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Cancel Tapscanner: The Right Way
Learn how to cancel Tapscanner and avoid unwanted charges. Get expert tips and protect your rights. Tocancel rating: 4.8/5. Start now!
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How to cancel Tapscanner and stop recurring charges in the philippines
What Tapscanner is and why you might cancel
Tapscanner is a mobile document scanning app that transforms your phone into a portable PDF scanner. You use it to photograph receipts, identification documents, forms, and multi-page papers, then instantly convert them into organised, searchable digital files. In the Philippines, Tapscanner operates on a subscription model with automatic renewal, which means charges continue to hit your account unless you actively cancel before your billing date arrives.
The app is distributed through the Apple App Store and Google Play, with pricing displayed in Philippine pesos. Monthly plans cost ₱499.00, while annual plans cost ₱2,490.00. Many users discover too late that simply deleting the app does not stop the subscription. Your payment method continues to be charged on your renewal date. Tocancel exists to guide you through the exact cancellation steps so your money stays protected and your account terminates cleanly.
Common reasons users in the philippines cancel Tapscanner
You might cancel Tapscanner for entirely legitimate reasons. The app may no longer fit your daily workflow. You may have completed the project you subscribed for. The recurring cost might strain your budget when you barely use the scanning features. Some users switch to free alternatives that deliver similar results. Whatever your reason, canceling before the billing cycle renews prevents an unwanted charge from appearing on your next statement.
How tapscanner's automatic renewal works
When you subscribe to Tapscanner, you agree to automatic renewal on your chosen plan. The company charges your payment method on the same date each month or year, depending on your selection. Tapscanner's Terms of Service explicitly state that your subscription renews automatically unless you cancel before the current billing period ends. However, the Terms do not clearly specify a cooling-off period or explain what happens to your scanned documents after cancellation, which creates uncertainty for users who want complete clarity before acting.
Your consumer rights under philippine law
As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), the primary law governing your rights in transactions with businesses. This law grants you the right to fair and honest transactions, transparent pricing information, and the ability to cancel subscriptions without unreasonable obstacles or hidden procedures.
Key protections that apply to your Tapscanner subscription
The Consumer Act requires that services be delivered as promised and that recurring charges be transparent before you agree to them. If Tapscanner fails to clearly disclose renewal terms at the point of purchase, charges you after you cancel through the proper channel, or deliberately makes cancellation difficult to accomplish, you have grounds to file a formal complaint with the Department of Trade and Industry (DTI). You can request a refund if the company continues to charge you after you initiated cancellation through the official method.
Your legal position is straightforward: once you cancel through the proper channel, the company must stop charging you. If they do not, that breach of contract gives you grounds for a chargeback with your bank or a complaint with the DTI.
What to do if Tapscanner refuses to cancel your subscription
If you cancel through the official method but continue to be charged, contact Tapscanner directly at [email protected] with screenshots of your cancellation request and proof of the unwanted charge. Give them five business days to respond. If they do not refund you or acknowledge your cancellation, file a complaint with your bank or payment provider and request a chargeback for unauthorised charges.
Your second escalation step is to lodge a formal complaint with the Department of Trade and Industry. The DTI handles consumer complaints against businesses that violate the Consumer Act. You can file a complaint through the DTI's online portal or visit a local DTI office. Include copies of your cancellation request, bank statements showing unwanted charges, and all correspondence with Tapscanner. Tocancel recommends keeping screenshots of every step you take so you have evidence ready if you need to escalate.
How to cancel Tapscanner on iOS
If you subscribed to Tapscanner through the Apple App Store, cancellation happens within your iPhone or iPad settings, not through the app itself. Follow these exact steps to ensure your subscription terminates before your next renewal date.
- Open the Settings app on your iOS device.
- Tap on your Apple ID profile at the top of the screen.
- Select Subscriptions from the menu.
- Find Tapscanner in your active subscriptions list.
- Tap on Tapscanner and then tap Cancel Subscription.
- Confirm the cancellation when prompted.
- Take a screenshot showing "Subscription Cancelled" or the cancellation date for your records.
Apple will stop charging you immediately, though you retain access to Tapscanner until your current billing period expires. Save the screenshot as proof for Tocancel's checklists or for DTI complaints if unexpected charges appear later.
Confirming your iOS cancellation
After you cancel, return to Settings and check Subscriptions again. Tapscanner should either disappear from the list or show "Expires on [date]" instead of "Renews on [date]". This confirmation tells you the cancellation went through. If it still shows Renewal, repeat the cancellation steps immediately or contact Apple Support at support.apple.com.
How to cancel Tapscanner on android
If you subscribed through Google Play on an Android device, cancellation is managed through the Google Play Store app or website. The process is straightforward but requires you to navigate the correct menu section.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions from the menu.
- Tap Subscriptions to view your active subscriptions.
- Find Tapscanner in the list and tap on it.
- Select Cancel subscription at the bottom of the screen.
- Follow the prompts to confirm your cancellation.
- Screenshot the confirmation screen immediately.
Google Play will stop billing you after your current billing period ends. You can continue using Tapscanner until that expiration date. Tocancel advises saving the screenshot of your cancellation confirmation so you have proof if you need to dispute charges later or contact support.
Double-checking your android cancellation
Return to your Subscriptions list after cancellation and verify that Tapscanner no longer appears or shows an expiration date instead of a renewal date. If the cancellation failed or the page still shows renewal, contact Google Play Support through your phone's Settings app or at support.google.com/googleplay.
What happens after you cancel Tapscanner
Once you successfully cancel, your account enters a wind-down period until your billing date. You retain full access to Tapscanner's features until your current billing cycle expires, so you can continue scanning and exporting documents for the remainder of your paid period.
Your data and scanned documents after cancellation
Tapscanner does not specify exactly when your scanned documents are deleted after your subscription expires. Before you cancel, export any important PDFs or scans to your device or cloud storage (Google Drive, OneDrive, or email them to yourself). This ensures your documents survive even if Tapscanner's servers clear your account data after the subscription ends. Take time to back up your files while you still have active access.
Checking for charges after cancellation
Monitor your bank statement and payment method for the next 30 days after your subscription expires. You should see no further charges from Tapscanner. If a charge appears after your cancellation confirmed successfully, this is a billing error. Contact your bank immediately to dispute the charge and file a complaint with the DTI if the charges continue. Tocancel recommends setting a phone reminder for 5 days after your stated expiration date so you remember to check.
Refunds and billing issues
If Tapscanner charges you after you cancelled or if you cancelled within a short window of your renewal date, you may be entitled to a refund. The Consumer Act of the Philippines protects you against unauthorised charges.
How to request a refund from Tapscanner
Contact Tapscanner support at [email protected] with your account details, the date you cancelled, and proof of the unwanted charge. Include your bank statement showing the transaction and a screenshot of your cancellation confirmation from your app store. Request a full refund within 14 days. Reputable companies respond to documented refund requests within 5 to 7 business days.
If Tapscanner denies your refund request
If Tapscanner refuses to refund an unauthorised charge, dispute the transaction directly with your bank or payment provider. You have the right to challenge any charge that was made without your current authorisation. Your bank can reverse the charge and may impose consequences on Tapscanner's merchant account for repeated billing violations. Tocancel advises keeping all correspondence with both Tapscanner and your bank so you have a complete record if you need to escalate to the DTI.
Pricing and plan comparison
Understanding Tapscanner's pricing structure helps you decide whether the subscription remains worth your money and informs your refund request if billing errors occur.
| Plan type | Billing frequency | Cost (Philippine pesos) | Best for |
|---|---|---|---|
| Monthly | Every 30 days | ₱499.00 | Testing the app |
| Annual | Once per year | ₱2,490.00 | Regular users (save 49%) |
If you subscribed to the annual plan and want to cancel within the first 30 days, ask Tapscanner for a prorated refund. Some app stores and companies honour cooling-off periods for subscriptions purchased within the past month. Tocancel recommends requesting this refund explicitly and citing the Consumer Act's fair-dealing provisions if Tapscanner initially declines.
Common mistakes when cancelling Tapscanner
Cancelling a subscription feels straightforward, but many users make small errors that prevent cancellation or leave them vulnerable to future charges. Knowing these traps in advance protects your account and your money.
Deleting the app instead of cancelling the subscription
The most common mistake users make is deleting Tapscanner from their device and assuming the subscription ends. Deleting the app does nothing to stop your subscription. Your payment method continues to be charged on schedule. You must cancel the subscription through Apple Settings or Google Play, not by uninstalling. Tocancel strongly advises cancelling first, then deleting the app if you wish.
Not taking screenshots of your cancellation
If you do not capture a screenshot of your cancellation confirmation, you have no proof that you cancelled if a charge appears later. Apple and Google both display cancellation confirmations on screen, and you should screenshot these immediately. Screenshot the confirmation and also the Subscriptions page showing "Expires on [date]" or "No active subscriptions". These images become your evidence if you need to dispute a charge or file a DTI complaint.
Assuming instant refunds for upcoming charges
Cancelling Tapscanner stops future charges, but it does not refund money already charged for the current billing period. If you cancel on day 25 of a 30-day cycle, you lose the remaining 5 days of access. You are entitled to that refund only if you cancel within the app store's return window (typically 14 to 48 hours after purchase). If your cancellation falls outside this window, request a prorated refund directly from support, but expect to negotiate rather than receive it automatically.
What to do after your subscription expires
Once your Tapscanner subscription ends and your expiration date passes, your access to premium features ceases. Plan your transition to alternative tools before cancellation day so you do not lose productivity.
Exporting your data before you lose access
Download and save all your scanned PDFs to your device or cloud storage before your expiration date arrives. Tapscanner may delete your account data after your subscription ends. You can export documents through the app's sharing features or by emailing them to yourself. Set a reminder for 3 days before expiration so you have time to complete this task without rushing.
Finding free or cheaper alternatives
If you cancel Tapscanner because of cost, consider these free or lower-cost alternatives: Google Lens (built into Google Photos and Google Translate, completely free), Microsoft Office Lens (free on Android and iOS), or Adobe Scan (free tier available). Tocancel recommends testing one alternative while your Tapscanner subscription is still active so you can confirm it meets your needs before your paid access ends.
Checklist for cancelling Tapscanner
Use this checklist to ensure you cancel correctly and retain proof of your cancellation.
- Log into your Apple Settings (iOS) or Google Play Store (Android).
- Navigate to Subscriptions and locate Tapscanner.
- Tap Cancel Subscription and confirm.
- Screenshot the cancellation confirmation immediately.
- Return to Subscriptions and verify "Expires on [date]" appears (not "Renews on").
- Screenshot the confirmation page again for your records.
- Export all scanned documents to your device or cloud storage before expiration.
- Monitor your bank statement for 30 days after the expiration date.
- If a charge appears after cancellation, contact your bank immediately and file a dispute.
- Save all screenshots and correspondence for potential DTI complaints.
Your rights and next steps
Cancelling Tapscanner is your right as a consumer in the Philippines. The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair subscription practices, hidden renewal charges, and deliberate obstacles to cancellation. If Tapscanner makes cancellation difficult, refuses to honour your cancellation, or continues to charge you after you cancel, you have legal remedies available.
Filing a complaint with the department of trade and industry
If Tapscanner refuses to stop charging you or denies a refund, file a formal complaint with the DTI. Include copies of your screenshots, bank statements, all emails to and from Tapscanner, and a detailed description of what happened. The DTI investigates violations of the Consumer Act and can compel companies to refund consumers or face penalties. You can file online at dtipangasilan.gov.ph or visit a local DTI office with your documentation. Tocancel advises filing within 1 year of the disputed charge so the DTI can act while the evidence is fresh.
Disputing charges with your bank
Your bank or payment provider also protects you against unauthorised or fraudulent charges. If Tapscanner continues to charge you after you cancelled, contact your bank and request a chargeback for each unwanted transaction. Provide your screenshots of the cancellation confirmation and your bank statements. Your bank will investigate and typically reverse the charge within 5 to 10 business days. Tocancel recommends pursuing both a bank chargeback and a DTI complaint for maximum protection and faster resolution.
Summary: taking control of your Tapscanner subscription
Cancelling Tapscanner protects your money and stops unwanted recurring charges. You cancel through Apple Settings (iOS) or Google Play (Android), not by deleting the app. Screenshot your cancellation confirmation and verify that your subscription shows an expiration date rather than a renewal date. Monitor your bank statement for 30 days after expiration and dispute any unauthorised charges immediately with your bank or the DTI.
The Consumer Act of the Philippines gives you clear rights: transparent pricing, easy cancellation, and protection against unauthorised billing. If Tapscanner violates these rights, you have concrete remedies through chargebacks, refund requests, and DTI complaints. Document every step of your cancellation journey so you have evidence if you need to escalate.
Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and file successful complaints with regulators. Whether you cancelled Tapscanner to save money, find a better alternative, or simply stop using the app, Tocancel provides the guidance and confidence you need to act. Visit tocancel.com to explore cancellation guides for hundreds of other services, access sample DTI complaint letters, and learn your consumer rights in the Philippines.