Cancel Crunchbase: The Right Way

How to cancel Crunchbase in singapore and reclaim your refund

Why you might cancel Crunchbase and what you need to know

Crunchbase is a business intelligence platform that compiles company profiles, funding histories, investor contact details and industry intelligence in one searchable database. Sales teams, venture capital investors, market researchers and corporate development professionals use it to identify prospects, track funding rounds, monitor competitor activity and export prospect lists into CRM systems.

You may have signed up for a Crunchbase subscription in Singapore because you needed company research for a specific project, or your sales team required access to investor data. If you now find the tool no longer serves your needs, you have clear legal rights to cancel and potentially recover unused charges. Tocancel is here to help you understand those rights and execute your cancellation with confidence.

Common reasons to cancel Crunchbase

You might cancel Crunchbase because you have finished your market research project, discovered the export limits don't match your workflow, or switched to a competitor platform like Apollo or PitchBook. Some users also cancel because they signed up for a free trial and want to stop automatic renewal before the trial period ends. Whatever prompted your decision, your legal right to cancel remains the same under Singapore law.

Why you should act now

If you have decided to cancel, act immediately to prevent unwanted charges in your next billing cycle. Many platforms charge on a fixed billing date each month, so the sooner you submit your cancellation request, the sooner you can halt future payments. Tocancel recommends documenting your cancellation date and taking screenshots of your account settings to protect yourself in case of billing disputes later.

Your consumer rights under singapore's consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act grants you specific legal protections whenever you purchase a subscription service like Crunchbase, whether you signed up online, by email or through a mobile app.

What the law says about subscription cancellations

Under Singapore law, Crunchbase must provide you with clear, written information about how to cancel before you pay. This includes your right to terminate the subscription, the cancellation method, any early termination fees (if applicable) and the refund timeline. If Crunchbase fails to disclose these terms transparently, the cancellation terms may be deemed unfair under the Act, which means you can claim a refund even if the company refuses.

Your legal position is strong: the company cannot hide cancellation behind complex steps, require you to phone a foreign number, or refuse cancellation simply because you are outside a trial period. If Crunchbase continues to charge you after you have cancelled, that is a breach of contract and a potential violation of consumer protection law.

How to escalate if Crunchbase ignores your cancellation

If Crunchbase refuses to cancel your account or continues billing after you submit a cancellation request, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). Contact CASE at 6100 0315 or visit www.case.org.sg to file a dispute. Tocancel advises saving all email confirmations, billing statements and screenshots showing your cancellation request, as CASE will ask for these documents to investigate your complaint.

CASE can mediate between you and Crunchbase, and if necessary, recommend enforcement action or compensation. Keep records of every communication with Crunchbase, including the date you cancelled, the confirmation email reference number and the date any unwanted charges appeared on your statement.

Crunchbase pricing in singapore and plan breakdown

Crunchbase bills most Singapore users in US dollars, though pricing may appear in SGD depending on your payment method and location settings. Below is a summary of common plan tiers and approximate SGD conversions based on current exchange rates; your actual charge may differ slightly.

Pricing plans and monthly costs

Review the table below to identify which Crunchbase plan you subscribed to, then use that information to calculate any refund you may be owed for unused service days.

Understanding your billing statement

Check your latest credit card or PayPal statement to confirm your plan tier and the SGD amount charged. If Crunchbase billed you in USD, use your bank's conversion rate on the transaction date to calculate the SGD equivalent. This figure is essential when you file a refund claim, as it proves exactly what you paid and helps Tocancel guide you toward the correct compensation amount.

How to cancel Crunchbase step by step

Follow these steps to cancel your Crunchbase account and protect your refund eligibility in Singapore.

Cancellation process via your account

1. Log in to your Crunchbase account using your registered email and password.
   • If you have forgotten your password, click "Forgot password" on the login screen and follow the email reset link.
2. Navigate to your account settings or subscription page, usually found in the profile menu or account dashboard.
   • Look for links labeled "Billing", "Subscription", "Payment" or "Account Settings".
3. Locate the "Cancel subscription" or "Manage plan" button.
   • Some platforms require you to click "Downgrade" first; do not confuse this with cancellation.
4. Select your reason for cancellation from the dropdown menu.
   • Crunchbase may ask why you are leaving; this feedback does not affect your cancellation right.
5. Review the final confirmation page and confirm that your cancellation is effective immediately or on your next billing date.
   • Take a screenshot of this confirmation page as proof of your cancellation request.
6. Check your email for a cancellation confirmation message from Crunchbase.
   • If you do not receive a confirmation email within 24 hours, contact Crunchbase support to verify your cancellation was processed.

Alternative contact method if online cancellation fails

If you cannot locate a cancellation button on the website, or the cancellation form rejects your request, email Crunchbase support directly. Send a formal email to their support team stating your full name, account email, account number (if visible in your dashboard) and your explicit request to cancel immediately. Tocancel recommends sending this email from the same address registered with your Crunchbase account and requesting a read receipt or acknowledgement of your cancellation request within 48 hours.

Keep a copy of this email and Crunchbase's response in a folder on your computer or cloud storage. If Crunchbase does not respond within 48 hours, file a complaint with CASE referencing the date you sent your cancellation email and the company's failure to respond.

Refund eligibility and claiming your money back

Your refund entitlement depends on Singapore's consumer law, Crunchbase's stated refund policy and how much unused service remains in your billing cycle.

When you are entitled to a refund

If you cancel within the free trial period (typically 14 days), you are entitled to a full refund of any charges. If you cancel after the trial ends but within the first 30 days of a paid subscription, you may still claim a refund if Crunchbase's cancellation policy permits it. Even if Crunchbase's policy says "no refund for cancellations after day 30", you can challenge this under Singapore consumer law if the term is deemed unfair or if the company failed to disclose it clearly before charging you.

If you cancel mid-cycle after day 30, you are still entitled to a pro-rata refund for any unused days remaining until your next billing date. For example, if you paid SGD 80 for a 30-day month and cancel on day 20, you should receive a refund for 10 unused days (approximately SGD 27).

How to claim your refund

After you cancel, wait 7-10 business days for Crunchbase to process your request. Log back into your account to verify that your subscription status shows "Cancelled". If your billing statement still shows an active subscription after 10 days, contact Crunchbase support immediately and reference your cancellation confirmation email.

If Crunchbase does not issue a refund within 14 days, or if the company denies your refund claim, contact your credit card company or PayPal to file a chargeback dispute. Provide your payment processor with copies of your cancellation email, billing statements and Crunchbase's refusal to refund. Tocancel recommends filing this chargeback within 60 days of the original charge to maximize your chances of recovery.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, especially when you worry about unexpected charges. Below are the pitfalls that catch most users off guard, and how you can avoid them.

Mistake 1: cancelling without documenting proof

The biggest error is failing to screenshot your cancellation confirmation. If Crunchbase later claims you never cancelled, you have no evidence to dispute an unwanted charge. Always take a screenshot of the final "Cancellation confirmed" page and save the confirmation email. Open that email and screenshot the message too, noting the timestamp and any reference number.

Mistake 2: assuming access stops immediately

Many users believe they lose access to Crunchbase the moment they click "Cancel". In reality, Crunchbase often grants access until the end of your current billing period. If you cancel on day 10 of a monthly cycle, you may retain access until day 30. This is not a mistake if you expect it, but users are sometimes surprised to find the tool still works after cancellation. Check your account settings post-cancellation to see the exact access end date.

Mistake 3: confusing "Pause" with "Cancel"

Some platforms offer a "Pause subscription" option separate from "Cancel subscription". Pausing temporarily stops charges but keeps your account open; cancelling terminates the account permanently. If you only pause Crunchbase, charges will resume after the pause period ends. Make sure you select "Cancel" explicitly, not "Pause", unless you plan to return later.

What happens after you cancel Crunchbase

Cancelling a subscription often leaves questions about what comes next. Here is what you can expect in the days and weeks after your cancellation becomes effective.

Access and data retention

After your cancellation effective date passes, Crunchbase will revoke your login access to the platform. You will no longer be able to log in or export new records. Crunchbase may retain your account data (your saved searches, export history and contact list) for a limited period before deletion, though this varies by company policy. If you need to preserve any data, download or export it before your access ends.

Future billing and re-subscription

Once you cancel, Crunchbase should not charge you again unless you manually re-subscribe. However, some users accidentally re-subscribe if they click a "Reactivate" or "Restart" button on the website. Do not click these unless you genuinely want to restart the subscription. Monitor your billing statement for 2-3 months after cancellation to confirm no charges appear. If an unexpected charge does appear after cancellation, contact your bank or PayPal immediately to flag unauthorized billing.

Follow-up from Crunchbase

Crunchbase may send you promotional emails offering discounts to lure you back to the service. You can unsubscribe from these emails by clicking the unsubscribe link at the bottom of each message, or reply to request removal from their marketing list. Save any "Win-back" offer emails in case they contain useful information about pricing changes or new features that might help you decide whether to return later.

Key steps to take before you cancel

A simple checklist helps you stay organized and prevents costly mistakes during cancellation.

When to escalate your cancellation to CASE

If Crunchbase refuses to cancel, continues charging you, or denies a refund you believe you are owed, escalate to Singapore's consumer authority.

Signs you should file a CASE complaint

Contact CASE immediately if Crunchbase ignores your cancellation request for more than 5 business days, continues to bill you after you submitted a cancellation email, or refuses a refund without citing a legitimate reason. You should also escalate if a company representative tells you that you cannot cancel because you are outside a trial period or have used the service, as this contradicts Singapore consumer law.

How to file a complaint with CASE

Call CASE at 6100 0315 (Monday to Friday, 9am to 5pm Singapore time) or visit www.case.org.sg to file an online complaint. Tocancel recommends having the following documents ready before you call or submit your form:

• Your Crunchbase account email and account number
• Screenshots of your cancellation request and confirmation (if received)
• Copies of all billing statements showing the charges
• Copies of all emails you sent to Crunchbase support and their replies
• The date you first contacted Crunchbase to cancel
• The date of any unwanted charges that appeared after cancellation

CASE will open an investigation, contact Crunchbase on your behalf and attempt to mediate a resolution. If the company does not cooperate, CASE can recommend enforcement action. The process typically takes 4-8 weeks from complaint to outcome.

Comparing Crunchbase to alternative platforms

If you are cancelling because Crunchbase does not meet your needs, consider these alternatives before signing up for a new service.

Summary: your next steps

Cancelling Crunchbase in Singapore is straightforward when you know your rights and follow a clear process. You have the legal right to cancel at any time under the Consumer Protection (Fair Trading) Act, and you may be entitled to a refund if you cancel within the trial period or if the company failed to disclose its cancellation policy clearly before charging you.

Start by logging into your account and clicking the cancellation button, or email Crunchbase support with a formal cancellation request. Take screenshots of your confirmation, monitor your billing statement for unwanted charges, and if the company refuses to cancel or refund, escalate to CASE. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds and reclaim control of their finances. You are not alone, and you have the law on your side.

Ready to cancel? Log into your Crunchbase account right now and look for the subscription settings or account page. Document your confirmation, monitor your next billing statement, and reach out to Tocancel if you need guidance at any step. Your cancellation is your right, and Tocancel is here to make sure you exercise it successfully.