Cancel Totalvpn: The Right Way

How to cancel Totalvpn in the philippines and stop unwanted charges

Why filipino users cancel Totalvpn and what you need to know

Totalvpn is a subscription-based VPN service operated by Total Security Ltd, a UK-registered company. When you subscribe, you are not making a one-time purchase-you are enrolling in an auto-renewing plan that charges your payment method every month or year unless you actively stop it. This distinction is critical for Filipino users because your bank account will continue to be charged silently until you take specific cancellation action.

The service encrypts your internet traffic, masks your IP address, and connects you to servers worldwide. Most Filipino subscribers sign up to browse securely on public Wi-Fi, access location-restricted content, or hide their real IP address from websites and internet providers. These features are valuable, but they come with a repeating cost that continues unless you cancel properly.

The most common frustration among Filipino subscribers is discovering that Totalvpn kept charging them after they thought they had already cancelled. The reason is straightforward: stopping your subscription and requesting a refund are two separate actions. You must cancel auto-renewal first, then request a refund in a second step if you qualify. When you understand this two-step process upfront, you avoid wasted time and protect yourself from unexpected charges. Tocancel has helped thousands of consumers navigate exactly this situation across dozens of VPN services, and the pattern is always the same.

Why filipino subscribers choose to cancel

Common reasons for cancellation include switching to a cheaper VPN provider, discovering the service does not meet your speed expectations, forgetting you signed up, or deciding you no longer need the security features. Some Filipino users cancel because they found a better deal or because they prefer a different VPN interface. Regardless of your reason, your right to cancel remains the same, and Totalvpn must provide you with a straightforward path to do so.

The two-step cancellation reality

Totalvpn operates on a two-step cancellation model. First, you cancel your subscription to stop future charges. Second, you request a refund if you fall within the refund window (usually 30 days from purchase). Many Filipino users assume that cancelling their subscription automatically triggers a refund-it does not. Understanding this upfront prevents disappointment and ensures you pursue both actions if you need them. Tocancel recommends documenting each step with screenshots and email confirmations.

Pricing for filipino users and when charges occur

Totalvpn does not display prices in Philippine pesos on its main website, so all pricing appears in USD. This section breaks down what you actually pay and when charges hit your account.

Current pricing plans and promotional rates

Totalvpn offers several subscription tiers. Promotional pricing typically starts at around $1.59 per month when you commit to an annual plan, then increases to approximately $99.00 per year after your promotional period ends. Standard pricing for monthly plans ranges from $5.99 to $7.49 per month on 12-month commitments. When converted to Philippine pesos at current exchange rates, these figures matter significantly, especially if you sign up for an annual plan and want to cancel within 30 days.

When Totalvpn charges your account

Totalvpn charges your payment method on your renewal date. The company sends you a reminder email approximately 7 days before that date. If you do not cancel by the renewal date, your card will be charged automatically. This is why identifying your exact renewal date is your single most important step. Check your account dashboard, your email confirmation from sign-up, or your latest invoice to find this date right now.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair billing practices and misleading charges. This section explains what those protections cover and how to use them.

What the consumer act of the philippines guarantees you

The Consumer Act requires that companies be transparent about auto-renewal terms and provide a simple cancellation method. If Totalvpn charges you after you cancelled, or if the company made cancellation unreasonably difficult, you have grounds to dispute that charge. Your legal position is strong: Philippine law does not allow companies to hide cancellation behind deliberately complex procedures or to charge you after you have explicitly asked them to stop.

While the Consumer Act does not grant every online subscription an automatic cooling-off period like some European countries do, Totalvpn voluntarily offers a 30-day money-back guarantee. This means if you request a refund within 30 days of purchase, the company is obligated to return your money. Save every receipt, invoice email, and transaction ID. If you later need to escalate a dispute to the Department of Trade and Industry (DTI), these records become your evidence.

Your right to cancel at any time

You have an absolute right to cancel your Totalvpn subscription whenever you choose. The company cannot require you to provide a reason, contact a human agent if an online cancellation option exists, or wait for a specific notice period beyond what is explicitly stated in their terms. If Totalvpn makes cancellation deliberately difficult-for example, by hiding the cancel button or requiring you to call an international number-that violates your consumer rights under Philippine law.

How to cancel Totalvpn: step-by-step instructions

This section walks you through the exact steps to cancel, whether you access Totalvpn through the website, iOS app, or Android app. Choose the method that matches how you signed up.

Cancel Totalvpn through the website

1. Log in to your Totalvpn account at the official website using your email and password.
2. Navigate to your account settings or dashboard-look for a menu icon or "Account" link.
3. Find the "Subscription" or "Billing" section.
4. Click "Cancel subscription" or "Manage subscription."
5. Select your reason for cancellation from the dropdown menu (optional, but Tocancel recommends answering honestly so the company understands user pain points).
6. Confirm the cancellation by clicking the final "Cancel my subscription" button.
7. Take a screenshot of the confirmation page showing the cancellation was successful.
8. Check your email for a cancellation confirmation message from [email protected] and save it.

The website method is usually the fastest and leaves you with immediate digital proof of cancellation.

Cancel Totalvpn through the iOS app

1. Open the Totalvpn app on your iPhone or iPad.
2. Tap the menu icon (three horizontal lines) in the bottom right corner.
3. Select "Settings" or "Account."
4. Tap "Subscription" or "Manage subscription."
5. Tap "Cancel subscription" (the exact wording may vary).
6. Complete any confirmation steps the app requires.
7. Take a screenshot of the final confirmation screen.
8. Email [email protected] with your screenshot and ask for written confirmation that your subscription is cancelled.

App-based cancellations can be less transparent than web cancellations, so requesting written confirmation by email adds an extra layer of protection.

Cancel Totalvpn through the google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage my subscriptions."
4. Find and tap "Totalvpn."
5. Tap "Cancel subscription."
6. Select your reason and confirm.
7. Take a screenshot of the cancellation confirmation.
8. Log in to your Totalvpn account on the website to verify the cancellation is reflected there as well.

Google Play handles the payment processing, so cancelling through the Play Store stops charges coming through that payment method specifically.

If you cannot find the cancel button

If you have followed the above steps and cannot locate a cancel button, contact Totalvpn support directly. Tocancel advises using live chat first-it is available 24/7 after you log in, and you will receive an answer within minutes. You can also email [email protected] or call +1-833-386-3842. When you contact them, clearly state: "I want to cancel my subscription effective immediately" and request written confirmation. Save the support chat transcript or email response as proof.

After you cancel: what happens to your access and account

Cancelling your subscription does not instantly cut off your access to Totalvpn. Here is what actually happens.

Your access during the remaining billing period

You remain able to use Totalvpn until your current billing period ends. If you cancel on day 5 of a 30-day month, you can still use the service until day 30. Your login credentials work as normal. This grace period protects you from losing access the moment you cancel-you have already paid for that time, so you should be able to use it fully.

What happens on your renewal date

On your renewal date, Totalvpn does not charge your payment method because you cancelled. Your access automatically stops on that same date. You will receive a final email confirming that your subscription has expired. If you are charged after you cancel, that is a billing error, and you should contact support immediately and then dispute the charge with your bank if necessary.

How to verify cancellation is in effect

Log back into your Totalvpn account 24 hours after cancelling. Your subscription status should show as "Cancelled" or "Inactive." If it still shows as "Active," contact support immediately-this suggests your cancellation did not process correctly. Keep this verification step as additional proof that you successfully cancelled.

Requesting a refund within the 30-day window

Totalvpn offers a 30-day money-back guarantee. This section explains how to qualify and how to request one.

When you qualify for a refund

You qualify for a refund if you request one within 30 days of your original purchase date. The 30-day clock starts from when you first paid, not from when you cancel. If you purchased Totalvpn 25 days ago and cancel today, you have 5 days remaining to request a refund. If you purchased it 31 days ago, you no longer qualify for the automatic refund. Check your original order confirmation email to confirm the exact purchase date.

How to request a refund after cancelling

1. Go to the Totalvpn support page or click the live chat icon on the website.
2. Tell the agent: "I cancelled my subscription and I am within the 30-day money-back guarantee window. I would like to request a full refund."
3. Provide your account email and order ID (found in your original confirmation email).
4. Ask the agent to confirm in writing that your refund request has been submitted.
5. Save the chat transcript or email confirmation.
6. Your refund typically processes within 3 to 7 business days to your original payment method.

Refund requests are separate from cancellation, so you must explicitly ask for your money back. Do not assume that cancelling automatically returns your payment.

If your refund is delayed or denied

If Totalvpn refuses your refund request and you believe you are within the 30-day window, escalate the matter. Email [email protected] with the subject line "Refund request escalation" and include your original order ID, proof of purchase, and screenshots of your cancellation confirmation. If the company still refuses and you paid by credit card or debit card, contact your bank and dispute the charge. Tocancel recommends providing your bank with all documentation-the original charge, your cancellation confirmation, and your refund request email-so they can reverse the transaction.

Common cancellation mistakes and how to avoid them

Frustration builds when you take the wrong action, thinking you have cancelled when you have not. These mistakes are avoidable with the right knowledge upfront.

Mistake 1: cancelling auto-renewal but not confirming it worked

Many users cancel but do not verify the cancellation actually processed. They discover weeks later that their account still shows as active and they were charged again. After you cancel, log back into your account 24 hours later and check that your subscription status is "Cancelled" or "Inactive." If it still shows "Active," you were not actually cancelled. Contact support immediately.

Mistake 2: assuming cancellation includes a refund

Cancelling your subscription and receiving a refund are two separate processes. Cancelling stops future charges; requesting a refund returns money you already paid. Many Filipino users cancel and then are disappointed to discover their money was never returned. Remember: cancel first, then request a refund within 30 days as a second step if you want your money back.

Mistake 3: not saving your renewal date or cancellation confirmation

Without documentation, you have no proof you cancelled if a dispute later arises. The moment you sign up for Totalvpn, write down your renewal date somewhere you will not lose it. When you cancel, take a screenshot of the confirmation page and save the confirmation email. These become your evidence if you need to escalate to your bank or the Department of Trade and Industry (DTI).

Mistake 4: relying on email reminders instead of your own deadline tracking

Totalvpn sends you a renewal reminder 7 days before your billing date, but these emails sometimes land in your spam folder. Do not depend on receiving that reminder. Instead, set your own phone alarm or calendar reminder for 14 days before your renewal date. This gives you a two-week buffer to cancel and ensure the cancellation is processed before the billing date arrives.

Pricing comparison and why you might keep or cancel Totalvpn

This table helps you decide whether to cancel now or hold onto your Totalvpn subscription based on what you are paying and what alternatives offer.

What you should do right now to protect yourself

This final section gives you a concrete action list you can complete today, whether you decide to cancel or keep Totalvpn.

Immediate steps for every Totalvpn subscriber

1. Find your renewal date: Log into your Totalvpn account and locate your subscription renewal date. Write it down in your phone calendar or email it to yourself. This is non-negotiable-you cannot cancel safely without knowing this date.
2. Save all payment records: Download and save copies of your original order confirmation email, any invoices, and your latest billing statement. Store these in a dedicated folder on your computer or cloud storage.
3. Set a cancellation reminder: If you plan to cancel, set a phone alarm for 14 days before your renewal date. This gives you a two-week window to cancel and verify the cancellation processed before your next charge is due.
4. Review your payment method: Check which credit card, debit card, or PayPal account is linked to your Totalvpn subscription. If you want to cancel, knowing your payment method helps you track down and dispute any unauthorized charges.
5. Contact support if you are unsure: If you have any questions about your subscription status, renewal date, or refund eligibility, email [email protected] or use live chat. Get written confirmation of their answer.

Escalation: what to do if Totalvpn refuses to cancel or refund

Most cancellation requests are processed smoothly, but if Totalvpn refuses to cancel your subscription or denies a refund you believe you are entitled to, you have options.

Step 1: gather all your evidence

Collect every email from Totalvpn, your original purchase confirmation, screenshots of your account dashboard showing your cancellation request, and bank statements showing the charges. Compile these into a single folder or document. This evidence becomes your argument when you escalate.

Step 2: escalate through Totalvpn support

Email [email protected] with a clear subject line: "Cancellation/Refund escalation request." Explain what happened, include your account email and order ID, and attach your supporting documents. Ask for a response within 48 hours. Keep this email and the company's response as proof of your escalation attempt.

Step 3: dispute the charge with your bank or payment provider

If Totalvpn does not respond or refuses your request, contact your bank or credit card company. File a dispute (sometimes called a "chargeback" or "transaction reversal"). Provide your bank with all documentation: the original charge, your cancellation confirmation, your refund request email, and Totalvpn's response (or lack thereof). Your bank will investigate and typically reverses the charge within 7 to 14 days if the evidence supports you.

Step 4: file a complaint with the department of trade and industry (DTI)

If the dispute with your bank is unsuccessful, you can file a formal consumer complaint with the Philippine Department of Trade and Industry. Visit the DTI website, complete their consumer complaint form, and submit it along with all supporting documentation. The DTI has the authority to investigate unfair billing practices and order companies to cease and refund. This process takes longer-typically 30 to 60 days-but it carries legal weight.

Key takeaways and your next step

Cancelling Totalvpn is straightforward when you know the process. You have the right to cancel at any time, and the company must provide a simple way to do so. Your renewal date is the most critical piece of information you need. Cancellation and refunds are separate actions, so cancel first and then request a refund within 30 days if you want your money back. Save all documentation-your cancellation confirmation, emails from support, and bank statements-because these become your evidence if a dispute arises.

If Totalvpn refuses to cancel or refund, escalate through support, dispute with your bank, and if necessary, file a complaint with the Department of Trade and Industry. Philippine consumer law protects you against unfair billing, and you have multiple levers to pull if the company acts unreasonably.

Tocancel (tocancel.com) has helped thousands of consumers cancel unwanted subscriptions and recover refunds across dozens of services including VPNs, streaming platforms, and security software. Whether you decide to cancel Totalvpn today or in the future, return to Tocancel for step-by-step guidance and expert advice on your consumer rights. Your decision to cancel is yours alone to make, and your right to do so is absolute.

Contact information for Totalvpn

Email: [email protected]

Phone: +1-833-386-3842 (24/7)

Live chat: Available on the Totalvpn website (requires login)

Registered office: Total Security Ltd operates as Totalvpn from its registered UK address. For escalations beyond the support channels above, contact the Department of Trade and Industry (DTI) in the Philippines.