Cancel Hoichoi: The Right Way to Avoid Charges

How to cancel Hoichoi and stop unwanted charges in the philippines

What Hoichoi is and why cancellation matters

Hoichoi is a subscription streaming service that specialises in Bengali films, web series, and original content. You pay a monthly or annual fee to access their library, and your subscription renews automatically at the end of each billing cycle unless you actively cancel. For Philippine users, this means charges appear on your App Store account, Google Play wallet, or credit card on your renewal date-every cycle, until you stop the subscription.

Many Filipinos subscribe to Hoichoi for specific shows or seasonal content, then forget to cancel before the next charge hits. Others find the cancellation process unclear, especially when they subscribed through an app rather than directly on the website. The result is unexpected charges appearing on your statement weeks or months later. Understanding how to cancel properly-and doing so before your renewal date-is the fastest way to stop this cycle and protect your budget.

Why you might want to cancel

You should cancel Hoichoi if you've finished watching the content you subscribed for, you're not using the service regularly, or the monthly cost no longer fits your budget. Cancel immediately if you've been charged multiple times by accident, or if you signed up for a free trial and don't want it to convert to a paid plan. Many Filipinos find that after the novelty wears off, the subscription becomes an unnecessary recurring expense.

The key point: cancel as soon as you decide you don't want the service. Hoichoi will let you keep watching until your current billing period ends, then your access stops-you don't lose access mid-cycle.

Hoichoi pricing for philippine users

Hoichoi offers two main subscription tiers for customers in the Philippines. Here's what you'll pay:

These prices apply to subscriptions purchased through the Philippine App Store or Google Play. If you subscribed through the Hoichoi website directly, check your email receipt-your pricing may differ slightly. Always log into your Hoichoi account and navigate to "Account Settings" or "Billing" to confirm your exact plan, renewal date, and payment method.

Where you subscribed determines how you cancel

Your cancellation method depends entirely on where you made the payment in the first place.

Direct Hoichoi subscriptions (web-based)

If you subscribed directly on hoichoi.tv using your email and credit card, you cancel through the Hoichoi website. This is the most straightforward cancellation route when you follow the correct steps. You do not cancel through a third-party app store-you go directly to Hoichoi's website.

Apple app store subscriptions

If you subscribed on an iPhone, iPad, or Mac using the Hoichoi app, Apple manages your billing, not Hoichoi. You must cancel through your Apple account settings, not inside the Hoichoi app itself. This is a common source of confusion because many users try to cancel inside the app and find no cancellation button.

Google play subscriptions

If you subscribed on an Android phone using the Hoichoi app through Google Play, Google handles your payment, not Hoichoi directly. You must cancel through Google Play, not inside the Hoichoi app or on Hoichoi's website. Your billing relationship is with Google, not with Hoichoi.

How to cancel your Hoichoi subscription step by step

Follow the method that matches where you originally subscribed.

Cancel a direct Hoichoi web subscription

Use these steps if you subscribed directly on hoichoi.tv using your email and payment card:

1. Go to hoichoi.tv and log in with your email and password
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email
   • Check your spam folder if you don't receive the reset email within 5 minutes
2. Click on your profile icon or account menu (usually in the top-right corner)
   • Look for options labelled "Account", "Settings", or "Subscription"
3. Navigate to "Subscription" or "Billing" settings
   • You'll see your current plan, renewal date, and payment method
4. Click "Cancel subscription" or "Manage subscription"
   • Hoichoi will show you when your subscription ends and confirm you'll lose access after that date
5. Follow the on-screen prompts to confirm your cancellation
   • Hoichoi may ask why you're cancelling-you can skip this or provide feedback
6. Save or screenshot the confirmation page or any confirmation email you receive
   • Keep this as proof of cancellation in case of future billing disputes

Once you complete these steps, your subscription cancels at the end of your current billing cycle. Your access stops on your renewal date, and no further charges appear on your card.

Cancel an apple app store subscription

If you subscribed through the Hoichoi app on your iPhone, iPad, or Mac, cancel through Apple's system, not inside the Hoichoi app:

1. Open Settings on your Apple device
   • On iPhone or iPad, tap the Settings app on your home screen
   • On Mac, click the Apple menu and select "System Settings"
2. Tap or click your name at the top
   • This takes you to your Apple ID page
3. Select "Subscriptions" or "Media & Purchases"
   • You'll see all active subscriptions linked to your Apple ID
4. Find Hoichoi in the list and tap on it
   • You'll see your plan type, next renewal date, and payment method
5. Tap "Cancel subscription" or "Turn off automatic renewal"
   • Apple will confirm the cancellation date
6. Take a screenshot of the cancellation confirmation for your records
   • Apple typically sends a confirmation email as well

Your Hoichoi access stops on your next renewal date. Apple will not charge you again for this subscription.

Cancel a google play subscription

If you subscribed through the Hoichoi app on an Android device, cancel through Google Play, not inside the Hoichoi app:

1. Open Google Play on your Android device or go to play.google.com on a web browser
   • If using the app, tap the menu icon (three horizontal lines) in the top-left corner
   • If using the website, log in with your Google account
2. Navigate to "Manage subscriptions" or "Subscriptions"
   • You'll see a list of all active subscriptions on your Google Play account
3. Find Hoichoi and tap on it
   • You'll see your plan, next billing date, and cancellation options
4. Tap "Cancel subscription"
   • Google will ask if you want to unsubscribe and show you the date your access ends
5. Confirm the cancellation by tapping "Unsubscribe" or "Yes"
   • Google will show a final confirmation message
6. Screenshot the cancellation confirmation or check your email for a receipt
   • Google sends a confirmation email to your account email address

Your Hoichoi subscription cancels at the end of your current billing period. Google Play will not renew your subscription or charge you again.

What happens after you cancel

Once you've successfully cancelled, you need to understand what to expect.

When your access stops

Your Hoichoi access ends on your next renewal date-not immediately. If your renewal date is 15 March and you cancel on 1 March, you can still watch Hoichoi until 14 March at 11:59 pm. After that time, you lose access and cannot stream any content. You've paid for the full billing period, so you're entitled to use the service for the complete duration you paid for.

What to do if you're charged after cancellation

If Hoichoi or your payment provider (Apple, Google, or your bank) charges you again after your cancellation date, act immediately. This typically happens if your cancellation didn't process properly or if the platform has a system error. Contact Tocancel-we help thousands of Filipino consumers fight unexpected charges and demand refunds every month. Document the date you cancelled, the confirmation reference number or screenshot you saved, and the unwanted charge. You have evidence that you cancelled and have the right to a full refund.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing practices.

Your legal position

Under Philippine consumer law, you have the right to cancel any subscription at any time. The service provider (Hoichoi) must honour your cancellation request within a reasonable timeframe-typically within 3 to 5 business days. You also have the right to a refund if you are charged after your cancellation date or if the service fails to stop renewing your subscription after you requested cancellation.

The Department of Trade and Industry (DTI) is the government agency that enforces consumer protection laws in the Philippines. If Hoichoi refuses to honour your cancellation or refund your money, you can file a complaint with the DTI's Complaints and Resolutions Division. Tocancel recommends gathering all evidence before you escalate-your cancellation confirmation, screenshots of your account settings, copies of unwanted charges, and any correspondence with Hoichoi or your payment provider.

If Hoichoi won't cancel or refund you

If you cancel Hoichoi and the company continues to charge you, or if your bank or app store won't process your refund request, file a formal complaint with the Department of Trade and Industry. You can submit a complaint online at the DTI's Complaint Portal or visit your nearest DTI office in person. Include copies of your cancellation confirmation, the unwanted charges, and proof that you attempted to resolve the issue with Hoichoi directly. The DTI will investigate and compel Hoichoi to refund your money if the company is in breach of consumer law.

As a consumer in the Philippines, you're never obligated to accept recurring charges you didn't authorise. Tocancel has helped thousands of consumers navigate similar disputes with streaming services and win refunds-and you have the law on your side.

Common mistakes that prevent cancellation

Many Filipinos think they've cancelled Hoichoi, only to discover weeks later that they're still being charged. Here are the traps to avoid.

Cancelling in the wrong place

The biggest mistake is trying to cancel in the Hoichoi app if you subscribed through an app store. If you subscribed via Apple App Store or Google Play, the Hoichoi app has no cancellation option because Hoichoi doesn't control your billing-Apple or Google does. You must cancel through your Apple ID settings or Google Play account. Tocancel recommends checking your original receipt email to confirm which platform processes your payments, then cancelling through that exact platform.

Confusing "pause" with "cancel"

Some streaming services offer a "pause" option that temporarily stops access without cancelling your subscription. If you pause instead of cancel, your subscription remains active and you'll be charged again when the pause ends. Always click "Cancel subscription" or "Unsubscribe", not "Pause" or "Skip this month".

Not saving your confirmation

If Hoichoi, Apple, or Google doesn't send you a confirmation email and you don't take a screenshot of the cancellation page, you have no proof that you cancelled if a dispute arises later. Always save or screenshot the confirmation page immediately after you cancel, and check your email (including spam folders) for a confirmation message within 24 hours.

Cancelling on the wrong account

If you share a family Apple ID or Google Play account with household members, make sure you're logged into the correct account when you cancel. Cancelling someone else's subscription by mistake causes confusion and disputes. Log out completely and log back in under your own credentials before you proceed.

Pricing comparison and timeline to consider

Before you cancel, review your options to make sure cancellation is the right choice.

If you've been charged for an annual plan and only use it for a few months, you still have cancellation rights-but you don't recover the full annual payment unless Hoichoi breaches a term of service. However, if you can prove the charge was made without your authorisation (for example, your card details were stolen or the subscription was activated through fraud), you're entitled to a full refund under consumer protection law.

After cancellation: what to verify

Once you cancel, don't assume the job is done-take these verification steps to protect yourself from surprise charges.

Check your account one week before renewal

Log into your Hoichoi account (or your Apple ID / Google Play account, depending on where you subscribed) exactly 7 days before your original renewal date. Confirm that your subscription now shows as "Cancelled", "Inactive", or displays no renewal date. If your subscription still shows as active, contact Tocancel or the relevant payment platform immediately-your cancellation didn't process and you need to cancel again.

Monitor your bank statement or payment app

Check your credit card, debit card, or mobile payment app on your renewal date. If no charge from Hoichoi or from Apple / Google appears, your cancellation worked. If a charge does appear, document it immediately and begin the refund process. Contact Tocancel as soon as you spot an unwanted charge; we've successfully recovered thousands of Philippine pesos for consumers charged after cancellation.

Keep your cancellation evidence for at least 12 months

Save the screenshot of your cancellation confirmation, the confirmation email from the payment platform, and any correspondence with Hoichoi. If a billing dispute arises months later-for example, if Hoichoi claims you didn't cancel-you'll have proof that you did. Tocancel recommends storing this evidence in a folder on your phone or computer dedicated to subscription records.

How to request a refund if you're still charged

If a charge appears on your account after your cancellation date, you're entitled to demand a refund.

Contact the payment platform first

If you subscribed through Apple App Store or Google Play, contact Apple or Google directly, not Hoichoi. Explain that you cancelled your subscription on [date], that you have a cancellation confirmation, but you've been charged again. Apple and Google both have dispute resolution processes and will refund you if you provide proof of cancellation. The refund typically processes within 5 to 10 business days.

If you subscribed directly through hoichoi's website

Email [email protected] with the subject line "Refund request for unwanted charge - [your account email]". Include your cancellation confirmation, the date you cancelled, your billing date, the charge amount, and the transaction reference from your bank statement. Demand a refund within 14 days. Keep a copy of this email. If Hoichoi doesn't respond within 14 days or refuses to refund, file a complaint with the Department of Trade and Industry.

Escalate to the DTI if the platform won't refund

If Apple, Google, or Hoichoi refuses your refund request, file a formal complaint with the DTI. Go to dti.gov.ph, use the online complaint portal, or visit your nearest DTI office. Provide your cancellation evidence, the unwanted charge, proof of your refund request attempt, and a copy of your bank statement showing the charge. The DTI will investigate and compel the company to refund you. This process typically takes 30 to 60 days, but you will recover your money if the company is in breach of consumer law.

Contact information for formal cancellation and complaints

If you need to submit a formal cancellation request or lodge a grievance, use this information:

Hoichoi support and correspondence

Email: [email protected]

For formal complaints or grievance correspondence, you can also reach Hoichoi through their general contact channels. When you email, include your full name, account email, subscription plan, and the specific issue you're reporting. Request a response within 14 days. Save a copy of every email you send.

Department of trade and industry (DTI) philippines

Website: dti.gov.ph

Phone: 1386 (toll-free hotline, available Monday to Friday, 8am to 5pm)

Office address: DTI Main Office, Trade and Industry Building, 361 Sen. Gil Puyat Avenue, Makati City 1200

File a complaint if Hoichoi refuses to cancel your subscription, refuses to refund an unwanted charge, or continues to charge you after cancellation. The DTI enforces consumer protection laws and has the power to penalise companies that breach them.

Final steps and summary

Cancelling Hoichoi is straightforward once you know exactly where you subscribed and which cancellation method applies to you. The key to avoiding charges is to cancel before your renewal date, save your confirmation, and verify one week later that your subscription is inactive. Tocancel has helped thousands of consumers cancel streaming services and recover unwanted charges-and now you have the knowledge and the law on your side.

Start today: log into your account (Hoichoi, Apple, or Google Play, depending on where you subscribed), navigate to your subscription settings, and click "Cancel subscription". Take a screenshot of the confirmation page. Set a reminder on your calendar for 7 days before your original renewal date to verify the cancellation went through. If you spot a charge after that date, contact the payment platform immediately and request a refund. If they refuse, file a complaint with the DTI.

You have consumer rights in the Philippines-use them. Tocancel is here to support your cancellation journey and help you recover any money you've been wrongly charged. Visit tocancel.com to explore more guides on cancelling other services, filing complaints, and protecting your budget from unwanted recurring charges. Take action today and reclaim control of your subscriptions.