Cancel Vidnoz: The Right Way to Stop Charges

How to cancel Vidnoz and stop monthly charges in the philippines

Why filipino users cancel Vidnoz

Vidnoz is an AI video creation platform that turns scripts into polished videos with avatars, templates, and voices. It solves a genuine problem for content creators, marketers, and businesses across the Philippines. For many users, however, the subscription becomes an unwanted recurring charge after an initial trial or a one-off project ends.

You might have upgraded from the free plan to the Starter plan (₱1,099.00 per month) for a single urgent video, exported what you needed, and now you watch that charge appear every month without using the platform. This is a common pattern. Auto-renewal is enabled by default on Vidnoz, which means charges continue indefinitely until you take action to cancel. Whether your reason is budget, switching to a cheaper tool, or simply no longer needing video creation, Tocancel is here to walk you through cancellation cleanly and confidently.

When cancellation makes financial sense

The free Vidnoz plan costs nothing but limits you to 1-minute videos and 720P resolution. The Starter plan charges ₱1,099.00 per month and includes 15 video minutes and 1080P output. The Business plan costs ₱3,199.00 monthly with 30 video minutes, brand kit tools, and commercial-use rights. If you subscribed to access 1080P export or longer videos for a single project and have not used Vidnoz since, you are losing ₱1,099.00 every billing cycle.

Cancellation makes sense when the service no longer delivers value to your workflow or when you have found an alternative that fits your budget better. Tocancel recommends cancelling immediately if you have not opened Vidnoz in over 30 days or if the monthly cost exceeds your current content creation needs.

The cost of staying subscribed without using it

Vidnoz is operated by Wise Reward Limited, a Hong Kong-registered company. This means support responses typically take 48 to 72 hours and payment disputes require clear documentation. Every month you delay cancellation, another ₱1,099.00 (or your plan's price) leaves your account. Over a year, an unused Starter plan subscription costs ₱13,188.00 in wasted charges. The sooner you cancel, the sooner you reclaim that monthly budget.

Your legal position under Philippine consumer law is strong: the Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair recurring charges and entitles you to transparency about billing terms. If Vidnoz fails to provide clear cancellation information or continues charging after you cancel, you have the right to dispute the charge and seek refunds through your payment provider or the Philippine National Bureau of Investigation's Anti-Cybercrime Division.

Where your Vidnoz subscription lives and how it charges you

The single most important cancellation rule is this: you must cancel in the exact place where you originally subscribed.

The three ways Vidnoz can charge you

Vidnoz accepts payments through three distinct platforms, each with its own cancellation path. If you cancel in the wrong platform, your subscription remains active and charges continue.

Many Filipino users accidentally cancel on one platform while their actual subscription runs on another. For example, you might have signed up for Vidnoz via Google Play on your Android phone but later tried to cancel on the website, leaving your subscription active on Google Play. Tocancel recommends finding your original activation email or your most recent charge notification right now to confirm exactly where your payment method is linked.

Locate your billing date before you take action

Log into your Vidnoz account and find your billing date. This is the specific day each month when Vidnoz charges your payment method. If your billing date is the 10th and today is the 1st, you have 9 days before the next charge occurs. Cancellation takes effect at the end of your current billing cycle, not immediately, which means you retain access to the platform until that date arrives.

Screenshot your account dashboard showing your current plan name, the exact billing date, and the amount charged. Keep this file in a safe place. If an unexpected charge appears after cancellation, this proof will support your dispute with your bank or Tocancel's escalation process.

How to cancel Vidnoz through the website

If you subscribed directly on vidnoz.com using a credit card, debit card, or other payment method, follow these steps to cancel your account and end future charges.

Step-by-step cancellation on vidnoz.com

1. Visit vidnoz.com and sign in with your email address and password
   • Use the same email and password you registered with originally
   • If you have forgotten your password, click "Forgot password" and follow the recovery link sent to your email
2. Click on your profile icon or account menu, usually in the top right corner of the screen
   • Look for your name or a circular profile picture
   • Tap or click this icon to reveal the dropdown menu
3. Select "Settings" or "Account settings" from the menu
   • This opens your personal account dashboard
   • You may see tabs for Profile, Billing, Security, or Preferences
4. Navigate to the "Billing" or "Subscription" tab
   • This section shows your current plan, next billing date, and payment method
   • You will see your plan listed as "Starter" or "Business" with the renewal date displayed
5. Locate the "Cancel subscription" button and click it
   • This button is usually red, pink, or highlighted in a contrasting colour
   • Vidnoz may ask you to confirm once or provide a reason for cancellation (optional)
   • Do not be swayed by retention offers or discount pop-ups; click "Cancel" again to proceed
6. Confirm your cancellation by clicking the final "Confirm cancellation" or "Yes, cancel" button
   • Vidnoz will display a confirmation message on screen
   • Check your email within 5 minutes for a cancellation confirmation email from Vidnoz
7. Screenshot or save the cancellation confirmation message and your email receipt
   • File these documents for your records in case you need to dispute a future charge
   • Forward the email to yourself as a backup if needed

You will retain access to your Vidnoz account and all features until your current billing period ends. After that date, your account will be downgraded to the free plan automatically and no further charges will occur.

Cancelling a Vidnoz subscription via apple app store

If you subscribed to Vidnoz through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through Vidnoz itself.

1. Open the Apple App Store on your iPhone, iPad, or Mac
   • Tap the blue App Store icon on your home screen
   • On Mac, open the App Store application from your Applications folder
2. Tap your profile picture or "Account" in the bottom right corner (iPhone/iPad) or top right corner (Mac)
   • On some older devices, tap the menu icon first
3. Select "Subscriptions" from the menu
   • This shows every active subscription linked to your Apple ID
   • You will see Vidnoz listed with its renewal date and price
4. Tap "Vidnoz" to open the subscription details
   • The screen will show your plan level, the date of your next charge, and the price in Philippine pesos
5. Tap "Cancel subscription" or the red "Edit" button and then "Cancel"
   • Apple may display a retention message or special offer; click past this to proceed
6. Confirm cancellation when prompted
   • Apple will send you an email confirming the cancellation
   • Save this email as proof of cancellation

Your Vidnoz subscription will end at the conclusion of your current billing period. No charge will occur on your renewal date.

Cancelling a Vidnoz subscription via google play

If you subscribed through Google Play on an Android device, cancel through Google Play, not through Vidnoz's website.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap the Play Store icon on your home screen
   • On some devices, you may need to navigate to "Apps" first
2. Tap your profile icon in the top right corner
   • This usually appears as a circular image or initial
3. Select "Manage subscriptions" or "Subscriptions" from the menu
   • This displays all your active Google Play subscriptions
4. Tap "Vidnoz" to open the subscription details
   • You will see your plan name, billing date, and the monthly charge in PHP
5. Tap "Cancel subscription" or the menu icon and select "Cancel"
   • Google Play may show you a retention offer or prompt you to downgrade instead; proceed to cancel
6. Confirm cancellation when Google Play asks
   • An email confirmation will arrive from Google Play within minutes
   • Save this confirmation for your records

Your Vidnoz access through Google Play will end on your next renewal date, and no further charges will be applied to your account.

What happens immediately after you cancel

Cancellation does not terminate your access instantly; instead, it ends your future charges while keeping your account active until the current billing period expires.

Your access and data after cancellation

After you cancel, you can still log into Vidnoz and access your existing projects, videos, and files until your current billing cycle ends. This grace period allows you to export any work or download assets before your paid features disappear. Once your billing period expires, your account automatically downgrades to Vidnoz's free plan, which means you lose access to premium features like 1080P export, video minutes beyond 1 minute, and any brand kit tools you may have created.

Tocancel advises downloading or exporting any important video projects before your billing date arrives. If you created videos you plan to use, download them in the highest quality available while you still have access to your Starter or Business plan features.

Will you receive a refund after cancelling

Vidnoz does not offer prorated refunds for cancelled subscriptions. This means if you cancel on the 10th of a month and your billing date is the 1st, you will not receive a refund for the unused portion of the current billing cycle. However, no charge will occur on your next renewal date.

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to seek a refund if Vidnoz fails to deliver the service as promised, engages in deceptive billing practices, or charges your account without authorization. If Vidnoz continues to charge you after cancellation, you can dispute the charge through your bank or payment provider and file a complaint with the Department of Trade and Industry (DTI) or the Philippine National Bureau of Investigation's Anti-Cybercrime Division.

Your consumer rights and protection in the philippines

Philippine consumer law gives you clear rights when dealing with subscription services like Vidnoz.

What the consumer act of the philippines guarantees you

The Consumer Act of the Philippines (Republic Act No. 7394) requires all businesses, including online services, to provide accurate information about pricing, billing terms, and cancellation methods before you pay. Vidnoz must clearly disclose that it charges automatically every month until you cancel, and it must make cancellation as easy as signing up. If Vidnoz obscures this information or makes cancellation difficult to find, the company is violating your consumer rights.

You also have the right to receive a clear confirmation when you cancel, the right to dispute unauthorized charges, and the right to escalate complaints to the Department of Trade and Industry (DTI) if Vidnoz refuses to resolve your issue within a reasonable timeframe. Tocancel strongly encourages you to keep all cancellation confirmation emails and screenshots as evidence of your request to cancel.

What to do if Vidnoz charges you after cancellation

If a charge appears on your bank statement after you cancelled, take these steps immediately.

1. Gather your proof of cancellation
   • Email confirmations from Vidnoz, Apple, or Google Play
   • Screenshots of the cancellation date and confirmation message
   • Your bank statement showing the unexpected charge
2. Contact your bank or payment provider within 30 days of the charge
   • File a dispute or chargeback claiming unauthorized charge
   • Provide all documentation to support your claim
   • Your bank will investigate and may reverse the charge automatically
3. Email Vidnoz support at [email protected] with your cancellation proof
   • Clearly state the date you cancelled and the amount charged in error
   • Request an immediate refund
   • Expect a response within 48 to 72 hours
4. If Vidnoz refuses to refund the erroneous charge, file a formal complaint with the DTI
   • Visit the DTI website or call 1-612-0000 (Philippines) to initiate a consumer complaint
   • Submit your evidence of cancellation and the unauthorized charge
   • The DTI will investigate and may compel Vidnoz to issue a refund

Your legal position is strong if you have proof that you cancelled and were still charged. The burden of proof falls on Vidnoz to demonstrate that the charge was authorized.

Common mistakes filipino users make when cancelling Vidnoz

Many cancellations fail not because the process is complex, but because users rush or cancel in the wrong place. If you have not cancelled yet, learning from these mistakes now will save you frustration.

Cancelling on the wrong platform

The most frequent error is cancelling on the Vidnoz website when your subscription actually runs through Google Play or Apple, or vice versa. Your subscription continues on the active platform, and the charge still appears every month. To avoid this, check your most recent charge email or your app store account before you cancel. Tocancel recommends taking a screenshot of your payment confirmation email right now so you know exactly where to cancel when you are ready.

Assuming cancellation is immediate

Cancellation ends future charges but does not revoke your access today. You keep using Vidnoz until your current billing cycle ends. If you expect to lose access immediately and panic, you might mistakenly think the cancellation failed. It did not; the system is working as designed. Your access will end on your renewal date.

Ignoring cancellation confirmation emails

After you cancel, Vidnoz or your payment provider sends a confirmation email. Some users delete this email or overlook it. Keep this email for at least one year. If an erroneous charge appears months later, this email is your proof that you cancelled on time. Tocancel advises creating a folder in your email called "Cancellations" and storing all service cancellation confirmations there.

Cancelling without checking your billing date

If you cancel just after a charge has occurred, you will wait up to 30 days before your access actually ends and you see savings in your account. Some users then believe the cancellation did not work and attempt to cancel again through a different method. This can create confusion or duplicate cancellation requests. Check your billing date first so you understand the timeline.

Pricing breakdown and what you are paying for

Understanding Vidnoz's cost structure helps you decide whether cancellation makes sense right now.

If you are on the Starter plan and only use Vidnoz once every few months, the ₱1,099.00 monthly cost likely exceeds the value you receive. Cancelling and rejoining the free plan allows you to create one 1-minute video whenever you need it without recurring charges. If you need premium features in the future, you can always resubscribe.

After you cancel: keeping your finances clean and staying organized

Cancelling Vidnoz is just the first step. Protecting yourself against future unauthorized charges requires ongoing attention.

Monitor your bank statements and payment apps

For the next three months, check your bank or payment app statement once a week and look for any charge from Vidnoz or Wise Reward Limited (Vidnoz's parent company). Most erroneous charges occur within the first 30 days after cancellation due to processing delays or system errors. If you spot an unexpected charge, file a dispute immediately through your bank. Tocancel also recommends setting a phone reminder for your old billing date each month so you remember to check for phantom charges.

Uninstall the Vidnoz app if you no longer need it

Remove the Vidnoz app from your phone or tablet to reduce the temptation to re-subscribe accidentally. If you ever need to use Vidnoz again, you can reinstall the free version in seconds. Keeping the app installed after cancellation sometimes leads to accidental re-subscribes when users tap upgrade buttons without thinking.

Keep a cancellation checklist for your records

Print or screenshot this checklist and mark off each step as you complete it. This structured approach ensures you do not miss any critical action and provides a complete record of your cancellation effort.

Contact information and escalation channels

If you encounter problems cancelling Vidnoz or experience unauthorized charges after cancellation, use these official channels to escalate your complaint.

Vidnoz support and company details

Vidnoz is operated by Wise Reward Limited, registered in Hong Kong. The company does not publish a dedicated cancellation email address, but you can reach general support at [email protected] or through the Help section on vidnoz.com. Response times typically range from 48 to 72 hours.

For billing disputes or problems specific to your payment method, contact your bank or payment provider (Apple, Google, or your credit card issuer) first, as they can reverse unauthorized charges within 30 days.

Philippine consumer protection channels

If Vidnoz refuses to resolve your complaint or continues to charge you after cancellation, escalate to:

• Department of Trade and Industry (DTI): Call 1-612-0000 or visit dti.gov.ph to file a formal consumer complaint. The DTI investigates unfair billing practices and can order refunds.
• Philippine National Bureau of Investigation (NBI) Anti-Cybercrime Division: File a report if you believe Vidnoz engaged in fraudulent billing or unauthorized charges. Visit nbi.gov.ph for details.
• Bangko Sentral ng Pilipinas (BSP) Consumer Affairs: If your bank fails to resolve a disputed charge, contact the BSP's Consumer Affairs Office at bangko-sentral.gov.ph.

Keep all documentation-cancellation emails, bank statements, correspondence with support-to strengthen your complaint with any of these agencies.

Summary: your next steps to cancel Vidnoz with confidence

Cancelling Vidnoz is straightforward when you follow the correct process for your payment platform and keep clear records. You have strong consumer rights under Philippine law, and you are protected against erroneous charges if you save proof of your cancellation request.

Start today by identifying where your subscription is active (Vidnoz website, Apple App Store, or Google Play), locating your billing date, and following the cancellation steps for your platform. Download your confirmation email, screenshot your account details, and set a reminder to check your bank statement one week after the renewal date passes. If an unwanted charge ever appears, you have the legal backing of the Consumer Act of the Philippines to dispute it and demand a refund.

Tocancel has helped thousands of Filipino users cancel subscriptions, recover lost funds, and reclaim control of their billing. The platform provides clear, step-by-step guidance tailored to your situation and escalation support if companies refuse to process your cancellation. Whether you are cancelling Vidnoz today or planning to cancel another service in the future, Tocancel is your trusted partner in defending your consumer rights and protecting your money. Visit tocancel.com to explore cancellation guides for hundreds of services and to access our community forum where Filipino users share their cancellation experiences and solutions.