Cancel Artgrid: Your Complete Guide

How to cancel Artgrid in singapore: your complete guide to stopping auto-renewal and claiming your rights

What is Artgrid and why creators subscribe

Artgrid is a subscription service built for filmmakers, content creators, and production teams who need high-quality stock video footage delivered instantly. You gain unlimited downloads under annual licence tiers, each designed to match different production scales, budgets, and technical requirements. Whether you edit social media content or work on broadcast projects, Artgrid serves creators at every skill level by offering HD, 4K, 8K, ProRes, DNxHR, and RAW video formats.

Who uses Artgrid and what you get

Independent creators, creative agencies, and production studios rely on Artgrid for immediate access to professional-grade footage. Your annual subscription includes unlimited downloads within your chosen plan's format and resolution limits. You keep full rights to download and use footage under the licence terms, which persist even after you cancel. This means your creative assets remain yours to use indefinitely after cancellation.

Pricing in singapore dollars

Artgrid offers annual-only subscriptions, with pricing converted to SGD for your convenience. All plans include unlimited downloads within their supported technical specifications.

Reasons you might cancel Artgrid

You may decide to end your subscription for several legitimate reasons, and understanding your situation helps you navigate cancellation with confidence and clarity.

When cancellation makes financial or creative sense

You might cancel if your project has wrapped and you no longer need active access to the library. Budget cuts, finding a cheaper alternative, or shifting to royalty-free footage sources are all valid reasons to reassess. Some creators cancel after auto-renewal surprises them with an unexpected annual charge. Others discover the footage library no longer serves their creative direction or workflow. Tocancel recognises that cancellation should be straightforward, not punitive, and you have the right to exit without pressure or hidden barriers.

Three key questions before you cancel

First, check whether you fall within any refund window or promotional trial period. Second, download all footage you need under the current licence before cancelling, since access ceases after your subscription ends. Third, keep records of your downloaded files and their licence terms to protect your future use rights. These steps ensure you retain legal ownership of creative assets you have already paid for.

Your consumer rights when cancelling Artgrid

Singapore's Consumer Protection (Fair Trading) Act protects you throughout the cancellation process and ensures Artgrid cannot hide unfair contract terms or refuse reasonable cancellation requests.

Your legal position under singapore consumer law

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service without penalty if the contract violates fairness standards. Artgrid cannot impose unreasonable barriers to cancellation, hide cancellation methods in settings menus, or charge punitive fees for exercising your cancellation right. If Artgrid auto-renews your subscription without explicit prior consent, or if you cannot find a clear cancellation path within two clicks, you may lodge a complaint with the Consumers Association of Singapore (CASE). Tocancel advises documenting all your cancellation attempts, including email confirmations and screenshots, as proof if you later need to dispute a charge.

What happens to your footage after cancellation

Your licence to use downloaded footage remains valid after your subscription ends. You retain the right to use, edit, and publish any videos you created with Artgrid footage during your subscription period. Artgrid cannot revoke access to files you have already downloaded or prevent you from using them in projects. This is a critical distinction: cancelling the subscription does not cancel your ownership of creative work you have already made.

How to cancel Artgrid by platform and payment method

Your cancellation method depends on where you bought your subscription, and Tocancel walks you through each route so you exit cleanly without confusion.

Cancelling via the Artgrid website (direct billing)

If you subscribed directly through artgrid.com and pay by credit card, follow these steps to cancel immediately.

1. Log in to your Artgrid account on the website.
2. Navigate to Account Settings or Billing.
3. Select Subscriptions or Current Plan.
4. Click Cancel Subscription or similar option.
5. Follow the on-screen prompts to confirm cancellation.
6. You will receive a confirmation email immediately.
   • Pro tip: Take a screenshot of the cancellation confirmation page as evidence of your cancellation date.

Your access ends at the end of your current billing cycle. You will not be charged for a renewal if you cancel before your renewal date arrives.

Cancelling an iOS (App store) subscription

If you subscribed via iPhone or iPad, Apple manages your billing and renewal, not Artgrid. You must cancel directly through your Apple ID settings, then notify Artgrid to finalise the process.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Artgrid in the list of active subscriptions.
5. Tap Cancel Subscription and confirm your choice.
6. Email Artgrid support with your account name and email address to notify them of the cancellation.
   • Pro tip: Keep the cancellation confirmation email from Apple as proof if any billing dispute arises later.

Warning: Cancelling in Settings stops auto-renewal but does not automatically notify Artgrid. Contact them separately to avoid confusion about your account status and ensure they deactivate your account on their system.

Cancelling a google play (Android) subscription

Android users subscribed through Google Play follow the same principle as Apple users: Google manages your billing, and you must cancel through Google Play first.

1. Open Google Play Store on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select Subscriptions.
4. Tap Artgrid from the list of active subscriptions.
5. Tap Cancel Subscription and confirm your choice.
6. Email Artgrid support to notify them of the cancellation with your account details.
   • Pro tip: Screenshot the Google Play cancellation confirmation for your records.

Google will stop charging you on your next renewal date. Artgrid must still deactivate your account on their system when you notify them.

Timeline and what happens after you cancel

Understanding the post-cancellation timeline helps you avoid unexpected charges and confirms your cancellation has taken effect.

Immediate and long-term effects of cancellation

Once you submit your cancellation request, your subscription moves to a "cancelled" status. You retain access to your account and downloaded footage until your current billing period expires. On the renewal date, Artgrid will not attempt to charge you if cancellation was successful. You will no longer see new footage added to your library after cancellation, but any content you downloaded before cancellation remains yours to use. Check your email 24 to 48 hours after cancellation to confirm Artgrid has acknowledged your request.

Claiming a refund if you are entitled

Artgrid does not advertise a standard refund period on their website. However, under Singapore consumer law, you may claim a refund if you cancel within a reasonable trial period (typically 14 days for online services) or if you can demonstrate unfair contract terms prevented you from cancelling earlier. If you were charged without your explicit consent, or if auto-renewal happened without a clear reminder, you have grounds to claim a refund. Contact Tocancel's guide for help drafting a formal refund request to Artgrid. If they refuse, escalate your complaint to the Consumers Association of Singapore (CASE), which has the power to investigate unfair billing practices and recover money on your behalf.

Common cancellation mistakes and how to avoid them

Many creators cancel only their payment method or app, believing that will stop the subscription. This often fails, and you end up charged or locked out of your account.

Mistakes that leave you still charged

Deleting the Artgrid app from your phone does not cancel your subscription-it merely removes the app from your device. Updating your payment method or removing a credit card does not cancel either; Artgrid will eventually request payment or flag your account as delinquent. Cancelling your account on the website but forgetting to notify Apple or Google (if you subscribed via their app store) means you will still be charged by Apple or Google, even though Artgrid no longer provides you access. The safest approach is to always follow the cancellation path for the platform where you originally purchased, then verify with Artgrid directly that your cancellation has been recorded.

Proof you will need if a dispute arises

Keep screenshots of your cancellation confirmation, the date you submitted the cancellation request, and any email confirmations from Artgrid or your payment provider. If Artgrid charges you after cancellation, you will need this evidence to file a chargeback with your bank or a complaint with CASE. Document the date, amount, and reason you were charged in case you need to escalate the dispute. Tocancel advises saving all communications with Artgrid support in a folder for future reference.

How to proceed if Artgrid refuses to cancel

If you have submitted a cancellation request and Artgrid refuses to process it or charges you after you cancelled, you have clear legal remedies.

Steps to take if cancellation is blocked

First, email Artgrid support with a formal written request to cancel, referencing your original cancellation request and the date. Include the full text: "I request immediate cancellation of my Artgrid subscription effective [today's date]. Please confirm within 48 hours that my account has been cancelled and that no further charges will be applied." Second, take a screenshot of this email and your sent folder as proof of your request. Third, if Artgrid does not respond within 5 business days, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. Provide CASE with all your cancellation attempts, payment receipts, and correspondence with Artgrid. CASE can compel Artgrid to cancel your account and refund unauthorised charges under consumer protection law.

Your escalation path to CASE

The Consumers Association of Singapore (CASE) is your statutory watchdog for unfair subscription practices. If Artgrid continues to charge you after you have formally requested cancellation, or if they hide the cancellation method in settings menus, you can file a complaint with CASE for free. CASE will investigate Artgrid's practices and can recover money directly to your account. You do not need a lawyer; CASE handles all communication on your behalf. Tocancel recommends filing a CASE complaint as your final step if Artgrid refuses to honour your cancellation within 14 days of your written request.

Your checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and documented properly.

Final summary: cancel Artgrid with confidence

Cancelling Artgrid is straightforward if you follow the correct platform-specific route and notify Artgrid directly. You have the legal right to cancel under Singapore's Consumer Protection (Fair Trading) Act, and Artgrid cannot block your cancellation or penalise you for leaving. Download your footage, document your cancellation, and verify on your renewal date that you were not charged. If Artgrid refuses to cancel or charges you after cancellation, escalate immediately to the Consumers Association of Singapore (CASE) for free enforcement of your rights.

Tocancel has guided thousands of Singapore consumers through subscription cancellations like this, and we understand the frustration of unexpected charges and confusing account settings. Your rights are clear, your path to cancellation is achievable, and Tocancel is here to support you every step of the way. If you encounter barriers during cancellation, return to this guide, document everything, and escalate to CASE. You deserve a subscription service that respects your decision to leave.

Contact Artgrid support: Visit the Artgrid help centre on their website for email contact details, or submit a support request directly through your account. Keep all responses for your records.