Cancel Solidworks: Step-by-Step Guide

How to cancel Solidworks in the philippines and protect your refund

Understanding Solidworks and why cancellation matters

Solidworks is a professional 3D CAD (computer-aided design) platform built for engineers, product designers, and manufacturing teams who need to create detailed assemblies, technical drawings, simulations, and complex design workflows. Unlike consumer software you download and use immediately, Solidworks operates through a reseller-based model in the Philippines, which means you cannot simply click "cancel" inside the application. Instead, you must contact an authorized reseller or the global support team directly, and that process is where many users lose track of their refund rights.

The software is owned by Dassault Systèmes, a major French technology company, and it is sold primarily through annual or quarterly subscription plans rather than month-to-month options. For Philippine users, this creates a real challenge: direct cancellation through the Solidworks platform itself is not possible. You must reach out to a local Value Added Reseller (VAR) or authorized distributor, and understanding this upfront protects you from surprise charges and helps you recover any refund you are entitled to claim.

At Tocancel, we have guided thousands of consumers through corporate software cancellations, and Solidworks is one of the trickiest because the process is intentionally indirect and time-sensitive. This guide walks you through your cancellation rights, the steps to take, and how to avoid common traps that cost users money.

Who uses Solidworks and what they pay for

Solidworks users range from individual makers and student designers to large manufacturing teams with dozens of licenses. The subscription covers core CAD functions such as part modeling, assembly design, technical drawing creation, cloud collaboration, rendering, simulation tools, routing features, and access to the 3DEXPERIENCE cloud platform.

Pricing varies dramatically depending on the plan you choose. Here is what you are likely paying:

If you purchased an annual plan within the last 15 days and you are unhappy with your purchase, you have a legitimate right to request a full refund. That 15-day window is non-negotiable under Solidworks' own policy. Count from your purchase date, not from when you first logged in, and act immediately if you fall within this window.

Why Solidworks cancellation is different in the philippines

In the Philippines, Solidworks does not maintain a large direct customer support operation. Instead, the company works through authorized resellers and regional partners such as CADCentric Solutions Inc., local distributors, and regional offices. Your cancellation request will go to the company that sold you the license, not to Solidworks directly, which means response times are slower and support hours are limited to business days.

This reseller model creates friction because you are not canceling with Solidworks; you are canceling with the intermediary that provided your license. One common contact point for Philippine users is [email protected], available Monday to Friday, 8:00 AM to 5:00 PM local time. Understanding this structure upfront helps you know exactly where to direct your cancellation request and what timeline to expect.

Your consumer rights under philippine law

This section explains the legal protections that apply to your Solidworks subscription and how to enforce them if the company refuses to honor your cancellation.

The consumer act of the philippines and your protection

Your legal position: The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel a subscription contract within a reasonable timeframe if the company has not clearly disclosed the terms or if the cancellation terms are unfair.

Under the Consumer Act, you have the right to receive clear, upfront information about cancellation terms, charges, and refund policies before you commit your money. If Solidworks or its reseller obscures these terms, fails to provide cancellation methods, or charges you a cancellation fee without your explicit consent, you have grounds to file a complaint with the Department of Trade and Industry (DTI).

The 15-day refund guarantee is a consumer protection standard that Solidworks itself recognizes. If the company refuses to refund you within 15 days of purchase, and you have made no significant use of the software, you can escalate your complaint to the DTI's Alternative Dispute Resolution (ADR) office. This is a free service that investigates company misconduct and can order a refund on your behalf.

Key rights you hold as a Solidworks subscriber

You have the right to cancel your subscription without penalty if you act within 15 days of purchase. You have the right to receive a full refund if you cancel within this window, provided you have not extracted significant value from the software. You have the right to transparent communication about renewal dates, recurring charges, and cancellation processes.

You also have the right to escalate your case to the DTI if Solidworks or its reseller refuses to honor these rights. The DTI Consumer Assistance and Settlement Office (CASO) handles complaints for free and has the authority to order the company to refund you and pay penalties. Keep all emails, receipts, and communications as evidence if you need to file a complaint.

How to cancel Solidworks step by step

This section walks you through the exact process to cancel your subscription, from identifying your reseller to submitting your cancellation request and securing your refund.

Step one: identify which reseller sold you your license

Your cancellation request must go to the company that sold you the license, not to Solidworks directly. Check your purchase receipt or confirmation email to find the reseller name and contact details.

1. Locate your original purchase confirmation email or invoice from the company you paid for Solidworks.
2. Note the company name, email address, and phone number listed on that invoice.
3. If you cannot find the receipt, check your credit card statement for the merchant name and use that to search for their website.
4. Common resellers in the Philippines include CADCentric Solutions Inc., Computrends, and local distributors in Makati, Mandaue, and Lapu-lapu.

Identifying the correct reseller saves you time and ensures your cancellation request reaches the right team on the first attempt.

Step two: gather proof of purchase and cancellation reasoning

Before you contact the reseller, prepare the documents you will need to speed up the cancellation process. This documentation becomes critical evidence if the company refuses to honor your request.

1. Collect your purchase receipt, invoice, and confirmation email from the date you bought the license.
2. Note the exact purchase date and the plan name (Makers, Standard, Premium, or Design Premium).
3. If you are within 15 days, highlight this fact clearly: "I purchased on [date], which is [X] days ago, and I am within the 15-day refund window."
4. Draft a short cancellation request email that includes your order number, email address, and the reason for cancellation (optional, but helps with processing).
5. Take screenshots of any billing or account pages that show your active subscription.

Having these documents ready before you reach out to the reseller prevents delays and demonstrates that you are a serious, organized customer who expects prompt action.

Step three: contact your reseller and submit your cancellation request

Send your cancellation request via email to the reseller contact address on your invoice. Email is preferable to phone calls because it creates a written record that you can use as evidence if the company refuses to comply.

1. Email the reseller with subject line: "Cancellation Request for Solidworks License - [Your Order Number]"
2. Include your full name, email address, order number, and the date you purchased the license.
3. State clearly: "I am requesting cancellation of my Solidworks subscription effective immediately. I am within the 15-day refund window and request a full refund to my original payment method."
4. Attach a copy of your purchase receipt and confirmation email.
5. Request written confirmation of the cancellation and an estimated refund timeline (typically 5-10 business days).
6. Send the email to the support address listed on your invoice; if that bounces, call the reseller phone number and ask for the correct cancellation email address.

A clear, documented cancellation request creates a paper trail that protects you and speeds up the refund process significantly.

Step four: track the cancellation and follow up

After you submit your cancellation request, do not assume the process is complete. Many resellers handle cancellations slowly unless you follow up actively.

1. Wait 2-3 business days for a response from the reseller confirming receipt of your request.
2. If you do not receive confirmation within 3 business days, send a follow-up email: "I submitted a cancellation request on [date] and have not received confirmation. Please confirm that my request has been processed."
3. Check your email inbox daily for updates about the refund status.
4. If the reseller asks for additional information, provide it immediately to avoid further delays.
5. Mark your calendar for 10 business days after cancellation; if the refund has not appeared by then, contact your bank or credit card issuer to file a dispute (called a chargeback).

Active follow-up ensures the reseller does not deprioritize your request and that your refund arrives on schedule.

Refund policy and timeline explained

This section clarifies what you should expect when your refund is processed and what to do if it does not arrive.

Understanding the 15-day refund guarantee

Solidworks offers a 15-day money-back guarantee on annual and quarterly plans, but not on monthly subscriptions. This means you have 15 calendar days from the purchase date to request a full refund, no questions asked. After 15 days, your refund eligibility becomes limited.

The 15-day clock starts on your purchase date, not on the date you first logged in or activated the software. If you purchased Solidworks on June 1st, your refund window closes on June 15th at midnight. Do not wait until day 14 to submit your cancellation request; submit it as soon as you know you want to cancel, because email delivery and processing take time.

Refund timeline after cancellation

After you submit your cancellation request, the refund process typically follows this timeline:

If your refund does not arrive within 10 business days, you have the right to contact your bank and file a chargeback (a formal dispute against the charge).

What if the reseller refuses to refund you

If the reseller refuses your refund request or ignores your emails, escalate immediately to Tocancel and to the Department of Trade and Industry.

1. File a complaint with the DTI Consumer Assistance and Settlement Office (CASO) online at www.dti.gov.ph or visit your nearest DTI office.
2. Provide copies of your purchase receipt, cancellation email, and the reseller's refusal to refund.
3. The DTI will investigate the company and can order a refund plus penalties at no cost to you.
4. In parallel, contact Tocancel for guidance on escalating this complaint to Dassault Systèmes directly.
5. File a chargeback with your bank or credit card issuer if 30 days have passed since you requested cancellation.

A DTI complaint is a formal lever that forces the company to respond; most resellers comply rather than face regulatory penalties.

Common mistakes to avoid when canceling Solidworks

Many users lose money or face delays because they make avoidable errors during the cancellation process. Here are the pitfalls that cost real money and how to sidestep them.

Mistake one: waiting too long after purchase

If you are unhappy with Solidworks, the urgency cannot be overstated. Every day you delay costs you money and erodes your refund rights. After 15 days, your refund entitlement drops sharply, and after 30 days, it often disappears entirely.

Do not assume you have time to "test" the software for a few weeks and then decide. The 15-day clock is your only protection. Submit your cancellation request on day 3 or 4 if you know you do not want the software, not on day 14.

Mistake two: canceling through the wrong contact

Solidworks does not have a Philippines customer support team that handles cancellations. If you email the global support address or call Dassault Systèmes directly, your request will be bounced back to the reseller anyway, wasting 5-10 days. Find the reseller contact on your invoice and send your cancellation request directly to them.

Mistake three: not keeping written records

Phone calls are easier, but they leave no evidence. If the reseller later claims you never requested a cancellation, or if they deny your refund, you will have no proof of your original request. Always use email, always attach receipts, and always ask for written confirmation of cancellation.

Mistake four: assuming the refund has been processed

Many users receive an email saying "your cancellation has been processed" and assume the refund is on the way. In reality, "processed" often means the account is closed, not that the refund has been issued. Refunds can take 5-10 business days to appear in your bank account. If 10 days pass with no refund, escalate to your bank immediately.

Mistake five: not escalating when the company refuses

If the reseller ignores your emails or refuses a refund you are entitled to, do not give up. File a DTI complaint immediately. Most users accept a "no" from the company and lose their money. The DTI has the power to force a refund; you just have to ask.

After cancellation: what to do next

Once your cancellation is confirmed and your refund is on the way, take these steps to fully close your Solidworks account and avoid future charges.

Secure your account immediately

Even after you cancel, your Solidworks license may remain active for a short time while the cancellation is processed. Take control of your account to prevent accidental use or future charges.

1. Change your Solidworks password to a random string you will not use again.
2. Remove any stored payment methods from your Solidworks account settings.
3. Log out of all Solidworks sessions and delete the software from your computer if you do not plan to use it.
4. Unsubscribe from any Solidworks email newsletters or promotional lists.

Monitor your bank account for charges

After cancellation, check your credit card or bank statement weekly for the next 30 days to ensure no further charges appear. Resellers sometimes fail to process cancellations correctly, and you need to catch phantom charges quickly.

1. Check your bank or credit card statement online at least twice per week for 30 days after cancellation.
2. If you see a new Solidworks charge, contact the reseller immediately with your cancellation email as evidence.
3. If the reseller does not respond within 2 business days, file a chargeback with your bank.

Verify the refund and resolve discrepancies

When your refund arrives, verify that the amount is correct and matches your original charge.

1. Check your bank statement for a credit equal to the full purchase amount (the PHP price from your invoice).
2. If the refund amount is partial or less than expected, contact the reseller immediately to ask why.
3. Resellers may deduct small "processing fees" without permission; if this happens, request that the deduction be reversed or escalate to the DTI.
4. Keep the refund confirmation and receipt for your records.

Taking these steps after cancellation ensures that you receive your full refund and that no hidden charges come back to haunt you later.

Why you should cancel Solidworks

This section helps you decide if cancellation is the right move for your situation.

Common reasons to cancel

Users cancel Solidworks for many legitimate reasons. You might cancel because the learning curve is steeper than you expected, the software is more expensive than competitor options, you found a cheaper alternative like Fusion 360 or FreeCAD, your design needs changed, or you simply do not have time to learn the platform right now.

Within the 15-day refund window, any of these reasons is valid, and you do not owe the company an explanation. Your right to cancel is absolute if you are within 15 days of purchase.

When you should hold on to your license

Solidworks is an industry-standard tool, and in some industries canceling it means you cannot collaborate with clients or colleagues. If your business depends on Solidworks for manufacturing, mechanical engineering, or industrial design work, canceling is not a practical option. Similarly, if you are learning Solidworks for a job or certification, the investment in the tool and your own learning time may justify keeping the subscription.

But if you are using Solidworks as a hobby or experimenting with it for a side project, the high cost and steep learning curve often justify canceling and switching to a free or cheaper alternative.

Pricing comparison: Solidworks versus alternatives

This section compares Solidworks pricing to similar 3D CAD tools so you can make an informed decision about whether the cost is worth it for your needs.

If cost is your main concern, Fusion 360 is a legitimate alternative that costs less than one-third of Solidworks Standard and includes cloud collaboration. FreeCAD is completely free. For professional engineering teams, Solidworks is often the industry standard, and canceling may not be practical. Make your decision based on your actual workflow, not on the software alone.

Contact information and escalation addresses

Use these addresses to submit your cancellation request or escalate a complaint if the reseller refuses to comply.

Primary Solidworks reseller in the philippines

SolidWorks.ph main office: La Aldea Buena, Mactan, Lapu-lapu City, Philippines

Email support (Computrends): [email protected] (Monday to Friday, 8:00 AM to 5:00 PM Philippine Standard Time)

Authorized reseller (CADCentric Solutions Inc.): Muntinlupa City, Philippines. Contact through Computrends for routing.

Escalation addresses if the reseller refuses

Department of Trade and Industry (DTI) Consumer Assistance and Settlement Office: www.dti.gov.ph. File a complaint online or visit your nearest DTI office (branches in Manila, Cebu, Davao, and other major cities).

Dassault Systèmes direct support: Contact through the global Solidworks website at solidworks.com/support if you wish to escalate above the reseller level.

Your credit card issuer or bank: If you have not received your refund within 15 business days, file a chargeback (dispute) by calling the customer service number on the back of your card.

Final checklist before you cancel

Use this checklist to ensure you have completed every step correctly and protected your refund.

Working through this checklist step by step takes 15 minutes but saves you hours of back-and-forth email and protects your right to a refund. Print this checklist and check off each item as you go.

Summary: take control of your cancellation

Canceling Solidworks in the Philippines is not complicated, but it does require you to take active steps. You cannot click a button and walk away; you must identify the correct reseller, submit a written cancellation request, monitor the refund timeline, and escalate if the company fails to respond. The good news is that your consumer rights are clear: you have a 15-day refund guarantee, and if the reseller refuses to honor it, the Department of Trade and Industry will force them to comply.

At Tocancel, we have helped thousands of consumers cancel complex software subscriptions like Solidworks, and the pattern is always the same: users who act quickly, keep written records, and follow up actively get their refunds. Users who wait, assume everything is automatic, or give up at the first "no" lose their money. You are in control of this outcome.

Start now. Find your reseller contact, prepare your cancellation email, and submit it today if you want out. Tocancel is here to support you through every step of the process, and if the reseller refuses, we can guide you on escalating to the DTI and Dassault Systèmes directly. Your refund is waiting; you just have to claim it.