Cancel Flohoops: The Right Way

How to cancel Flohoops in the philippines and stop the charges

What Flohoops is and why philippine users cancel

Flohoops is a basketball streaming service owned by FloSports, a sports media company based in Austin, Texas. When you subscribe to Flohoops, you gain access to the entire FloSports network, which includes basketball content alongside other sports coverage. This matters for cancellation because your billing and account controls live within FloSports, not a standalone Flohoops platform. Therefore, understanding where your subscription actually lives is your first step toward cancelling confidently.

Many Philippine users search "cancel Flohoops" assuming they purchased a basketball-only plan. In reality, you pay for full network access, which is why the monthly charge often feels steep compared to single-sport services like NBA League Pass or ESPN+. Understanding this structure prevents confusion when you log in to cancel, and Tocancel exists to walk you through exactly where to find your cancellation button.

What your Flohoops subscription includes

Your Flohoops subscription unlocks live basketball events, recorded replays, original programming, player interviews, and premium sports coverage across the wider FloSports platform. The service targets serious basketball fans who want deep access beyond what free streaming offers. However, the multi-sport positioning means you pay for content beyond basketball alone. If you only watch basketball occasionally, this subscription likely does not deliver value for your budget.

Where philippine users subscribe and why it matters for cancellation

Flohoops subscribers in the Philippines use three main channels: the FloSports website, the Apple App Store, or Google Play. This detail is critical because the cancellation method depends entirely on where your charge originates. If you subscribed through the App Store, your cancellation must happen inside Apple's subscription settings, not on the Flohoops website directly. If you subscribed via Google Play, you cancel through Google Play, not through FloSports. This is the single most common mistake that causes continued billing after users believe they have cancelled. Tocancel emphasizes this point because many users cancel in the wrong place and continue getting charged for months.

Flohoops pricing for philippine subscribers

Pricing varies depending on your subscription channel and currency conversion at the time of purchase. Here is what Philippine users actually see on their statements:

The App Store pricing is most reliable for Philippine billing because it reflects actual local currency rates. If you subscribed via the FloSports website, your charge may appear in PHP or USD depending on your payment method. Most Philippine users who pay with GCash, Maya card, or a local credit card see PHP amounts on their statements. Check your last three statements to confirm which channel charges you, as this determines exactly how you cancel.

Should you cancel Flohoops right now

You might cancel Flohoops for several valid reasons, and deciding whether to keep or cancel deserves clarity.

Strong reasons to cancel Flohoops

• You no longer follow basketball regularly or the local teams you wanted to watch are no longer featured.
• The monthly cost of ₱1,550 to ₱1,900 has become unaffordable or duplicates other streaming services you already pay for.
• You discovered unexpected charges after a free trial ended without clear notification.
• You signed up for a specific event that has already aired and you do not plan to watch other content.
• You prefer free alternatives like YouTube or local sports broadcasts that meet your needs.
• You received a charge from an old account you forgot you activated.
• You want to audit your monthly subscriptions and cut costs without sacrificing essential services.

Reasons to keep your Flohoops subscription

• You actively watch live basketball games and replays multiple times per week.
• You want premium original content and player interviews unavailable elsewhere.
• You are a serious fan of a specific team or league covered extensively on FloSports.
• You value the sports variety beyond basketball that the broader FloSports network offers.
• You have already committed to an annual plan and want to use the full year.

How to cancel Flohoops without getting charged again

Cancellation works differently depending on which platform you subscribed through. Your legal right to cancel is protected under the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to terminate any subscription service. Follow the steps below for your specific platform:

Cancel Flohoops if you subscribed via apple app store

1. Open the Apple App Store app on your iPhone, iPad, or visit the App Store website on your Mac.
   • On iPhone or iPad, tap the profile icon in the top right corner.
   • On Mac, open the App Store, then click your account name in the top right.
2. Select "Subscriptions" from the menu that appears.
   • Look for the subscriptions section; do not select "Purchased" or "Downloads".
3. Find "Flohoops" or "FloSports" in your active subscriptions list.
   • If you do not see it, scroll down to check your list.
4. Tap or click on the Flohoops subscription to open its details.
   • You will see renewal date, price, and a "Manage" or "Edit" button.
5. Select "Cancel Subscription" or "Turn Off Automatic Renewal".
   • Apple may ask you why you are cancelling; you can skip this or provide feedback.
   • Confirm the cancellation when prompted.
6. Verify the cancellation by checking that the status changes to "Expires on [date]" instead of "Renews on [date]".
   • You retain access until the expiration date; no immediate removal occurs.

Do not uninstall the app, as this does not cancel your subscription. Apple handles the billing independently of the app itself. Tocancel recommends taking a screenshot of the cancellation confirmation for your records.

Cancel Flohoops if you subscribed via google play

1. Open the Google Play app on your Android device or visit play.google.com in your web browser.
   • If using a browser, ensure you are logged into the Google account linked to your subscription.
2. Navigate to your account menu (usually top right corner).
   • On mobile, tap your profile icon or the three horizontal lines.
   • On web, click your profile picture in the top right.
3. Select "Payments and subscriptions" or "Manage subscriptions".
   • Different Android devices display this option slightly differently.
4. Tap or click "Manage subscriptions".
   • You will see all active subscriptions tied to your Google account.
5. Find "Flohoops" or "FloSports" in the list and tap or click on it.
   • If you subscribed under a different name, search for it by checking your recent charges.
6. Select "Cancel subscription".
   • Google Play will ask you to confirm and may offer a retention discount; decline unless you wish to continue.
7. Confirm that the subscription status changes to "Cancelled" and shows an expiration date.
   • You retain access until that expiration date.

Uninstalling the app does not cancel your subscription on Google Play. Google processes the billing separately. Tocancel advises keeping your cancellation confirmation email for reference.

Cancel Flohoops if you subscribed directly via FloSports website

1. Visit the FloSports website (flosports.tv) and log into your account using your email and password.
   • If you forgot your password, click "Forgot password" on the login page.
2. Navigate to your account settings, usually found in a menu labeled "Account", "My Account", or under your profile icon.
   • Look for this option in the top right corner or in your profile dropdown.
3. Select "Subscriptions" or "Billing" from the account menu.
   • This section displays all active subscriptions and renewal dates.
4. Find your Flohoops subscription in the list and click "Manage" or "Edit".
   • You will see your renewal date and the next charge amount.
5. Select "Cancel subscription" or "Turn off auto-renewal".
   • FloSports may ask for feedback about your cancellation reason.
6. Confirm the cancellation and wait for a confirmation email from FloSports.
   • This email serves as proof of cancellation and should arrive within 24 hours.

If the cancel button does not appear or the website is unclear, contact FloSports support directly via email or phone (details below). Tocancel has found that the website method is usually fastest when the button is clearly visible.

What happens immediately after you cancel Flohoops

Once you complete cancellation, your access continues until your current billing period ends. For example, if you cancel on the 15th of the month but your renewal date is the 28th, you keep access until the 28th. You do not receive a refund for the portion of the month you do not use, unless you cancelled within a legal grace period or due to service failure. Therefore, cancelling early in your billing cycle means losing less money than cancelling near the end.

Check your email for a cancellation confirmation from Apple, Google Play, or FloSports within 24 hours. If you do not receive one, revisit the cancellation page to confirm the status changed. This is your proof of cancellation and protects you if charges continue unexpectedly. Tocancel recommends saving this email permanently in case you need to dispute a charge later.

Do you qualify for a refund after cancelling Flohoops

Your right to a refund depends on when you cancelled and whether you used a free trial. The Consumer Act of the Philippines (Republic Act No. 7394) does not automatically entitle you to refunds for cancelled subscriptions, but it does protect you against unfair billing practices. Here is what you need to know:

When you do get a refund

• You cancelled within 7 to 14 days of your initial purchase (depending on Apple or Google Play policy) and received no value from the service.
• You cancelled during a free trial period before charges began. In this case, you should never see a charge.
• The service was unavailable or non-functional for the majority of your billing period, and you cancelled immediately.
• You cancelled due to unauthorized charges or fraud on your account.

When refunds are unlikely

• You cancelled after using the service for several weeks or months.
• You are cancelling because you changed your mind about the content or value, not due to service failure.
• Your free trial period ended and you are now asking for a refund after paid charges began.
• You cancelled within a few days of the renewal date after the charge already processed.

If you believe you qualify for a refund, contact FloSports support directly (contact details below) and explain your situation clearly. Reference your cancellation date and the reason you believe a refund is fair. If FloSports refuses, you can escalate to the National Bureau of Investigation (NBI) Consumer Complaint Center or file a formal complaint with the Bureau of Trade Regulation and Consumer Protection (BTRCP) under the Department of Trade and Industry (DTI).

Your consumer rights and what they protect

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for a fair cancellation and refund process. Under this law, you have the right to cancel any subscription service without penalty, as long as you provide notice before the next renewal date. The law also protects you from unfair or deceptive billing practices.

Your legal position is clear: you are not obligated to continue paying for a service you no longer want. Companies must honor cancellation requests promptly and must stop charging you after your current billing period ends. If a company continues charging you after you have cancelled, this violates the Consumer Act of the Philippines, and you have the right to dispute those charges through your payment provider (Apple, Google, your bank, or credit card company).

If you encounter trouble cancelling or experience unauthorized charges after cancellation, document everything: screenshots of your cancellation confirmation, emails from FloSports, and bank statements showing the charges. Then file a complaint with the Bureau of Trade Regulation and Consumer Protection (BTRCP) at the Department of Trade and Industry. Tocancel advises keeping all documentation for at least one year.

Common cancellation mistakes that lead to continued charges

Many Philippine users complete what they think is a cancellation, only to discover charges months later. This frustration is preventable.

• Cancelling in the wrong place: You cancel on the FloSports website but your subscription came through Apple App Store. Always cancel where you subscribed, not where you use the app.
• Uninstalling the app without cancelling the subscription: Deleting the app does not stop your billing. You must cancel through the subscription platform first.
• Assuming "pause" means "cancel": Some services offer a pause option that temporarily stops access but continues billing. Always select "cancel" explicitly.
• Not confirming the cancellation status: After clicking cancel, verify that the status shows "Cancelled" or "Expires on [date]", not "Renews on [date]".
• Cancelling after the renewal charge: If you cancel after the renewal date has passed, you have already been charged for the next period. You may qualify for a refund, but you must request it within 7 to 14 days.
• Trusting verbal confirmation: If you contact support by phone or chat, ask for a cancellation confirmation email. Chat transcripts and verbal promises are harder to enforce than official emails.
• Ignoring the confirmation email: FloSports or your payment platform will email you a cancellation confirmation. If you do not receive one within 24 hours, your cancellation may not have processed.

These mistakes are easily avoided by following the step-by-step instructions above and verifying each step as you go. Tocancel has helped thousands of consumers avoid these pitfalls by moving methodically through the cancellation process.

What to do if Flohoops continues charging you after cancellation

If you cancelled successfully but Flohoops charged you again, act immediately to protect your money and your rights.

Step 1: confirm the charge is actually unauthorized

• Check your email for the cancellation confirmation from Apple, Google Play, or FloSports.
• Log into your subscription account and verify the status shows "Cancelled" or "Expires on [date]".
• Check your bank or credit card statement to confirm the charge date and amount.

Step 2: contact FloSports support within 7 days of the unauthorized charge

Reach FloSports by email at [email protected] or through their website contact form. Describe the situation clearly: "I cancelled my subscription on [date], but I was charged ₱[amount] on [date]. I have a cancellation confirmation. Please refund this charge immediately." Include your account email, subscription ID (if you have it), and screenshots of the cancellation confirmation and the unauthorized charge.

Step 3: request a chargeback if FloSports does not respond within 5 business days

Contact your bank or credit card company and request a chargeback (reversal) of the unauthorized charge. Provide them with your cancellation confirmation and the charge details. Most banks in the Philippines process chargebacks within 30 to 60 days. Your bank will contact FloSports to request proof that the charge was authorized; if FloSports cannot provide it, the charge is reversed and your money is returned.

Step 4: file a formal complaint if the chargeback is denied

If your bank denies the chargeback or FloSports disputes it, file a complaint with the Bureau of Trade Regulation and Consumer Protection (BTRCP) at the Department of Trade and Industry. This is a formal, free service available to all Philippine consumers. Provide your cancellation confirmation, email correspondence with FloSports, bank statements, and chargeback denial letter. The BTRCP can order FloSports to refund you and may levy fines for unfair practices.

The process takes time, but your legal rights are strong. Tocancel advises remaining persistent and documenting every communication.

Checklist before you cancel Flohoops

Use this checklist to ensure you do not miss any important steps:

Comparison: keep Flohoops or explore alternatives

Before you cancel, consider whether another streaming service might serve your basketball needs more affordably. Here is how Flohoops compares to alternatives available in the Philippines:

If you only watch occasional games, YouTube or local broadcasts may meet your needs without cost. If you follow the NBA exclusively, NBA League Pass costs less than Flohoops. If you want everything, Flohoops remains the most comprehensive option, but Tocancel recognizes the price is steep for casual viewers.

How to contact FloSports if cancellation is unclear

If you cannot find the cancellation button in your subscription settings or need personal assistance, reach FloSports directly:

• Email: [email protected]
• Phone: Flohoops support lines are primarily US-based; international calls may incur charges. Check flosports.tv for regional contact options.
• Website contact form: Visit flosports.tv and use the "Contact Us" option to send a support request.
• Address for formal complaints: FloSports is based in Austin, Texas, USA. Formal legal notices should reference your account email and cancellation request date.

When contacting support, always include your account email, the platform where you subscribed (Apple, Google, or website), and the exact date you attempted to cancel. Request written confirmation of your cancellation request. Tocancel recommends sending your cancellation request via email so you have a permanent record.

Your next steps: cancel Flohoops with confidence

You now understand how Flohoops works in the Philippines, why you might cancel, exactly where to find the cancellation button for your subscription platform, and what protections the Consumer Act of the Philippines gives you. Cancellation is straightforward when you follow the steps above and verify each action.

The most important action is to cancel on the correct platform: Apple App Store, Google Play, or the FloSports website, depending on where your charge originates. Do not cancel in the wrong place, and do not uninstall the app in place of cancellation. After you cancel, keep your confirmation email and monitor your next billing date to ensure no charge appears. If you encounter trouble, Tocancel is here to guide you toward escalation options and your formal consumer rights.

Your right to cancel and stop unwanted charges is legally protected in the Philippines. Over the years, Tocancel has helped thousands of consumers exercise these rights and recover unauthorized charges by following this exact roadmap. Start with the checklist above, follow the step-by-step instructions for your subscription platform, and take control of your streaming budget today.