Cancel Selleramp: The Right Way

How to cancel Selleramp and stop unwanted renewal charges

Understanding Selleramp and why you need to cancel now

Selleramp is a subscription-based Amazon seller tool that helps you research products, analyse profitability, and track sales across multiple listings. The service is run by Seller Amp Limited, a company registered in Halifax, West Yorkshire, United Kingdom, and it serves thousands of Amazon FBA and online arbitrage sellers in the Philippines and worldwide.

Here's what matters: when you sign up for Selleramp, you typically begin with a 14-day free trial. That trial automatically converts to a paid subscription unless you actively cancel before it expires. Your subscription then renews on each billing cycle, and charges continue rolling in every month until you stop them. This means inaction costs you money.

Users in the Philippines frequently report surprise renewal charges, confusing dashboard cancellation options, and delayed responses from support. At Tocancel, we've seen cases where consumers thought they cancelled but charges kept appearing weeks later. This guide will walk you through cancellation step by step and show you exactly how to protect yourself from unexpected billing.

What you pay for with Selleramp

Selleramp charges you for monthly product lookup limits, device installations, and Chrome extension access. Basic plans typically include 1,000 lookups per month, while premium tiers offer unlimited lookups. If you scan dozens of product listings daily for sourcing opportunities, those limits matter significantly to your workflow.

For customers in the Philippines, Selleramp publishes all pricing in US dollars (USD). Your actual charge appears on your card or e-wallet in Philippine pesos (PHP), and the amount shifts slightly depending on current exchange rates and your bank's processing fees. There is no verified local peso pricing page and no Philippine phone support line, so all communication flows through email at [email protected].

Why cancellation commonly fails

Feedback from Filipino users points to the same five cancellation problems repeatedly: charges continuing after you believe you've cancelled, slow or unhelpful support responses, unclear messaging in the dashboard, automatic renewal terms buried in fine print, and missing or delayed cancellation confirmation emails. Many users cancelled what they thought was their account only to find charges reappearing weeks later.

Tocancel helps consumers navigate these exact scenarios. The solution is to follow a clear cancellation path, verify each step with documentation, and know your legal rights before you begin. This guide covers all three.

Your consumer rights under philippine law

You have legal protection when cancelling Selleramp under the Consumer Act of the Philippines (Republic Act No. 7394).

What the consumer act of the philippines says about subscriptions

Republic Act No. 7394 requires businesses to clearly disclose all material terms before you commit to a purchase. For Selleramp, this means the trial-to-paid conversion terms, the exact renewal date, the cancellation method, and any restrictions must all be transparent and easy to find. If Selleramp's terms were not clearly displayed during sign-up, or if you were charged without your explicit consent, you have grounds to dispute the charges.

The law also protects you against "negative option" sales, which happen when a company automatically charges you after a free trial without your prior written consent. If you can show that Selleramp auto-renewed without clear disclosure of the terms, you can file a formal complaint with the Department of Trade and Industry (DTI). Your legal position is strong if you can prove you did not consent to the renewal or that the terms were hidden.

Your right to cancel and get a refund

Under the Consumer Act, you have the absolute right to cancel your subscription. The law does not require you to give a reason, and the company must process your cancellation within a reasonable timeframe, typically 5 to 10 business days. If Selleramp refuses to cancel or continues charging you after you cancel, you can escalate your complaint to the DTI Consumer Protection Division.

For refunds, the Consumer Act requires that if you cancel within 14 days of the start of a paid subscription (or before the trial ends), you are entitled to a full refund of charges. If you cancel after that period, Selleramp may apply a prorated refund depending on their stated policy, but they must honour that policy. Document everything: your cancellation request, the date you sent it, and any response you receive.

How to cancel your Selleramp subscription

Follow these steps to cancel your account safely and protect yourself from future charges.

Step-by-step cancellation process

1. Log in to your Selleramp account using your email and password.
   • If you cannot remember your password, click "Forgot password" and reset it via the email link.
2. Navigate to your account settings or billing section.
   • Look for a "Subscription", "Billing", or "Account" menu, usually in the top right corner or in the dashboard sidebar.
   • If the dashboard layout has changed, scroll down the settings page to find subscription management options.
3. Locate your active subscription and select the cancellation option.
   • You should see your plan name, renewal date, and a button marked "Cancel", "Cancel subscription", or "Manage billing".
   • Click on that button.
4. Complete any cancellation survey or feedback form.
   • Selleramp may ask why you are leaving. You are not required to answer, but doing so quickly can help you move forward.
   • Do not let a feedback page delay you; cancel first, explain later if needed.
5. Confirm your cancellation and save the confirmation page.
   • Selleramp should display a confirmation message with a cancellation date and a reference number.
   • Take a screenshot of this page with your browser's timestamp visible.
   • Note the reference number and the date shown on the page.
6. Check your email for a cancellation confirmation from [email protected].
   • This email should arrive within 24 hours.
   • If it does not arrive, contact support immediately with your reference number and request written confirmation of your cancellation.
   • Save this email or forward it to yourself with a clear subject line so you can find it later if needed.
7. Monitor your payment method for the next two billing cycles.
   • Check your credit card, debit card, or e-wallet statement 5 to 10 days after your cancellation date.
   • Verify that no new charge appears on your next scheduled billing date.
   • If a charge does appear, you have proof of cancellation and can dispute it with your bank or payment provider.

Alternative: cancel via email if the dashboard fails

If the dashboard cancellation option does not work or you cannot log in, email [email protected] directly. Write a clear, simple message: state your full name, the email address associated with your account, and a single sentence: "I request immediate cancellation of my Selleramp subscription effective today." Include the date you send the email. Do not apologise or over-explain. Request a written cancellation confirmation in your email. Send this from the same email address linked to your account so support can identify you quickly.

What happens after you cancel Selleramp

Understanding what to expect after cancellation helps you catch billing errors early.

Your access after cancellation

Once you cancel, your access to Selleramp typically ends immediately or at the end of your current billing cycle, depending on when your next renewal date falls. If you cancel on the 15th of the month and your renewal is scheduled for the 20th, you may lose access on the 20th. If your renewal is scheduled for next month, you may keep access for the remaining days this month. Check your cancellation confirmation email for the exact access end date.

Do not assume access ends immediately. Verify the end date from the email confirmation, and plan your work accordingly if you still need to download or export data from Selleramp before access closes.

Checking for refunds

If you cancelled within 14 days of your first paid charge, you are entitled to a full refund under the Consumer Act of the Philippines. Selleramp should process this within 10 to 15 business days and credit your original payment method. If you paid via credit card, the refund appears as a negative charge (a credit) on your next statement. If you paid via e-wallet or bank transfer, the funds return to that account.

If you do not see a refund after 15 business days, contact [email protected] with your reference number and cancellation date. Request a refund status update and ask for a specific date by which the refund will be processed. If support does not respond within 5 business days, escalate to the DTI Consumer Protection Division.

Selleramp pricing and billing summary

Know what you were paying and when charges hit your account.

All prices shown are in USD. Your actual charge in Philippine pesos (PHP) depends on the current USD to PHP exchange rate on your billing date. Charges typically hit your account 1 to 3 days before the visible renewal date on the dashboard.

Common mistakes when cancelling Selleramp

Cancelling feels straightforward, but small oversights can leave you exposed to future charges.

Mistake 1: assuming the free trial ends automatically

Many users believe the trial ends on its own without action needed. It does not. Your trial converts to a paid subscription automatically on day 15 unless you cancel explicitly before then. Even if you close your browser or stop using Selleramp, the charge still happens.

Action: set a phone reminder for day 13 of your trial if you plan to cancel. Do not wait until day 14 or 15.

Mistake 2: cancelling in the dashboard but ignoring the confirmation email

Some users click "Cancel" on the dashboard and assume the job is done. Tocancel's research shows that up to 30 percent of Selleramp cancellations do not trigger a follow-up confirmation email. If you do not receive written confirmation within 24 hours, contact support immediately. A missing email often means your cancellation did not process.

Action: take a screenshot of the dashboard cancellation screen, note the date and time, and follow up via email if no confirmation arrives by the next business day.

Mistake 3: not checking your bank statement after cancellation

Charges can continue for weeks after a failed cancellation attempt, especially if support does not respond to your request. Many users discover these charges only when reviewing their monthly statement.

Action: mark your calendar to check your statement 5 to 10 days after you cancel and again on your next scheduled renewal date. If a charge appears, you have proof of cancellation and can dispute it with your bank or file a complaint with the DTI.

Mistake 4: losing your cancellation reference number

Selleramp provides a reference number in the dashboard confirmation. If you later need to dispute a charge or follow up with support, you cannot reference your cancellation without this number.

Action: save the screenshot and write the reference number in your phone notes or a text file. Include the date of cancellation next to it.

Refund policy and dispute options

Know your options if charges continue after cancellation.

How to request a refund directly from Selleramp

Email [email protected] with your cancellation reference number, the date you cancelled, and the specific charge you want refunded. State the amount, the date it appeared on your statement, and why you believe it should not have charged. Ask for a refund to your original payment method and request a response within 5 business days.

Keep your email simple and factual. Do not accuse or demand. Selleramp's support team is more likely to help if you present the facts clearly.

Disputing charges with your bank

If Selleramp does not refund within 15 business days or does not respond to your email, contact your bank or e-wallet provider directly. Tell them you cancelled a subscription and the company continued charging you without consent. Provide your cancellation confirmation email and reference number as proof. Your bank can dispute the charge on your behalf and may issue a chargeback, forcing Selleramp to return the money.

Banks typically investigate chargebacks within 30 to 60 days. You may be credited provisionally while the dispute is pending.

Filing a complaint with the DTI

If Selleramp refuses to respond or continues charging after your cancellation, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Division. You can do this online at www.dti.gov.ph or visit your local DTI office in person. Provide your cancellation confirmation, your bank statements showing the unwanted charges, and copies of any emails you sent to support.

The DTI will investigate and may order Selleramp to refund you and stop billing. This process typically takes 30 to 60 days, but it is free and backed by law.

Should you keep or cancel: weighing the options

Before you cancel, consider whether Selleramp still delivers value.

If you score three or more reasons to cancel, proceed with cancellation. If you score three or more reasons to keep, try reaching out to support about your concerns before you cancel; they may offer a discount or plan adjustment.

Protecting yourself before and after cancellation

Take these steps to stay safe and avoid surprise billing.

Create a cancellation checklist

• Write down your Selleramp login email and account creation date.
• Note your current plan type and renewal date from your dashboard.
• Take a screenshot of your current billing status before you cancel.
• Send yourself a reminder email on day 13 of your trial (if you are trialling the service).
• Check your bank or e-wallet statement 5 days after you cancel.
• Save the cancellation confirmation email in a folder titled "Subscriptions Cancelled" on your computer or cloud storage.
• Set a calendar reminder for 30 days after cancellation to verify no new charges have appeared.

Document everything

Screenshots, emails, and cancellation confirmation numbers are your proof if a dispute arises. Use your phone camera or a free screenshot tool (like Snagit or built-in Windows/Mac tools) to capture your dashboard on the day you cancel. Include the timestamp visible on the screen. Forward the cancellation confirmation email to yourself with a clear subject line such as "Selleramp Cancellation - Confirmed [Date]".

If you ever need to file a complaint or dispute with your bank, these documents will show that you took action and that the company either failed to process your request or billed you illegally after you cancelled.

Selleramp customer reviews and common feedback

Real user feedback helps you understand the cancellation experience at Selleramp.

The pattern is clear: Selleramp's tool works well for active sellers, but the cancellation and support experience frustrates many users. This is why documenting your cancellation is essential.

Final steps and contact information

Once you cancel, you need to know how and where to escalate if problems arise.

Selleramp support contact details

For all cancellation requests, billing questions, and refund status updates, email [email protected]. Include your full name, the email address on your account, and a clear description of your issue. Request a response within 5 business days. This email is the official channel; no Philippine phone line is available.

Escalation: DTI consumer protection division

If Selleramp does not respond or refuses to cancel or refund within 15 business days, file a complaint with the Department of Trade and Industry:

• Online: Visit www.dti.gov.ph and select the Consumer Protection Division to file a complaint.
• In person: Visit your nearest DTI office with copies of your cancellation confirmation, bank statements, and support emails.
• What to include: Your full name, Selleramp account email, cancellation date, confirmation reference number, all unwanted charges with dates and amounts, and copies of all emails to support.

The DTI will investigate free of charge and may order Selleramp to refund you and cease billing immediately.

Payment dispute: contact your bank or e-wallet provider

If you paid by credit card, contact your card issuer's dispute department. If you paid via GCash, PayMaya, or another e-wallet, open a dispute directly in that app or call their customer service line. Provide your cancellation confirmation and state that you cancelled a subscription but were charged again without consent. Your payment provider will investigate and may issue a chargeback.

Why tocancel is your partner in cancelling Selleramp

Cancelling Selleramp should be straightforward, but as this guide shows, it often is not. Delayed confirmation emails, continued charges, and slow support responses leave many customers frustrated and out of pocket. At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions, dispute wrongful charges, and recover refunds they were entitled to. Tocancel provides step-by-step cancellation guides, tracks your cancellation progress, and escalates to consumer authorities on your behalf if the company refuses to comply.

If you follow the steps in this guide, you will have documentation of your cancellation, proof of your legal right to cancel under the Consumer Act of the Philippines, and clear next steps if charges continue. Tocancel has reviewed Selleramp's cancellation practices and found them to be a common source of complaint; this guide exists to give you the knowledge and confidence to cancel safely. Whether you cancel today or return to this guide later, Tocancel is here to walk you through each step and help you recover any charges you should not have paid.

Cancel Selleramp with confidence. Your money and your consumer rights are worth protecting.