Cancel Viddyoze: Step-by-Step Guide

How to cancel Viddyoze and stop unwanted charges in the philippines

Understanding Viddyoze and why you might want to cancel

Viddyoze is a cloud-based video creation tool that lets you build professional 3D animations, intros, outros, and motion graphics using pre-designed templates, without needing advanced editing skills. The platform is operated by Viddyoze Limited, registered in England and Wales (company number 09776043), and it appeals to Filipino content creators and marketing professionals who want polished videos fast.

Here's the critical detail many users miss: Viddyoze offers a 7-day free trial that automatically converts to a paid subscription at $47.00 (₱2,656 per month) unless you cancel during that trial window. The 30-day money-back guarantee does not apply to free trial users-only to those who purchase a plan directly. This means thousands of trial users discover an unexpected charge when their first billing date arrives.

Common reasons to cancel Viddyoze

You might decide to cancel because the monthly fee is too high for occasional use, the template collection does not suit your brand style, or you prefer a traditional timeline editor instead of template-based creation. Some users discover that customer support is limited to email and help desk channels-not the direct phone support they expected. Others committed to an annual plan at $2,497.00 (₱141,080) and realized too late that the workflow does not match their needs. Tocancel has received reports from Filipino users who cancelled because they found better value in competing tools or because their video production needs were far lighter than they anticipated.

Viddyoze pricing breakdown

Viddyoze charges in US dollars, and your bank applies the exchange rate on the day of billing-so the PHP amount you pay may differ slightly from the estimates above. Always check your card statement for the actual amount charged.

Your consumer rights when cancelling Viddyoze

As a Filipino consumer, the Consumer Act of the Philippines (Republic Act No. 7394) protects your rights even when you buy from foreign companies like Viddyoze Limited.

What the consumer act of the philippines protects you

Under RA 7394, you have the right to accurate product information, transparent billing, and a remedy if a company fails to deliver on its promises. If Viddyoze continues charging after you submit a valid cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) in your region. The DTI investigates unfair trade practices and can compel the company to refund unauthorized charges.

The Act also shields you from automatic renewal traps. If Viddyoze converted your trial into a paid subscription without your explicit, prior consent, that may violate RA 7394, Section 10, which prohibits deceptive and unfair business practices. Your legal position is clear: you must agree to paid charges-silence or inaction does not count as consent. Save screenshots of your trial signup page and any confirmation emails as evidence; this proof is invaluable if you need to escalate to the DTI.

Your rights if charges continue after cancellation

If you cancel Viddyoze and the company continues to bill you, you have the right to demand a refund of all unauthorized charges. Document every charge by taking screenshots of your bank or credit card statement. Write a formal cancellation request email to Viddyoze (save a copy for your records) and give them 14 days to respond. If they refuse or ignore you, file a complaint with the DTI-include your cancellation email, proof of the unwanted charges, and your bank statements. The DTI can order Viddyoze to refund you and may impose penalties for breaching consumer protection law.

How to cancel Viddyoze step-by-step

Cancelling Viddyoze requires you to access your account and submit a cancellation request through their official channels; there is no single "cancel now" button, so follow these steps carefully.

Direct cancellation method

1. Log into your Viddyoze account using your email and password.
   • If you forgot your password, click "Forgot Password" on the login page and follow the reset link sent to your email.
2. Navigate to your Account Settings or Billing section.
   • This is usually found in the top-right menu under your profile name or initials.
3. Locate the Subscription or Billing tab.
   • Look for options labeled "Manage Subscription," "Billing Details," or "Plan."
4. Select "Cancel Subscription" or "Downgrade Plan."
   • Some accounts may show "Pause Subscription" instead-pausing is not the same as cancelling, so choose the cancel option.
   • If no cancel button appears, proceed to the email method below.
5. Confirm your cancellation by clicking the final confirmation button or link.
   • Viddyoze may ask for feedback on why you're leaving; you can skip this or provide a reason.
   • Take a screenshot of the confirmation page or message as proof.
6. Check your email for a cancellation confirmation from Viddyoze within 24 hours.
   • If you don't receive it, assume the request did not process and proceed to the email method below.

Cancellation via email (if self-service fails)

1. Compose a formal email to Viddyoze's support team.
   • Use a clear subject line: "Cancellation Request - [Your Account Email]"
   • Include your full name, account email, and the date you want the cancellation to take effect.
   • State clearly: "I request to cancel my Viddyoze subscription effective immediately" (or your preferred date).
2. Send the email to their official support address.
   • Check Viddyoze's website or your account for the official contact email; if unavailable, try [email protected] or [email protected].
3. Keep a copy of your sent email and wait for a response within 5-7 business days.
   • If they do not reply, send a follow-up email or escalate through Tocancel if the company continues billing.
4. When you receive confirmation, save it as proof of your cancellation request.
   • This email becomes critical evidence if you need to dispute a charge with your bank or file a DTI complaint.

Cancellation via your bank or payment provider

If Viddyoze does not cancel your subscription or continues billing after you cancel, you can instruct your bank or credit card provider to block or reverse the charges.

1. Contact your bank or credit card issuer and inform them you have cancelled Viddyoze.
   • Ask them to decline any future charges from Viddyoze or to reverse the most recent unauthorized charge.
2. Request a chargeback if Viddyoze has already billed you after cancellation.
   • Your bank can dispute the charge and recover your money; this process usually takes 30-60 days.
3. Provide your bank with evidence: your cancellation email and your account statement showing the unwanted charge.
   • The stronger your documentation, the faster your bank will rule in your favor.

What happens immediately after you cancel Viddyoze

Understanding what to expect after cancellation prevents confusion and helps you act quickly if something goes wrong.

Your account and access after cancellation

Once you cancel, Viddyoze typically removes your access to the platform within 24 hours, though some accounts may remain accessible until the current billing cycle ends. You will not be charged again unless you reactivate your subscription. However, access to your existing projects may be limited or lost depending on your plan-so download or export any videos or project files you want to keep before you cancel.

Check your email for a final confirmation receipt. This receipt should state the cancellation date and confirm that no further charges will occur. If this email does not arrive within 48 hours, contact Tocancel support to help you verify that the cancellation processed correctly.

Refunds and billing timeline

Viddyoze does not offer refunds for partial months unless you cancelled during the 7-day free trial or within the 30-day money-back window on a new paid plan (not trial-to-paid conversions). If you paid for annual billing and cancel mid-year, you will not receive a pro-rata refund of unused months-this is a major reason why annual commitments carry risk.

Your next billing cycle will not occur. If you see a charge after your cancellation date, that charge is unauthorized, and you have the right to dispute it through your bank or file a complaint with the DTI.

How to get a refund from Viddyoze

Viddyoze's refund policy is strict, but you have options depending on when you cancel and how you paid.

When you qualify for a refund

You are eligible for a refund if you cancel within the 30-day money-back guarantee window-but only if you purchased the plan directly with a credit or debit card, not if you started with a free trial. This is a critical distinction that catches many users off guard. Additionally, if Viddyoze charged you after you submitted a valid cancellation request, that charge is unauthorized and you can demand a refund regardless of the money-back policy.

How to request a refund

Email Viddyoze's support team with your refund request. Include your account email, the date you purchased the plan, proof that you cancelled (your cancellation email), and your invoice number if available. State the refund amount and your reason clearly: "I cancelled within the 30-day money-back window and request a full refund of $47.00 (₱2,656)." Give them 10 business days to respond. If they refuse or do not reply, escalate to your bank for a chargeback, and file a complaint with the Department of Trade and Industry (DTI) alleging unfair billing practices.

Common mistakes that trap users into continued billing

Many people cancel incorrectly and end up charged again-these are the pitfalls Tocancel sees most often, and you can avoid them all.

Mistakes to avoid

• Assuming your trial cancellation counted as a paid subscription cancellation. Cancelling a trial does not automatically cancel the paid plan that follows; you must cancel again once the trial ends and the paid plan begins.
• Pausing instead of cancelling. If you select "Pause Subscription," your account will reactivate and billing will resume after the pause period ends. Always select "Cancel" explicitly.
• Not confirming the cancellation in writing. If you cancel through the app or website but receive no confirmation email, the cancellation may not have processed. Always demand written proof.
• Ignoring your bank statement after cancellation. Check your statement 2-3 weeks after cancellation to ensure no surprise charges appear. If they do, contact your bank immediately.
• Not downloading your videos before cancellation. Once cancelled, you may lose access to your projects. Export everything you need before you cancel.
• Providing incomplete cancellation details. If you email a cancellation request but do not include your account email or subscription date, support may delay processing or claim they could not find your account.

Cancellation checklist for Viddyoze

Use this checklist to ensure your cancellation goes smoothly and you have proof of every step.

• [ ] Log into your Viddyoze account and verify your current plan and next billing date.
• [ ] Download or export any videos, projects, or files you want to keep.
• [ ] Navigate to Account Settings or Billing and select Cancel Subscription (not Pause).
• [ ] Take a screenshot of the cancellation confirmation page.
• [ ] Wait 24 hours and check your email for a cancellation confirmation from Viddyoze.
• [ ] Save that confirmation email in a folder labeled "Viddyoze Cancellation" for your records.
• [ ] If no confirmation arrives, send a formal cancellation email to [email protected] and keep a copy of your sent message.
• [ ] After 2-3 weeks, check your bank or credit card statement to confirm no charges from Viddyoze appear.
• [ ] If an unauthorized charge appears, contact your bank immediately and request a chargeback.
• [ ] If Viddyoze disputes the chargeback or continues billing, file a complaint with the Department of Trade and Industry (DTI) in your region and provide all documentation.

Comparison: Viddyoze versus alternatives

Before you cancel, consider whether another video creation tool might better suit your needs-this helps you avoid switching costs later.

Viddyoze contact and cancellation address

If you need to contact Viddyoze directly or escalate a cancellation dispute, use these details.

Company name: Viddyoze Limited

Registered in: England and Wales, company number 09776043

For cancellation and support queries, contact:

• Email: [email protected] (or [email protected] if support email is unresponsive)
• Website: Check your account dashboard for a "Contact Us" or "Help" link; this directs you to their official support portal.

If Viddyoze does not respond or refuses your refund, escalate to:

• Department of Trade and Industry (DTI) Regional Office in your province. Visit www.dti.gov.ph to find your local DTI office and file a consumer complaint online or in person.
• Your bank or credit card issuer to dispute the charge and request a chargeback.

Final steps: cancel with confidence using tocancel

Cancelling Viddyoze is straightforward when you follow the right process and keep clear records. Your rights under the Consumer Act of the Philippines are strong, and you can enforce them if the company refuses to stop billing you. Start by logging into your account and selecting Cancel Subscription; if that fails, send a formal email to support; if Viddyoze ignores you, your bank and the DTI are powerful allies that will force a resolution.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges-whether the company is based in the Philippines or abroad, your consumer rights remain the same. Download your project files now, cancel your Viddyoze subscription using the step-by-step guide above, and save all confirmation emails. If you encounter resistance, Tocancel can walk you through filing a complaint with the DTI or disputing the charge with your bank. Your money is yours to control, and you have the legal power to stop paying for services you no longer use.