Cancel Peoplehr: Your Step-by-Step Guide

How to cancel PeoplesHR in singapore: step-by-step guide and your consumer rights

What is PeoplesHR and how does the service work

PeoplesHR is a cloud-based human resources management platform that enables your organisation to manage employee records, leave requests, performance evaluations and staff onboarding from a single digital dashboard. Understanding what PeoplesHR offers helps you determine whether cancellation is the right choice and what data export options you need before you leave.

How PeoplesHR operates as a subscription service

PeoplesHR functions as software-as-a-service (SaaS), meaning you access the platform through a web browser rather than installing software on your company computer. Your team members receive individual user accounts with role-based permissions, so managers see different information than general staff. Your subscription renews automatically each month or year unless you actively cancel, which is why many organisations find themselves paying for unused services.

Where you can subscribe to PeoplesHR

You may have subscribed to PeoplesHR directly through their website, or your organisation might have purchased access via the Apple App Store or Google Play. The cancellation method you use depends entirely on where you set up the subscription. Direct web subscriptions are managed through PeoplesHR's billing system, while app store subscriptions follow Apple or Google's cancellation rules. Tocancel recommends you identify your subscription source first, because using the wrong cancellation method often delays or prevents the process entirely.

Why you might want to cancel PeoplesHR

Many organisations decide to move away from PeoplesHR for legitimate reasons ranging from cost to functionality.

Common reasons organisations cancel their subscriptions

You might cancel because your team has outgrown PeoplesHR and requires more advanced HR features, or conversely, because your simpler needs mean you are paying for functions you never use. Some organisations switch to competitors offering better integration with their payroll or finance systems, more competitive pricing for their team size, or customer support that responds faster to issues. Others cancel because they have merged with another company, restructured their HR department, or decided to manage human resources functions through a different approach entirely.

Whatever your reason, Tocancel advocates for informed exits. Knowing exactly what happens to your employee data, when your billing actually stops, and whether you qualify for refunds saves your organisation money and prevents service disruptions.

Key questions to ask yourself before cancelling

Can PeoplesHR export your employee records in a format you can import into another system? How many days' notice does your contract require before cancellation takes effect? Are you locked into a fixed contract term, or are you on a month-to-month arrangement? Do you have any prepaid credit or unused balance? Answering these questions directly affects your refund eligibility and your cancellation timeline, so address them before you submit your cancellation request.

How to cancel PeoplesHR based on your subscription method

Your cancellation process differs depending on whether you subscribed directly through PeoplesHR's website or through an app store.

Cancel a direct PeoplesHR web subscription

If you signed up for PeoplesHR through their website or receive invoices directly from their billing team, follow these steps to cancel your account safely and ensure your data is preserved.

1. Log in to your PeoplesHR account using your email address and password.
   • Visit the PeoplesHR web platform and enter your administrator login credentials.
   • If you have forgotten your password, select the password reset link on the login screen.
2. Navigate to your account settings or billing section in the main menu.
   • Look for a settings icon, profile dropdown menu, or administration panel in the top navigation bar.
   • Select "Billing," "Subscription management," or "Account settings" depending on your interface layout.
3. Locate the option to cancel, downgrade, or modify your plan.
   • This may be labelled "Cancel subscription," "End my plan," or "Manage my subscription."
   • Some interfaces require you to select "Edit subscription" before the cancel button appears.
4. Select the cancel option and respond to any on-screen prompts.
   • PeoplesHR may ask why you are cancelling; answering this feedback is optional but helps them improve their service.
   • They may offer a discount or downgrade alternative; decline these only if you are certain about cancellation.
5. Verify that automatic renewal is switched off in your account.
   • After confirming cancellation, return to your billing settings and confirm that renewal is disabled.
   • You should receive a cancellation confirmation email within 24 hours.
6. Export all employee records and data before your access ends.
   • Request an export of all your HR data in CSV or Excel format from your account administrator.
   • Tocancel recommends you complete this step within 7 days of cancellation to avoid losing information.

Cancel a PeoplesHR subscription purchased through apple app store or google play

If you subscribed to PeoplesHR through the Apple App Store or Google Play Store, you must cancel through the app store platform itself rather than through PeoplesHR's website, because the app store controls your payment method and renewal.

1. For Apple App Store subscriptions: open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner of the screen.
   • Select "Subscriptions" from the menu.
   • Find "PeoplesHR" in your active subscriptions list.
   • Tap "Cancel subscription" and confirm the cancellation.
   • You will receive a cancellation confirmation within minutes.
2. For Google Play subscriptions: open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select "Payments and subscriptions," then "Subscriptions."
   • Find "PeoplesHR" in your active subscriptions.
   • Tap "Cancel subscription" and follow the on-screen instructions.
   • Your cancellation takes effect at the end of your current billing period.
3. If you subscribed through a web browser to an app store: log in to your Apple ID or Google account online.
   • Visit account.apple.com or myaccount.google.com and navigate to subscriptions.
   • Find PeoplesHR and select cancel.
   • Confirm your cancellation and check for a confirmation email.

Understanding PeoplesHR pricing and what you pay for

PeoplesHR offers tiered subscription plans based on your organisation's size and required features, so understanding what you are charged helps you decide whether cancellation is cost-justified.

If you are billed annually, cancelling early may affect your refund amount. Tocancel recommends you check your original contract or invoice to confirm your billing cycle before you submit your cancellation.

Your consumer rights and legal protections under singapore law

As a consumer or business purchasing a service in Singapore, you have legal protections that apply to PeoplesHR subscriptions.

Your legal position when cancelling PeoplesHR

The Consumer Protection (Fair Trading) Act (CPFTA) is the primary law protecting you in Singapore. Under the CPFTA, suppliers must provide accurate information about their services, must not engage in misleading or deceptive conduct, and must not use unfair contract terms. This means PeoplesHR must clearly disclose their cancellation policy, charges, and any penalties before you subscribe. If PeoplesHR charges you for services after you have cancelled, fails to stop automatic renewal, or refuses to provide evidence of cancellation, you have grounds to lodge a complaint with the Consumer Association of Singapore (CASE).

Additionally, if you subscribed through an app store, the app store itself is responsible for enforcing refund policies. Apple and Google allow you to request refunds for accidental purchases or cancellations within 14 to 15 days in most cases. Tocancel advises you to keep all cancellation confirmations, as evidence of your request protects you if a dispute arises.

What to do if PeoplesHR continues charging you after cancellation

If PeoplesHR continues to charge your payment method after you have cancelled, follow this escalation process. First, contact PeoplesHR directly with your cancellation date and request a refund for unauthorized charges; many issues are resolved at this stage within 5 to 10 business days. If PeoplesHR does not respond or refuses to refund you, gather your cancellation confirmation email, screenshots of your cancelled subscription status, and your payment statements showing unauthorized charges. Then lodge a complaint with the Consumer Association of Singapore (CASE) at case.org.sg or by calling 6100 0315. CASE will investigate on your behalf and seek a resolution. Your right to dispute unfair charges remains protected throughout this process.

What happens immediately after you cancel PeoplesHR

Knowing what to expect after you submit your cancellation helps you avoid access disruptions and data loss.

Your access and data after cancellation

Once you cancel your PeoplesHR subscription, your access to the platform typically ends at midnight on your last billing date, not immediately. Some organisations experience immediate access loss depending on their contract, so Tocancel recommends you contact PeoplesHR's support team to confirm your exact end date before you cancel. You have a responsibility to export all your employee records, performance data, leave history, and any other business-critical information before your access expires. PeoplesHR should provide you with data export options in your account settings; if they do not, request this explicitly in your cancellation email so you have written evidence of your request.

Important steps to take before your access ends

Download all employee records in CSV or Excel format. Export your leave policy configurations and historical leave records. Save any custom reports or performance review templates you have created. If you use PeoplesHR's API for integrations with other business tools, ensure your IT team has documented all API keys and endpoints before access is disabled. Contact your IT department or system administrator at any other platforms you use (payroll, benefits, finance software) to confirm they do not depend on active PeoplesHR access. Completing these steps before your final access date prevents costly delays in your transition to a new HR system.

Refunds, credits and what you can recover

Your refund eligibility depends on your contract type, billing cycle, and the reason you are cancelling.

When you qualify for refunds from PeoplesHR

If you subscribed on a month-to-month basis and cancel before your renewal date, you typically do not receive a refund for the current month you are using. However, if you cancel within the first 14 days of a new month, many SaaS providers refund the unused portion under consumer protection rules. If you subscribed on an annual basis and cancel before the year is complete, you may qualify for a pro-rata refund of the unused months. For example, if you paid SGD 3600 for 12 months (SGD 300 per month) and cancel after 6 months, you might receive SGD 1800 refund for the remaining 6 months, though this depends on your contract terms.

If PeoplesHR charged you incorrectly, billed you after you cancelled, or failed to honor your cancellation request, you have grounds to claim a full refund. Tocancel advises you to request a refund in writing via email, specifying your refund reason and the amount you believe you are owed. PeoplesHR has 30 days to respond. If they refuse or do not respond, escalate to CASE with evidence of your cancellation request and the disputed charges.

What to do if your refund is delayed or denied

If PeoplesHR denies your refund claim, ask them in writing to explain their reasoning with reference to their published terms and conditions. If their explanation contradicts their cancellation policy or violates consumer protection rules, respond in writing explaining why you believe their position is unfair. If PeoplesHR does not reverse their decision within 14 days, lodge a formal complaint with CASE including copies of your cancellation request, any refund denial email, and your service contract. CASE will mediate at no cost to you. If mediation fails, you retain the right to pursue the matter in the District Court for disputes up to SGD 30,000.

Common mistakes to avoid when cancelling PeoplesHR

Cancelling a business service can feel overwhelming, and small oversights often cost money and create access delays.

Forgetting to export your data before access ends

The most costly mistake is failing to download your employee records before your subscription ends. Once your access expires, recovering your data becomes significantly harder and may require paying PeoplesHR a data retrieval fee. Always export your complete dataset to your own computer or secure cloud storage at least 7 days before your access ends. Request this export in writing so you have evidence that you asked.

Cancelling through the wrong platform

If you subscribed through the Apple App Store or Google Play, cancelling through PeoplesHR's website will not stop your charges. Your payment method is controlled by the app store, so you must cancel through Apple or Google. Conversely, if you subscribed directly through PeoplesHR's website, the app store cannot help you cancel. Verify your subscription source by checking your payment method and invoice before you begin the cancellation process.

Not keeping cancellation confirmation emails

Cancellation confirmation emails are your only proof that you requested cancellation. If PeoplesHR continues to charge you, disputes your refund, or claims you never cancelled, your confirmation email is your primary evidence. Save these emails in a dedicated folder and, if possible, take a screenshot. Do not rely on your memory of the cancellation conversation or assume verbal cancellations are processed automatically.

Cancelling without negotiating a better rate first

Before you cancel entirely, contact PeoplesHR's sales team and explain you are considering switching. Many providers offer discounted rates, extended trial periods, or plan downgrades to retain customers. If cost is your main concern, negotiating a lower monthly fee costs nothing and may be more efficient than migrating to a new system.

Pricing comparison: PeoplesHR versus common alternatives

If you are considering cancelling PeoplesHR, comparing costs and features with similar platforms helps you make an informed decision.

Before switching systems, calculate your true cost of migration, including data export time, new system setup, staff training, and any overlapping subscription periods. Tocancel recommends you request proposals from alternative vendors before you cancel PeoplesHR, so you can compare not just price but total implementation cost.

Checklist: steps to take before and after cancelling PeoplesHR

Use this checklist to ensure you complete every critical step safely.

Before you submit your cancellation request

• Confirm your subscription source (direct website, Apple App Store, or Google Play)
• Review your service contract or invoice to confirm notice period and refund eligibility
• Check your billing date and calculate any refund you may be owed
• Request an export of all employee records, leave data, and performance reviews from PeoplesHR
• Document integrations between PeoplesHR and other business systems (payroll, benefits, finance software)
• Notify your team of the cancellation date and transition plan
• Screenshot your current PeoplesHR setup for reference during migration

When you submit your cancellation

• Submit your cancellation request in writing via email, not verbally or through chat
• State your intended cancellation date clearly (end of month, specific date, etc.)
• Request written confirmation of your cancellation within 24 hours
• Request written confirmation of your access end date and refund eligibility
• Save all confirmation emails in a dedicated folder

After your cancellation is confirmed

• Return to your account settings 3 days later and verify renewal is still disabled
• Download all exported data files and store them securely offline
• Check your payment method records to confirm no charges appear after your access ends
• If you are owed a refund, monitor your bank account for the refund deposit within 14 days
• If no refund appears within 14 days, contact PeoplesHR in writing requesting refund status
• If PeoplesHR does not respond or refuses to refund you, lodge a complaint with CASE within 2 years

Contact information and escalation resources

Tocancel has helped thousands of consumers cancel unwanted services successfully and recover refunds they were owed. If you need to escalate a dispute with PeoplesHR or request formal assistance, use the following contact details and resources.

How to contact PeoplesHR for cancellation and support

PeoplesHR's registered address in Singapore is 7500A Beach Road, #11-320, The Plaza, Singapore 199591. You can reach their customer support team through the contact form on their website or by sending an email to their support inbox. When you contact them, reference your account number, subscription start date, and the reason for cancellation. Request written confirmation of your cancellation within 24 hours and ask them to specify your access end date and any refund amount you are entitled to receive.

Consumer protection resources in singapore

The Consumer Association of Singapore (CASE) handles complaints about unfair trading practices, misleading conduct, and service disputes. You can lodge a complaint at case.org.sg, call 6100 0315, or visit their office at 101 Cecil Street, #11-03, Tong Eng Building, Singapore 069534. There is no charge to file a complaint with CASE, and their mediation service is free. If a dispute is not resolved through CASE mediation, you can pursue the matter in the District Court for claims up to SGD 30,000.

The Infocomm Media Development Authority (IMDA) oversees telecommunications and digital services. If your dispute involves app store billing or digital payment processing, you may also contact IMDA at imda.gov.sg for guidance on your consumer rights.

Your next steps after reading this guide

Cancelling PeoplesHR is straightforward once you understand the process and your rights. Identify your subscription source immediately, export your data before your access ends, and keep all cancellation confirmations in writing. If PeoplesHR charges you incorrectly or refuses to stop billing, remember that the Consumer Protection (Fair Trading) Act protects you. Tocancel encourages you to take confident action now, because every day you delay is another day of unnecessary charges on your company's account. Visit tocancel.com for step-by-step cancellation guides for thousands of services, and remember: you have the right to cancel any subscription, and Tocancel is here to help you exercise that right.