Cancel Digit: The Right Way to Reclaim Your Savings

How to cancel Digit and take back control of your savings

Why you might want to cancel Digit

Digit is an automated savings app that analyses your spending patterns and transfers small amounts into a dedicated savings pot. The service operates on a subscription model, charging a monthly fee after an initial trial period. While many users find value in automated savings, there are legitimate reasons to cancel-the app may not align with your financial goals, you prefer manual savings management, or you have found a better alternative that suits your needs.

At Tocancel, we believe cancelling a service should be straightforward, not buried in confusing menus or hidden procedures. This guide walks you through every cancellation method, refund eligibility, and your consumer rights under Singapore law.

What Digit does and how it works

Digit monitors your spending habits and identifies surplus funds in your account. The app automatically transfers small amounts into a savings pot, which you can access at any time. You can request instant withdrawals for a small fee, and your saved money remains separate from your everyday spending account. The platform may also offer insurance products such as health, life, home, and travel coverage, depending on your location and subscription tier.

Common reasons to cancel Digit

You might cancel if you are not using the app regularly, the monthly subscription feels expensive relative to the savings generated, you prefer managing savings manually, recurring charges are straining your budget, or you have switched to a competitor service. Whatever your reason, you have the right to cancel without penalty or justification within the statutory periods outlined in Singapore consumer law.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when purchasing subscription services and insurance products.

The consumer protection (Fair trading) act and your cancellation rights

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel certain services within a stipulated period. If Digit or its parent company, We Are Digito Pte. Ltd., offers insurance products (health, life, home, travel), Singapore law mandates a "free look-up" period of 15 days from policy issuance. During this window, you can cancel and receive a full refund, minus any reasonable administrative costs that the company can justify in writing.

If Digit engages in misleading advertising, imposes unfair contract terms, refuses to honour cancellation within the statutory period, or hides cancellation procedures, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI). Your legal position is strong if the company fails to disclose cancellation terms clearly before you commit.

Your right to transparent terms and cancellation procedures

Digit must disclose all fees, terms, and cancellation procedures clearly before you subscribe. If you discover hidden charges, mandatory auto-renewals you did not explicitly agree to, or deliberately obscured cancellation routes, these are breaches of fair trading principles. Screenshot all communications, save confirmation emails, and record timestamps to support any dispute with the company or regulator.

How to cancel Digit on different platforms

Your cancellation method depends on whether you subscribed via the Digit app directly or through an app store.

Cancel Digit via apple app store

If you subscribed through your iPhone or iPad, follow these steps to cancel immediately.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID profile icon at the top of the screen.
3. Select Subscriptions.
4. Find Digit in the list of active subscriptions.
5. Tap Digit to view subscription details.
6. Tap Cancel Subscription and confirm your choice.
7. Save a screenshot of the cancellation confirmation for your records.

Your subscription will remain active until the end of your current billing cycle. No further charges will apply after that date.

Cancel Digit via google play store

If you subscribed through an Android device, this method cancels your subscription in seconds.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Find Digit and tap it to open subscription details.
5. Tap Cancel subscription.
6. Select your reason for cancellation (optional).
7. Confirm the cancellation and save a screenshot of the confirmation page.

Your cancellation takes effect immediately, and you will not be charged in your next billing cycle.

Cancel Digit via the Digit app directly

If you enrolled in Digit outside the app stores, you may cancel directly through the app's settings.

1. Open the Digit app on your device.
2. Navigate to Settings or Account (usually in the bottom menu).
3. Look for Subscription, Billing, or Membership options.
4. Select Cancel Subscription or similar wording.
5. Confirm your cancellation request.
6. Request a confirmation email from the app support team.
7. Reply to that email with a screenshot of the cancellation screen for your personal records.

Contact Digit support immediately if you do not receive a confirmation email within 24 hours, as this delays your right to claim the cancellation was processed.

What happens after you cancel Digit

Cancellation does not happen instantly-you remain subscribed until the end of your current billing cycle, and no further charges apply after that date.

Access to your savings pot after cancellation

After cancellation, your savings remain in your Digit account and you retain full access to withdraw funds. The Digit app will continue to function until your current subscription period ends. You can withdraw your entire balance to your linked bank account at any time without penalty. If you saved SGD 500 over three months and cancelled on day 45, you keep all SGD 500.

Timeframe for refunds and final billing

Your final billing date is the last day of your current billing cycle. If you cancel on 15 March and your cycle renews on 20 March, your final charge applies on 20 March and no further charges follow. Refunds for overpaid amounts or cancellations within the statutory 15-day window for insurance products typically process within 7 to 14 business days to your original payment method. Contact Digit directly if your refund does not appear within this timeframe.

Refunds and what you are entitled to claim

Your refund eligibility depends on how long you have subscribed and which Digit product you purchased.

Refund eligibility under the 15-day free look-up period

If Digit offered you an insurance product (health, life, home, travel insurance) and you cancel within 15 days of purchase, you are entitled to a full refund minus reasonable administrative costs. "Reasonable" typically means an amount the company can justify in writing-usually SGD 10 to 20 maximum. If Digit charges more than this, escalate to CASE or MTI with proof of the charge.

Refunds for the savings app subscription after 15 days

If you cancel the Digit savings app subscription after the 15-day window, you are not entitled to a refund for subscription fees already paid. However, you retain 100 percent access to all savings you accumulated. You do not lose your money-you only lose the automated savings service going forward. This distinction is crucial: Tocancel advises all users to understand that cancelling a subscription service does not mean losing your savings.

How to claim a refund

If you believe you qualify for a refund, email Digit support with your account details, cancellation date, and a clear explanation of why you qualify (e.g., "I cancelled within 15 days of purchasing health insurance"). Provide screenshots of your subscription confirmation and cancellation date. Tocancel recommends sending this email via registered email or keeping a copy with a delivery confirmation receipt. If Digit does not respond within 7 days, escalate to CASE.

Common mistakes to avoid when cancelling Digit

Cancelling a service can feel stressful, especially if you are worried about losing money or facing a fight with the company. The good news is that you can avoid most cancellation problems by taking a few simple precautions.

Mistake 1: cancelling via email without proof

Do not rely solely on email cancellation requests without confirmation. If you email Digit asking to cancel, save your sent email, request a read receipt, and follow up within 48 hours for written confirmation. App store cancellations are safer because both Apple and Google send automatic confirmation emails, which creates a clear record.

Mistake 2: confusing app deletion with subscription cancellation

Deleting the Digit app from your phone does not cancel your subscription. Your monthly charges will continue to appear on your app store account or bank statement until you formally cancel within the app store or the Digit app itself. Always cancel the subscription first, then delete the app.

Mistake 3: not withdrawing your savings before cancelling

Although your savings remain accessible after cancellation, transfer your entire balance to your linked bank account before you cancel. This prevents any future confusion about account access or platform changes. If Digit undergoes a shutdown or merger, having your money in your own bank account eliminates risk.

Mistake 4: ignoring the 15-day refund window for insurance products

If you purchased an insurance product through Digit, your 15-day free look-up period begins on the policy issuance date, not your subscription date. Mark this date clearly on your calendar and act within 15 days if you want a full refund. After day 15, refunds become much harder to obtain.

Digit pricing and subscription details

Understanding what you are paying helps clarify whether cancellation makes financial sense for your budget.

Pricing varies by market and product tier. Always verify your current charges in your app store account or via Digit's official website before you decide to cancel.

When to keep Digit versus when to cancel

Deciding whether to cancel depends on whether the service still delivers value for your situation.

Reasons to keep your Digit subscription

Keep Digit if you actively use the automated savings feature and it has helped you build an emergency fund, if the monthly fee is less than SGD 15 and the savings generated exceed that amount, if you have insurance coverage through Digit that you use and trust, or if you are within the 15-day trial and want to explore the full feature set.

Reasons to cancel your Digit subscription

Cancel if you have not logged into the app in over 30 days, the monthly fee exceeds the average savings amount Digit transfers each month, you prefer manual savings management or a different app, recurring charges are straining your budget, or you have found a competitor service with lower fees and better features. At Tocancel, we always recommend cancelling if a service no longer serves your financial goals, as staying subscribed "just in case" costs money you will not recover.

How to contact Digit for support and escalation

If Digit refuses to honour your cancellation or disputes a refund claim, you need contact details and escalation channels.

Digit's registered address and company details

We Are Digito Pte. Ltd. is the parent company behind Digit in Singapore. Based on Singapore ACRA (Accounting and Corporate Regulatory Authority) records, the registered address is held by We Are Digito Pte. Ltd., though the Digit official website (digito.com.sg) is currently under refresh and does not display a public contact address or mailing address. This lack of transparency is a red flag for Tocancel users. If you need to escalate a dispute, contact Digit via the in-app support chat or email support address listed in your account settings or original confirmation email.

Escalation to consumer protection authorities

If Digit does not respond to your cancellation or refund request within 7 days, escalate to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). You can lodge a complaint online at case.org.sg or contact CASE at 6100 0315. Provide CASE with your account details, screenshots of your cancellation request, confirmation of your subscription charges, and evidence of Digit's non-response. CASE will investigate and may negotiate a resolution on your behalf at no cost to you.

Key takeaways and your action plan

Cancelling Digit is straightforward if you use the app store method and keep a record of your confirmation. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you during the cancellation process. If you purchased an insurance product, you have 15 days to claim a full refund. If you cancel the savings app subscription after 15 days, you lose access to the automated savings service but retain all money you have saved-it remains yours to withdraw.

Follow this checklist to cancel safely:

• Choose your cancellation method (Apple App Store, Google Play, or Digit app directly).
• Complete the cancellation and save a screenshot of the confirmation.
• Verify that your subscription no longer appears in your app store account after 24 hours.
• Withdraw your entire savings balance to your linked bank account.
• Confirm that no charges appear on your statement after your final billing cycle ends.
• If you cancel within 15 days of purchasing insurance, email Digit support requesting a refund within 7 days of cancellation.
• If Digit does not respond within 7 days, lodge a complaint with CASE.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by standing firm on their consumer rights. You have the power to cancel Digit safely, reclaim your money if eligible, and take back control of your savings. Use this guide, document every step, and escalate to CASE if you encounter resistance from the company.