Cancel Guru: The Right Way

How to cancel Guru and avoid unwanted charges in singapore

What Guru is and why you might cancel

Guru is a knowledge-management platform that helps teams create, share and access company information across workflows and integrations. The service provides onboarding support, internal documentation and AI-powered in-context answers through searchable cards, browser extensions and chat features.

You may be cancelling because your team no longer needs knowledge management, you have found a more affordable alternative, or you are consolidating tools to reduce subscription costs. Whatever your reason, Tocancel is here to guide you through the cancellation process and ensure you do not lose money to avoidable mistakes.

Two Guru products, two different cancellation paths

Guru operates two distinct services in Singapore. The knowledge-management workspace (used by teams) requires admin-level cancellation with advance written notice. The Guru AI study app (available on the Singapore App Store) uses a consumer-friendly 30-day cancellation window. Understanding which product you are cancelling is your first critical step.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital subscriptions and services. This means you have legal rights to cancel, receive refunds for undelivered services, and dispute charges made without your consent. Understanding these rights is your safety net if Guru refuses a legitimate cancellation request.

Guru pricing in singapore

Below are the current prices for Guru AI study app subscriptions on the Singapore App Store, all shown in SGD.

Enterprise and team pricing for the knowledge-management workspace is typically quoted in USD per seat. Visit Guru's official pricing page for current enterprise rates and custom quotes.

What affects your refund eligibility

Your refund depends on which Guru product you are cancelling, when you cancel relative to your billing date, and whether you meet Guru's stated cancellation criteria. The study app offers the most consumer-friendly window (30 days), while the enterprise workspace has stricter terms tied to renewal dates. Your legal position: under the Consumer Protection (Fair Trading) Act, you have the right to cancel and claim a refund if the service was not delivered as promised or if Guru charged you without clear consent.

When and why you should cancel Guru

This section helps you assess whether cancellation is the right choice for your situation.

Reasons to cancel

You may have outgrown Guru if your team no longer uses the platform regularly, if you have found a cheaper knowledge-management tool, or if you are consolidating subscriptions to reduce monthly expenses. If you signed up for the free trial and decided the features do not meet your needs, cancelling within the trial period means you will avoid any charges at all. Tocancel recommends reviewing your actual usage before deciding: check your Guru dashboard to see how many team members actively access the platform each month.

Reasons to keep Guru

Keep Guru if your team relies on the search functionality to reduce onboarding time, if your AI study app usage is frequent, or if switching to a competitor would cost more in setup and training. If you are on an annual plan with more than 6 months remaining, calculate whether the early cancellation penalty (if any) makes switching worth the cost. Tocancel advises comparing the cost of staying versus the cost of switching before you make a final decision.

How to cancel Guru: step-by-step for each product

Follow the exact steps below based on which Guru product you are cancelling. Keep screenshots of every step for your records.

Cancel the Guru AI study app (via singapore app store)

The Guru AI study app cancels through your device's app store, not through Guru directly. You have 30 days from your first purchase to request a refund.

1. Open the Singapore App Store on your device (iPhone or Android)
   • On iPhone: tap the App Store icon, then tap your profile picture in the top right corner
   • On Android: open Google Play, tap your profile icon in the top right, then tap "Manage your Google Account"
2. Navigate to your subscription or purchase history
   • On iPhone: tap "Subscriptions" then select "Guru AI: Study App"
   • On Android: tap "Manage subscriptions" and find Guru in your list
3. Tap "Cancel subscription" or "Cancel" (the exact wording depends on your device)
   • You will see a confirmation screen showing your final billing date
   • Do not close this screen until you see a cancellation confirmation message
4. Request a refund if you are within 30 days of purchase
   • On the same screen, look for "Request refund" or "Report a problem"
   • Tap it and select "I want to request a refund"
   • Choose your reason (e.g., "Changed my mind" or "App does not work as described")
5. Take a screenshot of your cancellation and refund request confirmation
   • You will receive an email confirmation within 24 hours
   • Keep this email for your records

Your access to the app will end on your final billing date, not immediately. The refund (if approved) will return to your original payment method within 5 to 10 business days.

Cancel the Guru knowledge-management workspace (team account)

If you manage a team workspace, you hold the admin role and must initiate cancellation in writing at least 15 days before your renewal date to avoid surprise charges.

1. Log in to your Guru workspace as an administrator
   • Only account owners or users with admin permissions can cancel
   • If you are not an admin, contact your workspace owner to request cancellation
2. Navigate to your account settings
   • Click the settings icon (usually a gear symbol) in the bottom left or top right corner
   • Select "Workspace settings" or "Team settings"
3. Find the "Billing" or "Subscription" section
   • Look for your current plan and renewal date
   • Note this date: you must cancel at least 15 days before it
4. Click "Cancel subscription" or "Cancel plan"
   • Guru will ask you why you are cancelling; answer honestly (this helps them improve the product)
   • Do not leave feedback fields blank
5. Send a written cancellation confirmation to Guru at their support email
   • Include your workspace name, account email, renewal date and cancellation request date
   • Request written confirmation of your cancellation and final billing date
   • Use a subject line: "Cancellation Request: [Your Workspace Name]"
6. Save all confirmations and monitor your next billing date
   • Set a calendar reminder for 5 days after your cancellation date to verify no charge was made
   • If you are charged after cancelling, contact Guru immediately and escalate to Tocancel for dispute support

Enterprise and custom team plans may have different terms; check your original contract for specific cancellation windows and notice periods.

Your refund timeline and what to expect

Refunds for Guru subscriptions follow different timelines depending on your product and how you cancel.

Study app refunds

If you request a refund through the App Store within 30 days of your purchase, the refund will be processed within 5 to 10 business days. The money returns to your original payment method (credit card, debit card, or app store balance). If your refund is denied, the App Store will tell you why; common reasons include requests made after 30 days or a history of frequent refunds. Tocancel recommends keeping your refund request email for at least 60 days in case you need to dispute a denial.

Workspace (team account) refunds

Refunds for team workspace subscriptions depend on Guru's terms and your specific contract. Most annual plans pro-rate refunds based on unused months if you cancel before renewal. Monthly plans typically do not offer refunds after the subscription period has started, but you will not be charged again after your cancellation takes effect. Request a refund in writing immediately after cancelling; Guru may offer a partial refund if you have unused credits or months remaining.

Cooling-off periods and your legal protections

Singapore's Consumer Protection (Fair Trading) Act and the E-Commerce Act give you specific rights when cancelling digital subscriptions.

Your 30-day cooling-off period for the study app

For the Guru AI study app, you have 30 days from purchase to change your mind and request a refund, regardless of whether you used the app. This is a consumer protection right, not a favour from Guru. If Guru or the App Store refuses your refund without valid reason, you can escalate to the Consumers Association of Singapore (CASE) at case.org.sg. Tocancel strongly advises keeping your purchase receipt and cancellation request as evidence for any dispute.

Workspace cancellation: notice period versus cooling-off

Team workspace subscriptions are typically classified as business services, which means the statutory cooling-off period may not apply. However, you still have the right to cancel at the end of your billing cycle or after your agreed notice period (usually 15 days). If Guru charged you without clear consent or misrepresented the service, the Consumer Protection (Fair Trading) Act gives you grounds to dispute the charge and demand a refund, even outside the cooling-off window.

What to do if Guru refuses your cancellation or refund

If Guru refuses to cancel your account or denies your refund claim without valid reason, escalate your dispute. Document every communication with Guru (dates, names, email addresses and responses) before escalating, as this creates a clear record. Contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315 to file a complaint. Tocancel recommends providing CASE with copies of your cancellation request, Guru's response and evidence of any charges you dispute. CASE will mediate between you and Guru at no cost to you.

Common mistakes when cancelling Guru

Cancelling a subscription can feel stressful, especially if you are worried about being charged again. Here are the mistakes that cost consumers money and how to avoid them.

Mistake 1: confusing cancellation with account deletion

Cancelling your Guru subscription and deleting your account are two separate actions. When you cancel, you stop paying for the service but your data may remain in Guru's servers. When you delete your account, Guru removes your workspace and data (usually within 30 days). If you only cancel but do not delete, Guru may still charge you if you log back in. After you cancel, immediately delete your account through workspace settings to prevent accidental reactivation.

Mistake 2: cancelling too close to your renewal date

If you cancel within 5 days of your renewal date, Guru may still charge you for the next billing cycle before your cancellation takes effect. The workspace requires 15 days' notice, which means you must cancel at least 15 days before your renewal date. Check your billing date before you cancel; if you are already within the 15-day window, contact Guru immediately to ask whether they will process a refund for the next cycle.

Mistake 3: not requesting a refund for the unused portion

If you cancel an annual plan halfway through the year, you may be entitled to a refund for the unused months. Cancelling your subscription does not automatically trigger a refund; you must request it in writing. Include your cancellation date, renewal date and the number of unused months in your refund request email. Tocancel advises being specific: "I cancelled on [date] and my plan was due to renew on [date]. Please refund [amount] for the unused [number] months."

Mistake 4: not saving cancellation confirmations

If Guru charges you after cancellation, you will need proof that you cancelled. Screenshot every cancellation confirmation, refund request and support email. Save these files with dates in the filename (e.g., "Guru_Cancellation_15Nov2024.png"). If you need to dispute a charge with CASE or your bank, these screenshots are your strongest evidence.

Mistake 5: cancelling through a third party or reseller

If you purchased Guru through a third-party platform or reseller, you may need to cancel through that platform, not through Guru directly. Check your original receipt to see whether you bought directly from Guru or through a reseller. If you purchased through a reseller, contact them first to cancel; if they refuse, escalate to Tocancel for guidance on disputing the charge with your bank.

After cancellation: what happens to your data and access

Once you cancel Guru, your access and data follow a specific timeline. Knowing what to expect prevents confusion and helps you plan your transition to a different platform.

Your access during the notice period

For team workspaces, you and your team retain full access to Guru until your final billing date. This gives you time to export any data, archive important documents or migrate information to a replacement tool. Do not wait until the last day; start exporting data as soon as you decide to cancel. Guru typically provides an export feature in workspace settings; use it to download your knowledge cards, integrations and team data in a portable format.

Your access after the final billing date

For study app subscriptions, your access ends on the day your billing cycle expires. If you cancelled a monthly subscription on 15 November with a billing date of 25 November, you can use the app until 25 November; on 26 November, your access is blocked. For team workspaces, access ends on your renewal date unless you have negotiated an extension with Guru. After access ends, you cannot log in, but Guru may retain your data for up to 90 days before permanently deleting it.

Data recovery after cancellation

If you cancelled without exporting your data and need to recover it, contact Guru's support team immediately. Explain that you cancelled but need to retrieve critical information. Guru may grant you temporary access to download your data, but this is not guaranteed. Tocancel recommends always exporting your data before your final billing date to avoid this scenario.

Comparison: should you cancel or switch to an alternative?

Before you cancel Guru, consider whether switching to an alternative platform might better serve your needs.

If you are switching to an alternative, cancel Guru only after you have fully set up and tested the new platform. This prevents a gap in your team's access to documentation and reduces the risk of losing critical information during the transition.

Contact Guru to confirm your cancellation

After you have followed the cancellation steps above, send a formal cancellation confirmation to Guru. This creates a paper trail and protects you if Guru claims they never received your cancellation request.

Where to send your cancellation confirmation

Contact Guru's support team through your workspace (for team accounts) or through the App Store (for the study app). If you cannot find a support email address in your account settings, visit Guru's official website and look for a "Contact Us" or "Support" link. Tocancel recommends sending your cancellation confirmation via email so you have a timestamped record.

What to include in your cancellation email

Write a clear, factual email with the following details:

• Your full name and registered email address on the Guru account
• Your workspace name or app purchase ID (if applicable)
• Your current renewal or billing date
• The date you are requesting cancellation
• A request for written confirmation of your cancellation and final billing date
• A request for a refund if you cancelled within 30 days (for the study app) or if you are entitled to a pro-rata refund for unused months

Example email: "I am writing to formally request cancellation of my Guru subscription, effective immediately. My workspace name is [name], my renewal date is [date], and I am requesting a pro-rata refund for unused months. Please confirm receipt of this request and provide my final billing date. Thank you."

Summary: your action checklist for cancelling Guru

Use this checklist to ensure you cancel correctly and protect yourself from unwanted charges.

If you are charged after you cancel, contact Tocancel immediately for dispute guidance and escalation support.

You can cancel Guru and protect your money

Cancelling Guru is straightforward when you follow the right steps, understand your legal rights under Singapore's Consumer Protection (Fair Trading) Act, and keep clear records of every action you take. Whether you are cancelling the study app within 30 days or terminating a team workspace, your rights are protected by law. If Guru refuses to honour your cancellation or denies your refund without valid reason, the Consumers Association of Singapore (CASE) will mediate on your behalf at no cost.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their consumer rights. We believe you should stay in control of your money and your commitments. If you encounter resistance from Guru or need help disputing a charge, Tocancel provides step-by-step support and escalation templates to help you resolve the issue quickly. Cancel Guru today, and take back control of your subscription spending.