Cancel Borrowell: The Right Way

How to cancel Borrowell and protect your credit in singapore

Why you might cancel Borrowell

Borrowell is a Canadian financial technology platform that gives you free access to your credit score, personalised financial recommendations, and optional paid services like credit-building programs or rent-reporting features. You can access Borrowell entirely online through your mobile app or web browser from Singapore.

You might decide to cancel because you found a better credit-monitoring tool, the paid add-ons no longer serve your needs, unexpected recurring charges appeared on your statement, or you simply want to close an account you no longer use. Your reason for leaving is valid regardless, and Tocancel is here to walk you through the cancellation process step by step.

How borrowell's service structure works

Borrowell operates on two separate tiers. The free tier provides you with access to your credit score and general financial tips at no charge. The paid tier adds credit-builder programs or rent-reporting services that charge you on a recurring basis, either monthly or annually depending on your chosen plan.

This separation is critical: your Borrowell account and your paid subscriptions operate on two entirely different systems. Deleting your account does not automatically cancel your paid subscriptions, and cancelling a subscription does not delete your account. You must handle each separately to stop all charges and remove access completely.

Common reasons to cancel

Your credit score may have improved enough that you no longer need monitoring services. You might have discovered that Borrowell's rent-reporting feature did not deliver the score improvement you expected. Unexpected recurring charges on your billing statement may have prompted your decision. You may also be migrating to a competitor or simply want to reduce the number of apps and subscriptions you manage.

Your consumer rights when cancelling in singapore

Singapore's consumer protection laws give you specific rights when you cancel digital subscriptions, and understanding these rights empowers you to act confidently.

What the consumer protection (Fair trading) act means for you

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services, including digital subscriptions like Borrowell's paid plans. The law requires Borrowell to provide you with accurate information about pricing, billing frequency, and cancellation terms before you subscribe. Once you sign up, you have the right to cancel within 14 calendar days without giving a reason, provided Borrowell has clearly disclosed this cooling-off period in writing before you completed your purchase.

Your legal position is straightforward: if Borrowell charged you without clear prior notice of their billing terms, you have grounds to dispute the charge. However, if you have already used the paid service substantially before cancelling, Borrowell may charge you for the time you consumed. Keep all receipts, confirmation emails, billing statements, and screenshots as evidence if you ever need to dispute a charge or escalate a complaint.

When to escalate a complaint and who enforces your rights

If Borrowell charges you after you cancel, refuses to stop recurring payments, or fails to honour a money-back guarantee they advertised, you have grounds to escalate your complaint. First, contact Borrowell support directly with screenshots of your cancellation request and billing evidence. Document the exact date and time you cancelled, and request written confirmation of the cancellation.

If Borrowell does not respond within 14 days or refuses your refund claim, file a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE can mediate disputes between you and Borrowell and pressure them to refund you if the law is on your side. Write down the date you cancelled, the method you used, and the names of any support staff who assisted you. These details become invaluable if you need to prove you acted quickly and in good faith.

How to cancel your Borrowell paid subscription

The most important step is cancelling any active paid subscriptions before you deactivate or delete your account, because closing your account does not automatically stop recurring payments.

Cancel your paid subscription through borrowell's app or website

Follow these steps to cancel your paid plan directly through Borrowell:

1. Log in to your Borrowell account using your email and password.
2. Navigate to your account settings or subscription management section (usually found under "My Subscriptions" or "Billing").
3. Locate the active paid plan you want to cancel, and select the "Cancel Subscription" or "End Plan" button.
4. Borrowell will ask you to confirm your cancellation and may offer a discount or incentive to stay. Decline any offers and confirm you want to cancel.
5. Take a screenshot of the cancellation confirmation screen showing the date and time of your cancellation request.
6. Check your email within 24 hours for a cancellation confirmation message from Borrowell. If you do not receive one, contact their support team immediately with your screenshot as proof.

Cancel a subscription paid through apple or google play

If you subscribed to a Borrowell paid plan through Apple's App Store or Google Play, you must cancel the subscription through those platforms, not directly through Borrowell's app. This is because Apple and Google handle the billing, not Borrowell.

• Apple App Store: Open the App Store, tap your profile icon, select "Subscriptions," find Borrowell, and tap "Cancel Subscription."
• Google Play Store: Open Google Play, tap your profile icon, select "Payments and subscriptions," choose "Subscriptions," find Borrowell, and tap "Cancel subscription."

Take screenshots of the cancellation confirmation on both platforms. You will receive a confirmation email from Apple or Google confirming the cancellation. If your next billing date has already passed and you were charged, contact Apple or Google support to request a refund.

How to delete your Borrowell account

Once you have cancelled all paid subscriptions, you can delete your account to completely remove your access and data from Borrowell's system.

Delete your account through the Borrowell platform

Follow these steps to permanently delete your Borrowell account:

1. Log in to your Borrowell account.
2. Go to your account settings, usually found by clicking your profile icon or tapping the menu in the app.
3. Look for an option labeled "Delete Account," "Close Account," or "Deactivate Account."
4. Borrowell will ask you to confirm your identity and may request your reason for leaving. You are not required to provide a reason, but doing so helps Borrowell improve their service.
5. Click or tap the "Delete" button to confirm. Borrowell will send you a confirmation email to verify the deletion.
6. Your account will be deleted within 30 days. During this period, you can still log in and reverse the deletion if you change your mind.

Contact Borrowell directly if you cannot delete your account online

If you cannot find the delete option in your settings or encounter an error, contact Borrowell's support team directly. Email their Privacy Office at the address provided in their Privacy Centre, and request account deletion. Include your full name, email address associated with your account, and a clear statement: "I request the permanent deletion of my Borrowell account." Request written confirmation of the deletion within 30 days.

Refunds and what to expect after cancellation

Understanding the refund timeline and your financial obligations helps you avoid surprises after you cancel.

When Borrowell will refund you

If you cancelled your paid subscription within 14 days of purchase and have not used the service substantially, Borrowell should refund your payment in full. Substantial use is defined differently by each company, but it generally means you have accessed the service multiple times or derived significant value from it. If Borrowell claims you used the service substantially and refuses to refund you, and you believe this claim is false, escalate to CASE.

If you cancelled after the 14-day cooling-off period, Borrowell will honour your cancellation request, but you will not receive a refund for the current billing period. For example, if you paid for a monthly plan and cancelled on day 20 of a 30-day cycle, you will lose the remaining 10 days of access. Your next billing date will be cancelled, and you will not be charged again.

Check your bank statement after cancellation

After you cancel, monitor your bank statement closely for the next 60 days to confirm that Borrowell has stopped charging you. Sometimes billing systems take 2-3 billing cycles to update, and errors can occur. If you see a charge after your cancellation date, contact Borrowell immediately and provide your cancellation confirmation. If they refuse to refund the erroneous charge, dispute it with your bank and file a complaint with CASE.

Your credit profile after account deletion

Deleting your Borrowell account does not affect your actual credit score or credit history. Your credit score is maintained by credit bureaus in Singapore (such as Credit Bureau Singapore), not by Borrowell. Borrowell only displays your score; they do not own it. Once you delete your account, you simply lose access to viewing your score through their platform, but your actual credit history remains untouched.

Pricing and paid features you may cancel

Understanding what you are paying for helps you make an informed cancellation decision.

Common mistakes to avoid when cancelling

Cancelling can feel stressful, especially if unexpected charges prompted your decision, but avoiding these errors protects your rights and ensures you are not charged again.

Mistake one: deleting your account without cancelling your paid subscription

This is the most common and costly mistake. If you delete your account without cancelling your paid plan first, Borrowell may continue to charge you because their subscription system operates independently. You will have no way to cancel the recurring payment because you no longer have access to your account. Before you delete anything, cancel every active paid subscription and wait for a confirmation email from Borrowell.

Mistake two: assuming your bank will stop the charges automatically

Your bank does not know that you cancelled with Borrowell. You must cancel directly with Borrowell, not rely on your bank to notice and reject future charges. If you allow charges to continue and then contact your bank weeks later, your bank may view the charges as authorised by you because you were using the service. Cancel immediately through Borrowell, then monitor your statement for 60 days.

Mistake three: not requesting written confirmation of your cancellation

A screenshot of your cancellation request is useful, but an email confirmation from Borrowell is stronger evidence. Always request written confirmation and keep it indefinitely. If Borrowell charges you after you cancel and claims they have no record of your cancellation request, your email confirmation is proof that you acted in good faith. Without it, disputes become much harder to win.

Mistake four: cancelling through your payment method instead of Borrowell

You might think that blocking Borrowell from your credit card or cancelling the payment method is the same as cancelling your subscription. It is not. Borrowell will attempt to charge you repeatedly, incur failed payment fees, and may report you to debt collectors. Cancel directly with Borrowell through their website or app, not through your bank.

After you cancel: what happens next

Cancellation is stressful, but you have taken control of your account, and the hardest part is behind you.

Timeline of what to expect

On the day you cancel: Borrowell should immediately send you a confirmation email. If you do not receive one within 24 hours, contact their support team with your screenshot. Within 7 days: Your account access will be revoked, and you will no longer be able to log in. Within 30 days: Your account will be deleted if you requested deletion. Within 60 days: All charges should have stopped. Check your bank statement to confirm.

If Borrowell contacts you after cancellation

Borrowell may email you with special offers or reactivation incentives. You can safely ignore these emails or unsubscribe from their marketing list. They have no legal right to reactivate your account or restart charges without your explicit new consent. If they do restart charges without your permission, dispute the charge with your bank and file a complaint with CASE immediately.

Monitor your credit report independently

After you delete your Borrowell account, you can still access your credit report and score through Singapore's official credit bureau (Credit Bureau Singapore) or through your bank's mobile app. Many Singapore banks offer free credit score monitoring, so you do not need to pay Borrowell for this service. Check your credit report annually to catch errors or fraudulent accounts early.

Your cancellation checklist

Use this checklist to ensure you complete every step correctly and protect yourself from future charges.

How tocancel helps you cancel with confidence

Cancelling a subscription should not require a legal degree or hours of research. Tocancel simplifies the process by breaking it down into clear, actionable steps, and providing the legal language and consumer authority contacts you need if a company refuses your cancellation request. Whether you are cancelling Borrowell, a streaming service, or any other subscription, Tocancel's guides empower you to take back control.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover erroneous charges, and understand their consumer rights across Singapore. If Borrowell resists your cancellation or continues charging you after you have cancelled, Tocancel can point you toward CASE and help you build a complaint file with the evidence you need to win. Visit Tocancel whenever you need to cancel anything, because your rights matter and your money is yours to control.

Borrowell's cancellation address and contact information

If you need to contact Borrowell by post or have difficulty reaching them online, use the official addresses listed below. These addresses are from Borrowell's Privacy Centre and are the most reliable contact points for cancellation requests.

Borrowell head office (Canada): Borrowell, 50 Bloor Street West, Suite 900, Toronto, Ontario M4W 1B3, Canada.

Borrowell Privacy Office: Contact through the Privacy Centre at borrowell.com for data deletion and privacy-related inquiries.

Since Borrowell is headquartered in Canada and has no Singapore office, your cancellation request will be processed by their Canadian team. This does not affect your rights as a Singapore consumer. If Borrowell fails to honour your cancellation or refund request, you can still file a complaint with CASE, and they will pursue the matter on your behalf under Singapore's Consumer Protection (Fair Trading) Act.

You have taken the first step by reading this guide. Your cancellation is within reach. Tocancel is here to support your journey to reclaiming control of your subscriptions and your finances. Act now, stay organised, and never let an unwanted charge go unnoticed.