Cancel Vivacut: Step-by-Step Guide

How to cancel Vivacut and stop recurring charges in the philippines

Why you need to cancel Vivacut now

Vivacut is a mobile video editing app that charges you through auto-renewal subscriptions, which means your account renews automatically every month or year unless you actively cancel before your billing cycle ends. If you subscribed in the Philippines, you are seeing charges convert from USD to PHP through your payment method, and the app continues billing you even after you delete it from your phone. Deleting the app does not cancel your subscription because your subscription lives in your Vivacut account, not on your device.

Many Filipino users face the same frustrating situation: they stop using Vivacut but forget to cancel, and then discover unexpected charges on their credit card or mobile bill months later. Tocancel exists to help you take back control and cancel with confidence, even if you do not remember exactly where you signed up or what your payment method was. Your first step is understanding what Vivacut actually charges you for and how the subscription model works in your country.

What Vivacut charges you each month

Vivacut offers two subscription tiers to Filipino users. The monthly plan costs ₱564 (approximately USD 9.99), and the annual plan costs ₱2,824 (approximately USD 49.99) for full access to premium editing tools, advanced effects, and professional-grade features. Both plans renew automatically on the same date every billing period unless you cancel at least 24 hours before renewal. The company does not charge a cancellation fee and has no mandatory lock-in contract, which means you can cancel after your first month without penalty.

Your legal position here is strong: under the Consumer Act of the Philippines (Republic Act No. 7394), Vivacut must honour your cancellation request within a reasonable timeframe and stop charging you immediately. If they do not, you have the right to dispute the charge and escalate the matter to the Department of Trade and Industry (DTI).

How auto-renewal works and why it traps users

Vivacut operates an auto-renewal system, meaning your subscription extends automatically at the end of each billing cycle. The company bills through your chosen payment method (credit card, Google Play, Apple App Store, or local payment processors), and each charge triggers independently of whether you use the app. This is why uninstalling Vivacut does not stop your charges: the subscription lives in your account, not on your phone.

Tocancel recommends marking your cancellation date on a calendar now, because forgetting to cancel even one day too late means you will face another automatic charge. The company requires cancellation at least 24 hours before your renewal date to avoid being billed again.

Your consumer rights under philippine law

As a Filipino consumer purchasing a subscription service, you are protected by clear, enforceable laws that give you the power to cancel, demand refunds, and escalate disputes if the company refuses to cooperate.

The consumer act of the philippines and your cancellation rights

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in three critical ways. First, it requires Vivacut to provide transparent billing terms and clear cancellation instructions before you sign up. Second, it prohibits the company from continuing to charge you after you have cancelled, even if their system fails. Third, it gives you the right to file a complaint with the Department of Trade and Industry (DTI) if Vivacut violates these rules.

Your legal position is this: if you cancel Vivacut through the correct channel and Vivacut continues charging you, that is a violation of the Consumer Act. You can demand a refund for all charges made after your cancellation date, and if the company refuses, you can escalate to the DTI without paying a filing fee.

Escalation to the department of trade and industry

If Vivacut refuses to cancel your subscription or continues charging you after cancellation, you have the right to file a formal complaint with the Department of Trade and Industry (DTI). The DTI has the power to investigate the company, order refunds, and impose penalties for unfair billing practices. You do not need a lawyer to file a complaint, and the DTI accepts complaints for free through their regional offices and online portal.

To file a DTI complaint, gather screenshots of your cancellation request, copies of all emails you sent to Vivacut support, and bank statements showing the unwanted charges. Tocancel advises keeping this documentation in a folder on your phone or computer for easy access if you need to escalate.

How to cancel Vivacut based on where you subscribed

Your cancellation method depends entirely on which platform you used to subscribe: Google Play Store, Apple App Store, or Vivacut's official website. If you do not remember, start by checking your payment method (credit card statement, mobile bill, or app store account) to find where you signed up.

Cancel through google play store on android

If you subscribed through Google Play on your Android phone, follow these steps to cancel immediately.

1. Open the Google Play Store app on your Android phone.
2. Tap your profile icon in the top-right corner and select "Manage subscriptions."
3. Find Vivacut in your active subscriptions list.
4. Tap Vivacut and select "Cancel subscription."
5. Confirm your cancellation by choosing a reason (optional) and tapping "Yes, cancel."
6. Look for a confirmation screen showing your subscription has ended. Screenshot this confirmation for your records.

Your cancellation takes effect immediately, and Google Play will not charge you on your next renewal date. Tocancel recommends waiting 24 hours and then checking your Google Play subscription list again to confirm Vivacut no longer appears.

Cancel through the apple app store on iPhone or iPad

If you subscribed through the Apple App Store on your iPhone or iPad, follow these steps to cancel without delay.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then select "Subscriptions."
3. Find and tap Vivacut in your active subscriptions.
4. Tap "Cancel Subscription" at the bottom of the screen.
5. Choose whether to cancel immediately or at the end of your current billing cycle (you can select immediate cancellation).
6. Confirm by tapping "Confirm" and take a screenshot of the cancellation confirmation.

Apple will send you a cancellation confirmation email within minutes. If you do not receive this email within one hour, repeat the steps above to verify the cancellation went through. Tocancel recommends checking your email spam folder in case the confirmation lands there by mistake.

Cancel through vivacut's official website or contact support

If you subscribed directly through Vivacut's website or are unsure which platform holds your subscription, contact Vivacut support to cancel. This method takes longer than app store cancellation but guarantees a paper trail if you need to escalate to the DTI later.

1. Visit the Vivacut FAQ page at vivacut.com/faq and search for "cancel" or "subscription."
2. If you do not find cancellation instructions on the FAQ, email support at [email protected].
3. In your email, write clearly: "I wish to cancel my Vivacut subscription immediately. Please confirm my cancellation in writing."
4. Include your email address associated with your Vivacut account and any order ID or receipt number you have.
5. Wait for Vivacut to reply with written cancellation confirmation. Forward this email to yourself as a backup and save it in a folder.

Vivacut typically replies to cancellation emails within 24 to 48 hours. If you do not hear back within 72 hours, send a follow-up email and keep both copies. Tocancel advises that written confirmation is your strongest evidence if Vivacut continues charging you after this point.

Pricing and subscription plans explained

Understanding exactly what you are paying for helps you decide whether cancelling is the right move and whether requesting a refund is justified.

Both the monthly and annual plans include the same premium features: unlimited video edits, advanced effects library, 4K export, and ad-free editing. Neither plan requires a contract, and you can cancel anytime without penalty. Tocancel reminds you that if you cancelled during a free trial and Vivacut charged you anyway, you have the right to dispute that charge with your bank or app store.

What happens after you cancel Vivacut

Once you have successfully cancelled, your access changes based on when you cancelled relative to your renewal date.

Immediate access loss and timeline

If you cancel through Google Play or Apple App Store, your premium features remain active until the end of your current billing cycle. This means if you paid on the 15th and cancelled on the 20th, you can still use premium editing tools until the 15th of the next month, and then your account reverts to the free version. After that date, you lose access to paid features, but your free tier account remains available for basic editing.

If you cancelled through Vivacut's support email, ask them explicitly in your cancellation request whether you retain access until your next renewal date or lose access immediately. Take their answer in writing, because this determines whether you have grounds to request a partial refund.

Confirming the cancellation took effect

After 24 hours, check your subscription list again to confirm Vivacut no longer appears. On Google Play, open the Play Store, tap your profile icon, select "Manage subscriptions," and verify Vivacut is not listed. On Apple App Store, open Settings, tap your name, select "Subscriptions," and confirm Vivacut is gone. If Vivacut still appears, contact the app store support team immediately and mention that you already cancelled but the system is still showing the subscription.

On your next billing date (the date you normally get charged), check your bank or credit card statement to verify no charge went through. If a charge appears despite your cancellation, this is evidence of a billing violation, and Tocancel advises you to dispute it immediately with your bank or file a complaint with the DTI.

Requesting a refund for unwanted charges

If Vivacut charged you after you cancelled, or if you cancelled within the first 14 days of subscribing, you have the right to request a refund under Philippine consumer protection law.

Refund request through the app store

If you subscribed through Google Play or Apple App Store and want a refund, your app store is your first stop. Google Play allows refund requests within 48 hours of purchase, and Apple typically allows 14 to 30 days depending on circumstances.

1. On Google Play: Open the Play Store, go to your account, tap "Payments and subscriptions," find Vivacut, and select "Report a problem." Choose "Unwanted charge" and submit your request.
2. On Apple App Store: Open App Store Settings, tap your name, select "Purchase history," find Vivacut, tap it, and choose "Report a Problem." Select "I would like a refund" and explain why.
3. Wait for the app store to investigate and respond. This typically takes 3 to 5 business days.

If the app store denies your refund and you believe the charge was unjust, escalate to the DTI with documentation of your cancellation attempt.

Direct refund request to Vivacut

If you subscribed directly through Vivacut's website, email support at [email protected] with this message: "I cancelled my subscription on [date], but I was charged on [date]. I request a full refund for this unwanted charge. Please process my refund and confirm it by return email." Include your cancellation confirmation screenshot and bank statement showing the charge.

Vivacut has no published refund policy, so treat their response as your evidence. If they refuse or ignore your request, document this refusal and file a complaint with the DTI, mentioning that you have attempted direct resolution first.

Common mistakes users make when cancelling Vivacut

Cancelling a subscription sounds simple, but small errors can leave you still vulnerable to charges and confusion. Here are the mistakes Tocancel sees most often and how to avoid them.

Mistake one: deleting the app instead of cancelling the subscription

Deleting the Vivacut app from your phone does absolutely nothing to your subscription. Your billing continues because the subscription lives in your account with your payment method, not on your device. You must cancel through Google Play, Apple App Store, or Vivacut directly. Uninstalling the app is a waste of time and leaves you exposed to surprise charges.

Mistake two: cancelling too close to your renewal date

Vivacut requires cancellation at least 24 hours before your renewal date. If you cancel only a few hours before renewal, your system may have already processed the next charge. Always cancel as soon as you decide you no longer want the subscription, then verify the cancellation went through the next day. Tocancel recommends setting a phone reminder 48 hours before your renewal date if you want to keep the option open.

Mistake three: not keeping documentation of your cancellation

If you do not screenshot your cancellation confirmation, and Vivacut charges you anyway, you have no proof that you cancelled. Your bank or the DTI will ask for evidence. Save every confirmation email, screenshot, and order reference number in a folder. This documentation is your leverage if a dispute arises.

Mistake four: assuming your free trial was auto-cancelled

If you signed up for a free trial of Vivacut and never intended to pay, you must still cancel before the trial ends. If you do not, Vivacut will charge you for the full subscription automatically. Tocancel advises cancelling the moment you complete your free trial, even if you think you will use the app later. You can always re-subscribe.

Checklist for cancelling Vivacut safely

Use this step-by-step checklist to ensure you cancel correctly and protect yourself from surprise charges.

Reviews and user experiences with cancelling Vivacut

Vivacut has a 4.5 out of 5 star rating across app stores, but cancellation experiences vary widely among Filipino users. Many users report that app store cancellation works smoothly and without delay, allowing them to stop charges within 24 hours. However, some users have reported difficulty cancelling through Vivacut's support email, citing slow or no response to cancellation requests.

The most consistent complaint is that Vivacut charges users again after they believe they have cancelled, suggesting a gap between when users cancel and when the cancellation is processed. This is why Tocancel emphasizes verification: always check your subscription list 24 hours after cancellation and again on your renewal date to confirm no charge went through.

Users who cancelled through Google Play or Apple App Store report faster, more reliable cancellation than those who cancelled through Vivacut support email. App store cancellations are protected by the app store's own refund policies, whereas direct Vivacut support has no published guarantee.

Comparing Vivacut to similar video editing apps

If you are cancelling Vivacut because the subscription does not fit your budget, here is how it compares to other video editing options available to Filipino users.

Several free or cheaper alternatives exist, including CapCut (completely free) and KineMaster (starting at ₱140 per month). If your reason for cancelling Vivacut is cost, Tocancel recommends trying CapCut first, as it requires no subscription and covers most basic and intermediate editing needs for Filipino content creators.

Where to send your cancellation request

If app store cancellation did not work or you need to cancel directly through Vivacut, use this contact information to ensure your request reaches the right department.

Vivacut support email: [email protected]

Vivacut FAQ page: vivacut.com/faq

When you email [email protected], include the subject line "Subscription cancellation request" and clearly state your full email address, subscription type (monthly or annual), and renewal date. Request a written confirmation in reply, as this creates a paper trail Tocancel can reference if you need to escalate to the DTI.

If Vivacut does not respond to your support email within 72 hours, file a complaint immediately with the Department of Trade and Industry (DTI) at ccs.dti.gov.ph or visit your nearest DTI regional office. Mention in your DTI complaint that you have attempted direct resolution through Vivacut support with no response.

Take action now with tocancel

Cancelling Vivacut is in your hands, and you have more power than you may realize. Under the Consumer Act of the Philippines, you have the right to cancel your subscription without penalty, and Vivacut must honour that request. If the company refuses or continues charging you, the DTI stands ready to enforce your rights at no cost to you.

Do not let auto-renewal charges drain your account. Pick the cancellation method that matches where you subscribed, follow the steps above, and verify the cancellation within 24 hours. Save your confirmation screenshot, and if a surprise charge appears on your renewal date, dispute it immediately with your bank or app store. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover illegal charges. You can be next. Take action today and reclaim control of your billing.