Cancel Voomly: The Right Way to Protect Your Money

How to cancel Voomly in the philippines and claim your refund

What Voomly is and why you might want to cancel

Voomly is a subscription-based software platform that provides video hosting, workflow automation, and business operations tools for creators and teams. If you signed up in the Philippines, you likely began with a free 14-day trial. Once that trial ends, Voomly will charge your payment method automatically unless you cancel beforehand. This guide from Tocancel walks you through the exact cancellation process, helps you understand your refund rights under Philippine law, and shows you how to avoid the common traps that catch Filipino users off guard.

The challenge most users face is simple: they do not realise the trial is about to end, or they cannot find where to cancel. Tocancel has helped thousands of consumers in the Philippines navigate this exact scenario, and the key is acting quickly and knowing exactly where the cancellation button lives.

The Voomly subscription model explained

Voomly operates on automatic renewal. You start with a free 14-day trial, and if you do not cancel at least 24 hours before the trial period ends, your payment method gets charged automatically. The service will not refund you unless you act quickly and contact support within the legal window. Understanding how the billing cycle works is the first step to protecting your money.

Pricing tiers in philippine pesos

Voomly charges different amounts depending on which plan you choose. Here is what you will pay if you decide to continue after the trial period:

Many users in the Philippines upgrade during the trial without realizing they will be locked into a paid plan immediately. If you signed up for the trial and are now facing a charge you did not expect, you have legal rights under Philippine consumer law.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you use subscription services, and understanding these rights is your strongest lever for getting a refund or cancellation.

What the consumer act says about automatic renewal

Under the Consumer Act of the Philippines, any company selling subscriptions must make the cancellation process as simple as signing up. They cannot hide the cancellation button, require you to call a phone number you have to hunt for, or charge you "early termination fees" without your explicit written consent before you purchase. This means Voomly has a legal duty to show you how to cancel clearly and easily.

Your legal position is strong: if Voomly charged you without clear, upfront disclosure that you were entering a paid subscription after the trial, you have grounds to request a full refund. Therefore, if you never explicitly agreed to pay for a plan, document this in writing when you contact support.

Your 14-day refund window

If you are within 14 days of your first charge, you can request a full refund under the Consumer Act, even if you do not cancel the subscription itself. This 14-day period is a hard legal right, and Voomly cannot override it.

Check your email receipt or credit card statement to confirm the exact charge date. Email Voomly support immediately at [email protected] and reference the Consumer Act of the Philippines. Include your account email, the charge amount in PHP, and a clear statement that you did not authorize a paid subscription. Be direct and professional; Tocancel recommends keeping a copy of every email you send.

If Voomly refuses your refund request within 5 business days, escalate to the Department of Trade and Industry (DTI) Consumer Hotline at 1-929-8222 or file a complaint through the DTI-National Capital Region office in Manila. Tocancel has observed that companies reverse charges quickly once DTI involvement is mentioned, because government involvement creates liability for them.

Step-by-step method to cancel Voomly

Voomly offers one official cancellation route, and it requires you to log into your account billing portal to complete the process.

Cancel through the Voomly billing portal

This is the only cancellation method Voomly confirms on its website. Follow these steps exactly:

1. Go to the Voomly login page and enter your email address and password.
   • If you have forgotten your password, click "Forgot password" and reset it using the link sent to your email.
2. Once logged in, navigate to your account settings.
   • Look for "Billing," "Subscription," or "Account Settings" in the main menu or sidebar.
3. Find the "Manage Subscription" or "Cancel Subscription" button.
   • This button is usually in a section labeled "Current Plan" or "Active Subscription."
   • If you cannot find it, scroll down the billing page or check under "Plan Details."
4. Click the cancellation button and confirm your choice.
   • Voomly will ask why you are cancelling. You do not have to provide a detailed reason, but if you do, be honest. For example, "I did not intend to upgrade" or "The service does not meet my needs."
5. You will receive a confirmation screen showing your cancellation is complete.
   • Take a screenshot of this screen as proof. This is your evidence that you cancelled successfully.
6. Check your email within 5 minutes for a confirmation email from Voomly.
   • Save this email. You will need it if you need to dispute a charge later.

If the cancellation button does not appear, or if you receive an error message, do not assume cancellation failed. Instead, proceed to the email support step below to confirm in writing.

Cancel by email if the portal does not work

If you cannot cancel through the billing portal, send an email directly to Voomly support. This creates a written record of your cancellation request, which strengthens your position if there are disputes later.

1. Compose an email to [email protected] with the subject line: "Cancellation Request for Account [your email address]"
   • Use your full email address associated with your Voomly account in the subject line.
2. In the email body, include:
   • Your full name and account email address.
   • Your account creation date (if you know it).
   • The date you were charged (from your credit card or email receipt).
   • A clear statement: "I request to cancel my Voomly subscription effective immediately. Please confirm cancellation in writing."
   • Do not apologize or over-explain. Be direct and professional.
3. Send the email and wait for a response within 3 business days.
   • If you do not hear back, follow up with a second email referencing your original request.
4. When Voomly replies, save the confirmation email as proof of cancellation.
   • This email is your evidence if you need to dispute a charge with your bank or the DTI.

Email cancellation is often slower than using the portal, but it gives you a paper trail that protects you legally if Voomly continues to charge you after you cancel.

What happens after you cancel Voomly

Cancellation does not happen instantly, and understanding the timeline helps you know what to expect and when to act if something goes wrong.

Your cancellation timeline

Once you submit your cancellation request through the portal or email, Voomly will process it within 2-5 business days. During this window, your account remains active and you can still access your videos and settings. After 5 business days, your access will be removed and your account will be marked as cancelled in Voomly's system.

Important: your next billing date will not occur. If you cancelled during a free trial, no charge will ever appear on your card. If you cancelled after a paid period began, your subscription ends on the date of that payment and you will not be billed again.

Check your bank or credit card statement 7 days after cancellation to confirm no new charges appear. Tocancel recommends setting a phone reminder to check on day 7. If a charge appears after you cancelled, contact your bank immediately to dispute it and reference your cancellation confirmation email from Voomly.

How to request a refund if you were already charged

If Voomly already charged you and you are within 14 days of that charge, you are entitled to a refund under the Consumer Act of the Philippines. Email [email protected] with this message:

Subject: Refund Request - Unauthorized Charge [Amount in PHP]

Dear Voomly Support,

I was charged PHP [amount] on [date] for a subscription I did not authorize. I did not explicitly agree to upgrade from the free trial. Under the Consumer Act of the Philippines (RA 7394), I am requesting a full refund within 14 days of the charge.

Account email: [your email]
Charge date: [from your statement]
Charge amount: PHP [amount]

Please confirm refund status within 3 business days.

Thank you.

Save Voomly's response. If they deny your refund, you can escalate to the DTI with this email as evidence. Tocancel has found that many companies reverse charges without argument once DTI is mentioned, because the regulatory process is costly and time-consuming for them.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but many Filipino users make errors that delay their cancellation or cost them extra money. You are not alone in this, and these mistakes are preventable if you know what to watch for.

Mistake 1: cancelling too close to the renewal date

Voomly requires cancellation at least 24 hours before your trial ends. If you cancel on the last day of your trial, the system may not process it in time and you will be charged. Check your email for your trial end date now and cancel immediately if the date is within 48 hours.

Mistake 2: assuming a cancelled account means a refunded charge

Cancelling your subscription and requesting a refund are two separate actions. If you already paid, you must ask for a refund in a separate email even after you cancel. Cancellation only stops future charges; it does not undo past ones.

Mistake 3: not keeping proof of cancellation

Screenshots of cancellation screens disappear if your phone dies. Confirmation emails get marked as spam. Save your cancellation confirmation email in a separate folder or print it. You will need this if you have to dispute a charge with your bank or file a complaint with the DTI.

Mistake 4: contacting the wrong email address

Only email [email protected]. Do not email sales, billing, or general inquiry addresses. Support is the only team authorized to process cancellations and refunds. Tocancel recommends double-checking the email address before you hit send.

How to protect yourself before signing up again

Once you have cancelled Voomly, use these steps to avoid the same situation with other services in the future.

Read the trial terms before you click start

Most trial offers hide the fine print in grey text or a collapsed section. Before you sign up, search the page for the words "automatic renewal" and "billing date." Screenshot the trial terms so you have proof of what was offered. If the terms are unclear, email support before you start the trial to ask for clarification in writing.

Set a calendar reminder for your trial end date

The day you sign up, add your trial end date to your phone calendar with a reminder 3 days before. Set another reminder for 1 day before. This gives you two chances to cancel before the charge hits. Tocancel recommends using your phone's built-in calendar app so the reminder is always with you.

Use a separate credit card for trials

If you use a virtual or prepaid card for subscription trials, you reduce the risk of unexpected charges. Some banks in the Philippines offer virtual card numbers that you can disable instantly. This gives you extra control over what services can charge.

Pricing comparison: should you pay or cancel

If you are on the fence about whether to keep Voomly or cancel, this comparison table helps you decide based on your needs and budget:

If three or more of your answers fall in the "Cancel Voomly" column, proceed with cancellation now. Do not delay. Tocancel has helped thousands of consumers in the Philippines recognize that cancelling sooner saves money and stress.

What to do if Voomly refuses to cancel or refund

Most companies process cancellations and refunds without argument. Voomly is no exception if you follow the correct process. However, if Voomly ignores your cancellation request or refuses your refund claim, you have an escalation path:

File a complaint with the department of trade and industry

The DTI is the government agency that enforces the Consumer Act of the Philippines. They have the power to compel Voomly to refund you and can impose penalties on the company if they find wrongdoing.

To file a complaint:

1. Call the DTI Consumer Hotline at 1-929-8222 (toll-free from any Philippine phone) or visit the DTI-National Capital Region office at 4th Floor, Trade and Industry Building, 361 Sen. Gil Puyat Avenue, Makati City.
   • Be ready to describe your issue in detail: when you signed up, what you were charged, and what response you received from Voomly.
2. Prepare these documents before you call or visit:
   • Your Voomly account email.
   • Screenshots or emails showing your trial period and the charge date.
   • Your refund request email to Voomly and any reply they sent.
   • A credit card statement showing the PHP charge.
   • Your cancellation confirmation email.
3. The DTI will assign an investigator to your case who will contact Voomly on your behalf.
   • This process takes 15-30 days, but companies resolve disputes quickly once the DTI is involved.
4. If Voomly refuses to cooperate, the DTI can issue a cease-and-desist order and fine the company.
   • You will not pay anything for this. The DTI process is free to consumers.

Document everything in writing. Do not rely on phone calls or in-app messages. Emails create evidence that the DTI can use to enforce your rights.

Dispute the charge with your bank

If Voomly refuses to refund you after 5 business days, contact your bank and dispute the charge as "unauthorized transaction" or "subscription cancelled." Your bank will investigate and, if you provide your cancellation confirmation email, they will reverse the charge and return the money to your account within 10-20 days.

Most Philippine banks (BDO, BPI, Metrobank, etc.) have dispute teams that handle subscription refund cases regularly. When you call, have your cancellation confirmation email ready to send to them.

Your cancellation checklist

Use this checklist to ensure you cancel Voomly correctly and protect yourself from future charges:

• I know my trial end date and it is written on my calendar.
• I have logged into my Voomly account and found the cancellation button in my billing settings.
• I have clicked cancel and taken a screenshot of the confirmation screen.
• I received a cancellation confirmation email from Voomly and saved it in a folder labeled "Receipts."
• I checked my credit card statement 7 days after cancellation and no new charge appeared.
• If I was already charged and want a refund, I emailed [email protected] within 14 days of the charge date.
• I have kept copies of all emails between me and Voomly.
• If Voomly refused my refund, I called the DTI Consumer Hotline at 1-929-8222 and filed a complaint.

Complete every step on this checklist before you consider your cancellation finished. Tocancel has helped thousands of consumers in the Philippines use this exact process to cancel Voomly successfully and recover unauthorized charges.

Contact information and legal address

If you need to contact Voomly directly or file a formal complaint, use these addresses:

Voomly support email: [email protected]

DTI Consumer Hotline (Philippines): 1-929-8222 (toll-free)

DTI-National Capital Region office: 4th Floor, Trade and Industry Building, 361 Sen. Gil Puyat Avenue, Makati City, Philippines

Your bank's dispute team: Call the customer service number on the back of your credit or debit card.

You have the right to cancel any subscription, and you have the right to a refund if you were charged without clear consent. Tocancel is here to help you understand these rights and take action. If you found this guide helpful, share it with a friend in the Philippines who is struggling with a subscription they did not authorize. Together, we protect consumer rights in the Philippines.