Cancel Genius: The Right Way

How to cancel Genius and take control of your finances again

Why you might want to cancel Genius

Genius is a subscription-based financial platform by Albert that lets you track stocks, manage your investment portfolio and receive AI-powered market insights. The service runs on mobile apps and web browsers, with free features for all users and paid Pro tiers unlocking advanced tools like real-time portfolio tracking, detailed charts and personalised investment recommendations.

You may have subscribed to Genius to build your investment knowledge or monitor your holdings actively. However, if the service no longer aligns with your financial goals, the monthly fees aren't delivering real value, or you've found better alternatives, cancelling is straightforward once you understand the process.

At Tocancel, we recognise that subscription services sometimes stop fitting your life and financial priorities. Our role is to guide you through cancellation with absolute clarity and confidence, ensuring you avoid hidden charges and recover any money you're entitled to. Your financial control starts with knowing exactly how to cancel without delay or confusion.

Understanding Genius pro subscription plans

Genius offers several subscription tiers across monthly, quarterly and annual billing cycles. Each Pro plan grants you access to premium features, with pricing varying by your commitment length. The plan you choose directly affects how long your current billing cycle runs and when your cancellation takes effect.

Most users subscribe through the App Store (iOS) or Google Play (Android), though web-based subscriptions are also available. The platform where you subscribed determines which cancellation method you must use, so identifying your subscription source is your first step.

Genius pricing structure in singapore

Your actual cost may vary slightly depending on regional pricing and any promotional offers active when you subscribed. Check your last App Store or Google Play receipt to confirm your exact plan and renewal date.

Your cancellation rights under singapore consumer law

As a consumer purchasing digital services in Singapore, you are protected by specific consumer protection laws that give you enforceable rights.

Consumer protection (Fair trading) act and your legal position

The Consumer Protection (Fair Trading) Act is Singapore's primary shield for digital service users. Under this law, you have the right to cancel subscriptions where unfair contract terms exist or where Genius made claims during marketing that don't match what you actually receive.

If Genius misrepresented its Pro features, failed to deliver promised functionality, or made cancellation deliberately difficult or hidden, you have legal grounds to demand cancellation and a refund. This law applies regardless of where Genius is based; it protects you as a Singapore consumer.

The Ministry of Trade and Industry (MTI) oversees fair trading complaints and has enforcement power. If Genius refuses to acknowledge your cancellation request, blocks your access unfairly after you've paid, or ignores your written request, you can escalate your case to the MTI. This is a powerful legal lever that often prompts swift resolution from the service provider.

The difference between cancellation and refunds

Cancellation stops future charges from the date you request it. Refunds for amounts already paid are separate and depend on whether Genius breached its contract terms or whether their own terms permit refunds. Consumer law typically requires refunds if the service was never fit for purpose, was misrepresented, or if you cancel within any statutory cooling-off period the company offers.

Write down your cancellation date; this is your evidence that you acted in time. Keep all receipts and confirmation emails as proof of your subscription and cancellation request.

How to cancel Genius via the app store (iOS)

If you subscribed through Apple's App Store on your iPhone or iPad, you manage your subscription directly in your device settings in under three minutes.

1. Open the App Store app on your iPhone or iPad
   • Do not open the Genius app itself; you must use the App Store app to cancel.
   • Look for the blue App Store icon on your home screen.
2. Tap your profile icon in the top right corner
   • This is usually your account avatar or a circular icon.
   • This opens your Apple ID account menu.
3. Select Subscriptions from the menu that appears
   • You will see all active and inactive subscriptions tied to your Apple ID.
   • Scroll down to find Genius or "Genius: Stock Market Tracker".
4. Tap Genius to open your subscription details
   • Review your plan type, renewal date and next billing amount.
   • If you see multiple Genius subscriptions, cancel each one separately.
5. Tap Cancel subscription or Edit then select Cancel
   • Apple will ask you to confirm the cancellation.
   • You may see a retention offer; decline it if you want to cancel.
6. Confirm your cancellation
   • Apple will display a confirmation message.
   • Your subscription will end on the current renewal date, not immediately.
   • Screenshot this confirmation for your records.

Once you cancel via the App Store, Genius will stop charging you at your next renewal date. You keep full access to Pro features until that date passes.

How to cancel Genius via google play (Android)

If you subscribed through Google Play on an Android phone or tablet, the cancellation process is equally simple and takes about three minutes.

1. Open the Google Play Store app on your Android device
   • Find the app with the coloured Play Store icon (often on your home screen or in your apps list).
2. Tap your profile icon in the top right corner
   • This is usually your account avatar.
3. Select Manage subscriptions
   • You will see all your active subscriptions.
4. Find and tap Genius or Genius Pro in the list
   • Check your plan type, renewal date and upcoming charge amount.
   • If you have multiple Genius subscriptions, cancel each one.
5. Tap Cancel subscription
   • Google Play will ask you to confirm.
   • You may see retention messages or special offers; ignore these if you want to cancel.
6. Confirm the cancellation
   • Google Play will send you a confirmation email.
   • Save this email as proof of your cancellation request.
   • Your Pro access ends at the end of your current billing cycle, not immediately.

After you cancel on Google Play, Genius will not charge you again after your current cycle ends. You retain access to Pro features until that renewal date passes.

Cancelling Genius via the web or directly with albert

If you subscribed through Genius's website or cannot find your subscription in the App Store or Google Play, you may need to contact Albert (the company behind Genius) directly.

Finding the Genius cancellation contact point

Genius does not publicly advertise a specific cancellation address or phone line on their main website. Your best approach is to contact them through their in-app support or the official Genius website contact form. When you reach them, clearly state: your full name, email address linked to your account, the date you subscribed, and your request to cancel immediately and receive a refund if applicable.

Request written confirmation of your cancellation. Do not rely on verbal confirmations; always ask for an email confirmation that includes your cancellation date and the end date of your access. This becomes crucial evidence if a dispute arises later.

What to include in your cancellation request

• Your full name and the email address linked to your Genius account.
• Your subscription plan (monthly, quarterly or annual) and the date you started.
• Your request: "I wish to cancel my Genius Pro subscription effective immediately and request confirmation in writing."
• Reason (optional): You can mention why, but you are not required to explain.
• Refund request (if applicable): "I request a refund of all charges made since [date], as the service has not delivered the promised value" or similar.
• Your phone number so they can reach you if needed.

Send this request from the email address linked to your Genius account, and keep a copy for your records. Send it via registered mail or use a contact form that generates a confirmation number; this proves you sent it and when.

What happens after you cancel Genius

Understanding what changes once you cancel helps you plan your next move and avoid surprises.

Your access and data after cancellation

Once you cancel, your Pro features end at the conclusion of your current billing cycle. You revert to the free Genius tier, which still lets you view your portfolio and receive delayed stock quotes, but you lose access to real-time alerts, advanced charts and personalised recommendations.

All your portfolio data remains on file in Genius's system. If you change your mind and re-subscribe within a reasonable period, you should be able to access your old data. However, do not rely on this; if your data is essential, export or screenshot it before you cancel.

Genius will remove your payment method from their system within 30 days of cancellation. You will not receive any further charges or marketing emails once your cancellation is processed.

Refunds and timeline expectations

If you cancel a monthly subscription, you receive no refund for the current month; you simply stop paying after it ends. If you cancel an annual or quarterly plan, refund eligibility depends on Genius's terms and Singapore consumer law. Many digital services offer pro-rata refunds for unused time, though this is not guaranteed.

If Genius misrepresented its service or failed to deliver promised features, you have a stronger case for a full refund under the Consumer Protection (Fair Trading) Act. Request a refund in your cancellation email, citing the specific unfulfilled promise or fault.

Processing times vary; expect 5 to 14 business days for a refund to appear in your bank account after Genius approves it. If no refund appears within 21 days of your cancellation request, contact Tocancel for guidance on escalating to the MTI.

Common mistakes when cancelling Genius

Cancelling a subscription can feel stressful, but avoiding these pitfalls ensures you exit cleanly without unexpected charges or data loss.

Mistakes that cost you time and money

• Cancelling the app instead of the subscription: Deleting the Genius app from your phone does not cancel your subscription. The app and the subscription are separate. You must cancel through the App Store or Google Play settings, or contact Albert directly.
• Not checking your billing date: If you cancel just before your renewal date, you may still be charged for the next cycle. Always check your renewal date in the App Store or Google Play before you cancel, and time your cancellation to avoid an unwanted charge.
• Ignoring retention offers: When you try to cancel, Genius or the app store may offer a discount to keep you subscribed. If you want to leave, decline these offers clearly. Accepting them restarts your subscription.
• Cancelling without proof: Never cancel without taking a screenshot or saving a confirmation email. If a charge appears later, you need evidence that you cancelled and when.
• Not following up on refunds: If you requested a refund and it doesn't appear within three weeks, follow up in writing. Companies sometimes ignore refund requests if you don't remind them.

Taking 60 seconds to screenshot your cancellation confirmation can save you hours of dispute resolution later. Treat cancellation as a formal action that requires documentation.

Should you keep or cancel Genius: a quick comparison

Before you cancel, assess whether Genius truly fails to serve you or whether a pause or downgrade might work instead.

If two or more reasons in the cancellation column apply to you, cancelling makes financial sense. If you are unsure, you can always downgrade to the free tier for a month to see if you miss the Pro features.

Escalating a dispute with Genius through tocancel

If Genius refuses to cancel your subscription, ignores your cancellation request, or continues to charge you after you cancel, you have formal complaint options under Singapore law.

Steps to escalate if Genius does not cooperate

1. Send a formal written cancellation request by registered mail or email with read receipt
   • Include your account details, subscription dates and the date of your cancellation request.
   • Keep proof that Genius received it.
2. Wait 14 days for a response
   • Genius should acknowledge your request and confirm the cancellation or explain why they cannot.
3. If they do not respond or refuse to cancel, document the refusal
   • Collect screenshots, emails and any communication that shows they ignored your request.
4. File a complaint with the Ministry of Trade and Industry (MTI)
   • Visit the MTI website and file a consumer complaint.
   • Attach all your evidence (cancellation requests, proof of payment, screenshots).
   • The MTI will investigate and often compels the company to comply.
5. Contact Tocancel for assistance if needed
   • Tocancel can help you draft formal letters, gather evidence and understand your next steps.
   • Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds when companies resist.

The MTI takes subscription disputes seriously, especially if Genius made cancellation deliberately hard or ignored your legal right to cancel. This formal route usually resolves the issue within 30 to 60 days.

Cancellation checklist for Genius

Use this checklist to ensure you complete every step and leave no room for surprise charges or missed confirmations.

• I have identified which platform I used to subscribe (App Store, Google Play or web).
• I have logged into my account and found my current subscription details, including renewal date and price.
• I have screenshot my subscription details before cancelling, so I have proof of what I was paying.
• I have completed the cancellation steps for my platform (App Store, Google Play or direct contact).
• I have received a written confirmation of my cancellation request (email or screenshot).
• I have saved all confirmation messages and emails in a folder for future reference.
• I have checked my bank or card statement 5 days after my renewal date to confirm no charge appeared.
• If a refund was applicable, I have received it within 21 days and verified it in my account.
• If Genius continues to charge me, I have documented this and am ready to escalate to the MTI.

Completing this checklist transforms cancellation from a vague task into a concrete, verifiable action that protects you legally and financially.

Tocancel helps you cancel with confidence

Cancelling a subscription should never be harder than signing up. At Tocancel, we have guided thousands of Singapore consumers through cancellation, from straightforward app-based subscriptions to complex disputes where companies resisted.

Tocancel combines plain-language guidance with your legal rights under the Consumer Protection (Fair Trading) Act, ensuring you understand exactly what you can do and what leverage you have if a company refuses to comply. Whether you are cancelling Genius today or managing multiple subscriptions, Tocancel empowers you to act with clarity and confidence.

Your financial control starts the moment you decide to cancel. Use the steps and checklists in this guide, document everything, and if Genius resists, remember that the MTI stands behind your right to cancel. Tocancel remains your resource throughout the process, from your first cancellation request through to any dispute resolution.

Visit Tocancel.com today to explore cancellation guides for hundreds of other services, access templates for formal complaint letters, and connect with support if your cancellation hits any obstacles. Your money is yours to keep.