Cancel Balance: The Right Way

How to cancel Balance and stop recurring meditation app charges

Understanding Balance and why cancellation matters

Balance is a guided meditation and sleep app available on iOS, Android, and web platforms. It offers personalised programs, multi-week courses, and premium sleep content designed to support your mental wellness journey. However, subscriptions change hands, priorities shift, and sometimes an app no longer fits your life or budget-and that's completely normal.

Your right to cancel is straightforward: you own the decision to stop paying. At Tocancel, we help thousands of consumers across Singapore navigate subscription cancellations with confidence and clarity. This guide walks you through Balance cancellation step by step, explains your legal protections, and shows you how to recover control of your spending.

Common reasons to cancel Balance

You might cancel because you've completed your meditation goals, prefer a different app, the subscription no longer fits your budget, or you're not engaging with the content regularly. None of these reasons require justification-your subscription, your choice. The moment you decide to cancel, you have the right to do so without pressure or penalty beyond your current billing cycle.

Why this guide exists

Many subscription apps make cancellation deliberately hard to find, hoping you'll forget or give up. Tocancel exists to reverse that power imbalance. You'll find exact steps, your consumer rights in Singapore, and what to do if Balance makes cancellation difficult. The knowledge you gain here puts you in control.

Your consumer rights when cancelling Balance

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscriptions. Understanding these rights makes you a confident, informed consumer.

What singapore law guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription without penalty or justification, provided you act within a reasonable timeframe or before your renewal date. Your legal position is clear: once you submit a cancellation request through the correct channel, Balance cannot charge you again after your current billing period ends.

If Balance continues to charge you after cancellation, that's a breach of contract and consumer protection law. The Competition and Consumer Commission of Singapore (CCCS) is the authority that enforces these protections. If Balance refuses to honour your cancellation, you can lodge a complaint with the CCCS at www.cccs.gov.sg.

Your right to refunds

If you cancel within 14 days of purchase (a common statutory cooling-off period), you may be entitled to a refund of your full payment, depending on how you purchased. If you bought through Apple App Store or Google Play, Apple and Google's refund policies may apply instead. Tocancel recommends checking your purchase date immediately-if it's within 14 days, request a refund in addition to cancelling your subscription.

For annual or lifetime plans purchased recently, refund eligibility is stronger; for monthly subscriptions cancelled mid-cycle, refunds are less common but always worth requesting if you have a legitimate reason (technical fault, misleading description, etc.).

Balance pricing and subscription plans in singapore

Before you cancel, understand what you're paying for and whether a refund is realistic based on your plan type and purchase date.

Current Balance subscription costs

Understanding your plan and cancellation timeline

Monthly plans at S$17.98 are the most flexible-you can cancel anytime, and charges stop at the end of your current billing cycle. Annual plans lock you in for 12 months at S$73.98, but you still have the right to cancel; however, refunds for unused months are not guaranteed unless you fall within your cooling-off period or have a legal claim (defect, breach, etc.).

Lifetime plans are one-time purchases and cannot be "cancelled" in the traditional sense because there is no recurring charge. However, if you purchased a lifetime plan within 14 days and want your money back, Tocancel advises requesting a refund immediately, citing the statutory cooling-off period.

Your cancellation timeline depends on your plan: monthly subscribers should act whenever they decide to stop; annual subscribers should cancel before auto-renewal to avoid being charged for another year; lifetime purchases have no cancellation deadline because there are no future charges.

How to cancel Balance on iPhone or iPad

If you subscribed through Apple's App Store, you cancel directly in your device settings; the app itself does not control your subscription.

1. Open the Settings app on your iPhone or iPad.
   • Scroll to the top and tap your name (your Apple ID).
2. Select Subscriptions from the menu.
   • You'll see a complete list of all active and expired app subscriptions.
3. Tap Balance from the subscription list.
   • Review your plan, renewal date, and current price before proceeding.
4. Select Cancel subscription at the bottom of the screen.
   • Apple will ask you to confirm; you may also see retention offers from Balance.
5. Confirm your cancellation and note the final renewal date Apple shows.
   • You'll receive an email confirmation from Apple within minutes.

Save that email-it's your proof of cancellation. You can cancel anytime during your billing cycle, and Balance will stop charging on your next scheduled renewal date. If you're refund-eligible (within 14 days), contact Apple Support directly at support.apple.com/contact and reference your cancellation date.

How to cancel Balance on android devices

Android users who subscribed through Google Play Store cancel via the Google Play app or website; the Balance app itself has no cancellation button.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions, then Subscriptions.
   • You'll see all active subscriptions tied to your Google account.
3. Tap Balance from the list.
   • Review your plan details, price, and next billing date.
4. Tap Cancel subscription.
   • Google will show you the final date you'll have access and ask why you're cancelling (feedback, not required).
5. Confirm the cancellation.
   • Google will send you a confirmation email immediately.

Your access continues until your current billing cycle ends, and Balance cannot charge you after that date. Keep your confirmation email as proof. If you want a refund and purchased within 14 days, contact Google Play Support at support.google.com/googleplay and provide your cancellation date and reason.

How to cancel Balance through the web portal

If you purchased a web subscription directly through Balance's website (paid via Stripe), you cancel through your account settings on their platform.

1. Visit the Balance website and log in to your account.
   • Use the same email and password you created at signup.
2. Navigate to Account Settings or Subscription Management.
   • This is typically found in a menu under your profile or in footer links.
3. Locate your active subscription and select Cancel or Manage subscription.
   • Balance may offer retention discounts; you are under no obligation to accept them.
4. Confirm your cancellation.
   • Balance should display your final billing date and send a confirmation email.
5. Save your confirmation email and screenshot your account settings showing "cancelled" status.
   • This proof is essential if disputes arise later.

Direct web cancellations are often the clearest because you control the entire process. Your cancellation takes effect immediately, and Stripe (Balance's payment processor) will not charge your card on the next scheduled date.

What happens after you cancel Balance

Cancellation feels final, but there are practical steps you should take to protect yourself and confirm the action stuck.

Verify your cancellation immediately

Within one hour of cancelling, return to your subscription settings (Apple, Google Play, or Balance web portal) and confirm that Balance no longer appears as an active subscription. If it still shows as active, cancel again and contact the platform's support team. This verification step prevents accidental re-charges.

Monitor your next billing date

Check your bank or credit card statement on the date Balance was set to renew. If you were charged after cancellation, that's a billing error or breach of contract. Contact Balance's support team immediately and provide your cancellation proof (the email confirmation). If Balance refuses to refund, escalate to the CCCS or dispute the charge with your bank.

Check your email for confirmation

Apple, Google, and Balance will send cancellation confirmations. File these emails in a folder labelled "Subscriptions" so you can retrieve them if needed. Some disputes take weeks to resolve, and your email is your strongest evidence.

Refund eligibility and how to request one

Refunds for subscription cancellations are possible but not automatic. Your eligibility depends on your plan, purchase date, and reason for cancellation.

When you're likely to get a refund

You have a strong case for a refund if you cancel within 14 days of purchase (cooling-off period under Singapore consumer law), if Balance has a technical fault or failed to deliver content you paid for, or if the service description was misleading. You have a weaker case if you cancel mid-month after using the service for weeks, or if you're simply changing your mind outside the cooling-off window.

How to request a refund

Contact Balance's support team directly through their app or website and state your reason clearly: "I cancelled my subscription on [date] and request a refund under Singapore's Consumer Protection Act, citing the cooling-off period" (if within 14 days) or "request a refund due to [technical issue / misleading description]." Allow 5-10 business days for a response.

If Balance refuses, contact the platform where you paid (Apple Support or Google Play Support) and request a refund there. If the platform also refuses and you believe Balance has broken the law, lodge a complaint with the CCCS. Include your cancellation proof, payment receipt, and explanation of why you believe you're owed a refund.

Common mistakes when cancelling Balance

Many people think uninstalling an app cancels the subscription-it doesn't. This section highlights traps that cost consumers money and how to avoid them.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting Balance from your phone does nothing to stop recurring charges. The subscription lives with Apple, Google, or Balance's web portal, not on your device. Thousands of consumers make this error every year and wake up months later to discover they've been charged repeatedly. Always cancel through the platform where you signed up, then uninstall if you wish.

Mistake 2: missing your annual renewal date

If you're on a yearly plan and forget to cancel before auto-renewal, you'll be locked into another S$73.98 charge. Set a phone reminder for one week before your renewal date. Tocancel recommends adding it to your calendar now: open your renewal date email and create a recurring calendar alert titled "Cancel Balance-deadline today."

Mistake 3: cancelling without saving proof

If you don't keep your cancellation confirmation email or screenshot, you have no evidence if Balance charges you again. Save every confirmation message, even if it seems redundant. If a dispute arises, that email is your only leverage against Balance or your bank.

Mistake 4: ignoring refund eligibility windows

The 14-day cooling-off period starts from your purchase date, not from the date you first use the app. If you bought Balance three weeks ago and are just now requesting a refund, you've missed that window. Check your purchase receipt immediately and act fast if you're within 14 days.

How tocancel helps with subscription cancellations

Cancelling Balance yourself is straightforward if you follow the steps in this guide. However, if Balance refuses to honour your cancellation, charges you after cancellation, or denies a legitimate refund, Tocancel can advise your next steps and help you prepare a complaint to the CCCS.

Tocancel also maintains updated cancellation guides for hundreds of services, so if you're managing multiple subscriptions, you can find consistent, tested instructions in one place. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take control of their spending. Whether you're cancelling Balance or another service, Tocancel puts your rights first and your budget back in your hands.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and protected.

Contact information for escalation

If Balance fails to honour your cancellation or refuses a legitimate refund, use these contacts to escalate your complaint.

Balance support

The Mind Company (Balance's parent organisation) lists a mailing address for legal and consumer inquiries. Contact them with a formal cancellation dispute, including your cancellation date, proof, and refund request. Allow 14 days for a response.

Consumer enforcement in singapore

The Competition and Consumer Commission of Singapore (CCCS) enforces the Consumer Protection (Fair Trading) Act. If Balance ignores your cancellation or refund request, lodge a complaint at www.cccs.gov.sg. Provide your cancellation proof, payment evidence, and a clear description of the breach. The CCCS takes these complaints seriously and can compel Balance to comply with consumer law.

Your payment processor

If Balance continues charging you after cancellation, contact your bank or credit card provider and dispute the unauthorised charges. Provide your cancellation email as evidence. Your bank can reverse fraudulent charges and may suspend Balance's access to payment processing, which often motivates quick resolution.

Cancelling Balance puts you back in control of your spending and your time. Follow the platform-specific steps in this guide, save your proof, and monitor your next billing date. If difficulties arise, Tocancel's rights-focused approach and the resources above ensure you have every tool to succeed. Tocancel is here to empower you-your subscription, your choice, always.