Cancel Vyond: Step-by-Step Guide

How to cancel Vyond and stop auto-renewing charges in the philippines

What Vyond is and why you need to cancel it now

Vyond is a subscription-based video creation platform operated by GoAnimate, Inc. that lets you build animated videos, training clips, and marketing content without special design skills. The service charges you monthly or annually on a recurring basis, and here is what matters most: Vyond automatically renews your subscription unless you actively turn off recurring billing before your billing date arrives.

If you are in the Philippines, this automatic renewal trap catches thousands of users every month. You sign up for a free trial or monthly plan to create one project, the trial expires or your month ends, and then a surprise charge hits your account. Many Filipino subscribers forget to cancel renewal, check their bank statement weeks later, and discover they have been charged multiple times for a service they no longer use.

Tocancel is here to walk you through the exact steps to stop these charges and protect your money. You have legal rights under Philippine consumer law, and you can exercise them today. This guide gives you the knowledge and confidence to cancel Vyond safely and permanently.

How vyond's pricing and subscription model works

Vyond offers tiered plans starting with a free trial that lets you create up to 3 watermarked videos. Once the trial ends, you must pay for a plan to remove watermarks and export commercially. The Starter plan includes AI avatars, over 650 text-to-speech voices, screen and webcam recording, and text-to-video conversion. Higher-tier plans unlock collaboration tools, Shutterstock media assets, translation features, brand controls, and advanced team management.

The free trial structure is intentional: it locks you into needing a paid subscription to finish your video project, which is why so many people end up committing to a plan they did not fully evaluate. Tocancel recommends you understand this pressure point before you sign up, and know exactly how to cancel if the service does not meet your needs.

Why you might need to cancel Vyond

You may want to cancel Vyond for several reasons: the service costs more than you expected, you completed your project and no longer need it, you found a cheaper competitor, or you discovered the cancellation process was hidden in the terms. Whatever your reason, you have the absolute right to cancel any subscription service without penalty, provided you follow the proper procedure.

The most common reason Filipino users contact Tocancel for help is surprise recurring charges after they believed they had cancelled. This happens when users do not receive a cancellation confirmation email, or when they cancel through the wrong channel and Vyond continues billing their payment method. Following this guide will ensure you cancel correctly and have proof.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit legal protections when you subscribe to services like Vyond.

What the consumer act guarantees you

Philippine consumer law requires that Vyond disclose all material terms clearly before you pay, including billing frequency, renewal dates, cancellation procedures, and refund eligibility. If Vyond fails to make cancellation easy to find or deliberately hides the cancellation button, the company is breaking the law.

You also have the right to cancel any subscription without penalty if you provide written notice. The law presumes you can cancel at any time unless your contract explicitly states a lock-in period (such as annual plans with early termination fees). Even then, the company must honour cancellation requests and stop charging you immediately.

Your legal position is strong: if Vyond continues to charge you after you submit a valid cancellation request, those charges are unlawful. You can dispute them through your bank, demand a refund, and file a complaint with the Department of Trade and Industry (DTI). Tocancel always advises you to document every step of your cancellation so you have evidence if you need to escalate.

How to use your rights if Vyond refuses to cancel or keeps charging you

If you cancel Vyond and the company still charges you, your first action is to contact your bank or payment processor immediately. Request a chargeback or charge reversal and provide your cancellation confirmation (email, screenshot, or reference number) as proof you terminated the service.

If Vyond disputes the chargeback, your bank will ask for further evidence. This is why keeping cancellation confirmations is critical. Send your bank copies of your cancellation request, the timestamp, and any follow-up emails from Vyond acknowledging the cancellation.

If the chargeback fails or Vyond does not respond, escalate to the Department of Trade and Industry (DTI). The DTI handles consumer complaints against businesses that violate the Consumer Act. You can file a complaint online or in person at your regional DTI office, and the DTI will investigate whether Vyond unlawfully charged you after cancellation. Tocancel has helped thousands of consumers recover unauthorized charges by filing with the DTI and providing clear documentation of their cancellation requests.

How to cancel Vyond step by step

Follow this exact procedure to cancel your Vyond subscription and stop all future charges.

Cancel Vyond through your account dashboard

This is the most direct cancellation method and gives you immediate confirmation.

1. Log into your Vyond account on the official website (vyond.com).
2. Navigate to your account settings or billing section (usually found in the top-right menu under your profile or account).
3. Select "Subscription" or "Billing" and look for the option to manage your plan.
4. Find the button that says "Cancel subscription" or "Stop auto-renewal" and click it.
5. Vyond will ask you to confirm the cancellation and may offer a discount to keep you subscribed; decline this offer if you want to cancel.
6. Read the final cancellation confirmation screen carefully and note the cancellation date, reference number, and any final billing information.
7. Take a screenshot of the confirmation page and save it to your device or email it to yourself as proof.
8. Check your email for a cancellation confirmation message from Vyond within 24 hours. If you do not receive one, contact Vyond support with your reference number.

This method is the fastest way to cancel Vyond because you have immediate confirmation on screen.

Cancel Vyond if you subscribed through apple app store or google play

If you signed up for Vyond through a mobile app and activated recurring billing on your phone, you must cancel through your phone's payment method, not the Vyond website.

1. For Apple devices: Open the Settings app, tap your name at the top, select "Subscriptions", find Vyond, and tap "Cancel Subscription".
2. For Android devices: Open the Google Play Store app, tap your profile icon in the top-right corner, select "Manage subscriptions", find Vyond, and tap "Cancel subscription".
3. Complete the cancellation process and screenshot the confirmation.
4. Log into your Vyond account on the website and verify that your subscription status shows as cancelled or inactive.
5. If your Vyond account still shows an active subscription after 24 hours, contact Vyond support with evidence that you cancelled through your app store.

App Store and Google Play subscriptions run on separate billing systems from Vyond's website, so you must cancel in both places if you ever reactivate your account.

Cancel Vyond by contacting customer support

Use this method if you cannot find the cancellation button in your account dashboard or if you have already cancelled but still see charges.

1. Go to the Vyond support page and locate the contact form or live chat option.
2. Write a clear message: "I request to cancel my Vyond subscription effective immediately. Please confirm cancellation in writing and provide a reference number."
3. Include your full name, account email address, and the billing email address linked to your account.
4. Send the message and save the support ticket number provided.
5. Wait for a response email within 48 hours confirming that your subscription has been cancelled.
6. If you do not receive a response within 48 hours, send a follow-up message referencing your ticket number.
7. Keep all support emails and ticket numbers as proof of your cancellation request.

Written support requests create a paper trail that protects you if Vyond later claims it never received your cancellation. Tocancel recommends this method as a backup if the dashboard cancellation option does not work.

What happens after you cancel Vyond

Understanding what occurs after cancellation prevents confusion and protects you from unexpected charges.

Your access after cancellation

When you cancel Vyond, your subscription ends on your next billing date or immediately, depending on the cancellation method. You retain access to your video library and existing projects until the end of your current billing period. After that date, you lose access to the editor and cannot export new videos unless you reactivate your subscription.

Download or export any videos you need before your access expires. Vyond will remind you of the access end date in the cancellation confirmation email. Set a calendar reminder for one day before that date to ensure you save your work.

Refunds and final charges

Vyond's standard terms classify subscription fees as non-refundable. However, Philippine consumer law may override this policy if you cancelled within a specific window or if Vyond failed to disclose its cancellation procedure clearly.

Check your cancellation confirmation email for information about final charges. If you cancelled mid-month, Vyond may charge you a prorated amount for the days you used the service that month. If you cancelled mid-year on an annual plan, most SaaS companies do not refund the unused portion, but you can request one by contacting support with your cancellation reference number.

If you believe you deserve a refund under Philippine consumer law because Vyond did not disclose cancellation terms clearly, file a complaint with the DTI and request a refund as part of your case. Tocancel advises you to request a refund in writing to Vyond support first, keep that request email, and escalate to the DTI if the company refuses within 14 days.

Pricing and plan comparison

Review Vyond's current pricing structure so you understand what you were charged and what you can expect if you reactivate.

In Philippine pesos, the Starter monthly plan costs approximately 1,500-2,000 PHP depending on exchange rates and current promotions. If you see a charge higher than this, contact Tocancel and your bank immediately to dispute the overcharge.

Common mistakes when cancelling Vyond

Cancelling a subscription feels like it should be simple, and it is frustrating when surprise charges appear after you thought you had stopped them. These mistakes explain why.

Mistake one: cancelling through the wrong channel

If you signed up for Vyond through your phone or tablet, the subscription is tied to your Apple or Google account, not your Vyond account. Cancelling Vyond in your account dashboard does nothing if your billing comes from your app store. You must cancel in Apple Settings or Google Play to actually stop the charges. Always verify which payment method your Vyond subscription uses before you attempt to cancel.

Mistake two: not saving your cancellation confirmation

Vyond sends a confirmation email after you cancel, but email can be delayed or filtered into spam. If you delete this email or cannot find it later, you have no proof that you ever submitted a cancellation request. When you cancel Vyond, screenshot the confirmation page on your screen, save the URL, and wait for the confirmation email. If the email does not arrive within 24 hours, contact support and ask them to resend it or provide a written cancellation reference number.

Mistake three: cancelling but not checking your next bill

Always verify your bank statement on the date your subscription was supposed to renew. If Vyond charged you despite cancellation, report it to your bank immediately and reference your cancellation confirmation. The sooner you dispute a charge, the faster your bank can reverse it. Tocancel recommends setting a phone reminder for your billing date to check your account that morning.

Mistake four: assuming silence means cancellation

If you send a cancellation request to Vyond support and do not receive a response within 48 hours, do not assume the cancellation went through. Follow up with another message, include your original ticket number, and ask for written confirmation. Many cancellations fail because customers think they have done their part but Vyond support never processes the request.

What to do if charges continue after cancellation

If Vyond keeps charging you after you have submitted a valid cancellation request, take these immediate actions.

Step one: contact your bank or payment provider

Call your bank or credit card company and request a chargeback or charge reversal. Provide your cancellation confirmation email or screenshot as evidence that you terminated the service. Tell your bank that Vyond continued to bill you without authorization after you cancelled. Your bank will open a dispute case and contact Vyond to resolve it.

Step two: contact Vyond support with your evidence

Send a formal email to Vyond support stating: "I cancelled my subscription on [date]. I have provided proof of cancellation to my bank and expect all unauthorized charges to be reversed. If you believe my account is still active, please explain why you continued billing after my cancellation request." Attach your cancellation confirmation and any previous support emails.

Step three: file a complaint with the department of trade and industry

If your bank chargeback is denied or if Vyond refuses to acknowledge your cancellation, escalate to the DTI. Visit the DTI website (dti.gov.ph) or visit your regional DTI office in person. File a formal complaint against GoAnimate, Inc. (Vyond's legal entity) for violating the Consumer Act by continuing to bill you after cancellation. Provide all evidence: cancellation confirmation, bank statements showing charges, support emails, and chargeback reference numbers.

The DTI will investigate and may order Vyond to refund your unauthorized charges and stop billing your account. Tocancel has seen the DTI successfully recover thousands of pesos for Filipino consumers who filed formal complaints with complete documentation.

Checklist for cancelling Vyond

Use this checklist to ensure you have completed every step correctly.

• Log into your Vyond account and navigate to billing or subscription settings.
• Click "Cancel subscription" and read all confirmation screens carefully.
• Screenshot the cancellation confirmation page and save it to your device.
• Check your email for a confirmation message from Vyond within 24 hours.
• If you subscribed through Apple or Google, also cancel through your phone's app store settings.
• Mark your subscription renewal date on your calendar.
• Check your bank statement on the renewal date to confirm no charge was applied.
• If a charge appears, contact your bank within 24 hours and request a chargeback.
• Keep all cancellation confirmations, support emails, and bank communications in a folder or email label for at least 6 months.
• If charges continue after 14 days, file a complaint with the Department of Trade and Industry.

Why you should cancel Vyond today and move forward

Cancelling Vyond removes the automatic billing drain on your finances and frees you to explore other video creation tools that may better suit your needs and budget. Whether you used Vyond for one project or discovered it was too expensive, you have the right to cancel without justification.

The key to protecting yourself is documentation. Every screenshot, email, and support ticket number becomes evidence if a dispute arises. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following this exact process and filing complaints with the DTI when companies refused to cooperate.

You are not alone in this process, and you have legal rights on your side. The Consumer Act of the Philippines was written to protect you from exactly this kind of recurring charge trap. Cancel Vyond today, verify the cancellation within 48 hours, and monitor your next bill to confirm it worked.

How to contact Vyond about cancellation or disputes

Use these contact methods to reach Vyond support or submit a cancellation request in writing.

Official mailing address for cancellation and privacy notices

Send written cancellation requests to this address to create a formal record of your cancellation request:

GoAnimate, Inc. (Vyond)
Attention: Legal or Customer Service Department
San Jose, California, USA

Include your full name, account email address, the email associated with your billing, your subscription plan name, and the date you want the cancellation to take effect. Use registered mail or a service that provides a delivery receipt so you have proof that Vyond received your written cancellation request.

Online support and contact options

Visit the Vyond support page on their website to access live chat, email support, or a contact form. When you submit a request, save the support ticket number and wait for a response confirming your cancellation. If you do not receive a response within 48 hours, follow up and reference your ticket number.

Tocancel recommends using both the dashboard cancellation method and a written support request. This dual approach ensures you have multiple forms of evidence if you need to escalate your dispute to your bank or the Department of Trade and Industry.

Your financial security matters, and you deserve a cancellation process that is clear, fast, and final. Tocancel is committed to helping Filipino consumers understand their rights, take confident action, and recover money lost to unauthorized charges. Cancel Vyond today and take back control of your subscription spending.