Cancel Freelancer: The Right Way

How to cancel your Freelancer membership and stop recurring charges

Why you might want to cancel your Freelancer subscription

Freelancer is a global marketplace that connects clients with independent professionals across design, writing, programming, marketing, and dozens of other fields. In Singapore, the platform operates under Freelancer Limited and offers tiered memberships billed monthly or annually in SGD, with prices ranging from S$7.95 to S$29.95 per month. These memberships unlock additional project bids, profile visibility, and advanced project management tools.

Many Singapore-based freelancers subscribe to gain competitive bidding capacity and stand out to potential clients. However, if your circumstances have changed-you've secured long-term clients outside the platform, your workload has decreased, or the monthly cost no longer justifies the value-cancelling is your right as a consumer. This guide explains how to cancel at Tocancel, and it walks you through every step so you retain control over your subscriptions.

When cancellation makes financial sense

You should cancel if you're no longer actively bidding on projects, you've moved your client relationships elsewhere, or the membership fee feels like wasted expense. Cancelling stops automatic renewal immediately, meaning you won't incur charges beyond your current billing cycle. Your freelance profile, portfolio, and work history stay intact even after cancellation, so you can always reactivate later if needed.

Key distinction: cancelling versus closing your account

Cancelling your membership is not the same as deleting your entire account. When you cancel a subscription, you retain full access to all paid features until your billing period ends naturally, then the subscription lapses. Your profile remains visible, and you keep your rating and reviews. If you want complete account deletion and permanent data removal, that requires a separate formal request to Freelancer support and is handled differently. At Tocancel, we recommend clarifying which action you want before starting the process.

Pricing and membership tiers

Understanding what you're paying for helps you decide whether cancellation is right for you. The table below outlines Freelancer's standard membership options available to Singapore users.

If you're paying for a tier that no longer matches your activity level, cancellation reclaims that monthly outflow immediately upon your next renewal date.

How to cancel your Freelancer membership

Your cancellation route depends on where you purchased your subscription. Freelancer offers multiple entry points-website, Google Play, and Apple App Store-and each requires a different cancellation method. At Tocancel, we guide you through each scenario so you cancel exactly where you subscribed.

Cancel a web subscription directly on freelancer.com

This is the fastest and most straightforward cancellation method if you subscribed using a credit card or PayPal directly on the Freelancer website.

1. Sign in to your Freelancer account at freelancer.sg using your registered email and password.
   • If you cannot remember your password, click "Forgot password" and reset it via email.
2. Click your profile icon in the top-right corner of the dashboard.
   • A dropdown menu appears with several options including Settings and Account.
3. Select Settings from the dropdown menu.
   • You will be taken to your account settings page.
4. In the left-hand navigation panel, locate and click the Membership tab.
   • This section displays your active membership plan and billing details.
5. Find your current membership tier and click Cancel Membership or Manage Subscription next to it.
   • The exact button label may vary slightly depending on your account status.
6. Review the cancellation summary displayed on screen, which confirms your current plan, next billing date, and what happens when you cancel.
   • This is your final chance to change your mind before confirming.
7. Click Confirm Cancellation to finalise the cancellation.
   • Freelancer will display a confirmation message on screen.

After you click confirm: Freelancer sends you a confirmation email within minutes. Save this email as proof of cancellation; if you're charged again incorrectly, this email is your evidence that you cancelled within the legal deadline.

Important: Cancellation stops future automatic renewals, but does not refund your current billing period. You retain all membership benefits (additional bids, visibility, tools) until your paid period naturally expires. Once that period ends, your account reverts to the free tier.

Cancel a google play subscription

If you subscribed to Freelancer through the Google Play Store on an Android device, you must cancel through Google Play itself. Freelancer cannot process this cancellation from their website.

1. Open the Google Play Store app on your Android phone or tablet.
   • Ensure you are logged in to the same Google account linked to your Freelancer subscription.
2. Tap your profile icon or initial in the top-right corner of the Play Store.
   • A menu opens with several account options.
3. Select Payments and subscriptions, then tap Subscriptions.
   • You will see a list of all active subscriptions on your account.
4. Find and tap Freelancer in your subscriptions list.
   • If you have multiple subscriptions, scroll down to locate it.
5. Tap Cancel subscription or Unsubscribe at the bottom of the screen.
   • Google Play displays a cancellation reason prompt; you can skip or select a reason.
6. Follow any on-screen prompts and confirm your cancellation choice.
   • Google Play asks for final confirmation before processing.

Confirmation: Google Play sends a cancellation confirmation email to the address linked to your Google account. Your Freelancer membership remains active until the end of your current billing period, after which Google Play stops charging you.

Cancel an apple app store subscription

If you subscribed via the Apple App Store on iPhone, iPad, or Mac, you cancel through your Apple ID settings, not through Freelancer.

1. On your Apple device, open Settings (iPhone/iPad) or System Preferences (Mac).
   • Locate your name and profile section at the top.
2. Tap or click iTunes & App Store, Media & Purchases, or Subscriptions depending on your device and iOS version.
   • The exact label varies by iOS version; look for subscription-related settings.
3. Tap or click your Apple ID at the top, then select View Apple ID.
   • You may be prompted to authenticate with Face ID, Touch ID, or your password.
4. Navigate to the Subscriptions section.
   • A list of all active subscriptions appears here.
5. Find Freelancer and tap or click it.
   • Subscription details open, showing your renewal date and pricing.
6. Tap or click Cancel subscription or Edit subscription, then Cancel.
   • Apple may ask why you're cancelling; this is optional feedback.

What happens next: Apple sends a cancellation confirmation to your registered Apple ID email. Your Freelancer membership stays active until your renewal date, then stops without further charges.

Understanding your consumer rights and protections

In Singapore, your right to cancel subscriptions is protected under the Consumer Protection (Fair Trading) Act. This law requires companies to make cancellation as easy as subscription, and Freelancer must honour your cancellation request without delay or hidden obstacles. Your legal position is clear: once you submit a valid cancellation, the company cannot charge you after your current billing period ends.

The Consumers Association of Singapore (CASE) enforces this act and investigates complaints if a company refuses to cancel or continues charging you after you cancel. If Freelancer ignores your cancellation or disputes it, you can lodge a formal complaint with CASE, which mediates disputes and escalates to regulatory authorities if needed. Tocancel encourages you to keep all cancellation confirmations and correspondence in case you need to prove you cancelled.

Your right to transparency before cancellation

Freelancer must clearly disclose the terms of cancellation before you confirm, including your renewal date, what happens to your paid features, and whether refunds apply. If the cancellation process is unclear or the company makes it deliberately difficult, that violates fair trading principles. At Tocancel, we empower you to recognize these red flags and escalate if needed.

What to do if Freelancer refuses to cancel or charges you after cancellation

If Freelancer refuses your cancellation request or continues charging after you cancelled, you have formal recourse. First, contact Freelancer support in writing (email or registered mail) and state clearly that you cancelled on a specific date and request an immediate refund of unauthorised charges. Keep this correspondence. If Freelancer does not respond within 14 days or refuses your claim, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE will investigate and pursue a resolution on your behalf. This process is free and places legal pressure on the company to comply with cancellation law.

Refunds and billing timeline

Understanding when your cancellation takes effect and whether you can recover money is critical to managing your subscription responsibly.

When does cancellation take effect?

Cancellation is immediate in the system, but your membership access remains active until the end of your current billing period. If you cancel on the 15th of the month and your next billing date is the 20th, you keep all paid features until the 20th. On the 21st, your account reverts to the free tier and Freelancer stops all automatic charges.

Can you get a refund for your current billing period?

Freelancer does not offer prorated refunds for unused portions of your current billing period. If you cancel mid-month, you lose access to the remaining days of that month's membership. This is standard practice for digital subscriptions in Singapore and is generally legal under consumer protection law, provided the company discloses the non-refundable policy clearly at purchase. To avoid losing money, plan your cancellation to coincide with your renewal date whenever possible.

What if you were charged after cancelling?

If Freelancer charged you after your cancellation took effect, you have a right to a refund. Contact Freelancer support immediately with proof of your cancellation (the confirmation email) and the unauthorised charge (screenshot of your bank or payment statement). Request a full refund in writing and give Freelancer 14 days to respond. If they refuse or do not respond, escalate to CASE or your bank's dispute resolution service. Banks in Singapore often reverse subscription charges if you can prove you cancelled.

What happens after you cancel

Cancelling your membership is the start of the process, not the end. Knowing what to expect next helps you avoid confusion and catches billing errors early.

Your account and profile after cancellation

Your Freelancer profile, work history, ratings, and reviews remain on the platform permanently. Cancelling does not delete or hide your profile. You can still bid on projects, but your bid count reverts to the free tier limit (usually 3-5 bids per month depending on account age). You cannot use paid features like profile boosts or priority support after your billing period ends. If you want to reactivate a membership later, you simply subscribe again from your Settings.

Monitoring for unexpected charges

After cancellation, check your bank or payment app for at least two billing cycles to ensure no further charges appear. Most cancellation errors occur within 30 days. If you see a charge after your cancellation date, contact your bank or payment provider immediately to dispute it. Keep your cancellation confirmation email handy for this process. At Tocancel, we recommend setting a phone reminder to check your statement one week after your final billing date as a safety net.

Reactivating your membership later

If you change your mind or need a membership boost for a specific project, you can reactivate at any time by returning to Settings > Membership and selecting a new plan. You will be charged from the reactivation date going forward. Your old profile and history are preserved, so reactivation is seamless.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but many users make preventable errors that cause unnecessary charges or lost access. We understand the frustration when a cancellation goes wrong, and these warnings help you stay on track.

Mistake 1: confusing cancellation with account deletion

Cancelling your membership does not delete your account. If you want your Freelancer account and all associated data removed from the platform permanently, you must submit a formal data deletion request to Freelancer support separately. Cancelling alone leaves your profile active, which some users interpret as a failed cancellation. Be clear about what you want before starting.

Mistake 2: cancelling in the wrong place

If you subscribed through Google Play or Apple App Store, cancelling on the Freelancer website has no effect. Your subscription is linked to your Google or Apple account, not to Freelancer's internal system. You must cancel where you subscribed. Many users miss this and think they cancelled when they actually did not, leading to surprise charges. Always verify which platform processed your original purchase before cancelling.

Mistake 3: not saving your cancellation confirmation

Freelancer sends a cancellation confirmation email, but users often delete it or never find it. If you're charged again or dispute a charge, this email is your proof that you cancelled on time. Save it to a folder or forward it to yourself as a backup. Without this confirmation, proving you cancelled becomes harder if there's a billing dispute.

Mistake 4: cancelling too close to your renewal date

If you cancel one day before your renewal date, the charge may already be processed by the payment processor before Freelancer's system deactivates your subscription. To avoid this, cancel at least 3-5 days before your renewal date. Check your renewal date in your Settings before cancelling so you time it correctly.

Checklist for cancelling your Freelancer membership

Use this step-by-step checklist to ensure you cancel correctly and protect yourself from billing errors.

• I have logged into my Freelancer account and verified my current membership tier and renewal date.
• I know where I subscribed (Freelancer website, Google Play, or Apple App Store).
• I have decided to cancel at least 3-5 days before my next renewal date to avoid duplicate charges.
• I have read the cancellation summary and understand that I keep my membership until my paid period ends, then it stops.
• I have confirmed the cancellation and received an email confirmation from Freelancer, Google Play, or Apple.
• I have saved the cancellation confirmation email as proof, forwarding it to a backup email if needed.
• I have set a reminder to check my bank statement one week after my final billing date for unexpected charges.
• If charged after cancellation, I have contacted Freelancer support with proof and requested a refund.

Comparing subscription cancellation platforms and how tocancel helps

If you manage multiple subscriptions across different platforms, Tocancel simplifies the process by centralising your cancellation guidance in one place. The table below compares how cancellation works across common platforms.

Tocancel has helped thousands of consumers cancel unwanted subscriptions by providing clear, platform-specific guidance and escalation support if cancellations go wrong. Whether you use one subscription or dozens, Tocancel is your consumer advocate.

Where to contact Freelancer if you need help

If you encounter problems during cancellation or need additional support, contact Freelancer directly using the details below. Freelancer Limited, the registered entity operating the platform in Singapore, maintains a support system and contact procedures for users with billing or account issues.

Freelancer contact information

Registered office: Freelancer Limited operates globally and maintains a support centre accessible through the Freelancer.com website. For Singapore-specific inquiries, you can use the contact form on freelancer.sg or email support at [email protected].

Expected response time: Freelancer support typically responds to subscription and cancellation inquiries within 48 hours. If you have already cancelled but continue to be charged, provide your cancellation confirmation email and the unauthorised charge details. Request a refund in writing and document Freelancer's response.

Escalation: consumers association of singapore (CASE)

If Freelancer does not respond to your cancellation request or refuses to refund unauthorised charges, file a complaint with the Consumers Association of Singapore (CASE). CASE is a statutory body that investigates subscription and billing disputes under the Consumer Protection (Fair Trading) Act. You can lodge a complaint at case.org.sg or call their hotline. CASE's mediation service is free and puts formal pressure on companies to comply with cancellation law.

Tocancel supports your right to cancel. We have helped thousands of consumers take control of their subscriptions by providing clear, actionable cancellation steps and advocating for your rights when companies make cancellation difficult. If you're unsure about your next step after reading this guide, Tocancel is here to help you navigate the process with confidence.