Cancel Liveplan: The Right Way

How to cancel Liveplan and reclaim your money in singapore

What Liveplan is and why you might want to cancel

Liveplan is a cloud-based business planning tool designed to help entrepreneurs create professional business plans, forecast cash flow, and track financial performance. If you've discovered the software doesn't suit your workflow, costs more than you expected, or you've found a better alternative, you have the right to cancel and potentially recover your money. Tocancel has guided hundreds of Singapore-based business owners through this exact process, and you can do the same with confidence.

Main features of Liveplan

Liveplan offers business plan templates, guided planning prompts, automated financial forecasts, and real-time performance dashboards. Premium subscribers gain access to scenario planning tools, integration with accounting software like QuickBooks and Xero, and industry benchmarking data to compare your business against competitors in your sector.

Common reasons to cancel Liveplan

You might cancel if the interface feels overcomplicated for your needs, if you prefer a simpler spreadsheet approach, or if you've found a competitor offering better value. Some users cancel because they signed up during a free trial promotion and don't want to be charged when the trial expires. Others discover the tool duplicates features they already have in their accounting software. Whatever your reason, Tocancel is here to guide you through every step and help you understand your rights under Singapore consumer law.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act provides you with powerful protections, even when Liveplan's terms claim fees are non-refundable.

What singapore law protects you against

Your legal position is this: even though Liveplan's Terms of Service state that fees are generally non-refundable for partial months or unused services, the Consumer Protection (Fair Trading) Act can override these restrictions. If Liveplan misrepresented the service's capabilities, if the tool failed to deliver features promised during signup, or if the company engaged in unfair contract terms, you have grounds to request a refund regardless of their stated policy.

Liveplan itself acknowledges in its terms that certain contractual limitations may not apply where prohibited by Singapore law. This is your safety net. Keep this fact in mind if Liveplan resists your refund claim after you cancel.

Your escalation path if Liveplan refuses

If Liveplan denies a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE) at 1800-6100-800 or the Infocomm Media Development Authority (IMDA). Tocancel recommends documenting every communication with Liveplan before you escalate, so these authorities have a clear record of your attempt to resolve the issue directly. Save all emails, screenshots, and chat logs.

Cancellation methods for different subscription types

Your cancellation route depends on how you subscribed: directly through Liveplan's website, Apple's App Store, or Google Play.

If you subscribed directly through liveplan's website

Direct web subscribers enjoy the most straightforward cancellation path and fastest access to customer support.

1. Log in to your Liveplan account at liveplan.com using your registered email and password.
2. Navigate to Account settings, then click Manage Account.
   • This section typically appears in your user menu or profile dropdown in the top-right corner.
3. Select Cancel Account and review any warnings or prompts that appear.
4. Confirm your cancellation when the system asks you to verify your choice.
5. You will receive a confirmation email within 2 hours.
   • Save this email as proof of cancellation.
   • If no confirmation arrives within 2 hours, contact Liveplan's support team immediately at [email protected] or via live chat Monday to Friday, 8:00 am to 5:00 pm Pacific Time.

Important: Before you cancel, export all your business plans, financial forecasts, and reports. Liveplan may not retain your data indefinitely after cancellation, and you will lose access once your current billing period ends.

If you subscribed through apple's app store (iOS)

Liveplan does not process cancellations for App Store subscriptions directly. Apple manages all billing and refunds for in-app purchases on your behalf.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Liveplan in your active subscriptions list.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm; select Yes to proceed.
6. You will receive confirmation from Apple immediately.
   • Screenshot this confirmation for your records.

For refunds: If you cancelled within 14 days of your initial purchase or renewal, you can request a refund directly from Apple. Go to Settings > [Your Name] > iTunes and App Stores, tap your Apple ID, then select Account Settings. Look for your Liveplan transaction under Purchase History. Tap Report a Problem next to the charge and select the reason. Apple reviews your request within 48 hours.

If you subscribed through google play (Android)

Similar to Apple, Google Play processes all cancellations and refunds for subscriptions purchased through its platform.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select Manage subscriptions or Payments and subscriptions depending on your device.
4. Find Liveplan in your active subscriptions.
5. Tap Cancel subscription.
   • Google will prompt you to confirm; select Confirm to proceed.
6. You will see immediate confirmation on your screen.
   • Screenshot this confirmation as proof.

For refunds: If you cancelled within 14 days of your purchase or renewal date, you can request a refund from Google. Open Google Play Store, tap your profile icon, then select Payments and subscriptions > Subscriptions > Liveplan > Manage. Tap Report a problem, select your issue, and submit. Google reviews refund requests within 48 hours.

Pricing and billing frequency for Liveplan

Understanding Liveplan's pricing helps you calculate what you might reclaim after cancellation.

If you paid an annual fee upfront and cancel after only two months, you may be entitled to a pro-rata refund for the remaining 10 months of unused service. This is where Tocancel's guidance becomes essential: many users assume they have no refund rights, but Singapore law often requires them.

How to request a refund after cancelling

Cancellation and refund are two separate steps; cancelling your subscription does not automatically return your money.

Submit your refund request in writing

Contact Liveplan's Customer Advocacy team with a clear refund request within 14 days of your cancellation. This deadline is important because it aligns with consumer protection timelines in Singapore.

1. Draft an email to [email protected] with the subject line "Refund request for my Liveplan account [your email address]".
2. Include the following information:
   • Your full name and registered email address on the Liveplan account.
   • The exact date you cancelled your subscription.
   • Your subscription plan (Starter, Professional, or Premium).
   • The total amount charged and the billing period covered.
   • A brief explanation of why you believe you deserve a refund (e.g., service not as advertised, discovered cheaper alternative, or cancelled within free trial period).
   • A screenshot or copy of your cancellation confirmation email.
3. Send the email and keep a copy for your records.
4. You can also reach Liveplan via live chat Monday to Friday, 8:00 am to 5:00 pm Pacific Time, but email creates a permanent record that is stronger in a dispute.

Expected timeline: Liveplan typically responds to refund requests within 3 to 5 business days. If you receive no response after 7 days, follow up with a second email marked "Follow-up: Refund Request".

What to do if Liveplan denies your refund

If Liveplan refuses your refund request or offers less than you believe you are owed, you have escalation options under Singapore consumer law.

1. Request a detailed written explanation of why your refund was denied.
   • Do not accept a verbal refusal; insist on written reasoning.
2. Save all correspondence, including the denial email and your original cancellation confirmation.
3. Contact the Consumers Association of Singapore (CASE) at 1800-6100-800 or visit case.org.sg to file a complaint.
   • CASE acts as a mediator between you and Liveplan at no cost to you.
   • Provide CASE with copies of all your email exchanges and payment receipts.
4. If CASE mediation does not resolve the issue, you can file a claim in the Small Claims Tribunal if the amount is less than SGD 10,000.
   • The Small Claims Tribunal is designed for disputes exactly like this and does not require a lawyer.

Tocancel has seen numerous cases where consumers recover their full refund through CASE mediation alone, simply because they documented their case clearly and knew their rights.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when money is involved. Many people make small errors that later harm their refund claim.

Mistake 1: cancelling without exporting your data first

Once you cancel, Liveplan may restrict your access to downloaded reports and business plans. Always export everything you need before you confirm the cancellation.

Mistake 2: not saving your cancellation confirmation email

This email is your proof that you cancelled on a specific date. If a dispute arises, Liveplan may claim you never cancelled or that you cancelled later than you actually did. Keep this email forever.

Mistake 3: requesting a refund more than 30 days after cancellation

While there is no hard legal cutoff in Singapore, refund requests are treated more favorably if submitted within 14 days of cancellation. The longer you wait, the weaker your position becomes, so act quickly.

Mistake 4: cancelling via live chat without following up in writing

Live chat conversations are easy to lose or dispute. Always confirm any cancellation you initiate via chat by sending a follow-up email to [email protected] with the date and time you chatted. This creates a paper trail.

Mistake 5: not keeping payment receipts

Your credit card or bank statement is proof that you paid Liveplan. If you later need to escalate to CASE or the Small Claims Tribunal, these receipts are essential evidence.

What happens after you cancel Liveplan

Cancellation is not instantaneous, and several things occur after you hit the cancel button.

Access timeline after cancellation

You typically retain access to your Liveplan account until the end of your current billing period. If you pay monthly and cancel on the 15th of a month, you can usually access your plans until the end of that month. After your billing period ends, your access stops completely, so download all data before that date arrives.

Data retention and deletion

Liveplan's privacy policy states that it may retain your account data for up to 90 days after cancellation to comply with financial record-keeping rules. After 90 days, your data is deleted. This means you cannot recover business plans or forecasts after that window, so export everything immediately.

Automatic rebilling prevention

Once you cancel through Liveplan's website or via your app store account, automatic rebilling stops. You will not be charged again. However, if you subscribe again in the future, you must repeat the cancellation process; one cancellation does not prevent future charges if you reactivate your account.

Pricing comparison with alternatives

Understanding how Liveplan's cost compares to competitors can help justify your refund request if you claim you found a better-value solution.

If you switched to a free or lower-cost alternative and paid Liveplan $49 per month, you have a strong case for a refund on the grounds that you made an informed decision based on better options available in the market.

Your rights under singapore's consumer protection act

The Consumer Protection (Fair Trading) Act protects you in several specific ways when dealing with Liveplan.

Key protections you have

You have the right to cancel services that are found to be misrepresented. If Liveplan promised features that do not exist, claimed integrations that do not work, or advertised a free trial that converts to a paid subscription without clear notice, you can demand a full refund. The law also protects you from unfair contract terms that are so one-sided they breach good faith principles.

Additionally, if Liveplan charges your payment method after you cancel, that is unlawful under the Act. You can file a complaint with CASE immediately if this happens.

How to reference the law in your refund request

When you email Liveplan requesting a refund, you do not need to quote the Act verbatim. Instead, use plain language: "I believe my subscription was misrepresented because [specific reason]. Under Singapore's Consumer Protection (Fair Trading) Act, I am entitled to a refund. Please process my refund within 14 days."

This simple reference signals to Liveplan that you know your rights and have escalated this beyond a casual request. Many companies respond more quickly when they see this language because they want to avoid regulatory involvement.

Before you cancel: checklist

Use this checklist to ensure you are fully prepared before you hit the cancel button.

• You have logged into your Liveplan account and confirmed your current subscription plan and billing date.
• You have downloaded all business plans, financial forecasts, and reports in PDF or Excel format.
• You have taken screenshots of your billing history, showing what you paid and when.
• You have calculated the total amount you paid for the unused portion of your subscription (if annual).
• You have drafted your refund request email, saved as a Word document or notes file.
• You have notified anyone in your business who uses the shared Liveplan account that you are cancelling.
• You have confirmed today's date and the date your current billing period ends (your cancellation confirmation email will show this).
• You have reviewed Tocancel's cancellation guide one final time to confirm the correct method for your subscription type.

How tocancel helps you

Tocancel has helped thousands of consumers cancel software subscriptions, negotiate refunds, and escalate complaints to regulatory authorities when companies refused to cooperate. Our role is to translate consumer rights into actionable steps so you feel confident and supported throughout the process.

When you use Tocancel's guides, you gain access to the exact wording, timelines, and escalation paths that actually work. We tell you what to expect, what to save, and what to do if the company refuses. Tocancel takes the guesswork out of cancellation so you can recover your money faster.

Contact information for escalation

If Liveplan does not respond to your cancellation or refund request within the timelines provided, use these contacts to escalate your complaint.

Liveplan customer support:

• Email: [email protected]
• Live chat: Monday to Friday, 8:00 am to 5:00 pm Pacific Time

Consumer authority contacts:

• Consumers Association of Singapore (CASE): 1800-6100-800 or case.org.sg
• Infocomm Media Development Authority (IMDA): imda.gov.sg/consumer
• Small Claims Tribunal: Contact your nearest district court or visit supremecourt.gov.sg

Tocancel recommends contacting CASE first because their mediation service is free and often resolves disputes without escalation to court. Save all communications with Liveplan before you contact CASE, as they will ask for this documentation.

Final steps and summary

Cancelling Liveplan is simple when you follow the correct process for your subscription type. You have cancelled directly through the Liveplan website, or via your app store account depending on where you subscribed. You have submitted your refund request in writing within 14 days. You have saved every confirmation email and payment receipt. And if Liveplan refused you, you have escalated to CASE with your full documentation.

Remember: your rights under Singapore's Consumer Protection (Fair Trading) Act are stronger than Liveplan's terms suggest. Non-refundable clauses do not protect companies that misrepresent services or engage in unfair contract practices. Tocancel is here to remind you that you can fix this, and your money is recoverable if you act strategically.

Thousands of businesses in Singapore have already reclaimed their software subscription fees with Tocancel's guidance. You can too. Start with your cancellation today, follow up with your refund request within 14 days, and escalate to CASE if needed. You have the law on your side, and Tocancel has the step-by-step roadmap you need to win.