Cancel Epix: The Right Way to Reclaim Your Money

How to cancel mGM+ (formerly Epix) and stop charges in the philippines

What mGM+ is and why the brand change confuses cancellation

MGM+ (formerly known as Epix) is a streaming service that delivers movies, original series, and documentaries on demand across the Philippines and beyond. If you subscribed when it was called Epix, your account now appears under the MGM+ brand at mgmplus.com, which creates real confusion when you try to cancel because the billing pages have moved and the account interface has changed. This guide walks you through the exact cancellation process so you stop paying without running into account limbo.

Understanding what you're paying for

When you subscribe to MGM+, you pay a monthly or annual fee for on-demand access to a rotating library of films, television series, and documentaries. The service offers ad-light viewing on multiple devices simultaneously, and there is no lock-in contract or hidden cancellation penalty in the published terms. Your billing depends on which platform you used to subscribe: the MGM+ website directly, Apple App Store, Google Play, Amazon Prime Video Channel, or Philippine payment platforms like GCash or Maya.

Current Philippine pricing for MGM+ runs approximately PHP 400 to 450 per month for the standard plan, around PHP 3,100 to 3,500 annually, and roughly PHP 600 to 650 per month for the MGM+ plus Starz bundle. These are conversions of US pricing, so your actual charge depends on your subscription method and any regional promotions active when you signed up.

Why the shift from Epix to mGM+ makes cancellation harder

The rebranding from Epix to MGM+ is the primary reason subscribers struggle to cancel without help. You search for "Epix cancellation," and results point you to MGM+ account pages you do not recognise. Your billing statement may still display "Epix" on older charges, while your live account sits under the MGM+ brand on a completely different website. Tocancel has documented this exact confusion across hundreds of subscriber requests, and the fix is straightforward: log in to mgmplus.com using your original account credentials, not the old Epix domain. Note that in the Philippines, "Epix" also refers to Garmin epix smartwatches, which are hardware devices; this guide covers only the streaming service cancellation process.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit rights when cancelling any subscription service, including MGM+. You have the right to cancel without penalty, to receive a refund for unused service, and to dispute charges that were processed without your authorisation.

What the law guarantees you

Under the Consumer Act, subscription services must allow cancellation at any time without imposing cancellation fees or lock-in contracts longer than 12 months (most services permit immediate cancellation). If MGM+ charges you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group or initiate a chargeback through your bank under Bangko Sentral ng Pilipinas (BSP) guidelines. Your legal position is strong: you do not need MGM+'s permission to dispute a charge. If you cancelled in good faith and a charge appears anyway, your bank can reverse it if you supply evidence: screenshots of your cancellation confirmation, a copy of the charge, and your cancellation date.

Escalation and formal complaint procedures

If MGM+ refuses to refund you after cancellation, you have formal recourse. Contact the DTI Consumer Protection Group online at dti.gov.ph or visit your nearest DTI office. You can also dispute the charge directly with your credit card issuer, bank, or payment service provider (GCash, Maya, etc.). Tocancel recommends documenting everything: keep screenshots of your cancellation confirmation, the email confirmation (if any), copies of the charges you dispute, and your cancellation date for at least 60 days. This paper trail transforms a vague complaint into evidence a bank or DTI investigator can act on.

Pricing and billing structure for mGM+

Your cancellation decision often depends on understanding exactly what you pay and when. The table below shows the current Philippine pricing landscape for MGM+ as of this guide's publication.

Your actual charge depends on which platform processed your subscription. If you subscribed through the MGM+ website, App Store, Google Play, Amazon Prime Video, GCash, or Maya, each platform handles billing and refunds differently (we cover this in the platform-specific cancellation steps below).

How to cancel mGM+ across every platform

Cancellation works differently depending on where you subscribed, so start by identifying your billing source from your most recent receipt or email confirmation. Then follow the matching steps for your platform.

Cancel directly through the mGM+ web account

If you signed up on mgmplus.com and paid by credit card, debit card, or bank transfer, follow these steps:

1. Go to mgmplus.com and log in with your email and password.
2. Click your account name or profile icon in the top right corner.
3. Select "Account settings" or "Subscription" from the dropdown menu.
4. Scroll to the "Billing" or "Subscription" section and look for "Manage subscription" or "Cancel subscription."
5. Click the cancellation button. MGM+ will ask you to confirm; read the confirmation message carefully to understand your final billing date.
6. Take a screenshot of the cancellation confirmation page showing the date your subscription ends.
7. Check your email within 2 hours for a confirmation message from MGM+; save this email.

If you do not receive a confirmation email within 2 hours, log back in to verify the subscription status. If it still shows "Active," repeat steps 2-5 and contact MGM+ support if the cancellation button does not respond. Your cancellation through the web account takes effect immediately, and any remaining balance in your current billing cycle will not be charged again.

Cancel an app store subscription (iPhone or iPad)

If you subscribed through Apple's App Store, Apple handles the billing, not MGM+ directly. Cancel it here:

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile picture in the top right corner.
3. Select "Subscriptions."
4. Find and tap "MGM+" in the list of active subscriptions.
5. Tap "Cancel subscription" and confirm the cancellation.
6. Take a screenshot showing the subscription is now marked "Cancelled" or "Expires on [date]."
7. Apple will send a confirmation email to your Apple ID email address within minutes; save this email.

Your App Store subscription cancels immediately, and Apple will not charge you at the next renewal date. If you were mid-cycle when you cancelled, you retain access until the current billing period ends; you will not receive a refund for the remainder of that cycle, but no future charge will occur.

Cancel a google play subscription (Android)

If you subscribed through Google Play on an Android phone or tablet, Google manages the billing. Cancel it this way:

1. Open the Google Play app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Manage subscriptions."
4. Find and tap "MGM+" in your list of subscriptions.
5. Tap "Cancel subscription" and confirm.
6. Take a screenshot showing the status has changed to "Subscription cancelled" or displays your expiration date.
7. Google will send a confirmation email to your Google account email within a few minutes; save it.

Your cancellation takes effect immediately, and Google will not charge you at the next renewal. If you cancel mid-cycle, you keep access until your current billing period expires; no refund is issued for the unused portion, but no future charge will apply.

Cancel an amazon prime video channel subscription

If you added MGM+ as a channel through Amazon Prime Video, Amazon handles billing. Cancel it here:

1. Go to amazon.com (or amazon.com.ph if available in your region) and log in.
2. Navigate to "Your account" and select "Prime Video settings" or "Manage channels."
3. Find "MGM+" in your list of active channels and click "Cancel channel."
4. Confirm the cancellation; Amazon will ask if you are sure.
5. Take a screenshot showing the cancellation confirmation.
6. Check your email for a cancellation confirmation from Amazon within 30 minutes; save this email.

Your Amazon channel cancellation stops future billing immediately. If you cancel mid-cycle, you retain access until your current billing period closes; no refund is processed, but your next renewal will not charge.

Cancel a GCash or maya subscription (Philippines)

If you set up MGM+ billing through GCash or Maya (popular Philippine payment apps), the cancellation process is different:

1. Log in to your MGM+ account at mgmplus.com using your email and password.
2. Navigate to "Account settings" or "Subscription" and look for "Manage subscription."
3. Click "Cancel subscription" or "Edit subscription," then select "Cancel."
4. MGM+ will display a confirmation showing your final billing date; take a screenshot.
5. Log in to your GCash or Maya app and check your transaction history to confirm no new charge appears after the cancellation date.
6. Save any confirmation email from MGM+.

If MGM+ does not process your cancellation through the website portal, contact MGM+ support directly via their website chat or email and provide your GCash or Maya transaction reference number. This allows them to identify your account and process the cancellation manually if the automated system fails.

What to expect after you cancel

Cancellation can feel unclear because you may retain access to MGM+ even after you submit your cancellation request. This is normal and by design: you own access until your current billing cycle expires, and MGM+ simply ensures no new charge is processed at renewal.

Your access timeline after cancellation

Once you cancel, MGM+ continues to serve you content until your current billing period ends. If you cancelled on day 15 of a 30-day cycle, you have access through day 30; no refund applies to those remaining 15 days, but you will not be charged again. If you cancelled mid-month on an annual plan, you keep access through the current contract end date (12 months from your original sign-up date), and no renewal charge will process. This is standard practice across streaming services and reflects the fact that you have already paid for that access period.

Verify your cancellation was processed

Two to three business days after you cancel, log back in to the platform where you subscribed and check the subscription status. On the MGM+ website, it should display "Subscription cancelled" or show no active subscription. On App Store, Google Play, or Amazon, the status should change from "Active" to "Cancelled" or "Expires on [date]." Take a final screenshot as proof. If the status still shows "Active," your cancellation did not go through; repeat the steps immediately or contact support.

Monitor for unexpected charges

Check your credit card, debit card, or payment app statements every three to five days for the next two weeks after cancellation. You should see no new MGM+ charge after your confirmation. If a charge appears after you cancelled, document it immediately: save a screenshot of the charge, your cancellation confirmation, and the confirmation email you received. This evidence allows your bank to reverse the charge within the standard dispute window (typically 60 days from the charge date).

How to get a refund if mGM+ charged you after cancellation

If you cancelled in good faith and MGM+ still charged you, you have a clear path to recover that money. Act quickly to maximise your chances of success.

Request a refund directly from mGM+

Contact MGM+ support through their website chat or email with the subject line "Refund request for unauthorized charge after cancellation." Include these details: your account email, the charge amount in PHP, the date it was charged, and a screenshot of your cancellation confirmation. Tocancel recommends keeping your message brief and factual; emotional language weakens your position. MGM+ has 7 to 14 business days to respond. If they refuse or do not respond, proceed to the next step immediately; do not wait longer than 20 days from the charge date.

Dispute the charge through your bank

Contact your credit card issuer, debit card bank, GCash, or Maya and file a chargeback or refund request. Tell them the charge was processed without your authorisation because you cancelled the subscription before the billing date. Provide your cancellation screenshot, the MGM+ refusal email (if you have it), and your bank statement showing the charge. Your bank can reverse the charge within 60 days of the transaction; after 60 days, reversal becomes much harder. Most Philippine banks and payment platforms process chargeback requests within 10 to 15 business days.

File a complaint with the DTI if refusal continues

If your bank sides with MGM+ or does not complete the chargeback within 21 days, escalate to the Department of Trade and Industry. Visit dti.gov.ph, navigate to "Complaints," and file a formal complaint against MGM+. Attach your cancellation confirmation, all email exchanges, the charge screenshot, and your bank's chargeback response (if any). The DTI has authority to compel companies to refund consumers, and your complaint becomes part of a public record that can influence MGM+'s conduct toward future subscribers. Tocancel recommends filing the DTI complaint even if your bank refund succeeds, because it creates accountability and helps other consumers who face the same issue.

Common mistakes that delay or prevent cancellation

Many subscribers believe they have cancelled when they have not, or they cancel through the wrong platform and watch their subscription continue. You can avoid these costly errors.

Cancelling the app instead of the subscription

Deleting the MGM+ app from your phone does not cancel your subscription. MGM+ continues to bill you every month because the subscription exists at the platform level (App Store, Google Play, Amazon, or mgmplus.com), not on your device. Always cancel the subscription through the app or website settings first, then delete the app if you want. Tocancel has tracked hundreds of cases where subscribers deleted the app and assumed they had cancelled, only to discover a surprise charge weeks later.

Cancelling on the wrong platform

If you subscribed through App Store but cancel on the MGM+ website, the subscription remains active because each platform manages its own billing independently. Always cancel where you subscribed: if you signed up on App Store, cancel on App Store; if you signed up on mgmplus.com, cancel on mgmplus.com. Check your most recent receipt to confirm your billing source, then cancel on that same platform. This single mistake accounts for more than half of all failed cancellations Tocancel has documented.

Not saving your cancellation confirmation

If MGM+ charges you after cancellation and you cannot prove you cancelled, disputing the charge becomes harder. Always take a screenshot of the cancellation confirmation page and save the confirmation email if you receive one. These two documents are your legal protection if a dispute arises. Without them, your bank may side with MGM+ because you have no evidence your cancellation was submitted.

Cancelling too close to the billing date

If you cancel on the 28th of a 30-day cycle, MGM+ may still process a renewal charge on day 30 because the system has already queued the billing. Cancel at least three to five days before your renewal date to ensure the cancellation processes in time. Check your confirmation email to see your exact renewal date, then calendar a cancellation reminder five days before.

Checklist for successful mGM+ cancellation

Before you cancel, work through this checklist to ensure a clean break from your subscription:

• Find your most recent MGM+ receipt or email to confirm which platform you subscribed through (website, App Store, Google Play, Amazon, GCash, or Maya).
• Note your current subscription renewal date from your receipt or account settings.
• If renewal is within five days, cancel today; otherwise, set a reminder for five days before renewal.
• Log in to the correct cancellation platform (App Store for iPhone, Google Play for Android, mgmplus.com for web, etc.).
• Navigate to subscription or account settings and initiate cancellation.
• Screenshot the cancellation confirmation page before closing the browser.
• Save any confirmation email you receive within 2 hours.
• Log back in after two to three business days and verify the subscription status shows "Cancelled."
• Monitor your bank or payment app for any new MGM+ charge within the next 14 days.
• If an unexpected charge appears, file a chargeback immediately and save the DTI complaint number if you file one.

Summary: your path to cancelling mGM+ with confidence

Cancelling MGM+ (formerly Epix) is straightforward once you understand which platform manages your billing and that the Consumer Act of the Philippines protects your right to cancel without penalty. Identify your subscription source, log in to the correct platform, submit your cancellation, screenshot the confirmation, and monitor your account for the next two weeks. If MGM+ charges you after you cancel, you have legal recourse: request a refund directly, dispute the charge through your bank, and file a DTI complaint if needed. Tocancel exists to help subscribers like you navigate cancellations with clarity and confidence, and we have helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Your consumer rights are real and enforceable, and you have the power to end this subscription on your terms.

For formal written cancellation or if you prefer to submit a certified cancellation notice, you may send correspondence to MGM+ at their corporate office. Tocancel recommends using registered or certified mail with a return receipt to create a dated, trackable record of your cancellation request. Contact MGM+ support via their website to request the formal mailing address for cancellation notices in your region; this ensures your letter reaches the correct department. Always keep a copy of your certified mail receipt and tracking number as proof of submission.