Cancel Keeptruckin: Step-by-Step Guide

How to cancel Keeptruckin in the philippines and avoid surprise charges

What Keeptruckin is and why cancellation matters

Keeptruckin is a fleet management platform that helps transport businesses track vehicles, maintain electronic logs, conduct inspections, and stay compliant with regulations across the Philippines and beyond. The service operates on a recurring subscription model, which means your account renews automatically every month unless you formally cancel before your next billing date.

Here is the critical fact that matters most: Keeptruckin does not stop charging you simply because you stop using the dashboard. Many fleet operators in the Philippines discover unexpected charges weeks or months after they believed they had ended their subscription. This happens because the billing system operates independently from your actual usage-your account keeps renewing whether you log in or not.

At Tocancel, we have helped thousands of consumers navigate exactly this situation. Keeptruckin's Terms of Service explicitly state that subscriptions renew automatically at the end of each billing cycle unless you submit a formal cancellation request before that date. Understanding this upfront puts you in control of your cancellation timeline and protects your business budget from unwanted recurring charges.

How keeptruckin's subscription model works

Keeptruckin operates on tiered monthly subscription plans rather than one-time purchases. Your charges recur automatically unless you submit a cancellation request before your next billing date. The system charges your linked payment method-whether credit card, GCash, or Maya-without sending additional renewal reminders, which is why many users miss their cancellation window.

The platform integrates GPS tracking, vehicle diagnostics, driver coaching, compliance reporting, and geofencing into a single dashboard. This bundled approach means your account holds both your access credentials and your billing information in one place, which complicates the cancellation process if you are not careful about the timing and method you use.

Keeptruckin's pricing structure in the philippines

Keeptruckin offers two primary paid tiers available to fleet operators in the Philippines, plus a limited trial period for new users.

Many users sign up for a free trial only to discover automatic conversion to a paid plan if they do not cancel before the trial expires. If you started with a trial and no longer need the service, cancelling before the trial window closes prevents any charges from appearing on your next statement.

Your consumer rights when cancelling Keeptruckin

The Philippines protects your consumer rights through the Consumer Act of the Philippines (Republic Act No. 7394), which gives you specific protections when dealing with recurring charges and service cancellations.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, you have the right to cancel a subscription service without penalty, provided the company has clearly disclosed the automatic renewal terms at the time you signed up. The law also protects you from being charged without your explicit, informed consent before each billing cycle.

Your legal position is straightforward: if Keeptruckin charged you without your clear agreement to those charges, or if you were not given a simple way to cancel, you have grounds to dispute the charge. The National Bureau of Investigation's ACT (Anti-Cybercrime Group) and the Department of Trade and Industry (DTI) enforce these protections on behalf of consumers.

Protection against misleading billing practices

Republic Act No. 7394 requires companies to provide you with a clear, easy method to cancel recurring services. This means Keeptruckin must offer cancellation through the same channel or an equally accessible channel through which you signed up. If the company makes cancellation deliberately difficult-such as requiring you to call a toll number, email an overseas address, or jump through multiple steps-this may violate your rights under the act.

Tocancel recommends documenting every cancellation attempt you make, including dates, times, and the names of any support staff you contact. This evidence becomes crucial if you need to file a complaint with the DTI or dispute charges with your bank.

Methods to cancel Keeptruckin from the philippines

You have multiple channels to cancel your Keeptruckin subscription, and your choice affects how quickly the cancellation takes effect.

Cancelling through the Keeptruckin dashboard

The fastest and most direct method is to cancel through your account dashboard while logged in. This creates an immediate digital record of your cancellation request and typically stops future charges within one billing cycle.

1. Log in to your Keeptruckin account using your credentials
2. Navigate to your Account Settings or Billing section (location varies by dashboard layout)
   • Look for a menu labeled "Settings," "Account," or "Subscription"
   • If you cannot find it, scroll to the bottom of the page for a "Help" or "Support" link
3. Select "Cancel subscription" or "Downgrade plan"
   • Do NOT simply delete the app or stop logging in-this does not trigger cancellation
4. Confirm the cancellation and note the effective date shown on screen
5. Take a screenshot of the confirmation message for your records

Cancelling via email to the philippine office

If the dashboard method does not work or you prefer written confirmation, contact Keeptruckin's Philippine office directly.

1. Compose an email to the Keeptruckin support team with the subject line "Subscription cancellation request"
2. Include the following details in your message:
   • Your full name and registered email address
   • Your account number (visible in your billing statements)
   • Your current plan type (Starter or Pro)
   • Your requested cancellation date (ideally before your next billing date)
   • A statement: "I request cancellation of my subscription effective [date]"
3. Request a written confirmation of cancellation in the reply
4. Send the email from the address registered with your Keeptruckin account
5. Keep a copy of your sent email and any response for your records

Keeptruckin's Philippine office is located in Makati City. If the support email does not respond within 5 business days, escalate your request to the US headquarters using the alternative contact address provided in your account settings or billing statement.

Cancelling through customer support chat

Keeptruckin's in-app or web-based chat support offers real-time cancellation assistance during business hours.

1. Open the Keeptruckin dashboard and look for a "Support," "Help," or chat icon (usually in the bottom right corner)
2. Click to open the chat window
3. Type: "I want to cancel my subscription"
4. Provide your account details when the agent requests them
5. Ask the agent to send you a written confirmation of your cancellation request via email
6. Verify with the agent the exact date your cancellation becomes effective

Timing your cancellation to avoid extra charges

When you cancel Keeptruckin matters as much as how you cancel, because billing cycles do not always align with your expectations.

Understanding your billing cycle and renewal date

Keeptruckin renews your subscription on the same day of each month that you signed up. For example, if you began your subscription on the 15th of the month, you are charged every 15th. Your cancellation must be submitted before that date to prevent the next charge.

To find your exact renewal date, log in to your account and check your billing section or your most recent invoice. Your invoice will show both your current billing period and your next renewal date clearly.

The timeline for cancellation to take effect

Cancellation timing varies depending on your method and when Keeptruckin processes your request:

• Dashboard cancellation: takes effect within 24 hours if submitted more than 24 hours before your renewal date
• Email cancellation: takes effect within 2 to 5 business days (allow extra time for processing)
• Chat cancellation: takes effect within 24 hours if the agent confirms the cancellation in writing

To be safe, submit your cancellation request at least 48 hours before your next billing date. This buffer protects you if there are processing delays, and it ensures your account cancels before the next charge is applied to your payment method.

What happens after you cancel Keeptruckin

Cancellation does not happen instantly, and understanding what to expect after you submit your request protects you from unwanted charges.

Your access after cancellation

Once your cancellation takes effect, Keeptruckin removes your access to the dashboard, GPS tracking, and all paid features. You typically lose dashboard access on the date your current subscription period ends-not immediately after you submit the cancellation request. If you cancel mid-cycle, most services do not offer prorated refunds for unused time, so your access ends on your next billing date.

Before you lose access, download or export any data you need (vehicle records, maintenance logs, compliance reports) while your account is still active. Keeptruckin may not provide this data after cancellation or after a certain grace period.

What to do if you see a charge after cancellation

If a charge appears on your bank statement or credit card after you cancelled, take immediate action:

1. Check your cancellation confirmation email or dashboard screenshot to confirm the cancellation date
2. If the charge date is after your cancellation was supposed to take effect, contact Keeptruckin support immediately with your cancellation confirmation
3. Request a full refund and ask for an explanation of the erroneous charge in writing
4. If Keeptruckin does not respond or refuses the refund within 10 business days, file a dispute with your bank or payment provider (GCash, Maya, or your credit card company)

Your bank or payment processor can reverse unauthorized charges, which is why documenting your cancellation request is critical. Banks in the Philippines take recurring billing disputes seriously under the Consumer Act.

Refunds and credit policies after cancellation

Keeptruckin's refund policy depends on when you cancel relative to your billing cycle.

When Keeptruckin offers refunds

Keeptruckin does not automatically refund unused subscription time if you cancel mid-cycle. However, you may be eligible for a refund if you cancel during a trial period before any charge is processed. If you signed up for a free 14-day trial and cancel within those 14 days, no charge will appear on your next statement.

If you are charged during a trial period when you believed it was free, you have grounds to dispute the charge under the Consumer Act. Contact Tocancel for guidance if this situation applies to you, as this may constitute misleading billing.

Disputing charges through your bank

If Keeptruckin refuses to refund an erroneous charge, you can dispute it directly with your payment provider:

• Contact GCash, Maya, or your credit card issuer within 30 days of the charge
• Provide your cancellation confirmation email, dashboard screenshots, and billing statements
• Request a chargeback or reversal due to "unauthorized recurring charge" or "service not rendered"
• Your bank or payment processor will investigate and reverse the charge if you have evidence of cancellation

This process typically takes 7 to 14 business days in the Philippines, and banks prioritize consumer protection in recurring billing disputes.

Common mistakes that delay your cancellation

Cancellation can feel stressful, especially if you are worried about extra charges catching you by surprise. Here are the pitfalls that cause the most problems for users in the Philippines:

Mistake 1: thinking you have cancelled by stopping login

The single most common error is assuming that deleting the app or stopping log-ins counts as cancellation. It does not. Keeptruckin's billing system is completely separate from your usage. Your account renews and charges your payment method even if you have not logged in for months. You must explicitly cancel through the dashboard, email, or support channel-there is no passive way to cancel.

Mistake 2: cancelling without checking your next renewal date

If you cancel after your renewal date has already passed, you are locked into another full month of charges. Always log in and check your billing section before you cancel to confirm the exact date of your next charge. If you are too close to renewal, wait to submit your cancellation request until after the date changes, or request cancellation effective immediately if the system allows it.

Mistake 3: not requesting written confirmation

Phone calls and verbal promises do not protect you if a charge later appears on your statement. Always request written confirmation via email, screenshot dashboard messages, or save chat transcripts. This evidence is essential if you need to dispute a charge with your bank or file a complaint with the DTI.

Mistake 4: using only chat or phone support without a follow-up email

Chat messages and phone records can be lost or deleted. Always follow up any verbal cancellation request with a confirmation email sent to the support address listed in your account. This creates a paper trail that protects you and ensures the cancellation is logged in Keeptruckin's official systems.

Mistake 5: forgetting to export your data before cancellation

Once your access ends, Keeptruckin may not provide vehicle records, maintenance logs, or compliance reports you need for your business. Before you cancel, download or export everything important while your account is still active. This is especially critical if you use Keeptruckin data for fleet audits, insurance claims, or regulatory compliance.

Cancellation checklist for Keeptruckin users

Use this step-by-step checklist to ensure your cancellation is processed correctly and you avoid surprise charges.

Comparing Keeptruckin to other fleet management platforms

If you are cancelling Keeptruckin because the service no longer fits your needs, consider how it compares to other popular fleet management options used by operators in the Philippines.

Before you switch to a competitor, verify that their cancellation policies are transparent and that they do not lock you into long-term contracts. Tocancel can help you evaluate cancellation terms with any new platform before you sign up.

How to file a complaint if Keeptruckin refuses to cancel

If Keeptruckin ignores your cancellation request or continues to charge you after you cancel, you have legal recourse through the Philippine consumer protection system.

Step 1: formal written notice to Keeptruckin

Send a formal demand letter via email to Keeptruckin's Philippine office (Makati City address) and their US headquarters. In this letter, state that you formally cancelled your subscription and provide your cancellation confirmation details. Give Keeptruckin 10 business days to respond and issue a refund for any erroneous charges. Keep a copy of this letter and all responses.

Step 2: file a complaint with the department of trade and industry (DTI)

If Keeptruckin does not respond or refuses to honour your cancellation, file a formal complaint with the DTI using their online portal or by visiting a regional office in your area. Include your cancellation confirmation, screenshots, and all correspondence. The DTI investigates recurring billing disputes and can compel companies to process refunds.

Step 3: dispute the charge with your bank

Contact your bank, GCash, or Maya within 30 days of any unauthorized charge and request a chargeback. Provide your cancellation evidence. Your payment provider is required to investigate and reverse the charge if you have proof of cancellation.

You should never have to fight this hard to cancel, which is why Tocancel advocates for stronger transparency in recurring billing across all sectors.

Key takeaways and your next steps

Cancelling Keeptruckin in the Philippines is straightforward if you know your rights and follow a clear process. The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel without penalty, and Keeptruckin must provide a simple cancellation method. Remember that your account will not cancel on its own-you must take explicit action before your next renewal date to avoid surprise charges.

Your action steps are simple: check your next billing date, export any data you need, submit your cancellation request through the dashboard or email at least 48 hours in advance, request written confirmation, and monitor your statement for unwanted charges after your cancellation takes effect.

If you encounter resistance or continue to see charges after cancellation, document everything and escalate to the DTI or your payment provider. You have consumer protections backing you, and companies like Keeptruckin are required to respect them.

Tocancel has helped thousands of consumers navigate subscription cancellations just like this one, and we have the expertise to guide you through every step. Whether you need help drafting a cancellation email, interpreting your billing statement, or disputing an erroneous charge, Tocancel is your partner in taking control of your recurring expenses. Visit tocancel.com to access more resources, templates, and guidance for any service you need to cancel.

Contact information for Keeptruckin cancellation

Use these addresses and channels to submit your cancellation request:

• Philippine office: Keeptruckin, Makati City, Philippines (check your billing statement for the exact address or visit your account settings)
• Dashboard cancellation: Log in to your Keeptruckin account and navigate to Billing or Account Settings
• Email support: Use the support email address listed in your account or billing statement (typically support at keeptruckin domain)
• Chat support: Available through the Keeptruckin dashboard during business hours
• US headquarters: Contact address available in your account settings if Philippine office does not respond within 5 business days

Keep all correspondence related to your cancellation, and remember that Tocancel is here to help if you face any obstacles during the cancellation process.