Cancel Showingtime: The Right Way

How to cancel Showingtime and protect yourself from phantom charges in the philippines

Why Showingtime users in the philippines struggle to cancel

Showingtime is a cloud-based property showing software built for real estate agents and brokerages to manage appointment scheduling, listing coordination, and showing feedback. Your brokerage likely enrolled you as part of a team platform decision. The problem: Showingtime operates from Chicago, Illinois, with customer support available only during US Central Time hours. When you need help at 2 pm Philippine Standard Time, their support team is offline until the next morning.

This time zone mismatch creates real friction for Philippine users. You cannot reach support when most issues surface, billing charges appear in unclear terms, and cancellation instructions are buried or non-existent. Most agents discover the hard way that Showingtime is governed by US law, not Philippine law, which complicates your rights if something goes wrong.

The timezone trap that delays cancellation

Showingtime's support hours run from 7 am to 8 pm Central Time, Monday through Friday, and 8 am to 5 pm Central Time on weekends. In the Philippines, this means support goes offline at approximately 1 am Philippine Standard Time. If you discover an unwanted charge at noon Manila time, you cannot contact support for 13 hours. By then, your banking day may be over, making it harder to dispute or stop a charge in real time.

This delay becomes dangerous during billing cycles. Many Philippine users miss their cancellation window because they cannot reach support fast enough to confirm the cancellation before the next charge posts. Tocancel advises keeping detailed records of every communication attempt, including timestamps, because this lag is evidence you acted in good faith.

Hidden costs and unclear billing cycles

Showingtime does not publish transparent PHP pricing on its public website for Philippine users. Most subscription costs are revealed only after you sign up or through email confirmations that may not spell out exact amounts, billing dates, or how long your contract runs. This opacity violates the spirit of Philippine consumer protection law, which requires companies to disclose all material terms before you agree.

The real trap: auto-renewal clauses. Many users think they are signing up for a free trial or a single month. Instead, Showingtime auto-renews your subscription on a recurring schedule unless you cancel before the billing date. Without clear notification of that date, you end up paying charges you did not authorize. This is exactly the scenario Tocancel helps consumers document and dispute.

Your consumer rights under philippine law when canceling Showingtime

The consumer act of the philippines protects your cancellation right

The Consumer Act of the Philippines, Republic Act No. 7394, is your legal foundation. This law requires companies to disclose all material contract terms clearly, including price, payment frequency, and cancellation procedures. Showingtime must tell you how much you will be charged, when the charge will post, and exactly how to cancel without penalty.

Your legal position is clear: you have an absolute right to cancel any subscription service in the Philippines. No company can lock you into a perpetual contract or charge you after cancellation without explicit, informed consent. If Showingtime breaches this right, you can file a formal complaint with the Department of Trade and Industry (DTI), the government agency that enforces consumer protection nationwide.

What to do if Showingtime charges you after cancellation

If you cancel Showingtime and a charge still appears on your bank statement or credit card, you have multiple remedies. First, contact your bank or credit card company immediately and dispute the charge as unauthorized. Provide your bank with documentation of your cancellation request, including email confirmations, screenshots, or support chat logs that prove you cancelled before the charge date.

Second, file a formal complaint with the Department of Trade and Industry. You can submit complaints online at dti.gov.ph or visit your nearest DTI regional office. The DTI will investigate Showingtime's conduct and can order a refund if the company violated the Consumer Act. This process typically takes 30 to 90 days but carries real enforcement power. Tocancel recommends keeping all receipts, billing statements, and cancellation confirmations because these become your evidence in a DTI complaint.

How to cancel Showingtime step by step

Cancellation methods and contact channels

Showingtime does not offer a simple "Delete Account" button in most user dashboards. You must contact support directly to cancel. Here are the official channels to use.

1. Email support at their general inbox (typically found under "Contact Us" on their website or in your account welcome email)
   • Subject line: "Request to cancel my Showingtime account effective [date]"
   • Include your full name, email address, account number, and the date you want cancellation to take effect
   • Ask for written confirmation of cancellation
2. Use the in-app support chat or help ticketing system if available
   • Take screenshots of your entire conversation before closing the chat
   • Request a ticket number and follow-up email confirmation
3. Contact your account manager or brokerage liaison if you signed up through a team enrollment
   • Your brokerage may manage all subscriptions for agents
   • Ask your broker to initiate cancellation on your behalf
   • Request written proof from your broker that they have submitted a cancellation request
4. Escalate to the DTI if Showingtime refuses to respond or confirm cancellation
   • File a formal consumer complaint at dti.gov.ph
   • Reference your cancellation request date and the lack of response

Timing your cancellation correctly

Cancellation timing is critical because Showingtime charges on a specific billing cycle date. If your billing date is the 15th of each month and you cancel on the 16th, you have already been charged for the next month. You must cancel before your billing date arrives.

Calculate your cancellation deadline by checking your last invoice or billing confirmation email. If you were charged on 15 January, your next charge will post around 15 February unless you cancel by 14 February. Submit your cancellation request at least 5 business days before that date to account for processing delays and timezone issues. Tocancel emphasizes submitting cancellation by written email or support ticket because these create a timestamped record.

Refunds and post-cancellation billing protection

How to recover charges after Showingtime cancellation

If Showingtime charges you after your cancellation date, you are entitled to a full refund under the Consumer Act. Here is how to claim it.

1. Request a refund in writing from Showingtime within 30 days of the unauthorized charge
   • Email support with your cancellation confirmation and the disputed charge details
   • Ask for a refund to your original payment method
   • Request written confirmation of the refund and expected timeline
2. If Showingtime refuses or does not respond within 14 days, dispute the charge with your bank
   • Contact your bank or credit card company's dispute department
   • Provide a copy of your cancellation request and the unauthorized charge
   • Banks typically resolve disputes within 30 to 60 days
3. File a complaint with the DTI if the refund is refused or the dispute is unsuccessful
   • The DTI can order Showingtime to refund your money plus administrative fines
   • This remedy is free and does not require a lawyer

Protecting your account from accidental re-enrollment

After you cancel, Showingtime may attempt to re-enroll you if your brokerage auto-enrolls new team members or if you accidentally log in during a promotional period. Once cancellation is confirmed, take these steps to prevent surprise charges.

• Request that Showingtime mark your account as "Do Not Reactivate"
• Ask your brokerage broker to note in your file that you have cancelled
• Set a calendar reminder to check your bank statement 30 days after cancellation to confirm no new charges appear
• If a new charge appears, dispute it immediately and reference your previous cancellation confirmation

Pricing and what you pay with Showingtime

Subscription costs in the philippines

Showingtime's public pricing page does not list PHP amounts for Philippine users. Most pricing is custom-quoted based on the number of agents, brokerages, and features required. However, typical annual costs for small to mid-size brokerages in the Asia-Pacific region range from USD 100 to USD 500 per month depending on usage. At current exchange rates (approximately 56 PHP per 1 USD), this translates to roughly 5,600 to 28,000 PHP monthly, though your exact cost may differ.

Why you may want to cancel Showingtime

You should consider cancelling Showingtime if any of these apply: you switched brokerages, you moved to a competitor platform, the time zone support gap disrupts your workflow, you discovered hidden charges, or you found a cheaper alternative. Many Philippine agents switch to local property management apps that offer PHP pricing and 24-hour support in your time zone.

If you are only using Showingtime for appointment scheduling, email or WhatsApp scheduling may be sufficient and cost-free. Before you cancel, audit how much time Showingtime actually saves your team. If the answer is "minimal," cancellation makes financial sense. Tocancel advises running this calculation honestly because many users keep subscriptions out of habit rather than necessity.

Common mistakes to avoid when canceling Showingtime

Mistakes that delay cancellation or cost you money

Cancelling a subscription feels stressful, especially when time zones and language barriers are involved. Here are the traps that slow you down.

• Assuming you cancelled because you stopped using the app. Inactivity does not automatically cancel your subscription. You must explicitly request cancellation in writing.
• Contacting the wrong email address. Generic "[email protected]" emails may go unanswered for days. Find the specific support or billing email in your welcome email or account settings.
• Cancelling during a holiday or weekend when support is closed. If you cancel on a Friday evening Manila time, expect your request to be processed on Monday Chicago time, which may be too late for your billing cycle.
• Not asking for written confirmation. A verbal confirmation or chat log screenshot is not legally binding. Always request a confirmation email that states your cancellation date and final billing date.
• Forgetting to cancel before the billing date. Once Showingtime charges you for the next cycle, you enter a refund process instead of a simple cancellation. This takes longer and is harder to dispute.
• Using the in-app delete button if one exists, without following up with support. Some systems delete local account data but keep the subscription active for billing purposes.

What to do if Showingtime says you cannot cancel

If Showingtime claims you are locked into a long-term contract or cannot cancel until a certain date, ask for written proof. Under Philippine law, any contract restriction must be clearly disclosed in your initial agreement. If you were not explicitly told at signup that you have a mandatory commitment period, that restriction is not legally enforceable.

If you paid an upfront annual fee or signed a multi-year deal, early cancellation may incur a penalty. However, this penalty must also be disclosed. Review your signup email and invoice line-by-line. If the contract mentions penalties but does not specify an amount or refund schedule, the penalty is likely unenforceable under the Consumer Act. Tocancel recommends documenting this vague language and referencing it in your DTI complaint.

After cancellation: what to expect and how to verify

Timeline after you submit your cancellation request

After you submit your cancellation request, here is what should happen.

1. Within 1 business day: Showingtime support acknowledges your request and provides a ticket number or confirmation email
2. Within 5 business days: You receive written confirmation of your cancellation effective date and final billing date
3. On or before your final billing date: Your account access is suspended or disabled
4. 2-7 days after your final billing date: No new charge appears on your card or bank statement
5. If a final charge is needed to settle partial-month usage: Showingtime emails you an invoice explaining the prorated amount (if applicable)

If you do not receive a confirmation email within 5 business days, send a follow-up message and include the phrase "Failure to respond may result in a complaint to the Department of Trade and Industry." This escalation language typically gets faster replies.

Verification checklist after Showingtime cancellation

Do not assume you are cancelled until you verify. Complete these checks after your cancellation effective date.

• Check your email for a final confirmation or invoice from Showingtime dated after your cancellation request
• Log into your Showingtime account; you should see a "This account is inactive" or "Cancelled" message, or be unable to log in
• Review your bank statement or credit card one week after your cancellation effective date to confirm no new charge posted
• If a final charge does appear, verify it matches the prorated amount Showingtime quoted (if applicable)
• Save all cancellation confirmation emails, bank statements, and account screenshots in a folder for 12 months

When to escalate to the department of trade and industry

Signs you should file a formal DTI complaint

You should escalate your cancellation issue to the DTI if Showingtime exhibits any of these behaviours: refuses to acknowledge your cancellation request, charges you after your cancellation date, does not provide written confirmation after 7 business days, or demands payment for a penalty clause that was not clearly disclosed at signup.

Filing a DTI complaint is free and does not require a lawyer. Visit dti.gov.ph, download the consumer complaint form, and submit it online or in person at your nearest DTI regional office. Include copies of all emails, screenshots, and billing statements. The DTI will contact Showingtime and demand a response within 15 days. If Showingtime fails to respond or refuses to refund you, the DTI can order the refund and impose administrative fines on the company.

Comparing Showingtime to other property showing software

Alternatives for philippine real estate agents

Your cancellation address and escalation contact

Where to send formal cancellation or complaint correspondence

Send your formal, written cancellation request to the following Showingtime address. Sending cancellation by certified mail or registered mail creates an undeniable proof-of-delivery record.

Showingtime Corporate Headquarters:
227 W. Monroe Street, Suite 2100
Chicago, Illinois 60606
United States

Email (if address provided on your account):
Check your welcome email or account dashboard for the specific support or billing email address.

If Showingtime does not respond to your cancellation request or disputes your claim, escalate to the Department of Trade and Industry (DTI), which enforces the Consumer Act of the Philippines nationwide.

Department of Trade and Industry (DTI):
Consumer Protection Group
Website: dti.gov.ph
Online complaint portal: https://www.dti.gov.ph/consumer
You can also visit your nearest DTI regional office.

Summary: take action now to cancel Showingtime with confidence

Cancelling Showingtime as a Philippine user is entirely within your rights under the Consumer Act. The company must disclose all charges, allow you to cancel without penalty, and honour your cancellation date. The time zone gap and lack of local support should not prevent you from exercising that right.

Start today by emailing Showingtime support with a clear cancellation request, including your account details and desired cancellation date at least 5 business days before your next billing date. Request written confirmation. Save every response. If Showingtime delays, refuses, or charges you after cancellation, file a complaint with the DTI immediately. You have legal leverage; use it.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute phantom charges, and reclaim money wrongly taken. The resources and guidance on Tocancel are designed to empower you to act with confidence. Your subscription, your timeline, your choice. Cancel Showingtime on your terms, not the company's. Tocancel stands with you at every step.