Cancel Kraken: The Right Way to Get Your Money Back

How to cancel your Kraken account and stop paying fees in singapore

Why you might want to cancel Kraken

Kraken is a global cryptocurrency exchange platform where you buy, sell, trade, and hold digital assets. Whether you use the simple buy/sell interface, Kraken Pro for advanced trading, or Kraken+ as a monthly membership, the platform operates in Singapore but your cancellation experience depends on which service you are actually using.

You might want to cancel your Kraken+ subscription to stop recurring monthly charges, withdraw your cryptocurrency and close your account entirely, or simply pause trading activity. Each action has different steps and different financial outcomes. At Tocancel, we have helped thousands of consumers understand exactly what "cancelling Kraken" means so you can take the right action without losing access to your funds or paying unnecessary fees.

What Kraken offers in singapore

Kraken provides three distinct service layers: the basic instant buy/sell platform (where you pay per transaction), Kraken Pro (a professional trading interface with tiered fees based on your trading volume), and Kraken+ (a monthly subscription membership with fee discounts). You may use one, two, or all three services at different times.

Understanding which service you are paying for is the foundation of cancelling the right thing. Too many users cancel Kraken+ but continue trading, or assume closing trades means closing their account. Tocancel exists to help you avoid that trap and take control of your crypto finances.

Common reasons to cancel Kraken

• You no longer trade actively and are paying monthly Kraken+ fees for a service you do not use.
• You have moved your cryptocurrency assets to another exchange or custody provider.
• Fees are higher than you expected, especially on smaller trading amounts.
• You want to consolidate your holdings and close dormant or duplicate accounts.
• You have had a poor experience with customer support or platform reliability.
• You prefer peer-to-peer, decentralised, or other trading platforms instead.

Kraken pricing and fees in singapore

This table shows what Kraken costs in SGD and how billing works for each service type.

Important fee and region notes

As of 2026, Kraken does not offer direct SGD deposits or SGD trading pairs in Singapore. All prices shown are illustrative and may change without notice. You must always confirm current fees in your account settings before you trade or withdraw funds. Card payment fees may apply depending on your bank and payment method, and these are separate from Kraken's advertised rates.

Before cancelling, log in to your account and review your actual transaction and membership fees so you understand exactly what you are paying.

Your consumer rights and what they mean for you

In Singapore, your rights as a consumer of digital financial services are protected under the Consumer Protection (Fair Trading) Act (CPFTA) and regulated by the Consumers Association of Singapore (CASE). Understanding these rights gives you the confidence to cancel on your terms.

Your legal position as a Kraken user

You have the right to cancel a subscription service within a reasonable timeframe and to receive clear notice of any charges before they are deducted from your account. The CPFTA protects you against unfair contract terms, misleading claims about fees, and failure to provide cancellation methods. This means Kraken must offer a straightforward way to cancel your Kraken+ subscription, and you are entitled to stop paying after you cancel.

If Kraken charges you after you have requested cancellation, you can file a complaint with CASE, which has the authority to investigate unfair trading practices and help you recover your money. Tocancel recommends that you keep all cancellation confirmation emails and screenshots of your account status so you have proof if a dispute arises.

What to do if Kraken refuses to cancel or refund

If Kraken declines your cancellation request or continues to charge you after you have explicitly cancelled, you have the right to escalate your complaint. Contact CASE at 6100-0315 (Monday to Friday, 9 am to 6 pm) or file a complaint online at www.case.org.sg. CASE is the official consumer authority in Singapore and can compel Kraken to stop unfair billing practices or provide compensation.

You also have the right to request a chargeback from your bank or credit card issuer if you are charged after cancellation. This process typically takes 30 to 90 days and may result in a full refund if your bank agrees the charge was unauthorised.

Document everything: your cancellation request, the date you submitted it, confirmation emails, and any continued charges. This evidence is crucial if you need to escalate to CASE or your bank.

How to cancel Kraken step by step

Follow these steps to cancel your Kraken account, membership, or stop trading activity. The exact method depends on which service you want to cancel.

Cancel kraken+ subscription only (keep your account and funds)

If you want to stop paying the monthly Kraken+ membership fee but keep your account and cryptocurrency holdings, follow these steps.

1. Log in to your Kraken account on the web or mobile app using your email and password.
2. Navigate to the Settings menu (usually a gear icon in the top right corner or bottom menu on mobile).
3. Look for "Subscriptions", "Membership", or "Kraken+" in the Settings menu.
4. Find your active Kraken+ subscription and select "Cancel subscription" or "End membership".
5. Review the cancellation notice, which will confirm your membership ends at the end of your current billing cycle.
6. Confirm your cancellation by clicking "Yes, cancel" or the equivalent button.
7. Take a screenshot of the cancellation confirmation page as proof.
8. Check your email for a confirmation message from Kraken confirming the cancellation.

Your Kraken+ membership will end on your next billing date. You will not be charged again after that date. Any cryptocurrency you hold in your account remains accessible; you can continue to view your balance and make withdrawals.

Withdraw your cryptocurrency and close your account completely

If you want to remove all your funds and delete your Kraken account, follow these steps in order.

1. Log in to your Kraken account and navigate to the Funding or Balances section.
2. Review all cryptocurrency holdings in your account and write down the total amounts.
3. For each cryptocurrency balance:
   • Click on the currency and select "Withdraw".
   • Choose your withdrawal method (external wallet address or bank account).
   • Enter the withdrawal amount and destination address or bank details.
   • Complete any required security verification (email confirmation, 2FA code, or identity verification).
   • Confirm the withdrawal and note the transaction ID for your records.
4. Wait for all withdrawals to complete (this may take 1 to 5 business days depending on the cryptocurrency and destination).
5. Return to Settings and look for "Account" or "Privacy" options.
6. Select "Close account" or "Request account deletion".
7. Follow the prompts to confirm permanent account closure and data removal.
8. Take a screenshot of the closure confirmation and check your email for a final confirmation from Kraken.

Kraken will permanently delete your account, profile data, and transaction history upon request. This process typically takes 14 to 30 days to complete. During this time, your account will be locked and you cannot log in or recover funds.

If you cannot cancel through the app or website

If you do not see a cancellation option in Settings or if the cancellation button does not work, you can contact Kraken customer support directly. Send an email to [email protected] with the subject line "Request to cancel Kraken+ subscription" or "Request to close account". Include your account email address, the date you created your account, and the reason for cancellation. Kraken typically responds within 3 to 7 business days. Tocancel advises you to keep a copy of your email and note the date you sent it.

You can also request account closure through Kraken's help centre if you cannot find the direct cancellation option in your account settings.

What happens after you cancel

Understanding what comes next after cancellation helps you stay in control of your funds and avoid surprise charges.

Immediate effects of cancellation

When you cancel Kraken+, your membership ends at the end of your current billing cycle. You will not be charged again after that date. If you closed your entire account, Kraken will lock your profile within 24 hours and begin the permanent deletion process.

Any cryptocurrency you have already withdrawn to your own wallet or bank account is no longer held by Kraken and is now in your possession. You are responsible for the security and management of those funds.

Monitoring your account after cancellation

After you cancel Kraken+, check your bank or credit card statement for the next two billing cycles to confirm you are not charged again. If a charge appears after your cancellation confirmation date, contact Kraken immediately and file a chargeback claim with your bank. Tocancel recommends setting a phone reminder on your calendar to check your statement 30 days after cancellation.

If you closed your account entirely, you should no longer see any charges related to Kraken. Save your cancellation confirmation email permanently in case you need proof for a dispute later.

Data deletion and privacy

Once Kraken closes your account, the platform will remove your personal information, transaction history, and payment methods from its systems within 30 days. You will no longer receive marketing emails or notifications. If Kraken continues to contact you after account closure, that is a breach of your privacy rights and you can report it to CASE.

Refunds and recovering your money

Whether you receive a refund depends on which service you cancel and when you cancel it.

Kraken+ membership refunds

If you cancel Kraken+ in the middle of a billing cycle, Kraken typically does not offer prorated refunds. Your membership remains active until the end of your current billing period, and you receive no money back for the unused portion. However, you can use the remaining Kraken+ benefits (zero-fee trading allowance) until that date to recover some of the membership cost if you are still trading.

If you were charged after you cancelled, you have the right to request a refund. Contact Kraken support at [email protected] with proof of your cancellation (screenshot or confirmation email) and ask for a refund of the unauthorised charge. If Kraken refuses, you can dispute the charge with your bank or credit card issuer, or file a complaint with CASE.

Trading fees and transaction costs

Transaction fees you paid before cancellation (such as buy, sell, or withdrawal fees) are not refundable because those services were completed when you executed the transactions. Tocancel advises you to accept these as the cost of trading. However, if you were charged a trading fee after you cancelled Kraken+ (if you accidentally continued trading after membership ended), contact support to clarify whether you are eligible for a fee reversal.

Bank withdrawal fees

Fees charged by your bank when you withdraw funds from Kraken to your Singapore bank account are controlled by your bank, not Kraken. You cannot recover these from Kraken, but you can review your bank's fee policy and speak to your bank about alternatives.

Common mistakes to avoid when cancelling Kraken

Cancelling a cryptocurrency account can feel stressful, especially if you are managing real money. Here are the traps to avoid so you keep your funds safe and do not accidentally incur extra charges.

Mistake 1: cancelling kraken+ but forgetting to withdraw your cryptocurrency

Many users cancel their Kraken+ subscription thinking they have closed their account completely. In fact, your cryptocurrency remains in your Kraken wallet until you explicitly withdraw it. If you do not withdraw, you still have funds locked on Kraken's platform and you lose the ability to trade them at zero fees. Action: Always withdraw all cryptocurrency to your own wallet or bank account before or immediately after cancelling your membership, unless you plan to keep trading with standard fees.

Mistake 2: not checking your email for confirmation

Kraken sends a confirmation email when you cancel Kraken+ or close your account. If you do not receive this email within 24 hours, your cancellation may not have gone through. Log back in to your account and check your subscription status. If the cancellation did not work, try again or contact support. Tocancel recommends you save the confirmation email permanently as proof of cancellation.

Mistake 3: continuing to use your account after requesting closure

If you request full account closure, do not log back in or attempt to trade while the deletion is in progress. This may interrupt the closure process or trigger security alerts. Wait for Kraken's final confirmation email stating your account has been deleted.

Mistake 4: not setting a reminder to verify the charges stopped

After you cancel Kraken+, set a calendar reminder for 35 days later to check your bank statement. This ensures you catch any unauthorised charges before the dispute window closes. If Kraken has continued to bill you after cancellation, contact support within 60 days for the best chance of a refund.

Mistake 5: forgetting your account email or 2FA code during closure

If you lose access to the email address associated with your Kraken account or your two-factor authentication device, you may not be able to log in to cancel or withdraw your funds. Act immediately: contact Kraken support with your account details and a photo of your government-issued ID to regain access. The sooner you reach out, the faster support can help you close your account safely.

Cancellation checklist for Kraken

Use this checklist to ensure you have completed every step and protected yourself.

Comparing Kraken to other cryptocurrency platforms

If you are cancelling Kraken because you want a different platform, this table shows how Kraken compares to other options available in Singapore.

Tocancel has helped thousands of consumers compare platforms and make the switch to services that better match their needs. If you are moving to a new exchange, ensure you have already withdrawn all your funds from Kraken before you sign up elsewhere.

How to contact Kraken and address details

If you need to contact Kraken for support with cancellation, use the methods below.

Kraken customer support

Email: [email protected] (response time 3 to 7 business days)

Help centre: support.kraken.com (online support articles and ticket submission)

Live chat: Available through the Kraken website during specified hours (check website for current times)

Kraken singapore office address

Kraken's registered entity address according to the Accounting and Corporate Regulatory Authority (ACRA) is:

Kraken
501 Bukit Timah Road
#04-02 Cluny Court
Singapore 259760
UEN: 201822695W

Note: Some older records may list 64C Pagoda Street as an address. The Bukit Timah Road address is the current registered office.

Escalation to consumer authorities

If Kraken does not respond or refuses to cancel or refund you, escalate your complaint to:

Consumers Association of Singapore (CASE)
Telephone: 6100-0315 (Monday to Friday, 9 am to 6 pm)
Website: www.case.org.sg
Email complaints available online

CASE is the official consumer protection body in Singapore and will investigate unfair trading practices. Tocancel recommends you file your complaint within 6 months of the incident for the best outcome.

Key takeaways for cancelling Kraken

Cancelling Kraken is straightforward once you understand which service you are cancelling and what steps to follow. You have the legal right under Singapore's Consumer Protection (Fair Trading) Act to cancel subscriptions without penalty and to stop being charged after you cancel. Always withdraw your cryptocurrency to your own wallet before or immediately after cancelling your account, keep all confirmation emails, and set a reminder to verify your bank statement to ensure no further charges appear.

If Kraken refuses to cancel or continues to charge you, file a complaint with CASE and dispute the charges with your bank. You do not have to accept unfair billing practices. Tocancel has helped thousands of consumers cancel subscriptions, recover unauthorised charges, and take control of their financial accounts. Use this guide as your roadmap to cancel Kraken with confidence, protect your funds, and avoid common mistakes. Your rights as a consumer are enforceable, and you have the power to stop paying for services you no longer use.