Cancel Founderscard: The Right Way

How to cancel Founderscard membership and reclaim your refund rights in singapore

Understanding Founderscard and why cancellation matters to you

Founderscard is a membership programme designed for entrepreneurs, founders, and business owners seeking curated travel discounts, hotel partnerships, and concierge-style business perks. The service operates on an annual subscription model with tiered membership levels, each bundling partner benefits and lifestyle savings targeted at frequent business travellers.

You have every right to cancel if the promised benefits failed to materialise, if your travel patterns have changed, or if you simply no longer see value in the membership. Tocancel recognises that subscription commitments do not always align with your actual needs, and this guide walks you through the exact steps to end your Founderscard subscription with confidence and clarity.

Who typically uses Founderscard

Founderscard attracts small-business owners, startup founders, and executives who value networking opportunities and partner discounts across travel, hospitality, and business services. Members are often frequent travellers or those seeking premium status with major hotel and airline brands. If you signed up expecting regular use but discovered the partner ecosystem does not match your business profile, cancellation is straightforward.

When you should cancel Founderscard

You should cancel if partner benefits no longer align with your travel patterns, if you have found cheaper alternatives, if unexpected charges appear on your account, or if you simply no longer use the membership. Stopping automatic renewal is the fastest way to prevent future charges after your current membership term expires. This means you will not be charged again once your active period ends.

Founderscard pricing explained in singapore dollars

Founderscard offers two main membership tiers, both billed in USD and converted to approximate SGD equivalents for your reference.

Understanding your billing and exchange rates

Founderscard bills in USD regardless of where you live. Your actual charge on your bank statement will depend on your card issuer's exchange rate and any foreign transaction fees applied on the conversion date. Check your original confirmation email to confirm whether you signed up for the standard or elite tier, as this affects your refund eligibility window and the amount you may recover. Tocancel recommends taking a screenshot of your membership confirmation and any recent charges before contacting member services.

Your cancellation methods and which one applies to you

Founderscard offers multiple cancellation pathways depending on where you subscribed, and choosing the correct method prevents billing from continuing after you believe you have cancelled.

Cancellation via email or phone (direct method)

If you subscribed directly on Founderscard's website or paid via bank transfer, contact their member services team directly. This method gives you a documented cancellation record, which is essential if disputes arise later. Email [email protected] or call +1 212-343-9800 (or toll-free 800-963-1988) from any country. Tocancel advises keeping a copy of all email correspondence for your records.

Cancellation via apple app store (iOS)

If you subscribed through your iPhone or iPad using Apple's in-app subscription system, you must cancel through Apple, not through the Founderscard app itself. Apple will stop billing, but Founderscard's internal systems may not update immediately. Always confirm cancellation with Apple in writing.

Cancellation via google play (Android)

Android subscribers must cancel their Google Play subscription directly. Tocancel has seen cases where members cancelled the app but forgot to cancel the underlying subscription, resulting in months of unwanted charges. This is a common trap, so verify in Google Play that your subscription status shows as cancelled.

How to cancel Founderscard step-by-step

Follow these exact steps for your subscription method to ensure you cancel completely and prevent future charges.

Step-by-step cancellation via email or phone

1. Gather your account information
   • Locate your full name as it appears on your Founderscard account
   • Find the email address associated with your membership
   • Note your membership tier (Standard or Elite)
   • Have any recent invoice or confirmation email handy
2. Compose your cancellation request
   • Email [email protected] with the subject line "Membership cancellation request"
   • Include your full name, account email, and membership details
   • State clearly: "I request immediate cancellation of my Founderscard membership, effective today"
   • Ask for written confirmation of cancellation in the same email
3. Alternatively, call member services
   • Dial +1 212-343-9800 or 800-963-1988 (toll-free)
   • Provide your name and account email when prompted
   • Request cancellation and ask the representative to email you a confirmation
   • Note the date, time, and representative's name for your records
4. Wait for written confirmation
   • Expect a cancellation confirmation email within 1 to 3 business days
   • This email is your proof of cancellation and should state the effective date
   • Save this email permanently in case of billing disputes
5. Verify no further charges
   • Check your bank or credit card statement 5 to 10 business days later
   • Ensure no new Founderscard charges appear after your cancellation date
   • If a charge appears after cancellation, escalate to Tocancel or your bank immediately

Step-by-step cancellation via apple app store

1. Open the Apple App Store on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions" from the menu
4. Find and tap "Founderscard" from your active subscriptions
5. Tap "Cancel subscription" and confirm the cancellation
6. Take a screenshot showing the cancellation status as "Cancelled"
7. Email [email protected] to notify them of your App Store cancellation, referencing your account email and the date you cancelled through Apple

Step-by-step cancellation via google play

1. Open Google Play on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Founderscard"
6. Tap "Cancel subscription" and confirm
7. Take a screenshot showing cancellation status as "Cancelled"
8. Email [email protected] to confirm the cancellation via Google Play, including your account email

Understanding your refund rights under singapore consumer law

Your right to cancel and claim a refund is protected under the Consumer Protection (Fair Trading) Act of Singapore. This law requires that all membership cancellations be processed without unreasonable delay, and that refunds be issued if services have not been fully delivered or if charges were made without your explicit consent.

Your legal position on refunds

Under Singapore consumer protection law, you are entitled to cancel a subscription within a reasonable period if you notified the company of a material breach (such as missing or non-functioning benefits) or if you cancelled before automatic renewal. If Founderscard continues charging you after you have requested cancellation in writing, you have the right to dispute those charges with your bank and report the company to the Consumer Association of Singapore (CASE). Tocancel advises that you keep all cancellation emails and confirmation messages as evidence of your cancellation request, as these documents are essential if you need to file a dispute with your payment provider or escalate to a regulator.

When you are eligible for a full refund

You may be eligible for a full or partial refund if: you cancelled within 14 days of your first charge and were not satisfied with the service; Founderscard failed to deliver promised benefits during your membership term; or you were charged after requesting cancellation. Contact Founderscard member services to request a refund, stating your reason clearly and referencing the Consumer Protection (Fair Trading) Act. If Founderscard refuses, you can escalate to CASE (the Consumer Association of Singapore) at www.case.org.sg.

What happens immediately after you cancel

Understanding the post-cancellation timeline helps you know what to expect and when to take action if something goes wrong.

Your access after cancellation

Founderscard will typically revoke your account access and partner login credentials within 24 to 48 hours of confirmed cancellation. You will no longer be able to log in to the Founderscard app or website, and any pending travel bookings through Founderscard partners may be affected. If you have pending reservations, contact Founderscard concierge before cancelling to ensure your bookings are honoured under the partner's terms, not Founderscard's.

Billing timeline after cancellation

No new charges should appear after your cancellation confirmation date. However, if you cancelled near your annual renewal date, you may see a final charge for a few days if payment processing was already in motion. Dispute any charges that appear more than 5 business days after your cancellation confirmation email. Tocancel recommends monitoring your account for a full 60 days after cancellation to catch any delayed or erroneous charges.

Common mistakes when cancelling Founderscard

Many members believe they have cancelled when they have not, leading to surprise charges months later. Knowing these pitfalls helps you avoid them entirely.

Mistake 1: cancelling the app instead of the subscription

Deleting the Founderscard app from your phone does not cancel your subscription. Your membership and billing continue even if the app is no longer on your device. You must actively cancel your subscription through your payment method (Apple, Google Play, or directly with Founderscard) before deleting the app.

Mistake 2: assuming email contact alone is enough

If you email [email protected] but do not receive a confirmation email within 3 business days, follow up with a phone call. Some cancellation requests get lost in email queues. Always obtain written confirmation before considering yourself cancelled. Tocancel advises sending your initial cancellation request via email and then calling to confirm receipt and cancellation status the next business day.

Mistake 3: not checking your bank statement after cancellation

One surprise charge after cancellation is not unusual if payment processing overlapped. Two or more charges after cancellation is a serious red flag. Check your bank or credit card statement 5 to 10 days after your cancellation confirmation date, and dispute any unwanted charges immediately with your bank. Your bank has tools to recover funds that Founderscard member services may not offer voluntarily.

Mistake 4: forgetting to cancel on all platforms if you subscribed multiple times

If you subscribe to Founderscard on both the web and via Apple App Store, you must cancel both subscriptions separately. Cancelling one does not affect the other. Tocancel recommends listing all the ways you may have signed up and then methodically cancelling each one with written confirmation from each platform.

How to dispute charges if cancellation fails

If Founderscard continues charging you after you have cancelled, you have multiple escalation options.

Step 1: contact Founderscard member services again

Reply to your original cancellation confirmation email or call member services with your cancellation reference number. Explain that charges have appeared after your cancellation date, and request an immediate refund. Give them 5 business days to respond.

Step 2: dispute with your bank or credit card company

If Founderscard does not refund you within 5 days, contact your bank's dispute or chargeback department. Provide your cancellation confirmation email as evidence. Your bank can reverse unauthorised charges and return your funds to your account within 10 to 30 business days, depending on your bank's processes.

Step 3: escalate to the consumer association of singapore (CASE)

If your bank declines your dispute or if you need regulatory support, contact CASE at www.case.org.sg or call 6100-0820. CASE can investigate Founderscard's billing practices and mediate disputes between you and the company. This step is free and carries weight with merchants.

Cancellation checklist for your peace of mind

Use this checklist to ensure you have cancelled completely and have all the documentation you need if a dispute arises.

Founderscard contact information and mailing address

Keep these details on hand when you cancel or if you need to dispute a charge.

Email and phone

Email: [email protected]

Phone: +1 212-343-9800 (international) or 800-963-1988 (toll-free within North America)

Mailing address for formal disputes

Founderscard member services

New York office

If you need to send formal written notice of cancellation or dispute, address your letter to the New York office and request proof of receipt.

Key takeaways and your next steps

Cancelling Founderscard is straightforward when you follow the correct method for your subscription type and obtain written confirmation. Your cancellation rights are protected under Singapore's Consumer Protection (Fair Trading) Act, and you have the right to dispute any charges that appear after you cancel. Whether you subscribed via the web, Apple App Store, or Google Play, Tocancel has outlined clear, step-by-step instructions to end your membership without unnecessary back-and-forth. Keep all cancellation emails, monitor your bank statement for 60 days, and escalate to your bank or CASE if Founderscard continues billing you after cancellation. Tocancel has helped thousands of consumers cancel unwanted subscriptions with confidence, and you now have the knowledge and documentation to do the same. Take action today by gathering your account details and sending your cancellation request to [email protected] or calling the toll-free line. Your financial peace of mind starts with one clear cancellation message.