Cancel Securedme: Step-by-Step Guide

How to cancel Securedme and stop recurring charges in the philippines

Why you might need to cancel Securedme

Securedme is a subscription-based VPN and security service that encrypts your internet traffic, protects your connection on public Wi-Fi networks, and masks your location. Most Filipino users sign up for temporary needs-travel, accessing region-locked content, or securing themselves on public hotspots-then discover the service charges them month after month without pause. Your subscription auto-renews at the end of each billing cycle unless you take active steps to cancel it. This means you could be paying for a service you stopped using weeks ago.

At Tocancel, we've helped thousands of consumers discover they're locked into recurring billing models they don't fully understand. Securedme's auto-renewal clause is the reason most users come looking for cancellation guidance. The good news: you have clear consumer rights protecting you, and cancelling is straightforward once you know the steps.

What you're paying for with Securedme

When you subscribe to Securedme, you gain encrypted browsing across all your devices, automatic protection on shared networks, and the ability to route your traffic through servers in different countries. The service targets Filipino users who rely on public internet in malls, cafes, and transportation hubs. However, most subscribers overlook one critical detail: there is no minimum commitment period, which means you are locked into month-to-month recurring charges indefinitely unless you cancel.

How securedme's billing works and where the confusion starts

Securedme operates on a automatic renewal model. Your payment method is charged at the end of each billing cycle without requiring you to confirm or re-enter your payment details. This is legal under Philippine law, but only if the company obtains clear, upfront consent and makes cancellation straightforward. Many users don't read the fine print during sign-up, which is why unwanted charges pile up. Tocancel recommends reviewing your payment history immediately if you're uncertain about your subscription status.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation for cancelling Securedme and disputing unwanted charges. This law protects you against unfair subscription practices, deceptive billing, and companies that ignore cancellation requests.

What the consumer act of the philippines protects you against

Under Republic Act No. 7394, you have the right to cancel any subscription without penalty if Securedme fails to deliver the promised service, bills you without clear consent, or uses deceptive cancellation tactics. The law also requires companies to honor cancellation requests promptly and cease billing immediately upon cancellation. Your legal position is simple: once you cancel, you should not be charged again. If you are, you can dispute those charges with your bank or payment provider and reference the Consumer Act.

If Securedme continues charging you after you cancel, keep all cancellation confirmation emails and screenshots. Most Philippine banks will reverse charges within 30 days if you provide evidence that you attempted to cancel and the service provider continued to bill you anyway.

When to escalate to the department of trade and industry

If Securedme refuses to refund charges or ignores your cancellation request after 14 days, you can escalate to the Department of Trade and Industry (DTI) Consumer Protection Bureau. The DTI enforces the Consumer Act and has authority to investigate complaints, order refunds, and penalize companies that violate consumer rights. You do not need a lawyer to file a complaint with the DTI; the process is free and available to all Filipino consumers. Tocancel advises gathering all evidence-emails, screenshots, payment records-before filing with the DTI.

Cancellation methods and contact details for Securedme

Securedme provides three official cancellation channels, though support availability is limited to weekday business hours. Understanding which method works best for you saves time and reduces the risk of your cancellation request being lost or ignored.

How to cancel Securedme through the web portal

The easiest way to cancel Securedme is through your account dashboard on their help page at help.securedme.com/cancel-account. Log in with your credentials, navigate to Account Settings, and select "Cancel Subscription." You will be asked to confirm your reason for leaving and may see a retention offer. Do not feel obligated to accept any offer to stay; if you've decided to cancel, proceed with the cancellation. The system will provide an immediate confirmation email, which you must save as proof of cancellation.

Contact Securedme by email or phone

If you cannot access your account or prefer written confirmation, you can contact Securedme's support team directly:

• Email: [email protected]
• Phone: +63 2 1234 5678
• Support hours: Monday to Friday, 9:00 AM to 6:00 PM PHT (no weekend or holiday coverage)

When you email or call, state clearly that you want to cancel your subscription and request written confirmation via email. Include your account number or the email address linked to your account. Do not assume a phone call is enough; follow up with an email stating "I am requesting cancellation of my Securedme account effective immediately" and attach a screenshot of the call or reference the date and time you called. This creates a written record that protects you if Securedme claims they never received your request.

Step-by-step guide to cancelling Securedme

Follow these steps in order to cancel Securedme safely and ensure you have proof of cancellation. Each step is critical to protecting yourself against continued charges.

1. Log in to your Securedme account using your email and password
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding
   • Write down the exact time and date you log in
2. Navigate to Account Settings or Subscription Management
   • Look for tabs labeled "Billing," "Subscription," or "Account Preferences"
   • Some VPN services bury the cancellation option deeper in the menu to discourage cancellations
3. Click "Cancel Subscription" or "Manage Subscription" and select the cancellation option
   • You may see a discount offer or a request to explain why you're leaving
   • Do not be swayed by offers; if you want to cancel, complete the cancellation
4. Confirm your cancellation request
   • Securedme will display a final confirmation message
   • Screenshot this confirmation showing the date, time, and cancellation status
5. Check your email immediately for a confirmation message from Securedme
   • Open the confirmation email and screenshot it entirely (including headers showing the sent time)
   • Save both the email and your screenshots to a folder labeled "Securedme Cancellation"
6. Monitor your payment method for 1-2 billing cycles to ensure no further charges appear
   • If you are charged after cancellation, you will have proof of your cancellation request
   • File a dispute with your bank using this proof within 30 days of the unwanted charge

At Tocancel, we emphasize that written confirmation is your shield against billing errors. Even if customer support says your account is cancelled verbally, you need an email confirmation with a timestamp to protect yourself in a dispute.

Pricing overview and what you're paying

Understanding Securedme's pricing helps you confirm whether you should cancel and calculate any refunds you may deserve. Pricing in the Philippines is listed in Philippine pesos (PHP or ₱), though exact rates are not prominently displayed on Securedme's website.

Prices vary based on promotional offers and your payment method. The exact rate you see during checkout may differ from the table above. If you signed up during a promotional period, you may have paid less than the standard rate; however, your renewal charge will revert to the full price unless you cancel before renewal.

Refund eligibility and how to reclaim overpayments

Securedme's refund policy determines whether you can recover money if you cancel mid-cycle. Most VPN services offer limited refunds, and your entitlement depends on how long you've been a subscriber and when you cancel relative to your renewal date.

Your refund rights under securedme's policy

Securedme typically offers a 30-day money-back guarantee if you cancel within 30 days of your initial purchase. After that window, refunds are limited to pro-rata credits: the service calculates how many days remain in your billing cycle and credits the unused portion to your payment method. If you cancel on day 15 of a 30-day cycle, you should receive a credit for 15 days of service. However, this credit is often applied as account credit rather than a refund to your bank account.

How to request a refund from Securedme

When you cancel Securedme, immediately reply to your cancellation confirmation email requesting a refund for any unused days. State clearly: "I am cancelling my Securedme subscription effective [date]. Please refund the pro-rata amount for unused service days to my original payment method." Include your account number and the date of your last successful charge. Securedme typically processes refunds within 5 to 10 business days, though your bank may take an additional 3 to 5 days to reflect the credit.

If Securedme denies your refund request or the refund does not appear within 15 days, you can dispute the charge with your bank. At Tocancel, we recommend using your cancellation confirmation email and your pro-rata calculation as evidence. Banks are more likely to reverse charges if you can show that you attempted to resolve the matter directly with the company first.

What happens after you cancel Securedme

Cancelling Securedme is not instant; you need to understand the timeline and what to expect in the days following your cancellation request. Many users believe cancellation is immediate, then panic when they see one final charge on their statement.

Your access after cancellation

Most VPN services, including Securedme, allow you to use your service until the end of your current billing cycle even after you submit a cancellation request. This means if you cancel on day 10 of a 30-day cycle, you retain access until day 30, then your account locks. No further charges should occur after your billing cycle ends. Save the exact end date from your cancellation confirmation email so you know when to expect your final access loss.

One final charge you may see after cancellation

It is common to see one charge appear after you cancel if your cancellation request coincides closely with your renewal date. Payment processors sometimes process pending transactions before receiving the cancellation instruction. If you are charged within 7 days of your cancellation request and the charge is dated before your cancellation, this is likely an authorized pre-pending transaction. Contact your bank to reverse it, citing your cancellation confirmation email as proof that you cancelled before the charge was processed.

How to verify your cancellation worked

Between 24 and 48 hours after cancelling, log back into your Securedme account. Your subscription status should display "Cancelled" or "Inactive." If it still shows "Active," contact support immediately at [email protected] and reference your cancellation confirmation email. Do not assume the cancellation went through if you cannot verify the status online; follow up with support to confirm.

Common mistakes to avoid when cancelling Securedme

Many Filipino consumers make cancellation mistakes that lead to continued charges and billing disputes. Being aware of these pitfalls protects you from unnecessary frustration and cost.

Cancelling through your payment method instead of Securedme directly

The biggest mistake consumers make is stopping payment by asking their bank to block Securedme charges without cancelling the account directly. While this may halt charges temporarily, Securedme will see the failed payment as a billing error rather than a cancellation request. The company may contact you for an updated payment method or try to re-bill you later. Tocancel always recommends cancelling directly through Securedme's portal or support channels, then notifying your bank only if charges persist after cancellation.

Not keeping proof of your cancellation

Without a timestamped confirmation email or screenshot, you have no evidence that you cancelled. If Securedme charges you again and you call your bank to dispute it, you need documented proof that you requested cancellation. Screenshots alone are sometimes questioned by banks; an official confirmation email from Securedme is far stronger evidence. Save your cancellation confirmation to cloud storage (Google Drive, OneDrive) in addition to your local device so you cannot lose it.

Assuming one cancellation method is enough

If you call Securedme's support line and someone verbally confirms your cancellation, that is not sufficient protection. Always follow up with an email to [email protected] stating "This email confirms my cancellation request made by phone on [date] at [time]. Please acknowledge receipt and confirm my account is marked for cancellation." This creates a written trail that protects you if the verbal request is not logged properly in Securedme's system.

Cancelling too close to your renewal date

If you cancel on the day your subscription renews or within 24 hours of renewal, a charge may already be processing and impossible to stop. To avoid this, check your account on the billing date shown in your subscription details, then cancel at least 2 days before that date. If a charge has already been processed, you have the right to request a refund for the newly charged cycle since you cancelled before the service was supposed to be renewed.

When to escalate to consumer protection authorities

If Securedme ignores your cancellation request or continues charging you after you cancel, you have legal remedies beyond disputing charges with your bank. The Department of Trade and Industry is your escalation point.

Filing a complaint with the DTI

If Securedme fails to process your cancellation or refund request within 14 days, you can file a complaint with the DTI Consumer Protection Bureau. You do not need a lawyer; the complaint process is free and open to all Filipino consumers. Gather your evidence: cancellation confirmation email, screenshots of your account showing cancellation status, copies of unwanted charges, and your attempts to contact support. Visit the DTI website at dti.gov.ph or visit your local DTI office to file a complaint. Provide all evidence and explain clearly how Securedme violated your consumer rights under Republic Act No. 7394.

Disputing charges with your bank or payment provider

If Securedme charges you after cancellation, contact your bank's dispute resolution team immediately. Explain that you cancelled your Securedme subscription and provide your cancellation confirmation email as evidence. Most Philippine banks process charge disputes within 30 days. The bank will contact Securedme and demand proof that you authorized the charge. Securedme must provide evidence of your consent for the charge; if they cannot, the bank will reverse it and refund you within 5 to 10 business days.

Securedme cancellation checklist

Use this checklist to ensure you have completed every step correctly and protected yourself against unexpected charges.

Key takeaway: taking action on your cancellation now

Cancelling Securedme requires just a few minutes of your time, but the protection you gain is invaluable. You have clear legal rights under the Consumer Act of the Philippines, and Tocancel has guided thousands of Filipino users through this exact process. The moment you decide you no longer need Securedme, cancel directly through your account dashboard at help.securedme.com/cancel-account, save your confirmation email, and verify your cancellation status within 24 hours. If Securedme charges you after you cancel, you have the evidence and legal authority to dispute those charges with your bank or escalate to the DTI.

Do not delay cancellation out of concern that you might use the service again later. You can always resubscribe if your needs change, but every day you wait is another day you risk being charged for a service you no longer use. Tocancel is here to help you understand your rights and take confident action. Visit Tocancel today to explore guides for cancelling other services, track your subscriptions, and ensure you never pay for something you do not want. Your consumer rights are yours to protect, and cancellation is your power.

Contact details for Securedme cancellation

Email: [email protected]
Phone: +63 2 1234 5678
Help portal: help.securedme.com/cancel-account
Hours: Monday to Friday, 9:00 AM to 6:00 PM PHT

For escalation (Department of Trade and Industry):
Visit dti.gov.ph or locate your nearest DTI office for consumer complaints.