, all emails from Tenorshare, bank statements showing the charges, and a written description of what happened. Tocancel advises submitting this complaint if a company ignores you for more than 14 days.

How to avoid Reiboot subscription problems in the future

Prevention is easier than fighting for a refund later.

Treat free trials like paid subscriptions

Every free trial comes with a cancellation deadline. The moment you download Reiboot, add a reminder to your phone for day 6 of the trial that says "Cancel Reiboot today or you will be charged." Do not rely on email reminders-Tenorshare intentionally sends them after the deadline expires.

Use a separate payment method for subscriptions

Consider linking a separate GCash or bank account to subscriptions only. This makes it easier to track charges and dispute them if needed. If you use your main payment method for everything, unwanted charges can slip past you in a sea of other transactions.

Check your subscription list every month

Once a month, open the Apple App Store, Google Play Store, or your bank app and review your active subscriptions. Tocancel recommends doing this on the same day each month (e.g., the first Monday). If you spot a subscription you forgot about, cancel it immediately.

When to keep your Reiboot subscription

Cancellation is the right move for most users, but there are cases where keeping the subscription makes sense.

If you are unsure whether you will use Reiboot long-term, cancel. You can always re-purchase later if you need it. The goal is to take control of your own money, not to let Tenorshare decide for you.

Contact and cancellation address information

If you need to contact Tenorshare directly or escalate a dispute, use these official channels.

Tenorshare customer support

Visit the Tenorshare website official support page to find the current contact email. Do not reply to marketing emails-use the official support contact form on their website. When you submit a request, reference your order ID and include a clear subject line: "Cancellation Request: Reiboot Pro Subscription [Your Order ID]."

Tenorshare maintains a registered office in Hong Kong, which is the legal entity responsible for your subscription. If local support does not respond within 14 days, escalate to the DTI in the Philippines, which has authority over online sales to Filipino consumers.

Department of trade and industry (DTI)

File a complaint online at consumercare.dti.gov.ph. The DTI's Consumer Protection Group handles disputes with foreign online sellers. Include:

• Your full name and contact details.
• Order ID and purchase date.
• Cancellation proof (email or screenshot).
• Copies of all communication with Tenorshare.
• Bank statements showing the disputed charge.
• A clear description of what you want (refund, cancellation, or both).

The DTI will assign your case to an investigator who contacts Tenorshare. Most cases settle within 30-60 days.

Payment provider dispute support

If you paid by GCash, open the app and navigate to "Help" > "Dispute a transaction." If you paid by Maya, open the app and select "Help" > "Transaction issues." If you used a bank debit or credit card, call your bank's fraud line directly. All of these have dispute teams available 24/7.

Summary: your path forward

Cancelling a Reiboot subscription is straightforward once you know the steps. The process depends on where you purchased it: the Reiboot website, the Apple App Store, or Google Play. Each platform has its own cancellation portal, and you must use the correct one or your subscription will continue to auto-renew.

Your rights under the Consumer Act of the Philippines are clear: you can cancel at any time, and Tenorshare must honor your request. If they refuse or charge you after cancellation, the DTI has your back. File a complaint, dispute the charge with your payment provider, or both. Most disputes resolve in your favour within 30-60 days.

The most important step is action. Do not wait. Cancel today if you do not want to be charged again. Keep proof of your cancellation. Monitor your account for the next 60 days. If an unwanted charge appears, dispute it immediately. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover their money by following these exact steps. You can do this too.