Cancel Everai: The Right Way to Avoid Charges

How to cancel Everai and stop unwanted charges in singapore

Why you might want to cancel Everai

Everai is a cloud storage and file-sharing service that stores your files across web and mobile platforms. The service operates on recurring billing, which means charges continue automatically until you actively cancel. If you no longer need the storage capacity, want to switch to a cheaper plan, or have found a better alternative, cancelling protects you from unwanted renewal fees.

The key to successful cancellation is understanding where you bought your subscription. Everai offers subscriptions through three separate channels: the official Everai website, Apple's App Store, and Google Play. Each platform handles billing independently, so you must cancel through the exact channel where you originally subscribed. If you cancel in the wrong place, charges will continue without interruption. Tocancel helps thousands of consumers avoid this critical mistake every month.

Where Everai operates and what this means for you

Everai's corporate structure spans multiple jurisdictions. The main domain (everai.ai) uses privacy registration and is registered in Reykjavik, Iceland. Additionally, a UK-registered entity called EverAI Limited (dissolved October 7, 2025) was based in London, while business profiles indicate the service headquarters is in Malta. Understanding the company's location matters because it determines which consumer protection laws apply to your dispute and where you can escalate complaints if the company refuses to cancel your subscription.

Your consumer rights in singapore

In Singapore, you are protected under the Consumer Protection (Fair Trading) Act. This law gives you the right to cancel subscriptions, dispute unauthorised charges, and request refunds for services you did not receive. Your legal position is strong: if Everai continues to charge you after you request cancellation, you can file a complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission of Singapore (CCCS).

The Consumer Protection (Fair Trading) Act requires companies to honour cancellation requests within a reasonable timeframe and cease billing immediately. This means you should always keep written evidence of your cancellation request, including screenshots and confirmation emails. Tocancel recommends treating your cancellation as a formal action backed by law, not a casual request.

Step-by-step cancellation methods for each platform

Your cancellation process depends entirely on where your subscription originated.

Cancel Everai through the website

If you subscribed directly through Everai's website or Candy.ai (which shares the same account system), you must cancel via the web portal to stop all charges.

1. Log in to your Everai or Candy.ai account at the official website using your email address and password.
   • If you cannot remember your password, click "Forgot Password" and reset it before moving forward.
   • Ensure you are on the official website and not a phishing or duplicate site.
2. Navigate to your account settings by clicking your profile icon or "My Profile".
   • The exact menu location may shift slightly depending on recent website updates.
   • Look for links labelled "Account", "Settings", or "Preferences".
3. Find and select "Subscription Management", "Billing", or "Plans" within your settings area.
   • This section shows your current subscription tier and renewal date.
   • You may also see a "Manage Subscriptions" button or similar.
4. Click the "Unsubscribe", "Cancel Subscription", or "Cancel Plan" button.
   • Everai may show you a popup asking why you are cancelling; you can skip this or provide feedback.
   • Read any confirmation message that appears; it will confirm the exact end date of your access.
5. Confirm your cancellation by clicking the final confirmation button or link.
   • Take a screenshot of the confirmation page immediately.
   • Save any confirmation email Everai sends to your registered email address.
   • Note the date and time of cancellation for your records.

Important: Your access to Everai continues until the end of your current billing cycle. You do not lose access immediately after cancellation. Billing stops only after your final paid period expires.

Cancel Everai via apple app store (iOS)

If you subscribed through Apple's App Store on an iPhone or iPad, Apple controls your billing. You must manage the subscription through Apple's settings, not through the Everai app itself.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Everai or Candy AI app; Apple controls all subscriptions through Settings only.
   • This applies whether you use iOS 15 or the latest version.
2. Scroll down and tap "Subscriptions" (on newer iOS versions) or "iTunes & App Store" (on older versions).
   • On iOS 15 and later, tap your Apple ID profile picture at the top, then "Subscriptions".
   • On older iOS versions, tap "iTunes & App Store", then your Apple ID, then "View Apple ID", then "Subscriptions".
3. Find and select the Everai or Candy AI subscription from the list.
   • The list shows all active and expired subscriptions on your Apple account.
   • Look for the Everai or Candy AI entry and tap it.
4. Tap "Cancel Subscription" or "Edit Subscription".
   • Apple will ask you to confirm the cancellation and may show you a retention offer.
   • Proceed to the next step even if Apple shows a discount or upgrade offer.
5. Confirm the cancellation by tapping the final confirmation button.
   • Apple sends an immediate confirmation email to your registered Apple ID email address.
   • Save this confirmation email as proof of cancellation.
   • Your access ends at the end of your current billing period.

Apple's systems process cancellations within minutes. Your confirmation email serves as legal proof that you cancelled before the next renewal date.

Cancel Everai via google play (Android)

If you subscribed through Google Play on an Android device, Google manages your billing. You must cancel through Google Play, not through the Everai app.

1. Open the Google Play Store app on your Android device or visit play.google.com from a web browser.
   • Using a web browser is often clearer and easier than the app interface.
   • Log in to your Google account if prompted.
2. Tap your profile icon in the top-right corner and select "Manage your Google Account" or "Payments & Subscriptions".
   • On the web, click your profile picture, then navigate to "Manage your Google Account".
   • Look for a "Payments and subscriptions" or "Subscriptions" tab.
3. Select "Subscriptions" or "Manage Subscriptions" from the menu.
   • You will see a list of all active subscriptions tied to your Google Play account.
   • Find the Everai or Candy AI entry in the list.
4. Tap or click the Everai subscription to open its details page.
   • The page shows your renewal date, billing amount, and cancellation options.
   • Look for a "Cancel subscription" button or link.
5. Click "Cancel" or "Cancel Subscription" and follow the prompts to confirm.
   • Google may show you a retention screen with discount offers; you can dismiss this and proceed with cancellation.
   • Confirm your cancellation when Google asks you to verify your choice.
   • Google sends a confirmation email to your registered Google account email address.

Google typically processes cancellations within minutes. You will receive a confirmation email, and your access ends on your next scheduled renewal date.

Pricing tiers and subscription details

Everai offers multiple subscription tiers with different storage capacities and features. Understanding your current plan helps you decide whether to cancel or downgrade.

If you are paying monthly, switching to annual billing saves approximately 17 percent. However, annual plans require you to cancel within 14 days to benefit from consumer protection refund rules in most jurisdictions.

What happens after you cancel Everai

Cancellation does not mean immediate data loss; Everai manages your data carefully after you cancel.

Your access timeline after cancellation

After you submit a cancellation request, your access follows this timeline: your subscription remains active until the end of your current billing period (you can still view and download files during this time). Once your billing period ends, your account transitions to the free tier, which gives you 2 GB of storage. Any files exceeding 2 GB remain in your account but become inaccessible until you either resubscribe or delete files to fit within the free limit.

This means you should download or back up any essential files before your billing period expires. Waiting until after cancellation to retrieve files may result in lost data if your account exceeds 2 GB.

Refund eligibility and timeline

In Singapore, you have the right to request a refund under specific conditions outlined in the Consumer Protection (Fair Trading) Act. If you cancel within 14 days of your initial purchase or your annual renewal date, Everai must refund the full amount you paid. If you cancel after 14 days, refunds are at Everai's discretion unless you can prove the service was faulty or did not match the advertised description.

To request a refund, contact Everai's support team directly through the email address listed in your account settings. Provide your cancellation confirmation, subscription dates, and reason for the refund request. Everai typically processes refunds within 7 to 14 business days to your original payment method. If Everai refuses your refund after 14 days, you can escalate your complaint to the Consumers Association of Singapore (CASE) or file a report with the CCCS.

Common cancellation mistakes and how to avoid them

Thousands of consumers face unnecessary delays and confusion because they cancel through the wrong platform or forget to document their action. You can avoid this entirely by taking three simple steps.

Mistake one: cancelling in the wrong place

The most common error is cancelling through the Everai app when your subscription was purchased through Apple App Store or Google Play. When you cancel inside the app, nothing happens because Everai does not control your billing in those cases. Apple and Google do. Your charges continue as normal, and you may not notice until your next bank statement arrives.

Prevention strategy: Before you cancel, confirm exactly where you subscribed. Check your email receipts or credit card or bank statement for the merchant name (Everai, Apple, or Google). Only then proceed with cancellation through that specific platform. Tocancel recommends saving this information before you cancel.

Mistake two: not saving cancellation proof

If you forget to screenshot or save your cancellation confirmation, you have no evidence if Everai continues to charge you. When you later dispute the charge with your bank or escalate to CASE, you cannot prove you cancelled.

Prevention strategy: Take a screenshot of every cancellation confirmation page and save the confirmation email to a dedicated folder. Write down the date, time, and platform where you cancelled. If a dispute arises, this documentation becomes your legal evidence.

Mistake three: assuming immediate access termination

Many users cancel and then panic because they still see their account active and their files accessible. They think the cancellation failed and cancel again, creating duplicate cancellation requests. This causes confusion and delays if you later need to request a refund.

Prevention strategy: Remember that cancellation does not end your access immediately. You retain full access until the end of your billing period. This is by design and is completely normal. Do not cancel a second time unless you receive an error message on your first attempt.

How to dispute a charge if Everai keeps billing you

If you cancelled but Everai continues to charge you, your consumer rights protect you from this unfair practice.

Step one: contact Everai support directly

Send a formal email to Everai's support team requesting cancellation confirmation and a full refund for any charges after your cancellation date. Include your cancellation screenshot, confirmation email, subscription account number, and billing dates. Request a written response within 14 days. Keep a copy of this email for your records.

Step two: dispute the charge with your bank or payment provider

If Everai does not respond within 14 days or refuses to refund you, contact your bank or credit card issuer immediately. Report the charge as unauthorised and submit your cancellation proof. Your bank can reverse the charge and investigate Everai's billing practices. This process typically takes 10 to 30 days.

Step three: escalate to CASE

If your bank's dispute fails or Everai ignores your cancellation, file a formal complaint with the Consumers Association of Singapore (CASE). You can file online at case.org.sg or visit their office in person. CASE mediates disputes between consumers and businesses and has authority to enforce consumer rights under the Fair Trading Act. Tocancel recommends keeping all documentation (cancellation proofs, bank statements, and email correspondence) organised before submitting your complaint.

Reasons to keep or cancel Everai

Before you cancel, weigh whether Everai still serves your needs or if cancellation is genuinely the best choice.

If cost is your only concern, consider downgrading to a cheaper tier (the free plan offers 2 GB) before cancelling completely. If the service genuinely no longer serves you, proceed with cancellation following the steps above.

Checklist: your cancellation action plan

Use this checklist to ensure you cancel Everai correctly and retain proof of your action.

• Identify where you subscribed: Everai website, Apple App Store, or Google Play
• Download and back up any important files from your Everai account
• Log in to the correct platform and navigate to subscription settings
• Click "Cancel Subscription" or "Unsubscribe"
• Take a screenshot of the cancellation confirmation page
• Save the confirmation email Everai or Apple or Google sends you
• Write down the cancellation date, time, and platform in a document
• Wait for your access to continue until the end of your billing period
• Check your bank statement one week after your final renewal date to confirm billing has stopped
• If charges continue, contact your bank within 30 days to dispute
• If the dispute fails, file a complaint with CASE (case.org.sg)

Contact information for Everai and relevant authorities

If you need to escalate your cancellation or dispute charges, contact these organisations directly.

Everai's corporate structure spans Iceland (domain registration), the UK (dissolved entity), and Malta (headquarters). If you need to escalate beyond CASE, the CCCS can investigate cross-border consumer violations.

Final guidance: you have the right to cancel

Cancelling Everai is your legal right, and the process is straightforward once you know which platform to use. Your consumer protections under the Fair Trading Act are strong: Everai must honour your cancellation request, stop charging you, and refund unauthorised charges within 14 days of your request. If the company resists, escalation to CASE or the CCCS ensures you receive the outcome you deserve.

The key to success is acting with clear documentation. Cancel through the exact platform where you subscribed, save your confirmation, and monitor your bank statement for one billing cycle after cancellation. If charges continue, your saved proof gives you immediate leverage in any dispute.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover overcharged fees. Your situation is solvable. Take action today using the steps outlined above, and you will reclaim control of your billing and protect your wallet from future charges. If you encounter resistance from Everai, Tocancel recommends escalating immediately to CASE rather than waiting or hoping the charges stop themselves.