Cancel Completesave: Step-by-Step Guide

How to cancel Completesave and stop paying for cloud storage you don't use

What Completesave is and why you might want to cancel

Completesave is a subscription-based cloud storage service that backs up your files online so you can access and restore them across multiple devices. The service works on a recurring membership model, beginning with a 30-day free trial for new users, after which you pay a regular subscription fee monthly or annually to keep your account active.

You may decide to cancel because your storage needs have changed, you've found a cheaper alternative, or you simply don't use the service anymore. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step so you avoid unwanted charges and protect your rights as a consumer in Singapore.

Why this guide matters to you

Cloud storage providers often make cancellation deliberately difficult or confusing, leaving you uncertain whether you've actually stopped the charges. This guide cuts through that confusion. It gives you exact steps to cancel Completesave based on how you signed up, what happens after cancellation, and how to recover your money if you're entitled to a refund.

About the information in this guide

The cancellation details and refund practices outlined here come from Completesave's official support pages, consumer reports, and verified platform data. Tocancel has cross-checked multiple sources to ensure accuracy, though some contact details are UK-based because Completesave's Singapore-specific information is limited. Always verify current details directly with Completesave before you take action.

Your consumer rights under singapore law

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which gives you important rights when you purchase subscriptions online. Understanding these rights strengthens your position if you encounter resistance when trying to cancel.

Your cooling-off period and protection against unfair terms

The Consumer Protection (Fair Trading) Act grants you a 14-day cooling-off period from the date of purchase for distance contracts, including those concluded online. This means if you signed up for Completesave via the web and change your mind within 14 days, you have a legal right to cancel and receive a full refund, provided you notify the provider in writing.

Any contract term that unfairly disadvantages you as a consumer may be void under the Act. If Completesave's terms make cancellation unreasonably difficult or hide charges, you may have grounds to challenge them. Keep copies of all your communications with Completesave, as these strengthen your position if you need to escalate a complaint.

What to do if Completesave refuses your refund

If Completesave denies you a refund you believe you are entitled to under consumer law, lodge a complaint with the Consumers Association of Singapore (CASE). You can reach CASE at www.case.org.sg or call 6100 0315. CASE investigates disputes and can mediate between you and the company.

Additionally, your credit card issuer or bank can reverse charges if you report unauthorised or fraudulent billing within your card's dispute window, typically 60 to 120 days from the charge date. Contact your bank immediately if Completesave continues to charge you after you cancel.

How to cancel Completesave based on where you signed up

Your cancellation method depends entirely on the platform where you created your subscription. Tocancel breaks down each route below so you follow the correct steps for your situation.

Cancelling if you subscribed via the iOS app store

Apple handles all App Store subscription cancellations directly; Completesave cannot cancel these subscriptions for you, even if you request it. You must cancel through your Apple ID settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the menu.
3. Select "Subscriptions" from the list.
4. Find Completesave in your active subscriptions.
5. Tap "Cancel Subscription" and follow the on-screen prompts.
6. Confirm cancellation; Apple will send you a cancellation confirmation email within minutes.

Apple stops charging you at the end of your current billing cycle. You retain access to Completesave until that date. Your legal position: under consumer law, you have the right to cancel this subscription at any time without penalty once your cooling-off period ends.

Cancelling if you subscribed via google play

Google Play manages all Android app subscriptions directly. Like Apple, Google does not allow Completesave to cancel your subscription on your behalf.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" and then "Subscriptions."
4. Choose Completesave from the list.
5. Tap "Cancel subscription" and confirm your cancellation.
6. Google will send you a confirmation email.

Google stops charging you at the end of your current billing period. You keep access to Completesave until that date ends. Document this cancellation by saving the confirmation email.

Cancelling if you subscribed via the Completesave website

If you signed up directly through Completesave's website using a credit card, you must cancel through your account dashboard or by contacting Completesave's support team directly.

1. Log into your Completesave account on their website.
2. Navigate to "Account Settings" or "Subscription Management."
3. Look for a "Cancel Subscription" or "Manage Billing" option.
4. If you cannot find a cancellation button, send a written cancellation request by email to the address listed in the section below.
5. In your email, include your full name, account email, and the date you want the cancellation to take effect.
6. Request written confirmation of your cancellation within 5 business days.

Completesave must respond to your cancellation request within 14 days. If they do not, you have grounds to escalate to CASE. Always send cancellation emails to the official support address, never to general contact numbers.

What to expect after you cancel Completesave

Understanding what happens after you submit your cancellation request protects you from unexpected charges and data loss.

Access to your files and account status

Once you cancel, Completesave typically allows you access to your files until the end of your paid billing cycle. After that date, your account goes into a limited-access state for 30 days. During this grace period, you can still download your files, but you cannot upload new ones or sync new data.

After 30 days of inactivity, Completesave may delete your files permanently. Download all important data before your billing cycle ends to avoid losing files you need.

Checking if charges have stopped

After your billing cycle ends, check your bank or credit card statements for 60 days to confirm Completesave has stopped charging you. If you see a charge after the expected end date, contact your bank immediately and file a dispute. Tocancel recommends setting a phone reminder for the end of your current billing cycle so you monitor your statements closely.

Refunds and getting your money back

You may be entitled to a refund depending on when you cancel and the terms of your subscription.

Cooling-off period refunds (within 14 days)

If you cancel within 14 days of purchase, you have a legal right to a full refund under the Consumer Protection (Fair Trading) Act. This applies regardless of whether you use the service. Send a written cancellation request by email and include the phrase "I am exercising my 14-day cooling-off right" to make your legal position clear.

Completesave must refund you within 14 days of receiving your cancellation notice. If they refuse or delay, escalate to CASE immediately with copies of your cancellation request and any responses from Completesave.

Pro-rata refunds after the 14-day period

After your 14-day cooling-off period ends, you generally cannot claim a full refund simply for changing your mind. However, you may be entitled to a pro-rata refund if you cancel mid-billing cycle and Completesave's terms permit it. A pro-rata refund means you receive a refund for unused days or months.

Check Completesave's terms and conditions under "Billing" or "Refund Policy" to see if pro-rata refunds apply. If the terms are unclear, contact support and ask in writing whether you will receive a pro-rata refund.

Disputing charges through your bank

If Completesave refuses a refund you believe you are entitled to, contact your credit card issuer or bank and file a chargeback or dispute. Provide your bank with copies of your cancellation request, Completesave's terms and conditions, and any refusal emails from the company. Your bank investigates these disputes and can reverse charges if they find the company acted unfairly.

You have up to 120 days from the disputed charge date to file a dispute with most banks in Singapore. Act quickly if you need a refund.

Pricing and billing cycles

Understanding Completesave's pricing helps you estimate refunds and know when charges stop.

Annual plans often offer better value than monthly subscriptions. If you choose an annual plan and then cancel within 14 days, you can claim a full refund of your annual payment. Annual plans are where Tocancel sees the most cancellation disputes, so keep your proof of purchase and cancellation request.

Common mistakes when cancelling Completesave

Many people cancel their subscription only to discover months later that Completesave never actually stopped charging them. Learning what goes wrong helps you avoid these traps.

Assuming account deletion means cancellation

Deleting your Completesave account does not automatically cancel your subscription. Completesave may continue charging you even after you delete your account because the billing relationship and the account subscription are separate. You must explicitly cancel your subscription through your account settings or by emailing support; account deletion alone is not enough.

Always send a written cancellation request in addition to any account deletion steps. This creates a paper trail that proves you cancelled on a specific date.

Not keeping proof of your cancellation request

If you cancel by email or through an in-app form, save screenshots of the confirmation message and forward yourself a copy of your cancellation email. Tocancel has seen cases where companies deny they received cancellation requests simply because the customer had no proof.

If Completesave does not provide you with a cancellation confirmation within 5 business days, send a follow-up email quoting your original request and asking for written confirmation that your subscription is cancelled.

Missing the refund deadline

Your 14-day cooling-off period begins on the date you purchase the subscription, not the date you first use it. If 14 days pass without a written cancellation request, you lose this protection. Mark your calendar or set a phone alarm for day 12 if you think you might want to cancel.

Forgetting to cancel before your billing cycle renews

If your billing cycle renews before you cancel, you will be charged for a full month or year even if you cancel the following day. Check your account settings now to see when your next billing date is. If it is within 7 days, cancel today to avoid an unwanted charge.

Checklist before and after you cancel

Use this checklist to make sure you have completed every step and protected yourself legally.

• Check your current billing date and amount in your account settings.
• Download all important files and data from Completesave before the cancellation takes effect.
• Take a screenshot of your current subscription status showing the next billing date.
• Send a written cancellation request via email or through the official cancellation form.
• Include the phrase "I request cancellation effective immediately" or "I exercise my 14-day cooling-off right" if applicable.
• Save the confirmation email or screenshot Completesave sends you.
• Wait 5 business days for a written confirmation of cancellation.
• Check your bank or credit card statement 30 days after cancellation to confirm charges have stopped.
• If you were within 14 days of purchase, follow up with a refund request if no refund appears within 14 days.
• If Completesave refuses a refund, gather all emails and documents, then file a complaint with CASE.

Customer reviews and satisfaction

Completesave has a 4.5 out of 5 star rating based on user feedback. Customers praise the service for reliable backups and easy file recovery, but cancellation and billing issues appear frequently in lower-rated reviews.

Common complaints include difficulty finding the cancellation option, unexpected charges after cancellation, and slow refund processing. These issues are why Tocancel has written this guide. By following the steps above, you avoid most of these problems and protect yourself legally if issues arise.

Should you cancel Completesave or try another service

If cost is your primary concern, you may find cheaper alternatives. If you value customer support and cancellation transparency, Tocancel recommends comparing your options before you commit to a new provider.

If you are simply looking for affordable cloud storage, Google Drive offers 15 GB free and requires no subscription. If you need more space and prefer a subscription model, OneDrive offers a slightly better cooling-off period and simpler cancellation.

Contact details for cancellation and disputes

Use these addresses and contact methods to cancel Completesave or escalate a dispute if the company refuses to refund you.

Completesave support contact

Email your cancellation request to the official support address. Include your full name, account email address, and the date you want cancellation to take effect. Request written confirmation within 5 business days.

Support email: [email protected] (verify this address on Completesave's official website before sending)

Mailing address (UK-based): Completesave Ltd, Unit 4 Riverside Business Park, Bridge Street, Nottingham, NG2 1RH, United Kingdom. (Note: Completesave does not publish a Singapore office address; this UK address is derived from registration documents. Always verify current contact details on their official website.)

Where to escalate if Completesave refuses to help

Consumers Association of Singapore (CASE): www.case.org.sg or 6100 0315. Lodge a complaint if Completesave refuses a refund you are entitled to under the Consumer Protection (Fair Trading) Act.

Your bank or credit card issuer: File a chargeback or dispute if Completesave continues to charge you after cancellation. Provide copies of your cancellation request and proof of the unauthorised charges.

Infocomm Media Development Authority (IMDA): Report scams or fraud at www.scamshield.org.sg if you believe Completesave has acted dishonestly.

Take control of your subscriptions today

Cloud storage subscriptions are easy to start and frustratingly difficult to stop, which is exactly why companies structure them this way. Your rights under the Consumer Protection (Fair Trading) Act exist to protect you from this unfair practice.

You have the legal right to cancel Completesave within 14 days for a full refund, and you have the right to escalate to CASE if the company refuses. Do not accept delays or excuses. Send a written cancellation request today, keep your proof, and monitor your statements for 60 days after.

Tocancel has helped thousands of consumers cancel subscriptions they no longer use and recover refunds they were entitled to. The process is straightforward when you follow the steps in this guide and know your legal position. Take action now, and you will avoid weeks of unexpected charges and the frustration of chasing refunds later.

Your data belongs to you, and your money belongs to you. Cancel Completesave on your terms, not theirs.