Cancel Securly: Step-by-Step Guide

How to cancel Securly and protect your school's budget in the philippines

Why schools in the philippines cancel Securly

Securly is a cloud-based student safety and classroom monitoring platform used by schools worldwide to filter web content, track device activity, and manage emergency alerts. If your school in the Philippines uses Securly, you are locked into an annual contract that automatically renews unless you take deliberate action to cancel.

Schools cancel Securly for several reasons: budget reallocation during fiscal constraints, migration to a competing platform, staff turnover that reduces feature adoption, or dissatisfaction with monitoring outcomes. Regardless of your reason, the timing of your cancellation request directly determines whether your school pays for another full year of service you do not want.

Understanding why you want to cancel is your first step. Once you identify that reason, you can act with confidence and meet the strict contractual deadlines that protect you from unwanted renewal charges.

The automatic renewal trap schools face

Securly's Service Agreement contains a non-renewal clause that works against you by default: all annual contracts automatically renew for another 12 months unless you submit written cancellation notice at least 30 days before your current contract expires. This means silence equals payment, and inaction costs your school thousands in Philippine pesos.

If your renewal date is 1 December 2024, you must submit your cancellation request by 1 November 2024 at the latest. Submit it on 2 November, and you have missed the window entirely. Your school will be charged for another full year of Securly licenses.

Check your school's renewal notification or invoice immediately to confirm your exact renewal date, then work backwards 30 days to set your cancellation deadline.

Understanding securly's pricing model

Securly charges per-license, per-year, with pricing that scales based on your school's size and feature selection. You pay in US dollars, which converts to Philippine pesos at the current exchange rate. Bulk institutional pricing may reduce your per-license cost significantly if your school signed a larger order, but the company does not publish tiered PHP pricing on a Philippines-specific page.

For a school with 500 devices on Classroom Premium plus On-Call support, your annual cost reaches approximately USD 8,250 (roughly PHP 472,650). When renewal approaches, this financial impact makes the 30-day cancellation window critical to your budget.

Your consumer rights under philippine law

Philippine consumer law protects your school's right to cancel service contracts and protects you from unreasonable auto-renewal traps. Your position as a consumer is stronger than many school administrators realize.

The consumer act of the philippines and auto-renewal rules

The Consumer Act of the Philippines (Republic Act No. 7394) establishes your right to transparent contract terms and protection against unfair trade practices. Under this law, automatic renewal clauses must be clearly disclosed before you sign, and companies must provide you with a simple, non-burdensome method to cancel or opt out.

Your legal position is clear: if Securly failed to disclose the auto-renewal clause prominently, or if they make cancellation deliberately difficult, your school can lodge a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. This gives you enforcement power beyond the company's support team.

In practice, this means Securly cannot hide the 30-day non-renewal requirement in fine print, and they cannot force you to call an international number or jump through unreasonable hoops to cancel. Tocancel recognizes this consumer protection framework as your lever for resolving disputes if the company refuses to honor your cancellation request.

Your right to a refund on unused service

If Securly renews your contract after you submitted a timely cancellation request, or if you cancel mid-year and the company refuses to prorate a refund, you have grounds to demand restitution under the Consumer Act. The DTI expects companies to refund unused service fees when a contract terminates early through no fault of the consumer.

Document every cancellation request you send to Securly with timestamps and copies of your email or written communication. This evidence is your proof of timely notice and protects you if you later need to escalate to the DTI.

How to cancel Securly step by step

Securly does not offer a self-serve cancellation button in your account dashboard. You must contact their support team directly using the methods and addresses outlined below. Tocancel recommends email submission because it creates a timestamped record that protects your school legally.

Step 1: confirm your contract renewal date

Before you send any cancellation request, you must know exactly when your contract renews. Locate your most recent Securly invoice or renewal notification in your school's records or administrative email account.

1. Check your school's billing records or finance department for your Securly invoice or contract document.
2. Identify the contract end date or renewal date on that document.
3. Count backwards 30 days from that date. This is your final cancellation deadline.
4. If the renewal date has already passed, you have missed the cancellation window for this cycle. In that case, proceed to your next annual renewal date and set a calendar reminder 35 days before it occurs.

Your contract renewal date is your north star. Without it, your cancellation request may not be honored if the company claims you did not meet the 30-day notice requirement.

Step 2: prepare your cancellation request in writing

Tocancel advises submitting your cancellation request by email because email provides proof of submission and the exact timestamp the company received your request. Phone calls leave no record and can lead to disputes about whether you actually requested cancellation.

1. Open a new email or formal letter document.
2. Include the following information:
   • Your school's legal name and address in the Philippines.
   • Your school's Securly account number or billing email address associated with the account.
   • Your school's current contract end date (the date you identified in Step 1).
   • A clear statement: "I request non-renewal of our Securly contract effective [contract end date]. Please confirm receipt of this cancellation notice."
   • Your name, title (e.g., school administrator), and direct contact information.
   • The date you are sending the request.
3. Keep the message professional and factual. Do not include complaints or demands for refunds in this initial request; your goal is to secure cancellation first.

A clear, timestamped written record protects your school and gives you leverage if the company later claims they never received your cancellation notice.

Step 3: submit your cancellation request to Securly

Securly operates a US-based support team with no local Philippines office. Send your written cancellation request to the primary support address and the contract administration address simultaneously to ensure Securly receives it.

1. Email your cancellation request to [email protected] with a clear subject line: "Cancellation request - [Your School Name] - Account [Your Account Number]".
2. Also email your request to the contract address listed in Securly's Service Agreement. As of October 2024, legal and contract matters are directed to their Charlotte, North Carolina headquarters. Send a copy to that address as well.
3. If you do not have the exact contract address, call Securly's main line at +1 (855) 732-8759 during Eastern Time business hours (Monday to Friday, 8 am to 8 pm ET) and ask: "What is the correct mailing or email address for contract cancellations?" Write down the response.
4. Send your request from an email address that your school monitors regularly so you receive Securly's confirmation response.

Sending to both email addresses ensures that even if one department delays, your cancellation request reaches someone authorized to act on it.

Step 4: request written confirmation within 48 hours

After you submit your cancellation request, Securly should respond within 2 business days confirming receipt and providing a cancellation reference number. If you do not receive a response within 48 hours, send a follow-up email.

1. Wait 48 hours after your first submission.
2. If you receive no response, send a follow-up email to [email protected] referencing your original submission date and requesting written confirmation within 24 hours.
3. Copy any school administrator or IT contact to the follow-up email so multiple people at your school have a record of the cancellation attempt.
4. Once Securly confirms your cancellation in writing, save that email and forward it to your school's finance department with a note: "Securly cancellation confirmed. Do not process renewal payments after [contract end date]."

Written confirmation from Securly is your proof that you cancelled on time and creates a paper trail that protects your school if an unwanted charge appears on your billing statement later.

Step 5: verify cancellation 14 days before your renewal date

Do not assume your cancellation is complete just because Securly sent a confirmation email. Two weeks before your contract was supposed to renew, log in to your Securly account or contact Securly directly to confirm that your account is scheduled for cancellation, not renewal.

1. Access your Securly account dashboard if you have login credentials. Look for any renewal notification or billing update.
2. If you see a renewal scheduled or a notice that billing will resume, send an urgent email to [email protected] referencing your previous cancellation request and asking why the renewal was not processed.
3. If you cannot access the account, email Securly asking for a status confirmation: "I submitted a cancellation request on [date]. Can you confirm that my account will not renew on [renewal date]? Please send a written status update."
4. Document the response and keep it with your cancellation request for your records.

This verification step catches any administrative error before charges hit your school's payment method and gives you time to escalate if Securly proceeds with an unwanted renewal.

What happens after cancellation

Once your cancellation is confirmed and your contract ends, your school's Securly account and all associated features will become unavailable. Plan your transition carefully to avoid disruption to student safety protocols or monitoring capabilities that your staff may depend on.

Access and data removal after your contract ends

On your contract end date, Securly will disable your account login and remove your access to student monitoring data, incident reports, and analytics dashboards. Your school will not be able to retrieve historical data from Securly after this date, so download any reports or logs you need before cancellation takes effect.

1. At least 7 days before your contract end date, log in to your Securly account and download any historical incident reports, monitoring logs, or analytics you want to retain for compliance or administrative records.
2. Export this data in PDF or CSV format and store it on your school's secure server or archive.
3. Confirm with your IT department that all device filtering rules and monitoring policies managed by Securly will be transitioned to an alternative tool or disabled entirely after the cancellation date.
4. Notify staff and administrators that Securly access will end on your contract end date so they do not rely on features that will no longer be available.

Tocancel emphasizes this planning step because many schools face disruption or compliance issues if they cancel Securly without first ensuring that essential safety or filtering functions transfer to another platform.

Checking for unwanted renewal charges

Even after you cancel, mistakes happen. Verify your school's billing statement 5 to 10 days after your contract end date to ensure Securly did not charge you for a renewal.

1. Check your school's credit card or bank statement for any Securly transaction after your contract end date.
2. If you see a charge, do not pay it. Forward your cancellation confirmation email from Securly and the unwanted charge to your bank immediately with a chargeback request.
3. Email Securly at [email protected] stating: "A Securly charge appeared on our account after our cancellation was confirmed. I have attached our cancellation confirmation. Please issue a full refund immediately."
4. Give Securly 10 business days to refund the charge. If they do not, escalate to your bank and pursue a formal chargeback.

Your school has the legal right to refuse payment for service you did not authorize, and your bank can reverse the charge if you provide proof of cancellation.

Refunds and billing corrections

Securly's refund policy depends on when you cancel relative to your billing cycle and whether the company made an error. Tocancel advises understanding your refund rights before you proceed with cancellation, especially if you are cancelling mid-year.

Mid-year cancellation and prorated refunds

If you cancel before your 12-month contract year is complete, Securly typically does not offer automatic prorated refunds. However, your school may be entitled to a refund under Philippine consumer protection law if you can demonstrate that the service failed to meet contractual standards or that Securly breached the agreement.

1. If you are cancelling mid-year and want to request a prorated refund, include this request in your cancellation email: "We are cancelling on [date], which is [X] months before our contract renewal. We request a prorated refund for the unused service period of [amount in PHP]."
2. Securly may refuse this request, but documenting your request creates a record if you later need to file a complaint with the DTI.
3. If Securly refuses and you believe the refusal is unreasonable, contact the DTI Consumer Protection Group with copies of your cancellation request and Securly's response. The DTI can pressure the company to issue a refund based on Philippine consumer protection principles.

Your school's chances of obtaining a refund improve significantly if you can document that Securly failed to provide the service features you were paying for or that the company breached its contractual obligations.

What to do if Securly charges you after cancellation

If an unwanted renewal charge appears on your school's billing statement after you cancelled, act immediately. Do not pay the charge, and do not delay escalation.

1. Save the charge as evidence and take a screenshot or print the billing statement showing Securly's name and the transaction date.
2. Email Securly within 5 business days of seeing the charge: "An unauthorized Securly renewal charge of [amount] appeared on our account on [date]. We cancelled our contract on [date] and received confirmation. Please refund this charge within 10 days or we will pursue a chargeback with our bank."
3. If Securly does not refund within 10 business days, contact your school's bank and file a chargeback disputing the charge as unauthorized. Provide the bank with a copy of your cancellation confirmation email.
4. Keep all documentation and forward copies to the DTI if you wish to file a consumer complaint against Securly for unauthorized billing.

Your bank is required by Philippine banking regulations to investigate chargebacks and protect your school from fraudulent or unauthorized charges.

Common mistakes schools make when cancelling Securly

Cancellation is straightforward when you follow the right process, but many administrators trip over preventable errors that delay their cancellation or leave them vulnerable to unwanted charges. Tocancel has identified the most common pitfalls so you can avoid them.

Missing the 30-day deadline

The single most costly mistake is submitting your cancellation request fewer than 30 days before your renewal date. This error forces your school into another full year of contracts and thousands in unwanted charges.

• Do not wait until the last week of your contract term to cancel. Set a calendar reminder 35 days before your renewal date so you have a buffer.
• If your renewal date has already passed and you are now in your new contract year, identify your next renewal date immediately and schedule your cancellation request for 30 days before that date.
• If you are already past the 30-day window for this year, do not delay for the next cycle. Start the cancellation process now so you do not miss the deadline a second time.

Cancelling by phone without written confirmation

Phone calls are fast but create no paper trail. If you call Securly and request cancellation, the support representative may document your request internally, but you have no proof that you called on a specific date or that the company received your cancellation notice.

• Always follow up any phone cancellation request with a written email to [email protected] restating your request and referencing the phone call: "On [date] at [time], I called Securly at +1 (855) 732-8759 and requested cancellation of account [account number]. This email confirms that request in writing."
• Keep the email thread with that written confirmation for your permanent records.
• Email is your legal protection. Phone calls alone are insufficient if you need to prove you met the 30-day cancellation deadline.

Not downloading your account data before cancellation

After your contract ends, Securly permanently removes your account access and all associated data. If your school depends on historical incident reports, monitoring logs, or student wellness records for compliance documentation, you must download this data before your cancellation takes effect.

• Do not assume you can retrieve data after cancellation. You cannot. Log in to your Securly account at least 7 days before your contract ends and download all reports, logs, and records you need to keep.
• If you forget to download data and your account is deleted, you cannot recover it. Plan ahead.
• Work with your IT team to ensure any transition to a replacement tool happens before Securly access ends so you do not lose critical monitoring capability.

Failing to notify your IT department and finance team

Cancellation requires coordination across your school's IT, finance, and administration departments. If these teams do not know you cancelled Securly, they may miss important transition steps or fail to block an unwanted renewal payment.

• Forward your Securly cancellation confirmation email to your school's IT manager, finance director, and any other administrator responsible for monitoring billing or device management.
• Include a note: "Our Securly contract will end on [date]. Please do not approve any renewal invoices after this date. Confirm that our device filtering and monitoring has transitioned to [alternative tool] before cancellation takes effect."
• Ask for written acknowledgment that each department has received and understood the cancellation notice so there is no miscommunication later.

Should you stay or cancel: a decision checklist

Before you commit to cancellation, consider whether Securly truly no longer serves your school's needs or whether another solution might better fit your budget and priorities. Tocancel provides this checklist to help you make a confident, informed decision.

Use this checklist to validate your cancellation decision. If you answered "yes" to most questions in the "keep" column, consider whether you are cancelling impulsively or whether a different pricing tier might better fit your budget before you cancel entirely.

Contacting Securly to cancel: addresses and contact methods

Securly's support operations are based in the United States with no local Philippines office. Use these contact methods to submit your cancellation request and escalate if needed. Tocancel recommends email as your primary contact method because it creates a timestamped record.

Primary contact methods

Submit your cancellation request by email to both the general support address and the contract administration address to ensure receipt and processing.

• Email (general support): [email protected] - Use this address for your initial cancellation request. Include your school name, account number, and contract end date clearly in the subject line.
• Phone (US-based support): +1 (855) 732-8759 - Available Monday to Friday, 8 am to 8 pm Eastern Time. Call this number during ET business hours if you need to speak with a representative. However, always follow up with a written email confirmation of your phone request.
• Mailing address (contract administration): As of October 2024, Securly's Charlotte headquarters handles contract-related matters. Request the exact mailing address by calling +1 (855) 732-8759 and asking: "What is the mailing address for contract cancellation requests?" Write down the response and send your cancellation letter by postal mail to that address. Send it by registered or tracked mail so you can confirm delivery.

Time zone considerations for philippine schools

Securly's support operates Monday to Friday, 8 am to 8 pm Eastern Time (ET). The Philippines is 12 to 13 hours ahead of Eastern Time depending on daylight saving, which means:

• Philippine business hours (9 am to 5 pm) align with Securly support hours late at night or early morning ET.
• If you call Securly during Philippine daytime, you will reach their support team at 9 pm to 5 am ET, outside regular support hours.
• Email is more reliable because your message is timestamped and does not depend on real-time availability.
• Send your cancellation email during your Philippine business hours (morning or early afternoon). Securly will receive it and respond the next business day ET.

If Securly does not respond or refuses to cancel

If Securly ignores your cancellation request or claims they never received it, escalate to the Department of Trade and Industry (DTI) Consumer Protection Group. Your cancellation right is backed by Philippine law, and the DTI can compel the company to honor your request.

• File a complaint with the DTI at www.dti.gov.ph or visit your local DTI office. Provide copies of your cancellation request emails, confirmation responses (or lack thereof), and your contract terms.
• State clearly in your complaint: "Securly failed to honor my timely cancellation request and attempted to renew my contract in violation of the Consumer Act of the Philippines."
• The DTI will investigate and pressure Securly to comply. This escalation typically resolves the matter within 30 to 60 days.

Take control of your school's Securly contract today

Securly's automatic renewal clause is designed to favor the company, but you have the legal right and the practical tools to cancel on your terms. The 30-day non-renewal notice requirement is not a suggestion or a negotiation point. It is a contractual obligation that binds Securly to honor your cancellation request if you submit it on time.

Your school's budget is too important to lose to missed deadlines or administrative confusion. Follow the step-by-step process outlined in this guide: confirm your renewal date, prepare a written cancellation request, send it to both email addresses, request written confirmation, and verify cancellation two weeks before your contract ends. Document every step and keep copies of all email correspondence.

If Securly refuses to cancel, ignores your request, or charges you after you cancelled, the Consumer Act of the Philippines and the DTI Consumer Protection Group are your enforcement tools. Your legal position is strong, and you are not alone. Tocancel has helped thousands of consumers and organizations cancel unwanted subscriptions and recover from unauthorized charges. Tocancel's expertise in consumer protection and subscription management ensures that you know your rights and can act with confidence to reclaim your school's budget from unnecessary software expenses.

Start today: locate your Securly renewal date, set a calendar reminder for 30 days before it, and draft your cancellation email. Your school's financial health depends on the action you take right now.